It just saves me so much time and helps me recommend more strategic suggestions, which makes me look good to my boss.

The UX and customization options have been amazing. Integration was a breeze.

Navigation through the UI can be a pain in certain sections.

I get far better responses now when I talk with my customers. It really helps if you see that your customer is struggel;ing and you contact them.

I am trying to think about cons for this product. I relly can not think of anything that is bad.

We always get a quick reply when reaching out. The tool has really evolved in the past year and with our growing user base it really saves our team time and help us scale.

Overall easy to use, great support and highly customizable since we managed to fit it into our stack.

Easy and simple to use product. The Custify support team is amazing.

It's pretty easy to implement- It's very easy to use- It has alle necessary features; especially health scoring is a charm.

The best software we found for the needs of customer success and support teams.

We had help from their clear documentation and their awesome support. Highly recommend trying it out to see if it fits your business.

Various health scores in a 360 view of our customers, very flexible automation engine, actionable tasks and super easy to use UI. Also worth mentioning the great onboarding and follow-up support.

No one report or dashboard to see all stats in one place.

No real cons, except an internal one, and that is that we didn't plan enough time to study all the features right from the start.

After looking at more expensive options we couldn't afford and several other options that didnt meet the requirements we needed we were thrilled to find custify.

And the user experience is so easy, so you never. Spend 15 minutes trying to locate a feature.

Good product, reasonable price, and fantastic customer service.

My overall experience is great. Aside from being a good product at a reasonable price, their customer service is very good.

Before Custify, identifying growth and revenue was a manual process. Health scores have been a game-changer, and I love that we can drill into our customer activity to view their daily usage.

Sleek interface with very fast and dedicated support makes Custify one of the best new additions to our sales & support teams’ arsenal.

Also, their customer service is 10/10. I have never worked with such great people.

The fact that Custify connects to Zapier is a huge up-side for us, it allows us to really have some fun with the automatic out-reach that we trigger based on metrics that we use Custify to identify.

They’ve helped us every step of the way. Our end goal is to help our sales and customer success teams scale while improving our retention and upsell rates.

Effective, easy to use and powerful Customer Success solution.

Great experience with their support and onboarding staff. The documentation and attention to detail is top notch.

They just decide to stop being our customer. Custify and the proactiveness it enables saved us quite a bit of churn.

We have a small company and I wear many hats so getting this help is great.

Easy setup and integration with Hubspot, Good Customer Support / Service.

No daily reports yet and API is a bit sluggish when pushing big chunks of data. But that was only an issue in the setup.

We integrated a lot of our stack and now the customer 360 view is like a hub where you can find every information on any client, without going through a multitude of programs.

Since we are not wasting anymore time to identify problems, we have more time for our clients and that can be seen in the churn numbers.

The cross-tool automation in playbooks is great. Now we can link the tools we use in the same flow and get the most accurate targeting and more complex messaging.

Custify is a great tool for Sales even though it was created for CS. We use it to better know our clients and to convert them from Trial to Paid.

An easy integration with great value value in reducing churn.

In cases where they had to call us it was just starting off on the wrong foot.

The 360-degree view is the best solution anyone can ask for. It helps to explore more and more lead generations for our business.

The ability to label tickets and then be able to categorize them and efficiently reference them is a bit imperative. Overall, pleased with the ease of use of the app, and overall interface.

Searching for closed requests can be difficult, especially when searching for a particular issue.

Ticket-based cs management. Easy to setup, inexpensive faq platform.

Good support system at a reasonable price for teams looking just for basic support features. You could use more advanced systems, like Zendesk, but it may be overkill for many teams.

Groove offers helpful stats and integrations and even has the option to house multiple knowledge bases through the same place.

The ability to support multiple projects within the same subscriptions is great. Since the recent revamp, the only thing that didn't support multiple projects, the knowledge base, now supports this.

It's still a bit limited in functionality, but that's nitpicking.

I love the canned responses, the integration with our help center, and the ability to merge tickets.

It's clearly made by a team who has used other platforms and know the short comings of them all. They want to make the best system possible while also keeping it fast and easy to use.

Created by an incredible company with a wonderful CEO who writes some great articles about business and entrepreneurship. It's the perfect support/ticketing tool for small businesses.

Use it every single day, could not do my job without a tool like this. Support is very quick to address any challenges or issues I face.

Very easy to use, and makes resolving issues quick and painless. Collaboration is simplified, and the ability to customize tickets is useful.

Keeps things in order amongst our small team. I am frustrated by the KB though.

I like that it automatically logs my gmail straight into salesforce quickly and easily. The calendar booking system is really useful for customers wanting to book a time to call.

I like that you can more easily leave notes and the My New and Open folder gives visibility to what you need to manage. Ticket assignment is also easy to use and change the delegation.

Groove is a great landing page builder for both experts and beginners.

Groove does what it sets out to in the most simple and easy to use manner. Shared Inboxes allow teams working on programs to efficiently respond to members.

I am sending prospecting emails to break into new accounts and reach new customers. It helps me to have tracked tasks and efficient email and call outreach day in and day out.

We were using the software with 30 min of configuration. We love how the system is so simple and intuitive.

Excellent Software Integrates with Salesforce.

I use Canned replies for our Proactive Support. We let our clients know the issues they are having before they even know they are having them.

My favorite feature in Groove is the canned replies.

Best way to manage your customer support network.

There are a few really good things about Groove from a flow building and Salesforce data retention front that are helpful.

Customer service is very good -- they're quick to respond and very friendly.

Agent collision on occasions, and the fact that you can't create a new ticket from one mailbox to another.

It Helps me keep my sanity. If this is the Groove that I am reviewing, the ability to  put on my playlist and headphones keeps me sane.

We manage a few completely different projects so its great that they are all supported under the same account.

Not to mention canned-replies allow teams to hone responses to common questions and agents can send accurate answers, consistently.

Managing 9 accounts used to be daunting and virtually impossible - and it had a negative impact on our customers because I would be too overwhelmed to respond and sort through my emails.

Frequent updates move features around and sometimes makes it difficult to find something that you use every day.

Outside of Gmail, it's a little tricky to navigate and still get what you need to done.

I love this software because the ease of use and how helpful it is. We wanted to gather some analytics on how many request we get.

What I like most about Groove is the ability to integrate so many things into it. For instance, when a customer reaches out to us I am able to see all of their account information right in groove.

Groove helps us keep on top of our customers' needs and gives us lots of options as a support team.

Great blog and support from Groove. I've learned a lot about providing great customer service to my clients.

Functionality is updated all the time. The new 2.0 software looks awesome and is easy to use.

US Dollar

Custify is cloud-based customer success software that helps businesses capture data from multiple sources to retain customers, reduce churn rate and improve revenue, contract renewals, product adoption and more. The platform allows organizations to track the utilization of licenses and receive notifications about contract/trial expiration to enhance paid subscriptions and upselling opportunities.


Custify includes custom playbooks, which enable teams to create personalized workflows for a variety of recurring tasks like renewal procedures, sending onboarding emails and assigning team members to accounts. It offers a host of features such as CSM ratings, 360-degree view, customer lifecycle tracking, historical records, and more. Additionally, managers can receive custom alerts via email or in-app notifications for incomplete onboardings, pending renewals or other events. 


Custify supports integrations with various third-party applications like Slack and Segment via APIs. Pricing includes monthly subscriptions and support is extended via email, FAQs and other online measures.



LongDescription

Real Time Analytics

Engagement Tracking

360 Degree Feedback

Customizable Reports

Activity Tracking

Customer Segmentation

Sentiment Analysis

Communication Management

Customer Database

NPS Survey Structure

Customizable Fields

Data Import/Export

Process/Workflow Automation

Account Alerts

Contact Management

Customer Experience Management

Configurable Workflow

Survey/Poll Management

Real Time Data

Performance Metrics

Real-Time Notifications

Workflow Management

Email Management

Revenue Management

Event Triggered Actions

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Data Visualization

Account Management

Customizable Templates

Customer Management

Ratings / Reviews

Customer Journey Mapping

Real Time Reporting

Customer Engagement

Customizable Branding

Reporting/Analytics

Usage Tracking/Analytics

Monitoring

Trend Analysis

Feedback Management

Customer History

Third-Party Integrations

Onboarding

Task Management

Health Score

Search/Filter

CSAT Survey Structure

Customer Surveys

Messaging

Lifecycle Management

Surveys & Feedback

Customer Data Management

User Onboarding

Real-time Alerts

NPS of Customers

Collaboration Tools

Churn Management

Email Campaign Management

Multi-Channel Communication

Cancellation Management

AI/Machine Learning

Visual Analytics

Review Monitoring

Renewal Management

Widgets

Customer Profiles

Customizable Forms

Drag & Drop

Web browser (OS agnostic)

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Custify

In Person

Live Online

Webinars

Documentation

Videos

Groove is a cloud-based help desk software for small businesses. It helps companies to communicate with their customers via email, live chat, social media and phone calls. Key features include ticketing, live chat, knowledge management, reporting tools and customer self-service.


Groove allows users to converse with their customers on multiple channels through one platform. Reporting dashboards display customer support metrics such as average handle time and reply type, as well as complaint trends, bugs and requests.


Users can set up an online knowledge base for customers. Groove also offers on-site support widgets such as an FAQ, contact forms and live chat. The software supports various integrations including Slack, Zapier, Facebook and Twitter.


Annual and monthly subscription pricing is available.



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