# Customer Communities Software Reviews, Demo & Pricing - 2026 > Review of Customer Communities Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/customer-success/insided-profile --- [Home](https://www.softwareadvice.com/) / [Customer Success Software](https://www.softwareadvice.com/customer-success/) / Customer Communities Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Customer Communities 2026: Benefits, Features & Pricing Wondering if Customer Communities is right for your organization? Our Customer Success Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Customer Communities 4.3 [(12)](https://www.softwareadvice.com/customer-success/insided-profile/#reviews) Pricing Starting at $1,000.00 per year ### About Customer Communities Gainsight Digital Hub is a powerful centralized destination that brings your customers, resources, and products together. The all-in-one hub empowers you to scale how you engage, retain, and delight your customers by unifying your customer resources, leveraging dynamic search and AI capabilities, building an influential user community, and providing a single success destination for your users. Wondering if Customer Communities is right for your organization? Our Customer Success Software selection experts can help you in 15 minutes or less. ## Customer Communities User Interface ## Popular Customer Communities Alternatives Main Product Customer Communities 4.3 [(12)](https://www.softwareadvice.com/customer-success/insided-profile/#reviews) Ratings Breakdown - 4.58Ease of use - 4.22Value for money - 4.50Customer support - 3.83Functionality Pricing Starting at $1000.00 per year Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(995)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) 4.7 [(24125)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.55Value for money - 4.43Customer support - 4.56Functionality Pricing Starting at $8.75 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4081)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Bettermode](https://www.softwareadvice.com/product/145606-Bettermode/) 4.7 [(94)](https://www.softwareadvice.com/product/145606-Bettermode/reviews/) Ratings Breakdown - 4.78Ease of use - 4.69Value for money - 4.78Customer support - 4.47Functionality Pricing Starting at $399.00 per month Get Price ## Customer Communities Pricing and Plans Starting price: $1,000.00 per year Free Trial Free Version Basic $1,000.00 per year No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Customer Communities Features - Popular features found in Customer Success Customer Engagement Onboarding Reporting/Analytics Usage Tracking/Analytics - More features of Customer Communities Access Controls/Permissions Activity Dashboard Activity Tracking Alerts/Escalation Alerts/Notifications API Catalog Management Collaboration Tools Commenting/Notes Communication Management Content Management CRM Customer Database Customer Segmentation Customizable Branding Customizable Templates Discussions/Forums Document Management Document Storage Email Management Engagement Tracking Event Calendar Full Text Search Gamification Group Management Health Score Ideation Knowledge Base Management Member Directory Membership Management Moderation Multi-Channel Communication Multi-Language Online Forums Performance Metrics Queue Management Real-Time Notifications Reporting & Statistics Revenue Management Role-Based Permissions Self Service Portal Single Sign On Social Media Integration Support Ticket Management Surveys & Feedback Text Editing Third-Party Integrations User Management Widgets ## Customer Communities Integrations Zendesk Suite Integration rated undefined from -1 review Gainsight CS Integration rated undefined from -1 review Google Analytics 360 Integration rated undefined from -1 review Jira Integration rated undefined from -1 review Mixpanel Integration rated undefined from -1 review Salesforce Platform Integration rated undefined from -1 review See all 13 integrations ## Customer Communities User Reviews Overall Rating 4.3 Ratings Breakdown 5 42% 4 50% 3 8% 2 0% 1 0% Secondary Ratings Ease of Use 4.6 Value for money 4.2 Customer support 4.5 Functionality 3.8 Have you used Customer Communities and would like to share your experience with others? Laura O. Verified reviewer 51-200 employees Used weekly for more than 2 years Review source Reviewed June 2018 Customer oriented company; they act as they preach! 4 Great increase of SEO traffic, relevant traffic also. More happy customers, because their questions received an answer from the experts. Also, a decrease in calls for our organisation. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: All InSided people tend to think along with your business goals and struggles. Community thinking is a skill they are able to teach very well. The software itself is quite easy to use. I quite like how InSided also listens to its customers to for future development of the software. That's why I say: they really do act as they preach! Cons: Of course, a software as a service solution also has some disadvantages. They strive to have the same template for all of their customers, so that new features are easy to implement. Some wishes can not be realized because of this. Or you have to accept that you can not benefit from features that they release. Read More VR Verified Reviewer Telecommunications 51-200 employees Used daily for more than 2 years Review source Reviewed June 2018 Great product for standard websites 4 A more professional forum than the open source version we were using, and it was alot cheaper than the competition. Ratings Breakdown 4 Ease of use 4 Value for money 3 Customer support 3 Functionality Pros: It is relatively simple, there are enough options and the community management works good. As long as you require mostly standard options, this is a great product for a great price. Cons: It is harder to get customized features for your organization. Some options like how the header works are a bit too much "one size fits all". Read More VR Verified Reviewer Consumer Electronics 1001-5000 employees Used daily for more than 2 years Review source Reviewed December 2017 Great ideas, slow execution. Excellent support and culture. 3 Ratings Breakdown 3 Ease of use 4 Value for money 5 Customer support 2 Functionality Pros: InSided has a great platform for companies just starting out with forums/communities, or Community Managers that don't want to micromanage their communities. The software is simple and easy to use for end-users and admins. Some strong features that can have real business impact. Customer support is excellent. Moderation workflow is good for smaller communities. Cons: The software is simple and without any development options to make front-end or back-end changes. Most back-end changes must be applied to -all- communities in their portfolio, which means small changes that could help our community may be disregarded as they are also applied to a 3rd party community. Analytics are lacking severely, however this is being addressed. Moderation workflow is lacking some batch processing features for large communities, and can not easily be changed. Ideas for improvements are slow to be realised. Read More Genesis G. Verified reviewer Marketing and Advertising 501-1000 employees Used weekly for less than 2 years Review source Reviewed March 2023 Insided Review 5 Ratings Breakdown 5 Ease of use 4 Functionality Pros: Features that can have real importance to the company. Easy to use with many helpful options and tips. Cons: A bit expensive and sometimes hard to customized features for your company. Read More LF Liza F. Verified reviewer Computer Software 11-50 employees Used daily for less than 12 months Reviewed June 2022 Great Product. Easy setup. Top Team. 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: UX of the software. Every step from onboarding to setting it up was more or less simple, all questions were always answered thoroughly and quickly. Insided's own knowledge is also a huge asset with lots of helpful tips and best practices Cons: Private DMs on and off feature and maybe a little more reports to help sort through data Read More VR Verified Reviewer Renewables & Environment 1001-5000 employees Used daily for more than 2 years Review source Reviewed December 2017 Great service 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: flexible, high end software which helps us to built a community around our brand, since 4 years. Cons: it is more expensive than other tools, which makes only is worth while with a solid businesscase . Read More MR Melanie R. Verified reviewer Computer Software 51-200 employees Used daily for less than 12 months Reviewed June 2022 inSided continues to evolve 4 inSided has been super engaging - continuously keeping us updated on what's coming down the pipeline, both via email and their own community. Their support is speedy to respond and I've enjoyed many of the webinars and helpful content shared by inSided. I feel valued and nurtured as one of their customers. Ratings Breakdown 5 Ease of use 5 Customer support 4 Functionality Pros: I mostly focus on the Community functionality at the moment. Content management is easy to use and straight forward to learn. I was mostly self-taught when coming onboard. Cons: We're exploring how to keep users coming back to Community. Right now there are limitations on email campaigns from inSided out to Community members to pull them back. But inSided has expressed interest in supporting this functionality and I look forward to seeing how we can use it for our business. Read More Bv Brian v. Verified reviewer Telecommunications 1001-5000 employees Used daily for more than 2 years Review source Reviewed March 2019 inSided review 4 inSided is a great base for our community forums. The ability to feature content, link outside of the domain and use your own visuals makes it a good looking experience. Ratings Breakdown 4 Ease of use 4 Value for money 2 Customer support 3 Functionality Pros: It's stable and does what it has to do. Easy to use, new features are being added. Cons: It's a one size fits all solution so it can be hard to customise. Both for our own use and in regards of personalised content for our customers. Read More VR Verified Reviewer Education Management 11-50 employees Used weekly for less than 2 years Review source Reviewed October 2022 inSided is our community forum 4 Ratings Breakdown 5 Ease of use 4 Functionality Pros: inSided is a platform for engaging and inspiring customers.Second it shows customers how to use effectively the platfrom. Last, customers can be connected to each other for new ideas.inSided is an easy platfrom to use. Cons: The timing devoted to support customers should be reconsidered in order to be improved.Second, the process of changing the names of groups should be made easy for customers.Last , the process of connecting with a customer representative should be faster. Read More MS Maxime S. Internet 201-500 employees Used daily for less than 12 months Review source Reviewed December 2017 The inSided platform is very easy to use. 4 Our customers can now find answers to questions that have already been asked online. This ensures that there is less contact with our Customer Service. Ratings Breakdown 5 Ease of use 3 Value for money 5 Customer support 3 Functionality Pros: Future requests are always taken seriously. They are always developing and improving to become better. Cons: It would be better if the customer can adjust even more himself. This is happening more and more though. Read More Showing 1 - 10 of 12 Reviews Load More Reviews ## Other Top Recommended Customer Success Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **10** times [TenForce](https://www.softwareadvice.com/cms/tenforce-profile/) **4.1** (7) Recently recommended **1** times [ChorusCX](https://www.softwareadvice.com/customer-experience/encore-workforce-optimization-profile/) **5.0** (1) Recently recommended **1** times [Pipedrive](https://www.softwareadvice.com/crm/pipedrive-profile/) **4.5** (3055) Recently recommended **0** times Stuck Between Options? Our experts can help you compare Customer Communities with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice