Slack

RATING:

4.66

(22868)

About Slack

Slack is a cloud-based project collaboration and team interaction tool designed to facilitate communication across organizations. The solution caters to various industries, including media, research, technology, education, financial services, retail, transport, and logistics. Slack provides public channels for members across organizations to start conversations. Private channels enable interaction within smaller teams, and direct channels help send messages directly to colleagues. Slack incorporates feeds from social media into the application and blends them with ongoing conversations in various channels. Files such as PDFs, images, documents, and spreadsheets can be shared via drag and drop. Slack archives messages, notifications, files (as well as the ...

Slack Pricing

Slack is available across three premium tiers with pricing based per user per month, outlined below: Standard Plan: $6.67/user/month (billed annually) or $8.00/user/month (billed monthly) Plus Plan: $12.50/user/month (billed annually) or $15.00/user/month (billed monthly) Enterprise Grid: contact Slack for custom pricing details

Starting price: 

$8.00 per month

Free trial: 

Available

Free version: 

Available

Slack Action Items
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Slack Reviews

Overall Rating

4.66

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Slack

1 - 5 of 20,290 Reviews

Justin

201 - 500 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed November 2021

It can do everything, but sometimes you don't want it to

User Profile

Leha

Verified reviewer

Writing and Editing, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2022

Slack: The Bridge Connecting Colleagues With Effective Communication

While Slack is not extra-ordinary, it certainly is reliable. Its quick communication is the most attractive thing about it. If the problems are fixed, then it can do so much better.

PROS

Slack is a holistic platform which allows to integrate with other office tools and spaces. The best part about it is that one doesn't have to check their mails often. When your workplace is virtually available on Slack, 24*7 updates are available on a simple notification. With detailed notification settings, one can also choose to appear offline/away after office hours. Another good thing about it is, Slack is neither too personal nor to formal. You can chat/reach out to any member of the company at any time without having to worry if you are disturbing someone or being too informal in doing so. The reminders for meetings and special events eliminate the need to mark them personally on a calendar. All in all, Slack is the ultimate interface every organisation needs.

CONS

One of the things that needs improvement is the audio-visual quality of the video call service of Slack. That really needs working. Apart from this, Slack can be a little confusing with many channels that one has to navigate through. Channels are like sub-groups within one common platform. Too many channels can sometimes create confusion and miscommunication. Another problem would be its limitation of working smoothly only on the app. It often runs roughly on Chrome or any other browser.

Reason for choosing Slack

Slack has better space for user interaction.

User Profile

Carlos Fred

Verified reviewer

Financial Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2019

Slack: a good business instant message application

My experience with Slack has been really good. Slack helps me a lot on my daily activities and even more when I'm working from a remote location or inspecting something and need to interact with our team at the main office.

PROS

Slack is easy to use and its interface is very similar to other IM applications we have been using for years. That makes the transition from whatever IM software currently in use to Slack quick and smooth. In our company, nobody needed to be trained to use Slack and users went well with the transition process. Slack allows users to customize their names, profile picture, and current status. It's also possible to send messages to individuals, groups of people, and into channels. Users most commonly send text messages but they have the option to send screen captures, pictures, and files in general at their own convenience. A very useful resource in my opinion is the ability to create shared channels where you can add people from outside your organization as well as users from other Slack organizations. With this feature, you can create a support channel with a service provider and have quick interaction with them, for example.

CONS

I don't have too much complaints about Slack. One of them is that as an Administrator, I believe that the management interface is a bit confusing. Sometimes it takes me a while to remember certain basic operations because Slack has its own way of having that done. Also, I had issues with some of my users a couple of times because of bugs with Slack application. The last I remember would freeze half of the user's screen so nothing shown in that area was clickable of selectable. Closing and reopening Slack would temporarily solve the problem. I contacted Slack support and they confirmed that as a known issue and that would be fixed soon with a software update.

Reason for choosing Slack

It was a top down decision.

Reasons for switching to Slack

We changed to Slack because the owner of our company had a good feedback from other company owners about that, so he decided to move into Slack.

Adeyemi

Civil Engineering, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed February 2023

Slack review

My experience with slack has been great . Slack has a lot of potentials.

PROS

Slack functionality is amazing , very easy to understand. I used the software when I was learning for an accounting course and with the help of the app communication with the team and community members was efficient .

CONS

I don't have any issues with the software as for now .

Reasons for switching to Slack

I made the switch bacuse the app was more efficient and straightforward

Jon

Computer Software, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

4

FUNCTIONALITY

2

Reviewed July 2020

Slack is essentially advanced texting for business users

I started using Slack because my client required it. I find that it cuts down on my email dependence but I'm often frustrated when attempting to compose a message without standard elements such as tables, inline images, etcetrera.

PROS

I like the ability to stay in touch with our users via whatever device I'm currently using. For example, I can respond from my home computer, tablet, work computer or via my phone. I especially like the ability to be notified of a new message via my phone where I can read the message on the phone but can step over to my laptop to reply. I also appreciate the ability to add an email thread to a Slack Channel by simply adding a slack email address (each channel has a unique email address) to the CC field when I reply.

CONS

The biggest con for me is the extremely limited amount of formatting available to Slack messages. I can make a font bold and add links to files/images but I really miss the rich text features many similar apps provide. It's also frustrating to need to keep typing adding the user name(s) when I'm responding to a message. I'm assuming that this is by design but it would really be nice to be able to "Reply All" to a conversation thread. The desktop Slack application (running on Windows 10 Pro) has a "clunky" feel to it. It's written with a framework that allows the Slack developers to write HTML and JavaScript code that is essentially compiled into a Windows application and it definitely shows. Something as simple as selecting text is counter-intuitive (until you realize that it's essentially a web page mascaraing as a Windows application.

Reasons for switching to Slack

My client required us to use Slack.

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