--- title: "HubSpot Service Hub Software Reviews, Demo & Pricing - 2026" description: "Review of HubSpot Service Hub Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/customer-success/hubspot-service-hub-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) / HubSpot Service Hub Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/alternatives/) # HubSpot Service Hub Review From $15-$150/month Free version Free trial 3 plans Wondering if HubSpot Service Hub is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview HubSpot Service Hub 4.4 [(193)](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/reviews/) FrontRunner 2026 Pricing Starting at $15.00 per user per month ### About HubSpot Service Hub Service Hub is a cloud-based customer service platform designed for small to large businesses manage contacts, requests, deals, appointment schedules and more. Key features include reporting, lead generation, marketing automation and conversion analytics. Service Hub comes with a customer relationship management module, which allows enterprises to organize customers’ details and track the progress of interactions and sales pipelines across all social media platforms, by getting real-time notifications on log activities. Its team email tool lets users link shared mail address to a collaborative inbox and centralize conversations, improving transparency across teams. Additionally, its help desk and ticketing module helps users record and resolve customer issues and demands, by monitoring clients’ history, agents’ response time and feedback. Service Hub facilitates integration with a various third-party solution such as SurveyMonkey, Eventbrite, Wistia, Zendesk and more. Pricing is available on monthly subscriptions and support is extended via phone, live chat and documentation. Do you work for HubSpot Service Hub? [Manage this product listing](https://www.g2.com/products/hubspot-service-hub/claim_requests/new?auto=true) Wondering if HubSpot Service Hub is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. ## HubSpot Service Hub User Interface ## Popular HubSpot Service Hub Alternatives Main Product HubSpot Service Hub 4.4 [(193)](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/reviews/) Ratings Breakdown - 4.42Ease of use - 4.22Value for money - 4.54Customer support - 4.12Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18811)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4093)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1789)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1727)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3481)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price ## HubSpot Service Hub Pricing and Plans Starting price: $15.00 per month Free Trial Free Version Service Hub Starter $15.00 per user, per month Plan includes: - 1:1 email - Calling - Canned snippets - Conversation routing - Conversational bots - Email scheduling - Email templates - Email tracking & notification - Facebook Messenger integration - HubSpot-provided phone number Read More Service Hub Professional $100.00 per user, per month Plan includes: - SLAs - Sequences - All Features in Starter - Agent presence in inbox - AI powered Reply - Recommendations - Customer Portal - 1:1 Video Messaging - Book meetings on behalf of others - Breeze Customer Agent Read More Service Hub Enterprise $150.00 per user, per month Plan includes: - 200 Shared Inboxes - 100 Ticket Pipelines - Calling - 12000 Mins - 300 Teams - 5000 Playbooks - 5 Knowledge Bases - Conversation Intelligence - SSO - Custom Events - Recurring Revenue Tracking Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## HubSpot Service Hub Features - Popular features found in Customer Service Alerts/Escalation Automated Routing Call Center Management Conversation Intelligence CRM Knowledge Base Management Queue Management Reporting & Statistics Surveys & Feedback - More features of HubSpot Service Hub Access Controls/Permissions Account Alerts Account Management Activity Dashboard AI Copilot Alerts/Notifications Analytics API Autoresponders Calendar Management Canned Responses Chatbot Chat/Messaging Client Management Collaboration Tools Communication Management Contact Database Contact Management Customer Database Customer Engagement Customer Experience Management Customer History Customer Management Customer Segmentation Customer Support Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Data Import/Export Document Storage Email Management Email Templates Engagement Tracking Event Triggered Actions Feedback Management Geotargeting Health Score Help Desk Management Inbox Management Interaction Tracking Knowledge Management Lead Generation Live Chat Macros/Templated Responses Marketing Automation Mobile Access Monitoring Multi-Channel Communication Multi-Language NPS of Customers Offline Form Onboarding Performance Metrics Pipeline Management Prioritization Proactive Chat Real-Time Analytics Real-Time Chat Real-time Consumer-facing Chat Real-Time Data Real-Time Notifications Real-Time Reporting Reporting/Analytics Search Self Service Portal Service Level Agreement (SLA) Management Single Sign On Social Media Integration Support Ticket Management Support Ticket Tracking Survey/Poll Management Task Management Templates Third-Party Integrations Ticket Management Transcripts/Chat History Transfers/Routing Usage Tracking/Analytics Workflow Management ## HubSpot Service Hub Integrations WooCommerce Integration rated undefined from -1 review OptinMonster Integration rated undefined from -1 review PhoneWagon Integration rated undefined from -1 review Privy Integration rated undefined from -1 review BrightTALK Central Integration rated undefined from -1 review CallRail Integration rated undefined from -1 review See all 90 integrations ## HubSpot Service Hub User Reviews ## HubSpot Service Hub customer ratings - Overall rating: 4.4/5 - Total reviews: 193 ### Rating distribution - 5 stars: 100 reviews (52%) - 4 stars: 81 reviews (42%) - 3 stars: 9 reviews (5%) - 2 stars: 2 reviews (1%) - 1 star: 1 reviews (1%) ### Secondary ratings - Ease of use: 4.4/5 - Value for money: 4.2/5 - Customer support: 4.5/5 - Functionality: 4.1/5 --- ### A reliable tool that keeps my customer support organized” - Overall rating: 4/5 - Reviewer: Ebose I. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience has been very positive. HubSpot Service Hub helps me stay organized and respond to customers faster. I no longer have to switch between multiple tools, and having all customer data (emails, chats, tickets) in one dashboard makes my work much easier. Even though it can be expensive as the team grows, the value and efficiency it brings make it worth it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like how everything is in one place. The ticket management and tracking system make it easy to see who is handling each issue and how fast problems are solved. I also find the live chat very useful because it connects directly with the CRM, so I never lose customer conversations. #### Cons The main issue for me is the cost. As soon as you add more users or need advanced features, the price goes up quickly. Also, some of the reporting tools are a bit complicated at first, so new users may feel overwhelmed. --- ### Hubspot helps us manage and resolve tickets - Overall rating: 4/5 - Reviewer: Lillian G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered It's fantastic that you can add tickets and information from other parts of the site. It's got straightforward menus and a plethora of straightforward reports. The ability to create distinct permission tiers is another feature I appreciate. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I find it helpful that we have dashboards to track the outcomes of our efforts, both individually and collectively. Integration inside an organization is facilitated by the system's compatibility with other programs. #### Cons It can be time-consuming for Hubspot data to be imported into other programs. There are several nice to use dashboards, but they can be slow to load. #### Reasons for switching to HubSpot Service Hub Hubspot is what we use to handle and resolve tickets. Dashboards are user-friendly and we receive daily and monthly reports and statistics. Suggested for those who want to improve communication inside a micro- or small-scale enterprise. To ensure that everyone working on the site has access to the information they need, it facilitates simple management and sharing of such information. --- ### Bundled support platform that's lagging behind competitors - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Integrated with Sales Hub and Marketing Hub, one stop solution for both pre-sales and post-sales. #### Cons Poor UX for support ticketing, lacking in core functionality, behind the curve on AI capabilities. --- ### Great software for tracking sales and tickets - Overall rating: 4/5 - Reviewer: Laura H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered HubSpot makes it simple to monitor key performance indicators, create actionable processes and surveys, and aggregate the results in a well-organized dashboard. This allows you to see where you excel and where you need more work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Using HubSpot's Service Hub is simple and straightforward. Numerous FAQ-answering video guides are available. These undoubtedly cut down on the amount of time spent communicating with support staff. However, the help desk is top-notch and always available. They're better than I could have hoped for. #### Cons As the size of your team grows, you'll need to buy more seats to keep everyone on the same platform. It would be fantastic if purchasing the platform didn't restrict you to a specific amount of seats. #### Reasons for switching to HubSpot Service Hub The process of recording and maintaining data about all of our current customers. Managing growth and sales in one place. Better process efficiency can be achieved through the use of templates. --- ### Hubspot Service Hub - Overall rating: 5/5 - Reviewer: Josh A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Service Hub has been a pleasantly surprising experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We were already using the CRM features of Hubspot and liked the idea of combining with our service desk. We automatically create tickets from chats, which makes dropping the ball on tickets harder to do. The knowledge base is flexible, and the layout templates allowed us to get on-brand. #### Cons I'd love to see an OAuth option in the future to put our knowledge base behind a login. #### Reasons for choosing HubSpot Service Hub Single platform for sales and service teams. Enjoyed the look and feel of the knowledge base more. The quick insights seemed to be spot on to how we want to measure Knowledge Base success. #### Reasons for switching to HubSpot Service Hub Integration with our Hubspot CRM. --- ### Easy to keep track of issues, create surveys, automations - Overall rating: 5/5 - Reviewer: Brooke W. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered I've been working with Hubspot along with the rest of my team for 4 months and it's only getting better. There is a LOT to explore and it's so easy to have everything working together. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Working with hubspot has made managing our customers much more easy. I have the ability to create surveys and see which users a replying, create automated messages, tag team members in tickets and more. #### Cons The ticketing feature is not as advanced as other services but it makes it easy when all contacts are in the hubspot CRM #### Reasons for choosing HubSpot Service Hub ease of use #### Reasons for switching to HubSpot Service Hub Hubspot allowed us to keep all users in the crm and do a lot more all in one place --- ### Great support tools for small to mid-market companies - Overall rating: 4/5 - Reviewer: Paul S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Service Hub has been fantastic as a ticketing, customer feedback and chat tool. The integration with the rest of HubSpot ensures that I have the latest data on my customers when they are communicating with us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use. Cost. Setup time is quick. The integration with the rest of HubSpot is one of it's biggest values. Many of the functions in Service Hub also mirror other functionality in HubSpot, so Ididn't have to learn how to use a separate suite of tools. #### Cons Inability for customers to view all of their outstanding tickets. I'd like to offer the same system that Hubspot uses to my clients with a support inbox of sorts. #### Reasons for choosing HubSpot Service Hub Integration with the rest of HubSpot. Ease of use. Cost. Automation features. --- ### One of the best chat features - Overall rating: 5/5 - Reviewer: Heather T. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience with HubSpot Service Hub has been positive. The platform is designed with user-friendliness in mind, offering intuitive tools that simplify communication and customer relationships Everything works seamlessly, making it a pleasure to use. It's evident that HubSpot prioritizes creating a smooth and efficient experience for its users. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I absolutely love the live chat feature—it’s easy to set up, and my team found it incredibly efficient for real-time customer support. #### Cons While HubSpot Service Hub is packed with features, the pricing can be steep, especially for small businesses. --- ### Great Customer Service Hub - Overall rating: 4/5 - Reviewer: Stephanie G. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. HubSpot Service Hub is a strong customer service platform, especially because we use other HubSpot tools. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros HubSpot Service Hub is user-friendly, Pretty seamless integration with other HubSpot tools and the live chat feature is easy to set up and efficient for real time customer support. #### Cons A little pricy for a smaller business, as well as at times slow loading times for the dashboard functions --- ### Experience in using HubSpot Service Hub - Overall rating: 4/5 - Reviewer: John Floyd D. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I like the most in using HubSpot Service Hub is the help desk and ticketing, and SLA Management features. #### Cons There are times that when I received notifications, it will covered up the latest. --- Showing 1 - 10 of 193 Reviews [See All Reviews](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/reviews/) ## HubSpot Service Hub Popular Comparisons [Salesforce Sales Cloud vs HubSpot Service Hub](https://www.softwareadvice.com/compare/2764-Salesforce/vs/87104-hubspot-service-hub/)[Zendesk Suite vs HubSpot Service Hub](https://www.softwareadvice.com/compare/26892-Zendesk/vs/87104-hubspot-service-hub/)[LiveAgent vs HubSpot Service Hub](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/vs/liveagent/)[LiveChat vs HubSpot Service Hub](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/vs/livechat/)[Freshdesk vs HubSpot Service Hub](https://www.softwareadvice.com/crm/freshdesk-profile/vs/hubspot-service-hub/)[Milvus vs HubSpot Service Hub](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/vs/milvus/)[HelpDesk vs HubSpot Service Hub](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/vs/hubspot-service-hub/)[Tidio vs HubSpot Service Hub](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/vs/tidio-chat/)[Zoho Desk vs HubSpot Service Hub](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/vs/zoho-desk/)[Salesforce Service Cloud vs HubSpot Service Hub](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/vs/service-cloud/)[JIRA Service Management vs HubSpot Service Hub](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/vs/jira-service-management/)[Front vs HubSpot Service Hub](https://www.softwareadvice.com/crm/front-profile/vs/hubspot-service-hub/) [Compare All Alternatives](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/alternatives/) ## Other Top Recommended Customer Service Software [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18811) Recently recommended **103** times [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (256) Recently recommended **76** times [HelpCrunch](https://www.softwareadvice.com/crm/helpcrunch-profile/) **4.8** (195) Recently recommended **6** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4093) Recently recommended **4** times Stuck Between Options? Our experts can help you compare HubSpot Service Hub with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice