Product Fruits

RATING:

4.8

(49)

About Product Fruits

Product Fruits is an all-in-one user onboarding platform for web-based apps. It allows you to onboard users at scale and show them how to derive value from your product. Without any coding or designing. Our powerful feature set includes: Interactive product tours & walkthroughs for guiding users step by step through your UI Hints, beacons & tooltips for highlighting new features, delivering tips and providing contextual support Onboarding checklists for showing users progress alongside their onboarding journey Announcements for publishing important news directly in your application NPS & surveys for measuring satisfaction and capturing insights directly in your product User feedback widget for tracking moods as well as making it easy for users to report bugs and ...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Product Fruits Pricing

Product Fruits offers a fully-featured 14 days trial. No credit card is needed. You can choose between 2 plans depending on the required feature set: Core or Boost. Enterprise clients: Please contact us for a custom quote

Starting price: 

$89.00 per month

Free trial: 

Available

Free version: 

Not Available

No-code user onboarding platform
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Product Fruits Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Product Fruits

1 - 5 of 49 Reviews

User Profile

Becs

Verified reviewer

Computer Software, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Great good-for-money option with fantastic support

This product is great value for money. We've been able to successfully implement checklists and tours into our app so that they look native. The customer service has been absolutely fantastic and even expedited the introduction of supporting group attributes for the checklists which has been a real godsend for us.

PROS

The team have been great at helping me create the optimum setup for our particular use case and helping me debug various issues. I was able to set up tours very easily on our staging server and test our checklists. I love the fact it integrated with Segment so it was easy to start getting the data going into ProductFruits. I also love the LifeRing to allow for self-service tours!

CONS

I'd love for there to be a few more display options for tours, and for the reporting for the LifeRing to be built out more but I can see that being developed in the future, and we're planning to stay for the long haul.

Reason for choosing Product Fruits

Cost and feature matching - ProductFruits provided everything we needed, along with the ability to embed checklists into our app

Vendor Response

Thank you for such a fabulous review, Becs. Noting down the request for more display options for tours.

Replied November 2022

Ignacio

Internet, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Excellent tool, and better Customer Service

Excellent. Not only the features we use, but also the Customer Service we have received (not even being on the higher plan). They answer in minutes and really take care of understanding your business problemas and thinking on creative ways to solve them. Really really amazing service.

PROS

Product Tours are clearly the feature we use the most. It has an intuitive interface to create the tours, and almost no implementation is needed (sometimes we have to ask dev team to add a small function to launch tours or include IDs in our own interface), but it has given HUGE independence to the design tema to work directly on tours.Also the fact that it is possible to have different environments helps the design team to test tours without any production implications, which i just GREAT!Checklist are the number two in our Use Case, and they also work very well.Finally, the integration with hubspot is astonishingly fast and easy to implement, which reduced our implementation time a lot, and helps us have. a clean and unified database with our CRM

CONS

If i have to say something, it would be the reporting options, although I know they are currently working on improving it.

Reason for choosing Product Fruits

All 3 where way more expensive for the business needs we have.

Reasons for switching to Product Fruits

PF is more focused on Product Tours, which was a relatively new feature in Froged when we changed. Also, PF is cheaper for the tools we needed to use.

Vendor Response

Wow! Thank you for taking the time to write such a great review, Ignacio.

Replied January 2023

User Profile

Julia

Verified reviewer

Computer Software, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2024

Perfect tool for small businesses

Overall we are really happy with our choice of Product Fruits. We initially purchased a monthly subscription but recently felt confident enough to move to an annual subscription. We look forward to growing with Product Fruits!

PROS

It doesn't track more data than you want it to (we have very strict data privacy controls). It has the crucial elements we need at a price we are happy to pay. We aren't forced to over-purchase for our current needs. We looked at competitors like Pendo, which cost way too much because they are trying to include everything. Their employees, especially the support staff, are quick and extremely nice when helping you. 10 out of 10 for the people. Its one of the biggest reasons I felt comfortable going with Product Fruits. I also like how transparent they are with their pricing. I hate when you have to talk to sales to understand what something will cost.

CONS

Ideally, there would be more styling controls for all elements. I would like to integrate with Jira Service Management for support and Confluence for the knowledge base. They have a great built-in knowledge base, but we already have one. I'd like to be able to integrate with it. This has less to do with the product and more with our situation, but we use it in an embedded app within other platforms. The fact that we're iframed in makes it complicated (but not impossible) to use the editor to target elements and build tours.

Reason for choosing Product Fruits

A combination of price, features, security certifications, data storage locations, and the attitude of the employees.

Vendor Response

Thank you for taking the time to write such a thorough review, Julia.

Replied April 2024

Jennie

Hospitality, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2024

Excellent customer support

PROS

We're using Product Fruits as an onboarding tool for our site. Every time I have a question or am trying to figure out how to do something, the Product Fruits team has been readily available to help figure out and solve my problem.

CONS

There are some limitations with the functionality and aesthetics

Vendor Response

Thank you for taking the time to write a review, Jennie.

Replied May 2024

Tony

Computer Software, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Great product, better people

PROS

The support. We got in touch via live chat and chatted directly with a developer who helped straight away. Our account manager is always helpful as well.

CONS

We worked around a few edge cases in the feature tours builder — all solvable.

Vendor Response

Thank you, Tony!

Replied December 2023