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Rocketlane vs Whatfix
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.6 / 5
4.5 / 5
Value for Money
4.6 / 5
4.6 / 5
Customer Support
4.7 / 5
4.9 / 5
Functionality
4.6 / 5
4.6 / 5
Last Review Written
December 18, 2024
December 6, 2024
Pros/Cons
Pros
- Amazing and definitely worth the money. Our team’s productivity has skyrocketed with the adoption of the product.
- I also appreciate the detailed reporting and analytics, which provide valuable insights into project progress and help optimize workflows.
- The onboarding feature and reporting is very cool. I love the clear way in which you can assign tasks to internally and to clients.
Cons
- Clients are confused about where they should communicate because there are so many different options available.
- But sometimes it gets stuck while adding multiple events from the calendar in the timesheets. Also, there should be some way such that recurring events to be added automatically to the timesheets.
- Fix the sudden application crash scenarios and stabilize the tool.
Pros
- I mostly appreciate the proactive outreach they provide and the passion they have to make sure their clients see success from their product.
- Overall our experience with Whatfix has been fantastic. The platform is very reliable with lots of great features and regular updates.
- I think overall it is a very good tool, very easy to set up (which impresses customers), has enough degree of customisation to please customers, really unparalleled customer service.
Cons
- The only negative I have to say is that whatfix is not catered well for bigger web apps which present the users with multiple options to complete the task they set out to do.
- It is pretty common to implement a tool and get some amount of negative response or technical issues at launch.
- Setting up analytics is a little difficult and an added step to check.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
4 Recommendations
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
