--- title: "Trengo Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Trengo. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Trengo is a good fit for you!" source_url: "https://www.softwareadvice.com/customer-success/trengo-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) / [Trengo](https://www.softwareadvice.com/customer-success/trengo-profile/) / Trengo Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/customer-success/trengo-profile/) Reviews # Trengo User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 26 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 3.9/5 - Value for money: 4/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 12 reviews (46%) - 4 stars: 8 reviews (31%) - 3 stars: 3 reviews (12%) - 2 stars: 2 reviews (8%) - 1 star: 1 reviews (4%) ### Most mentioned cons - Constant price increases, retiring critical features, the app (especially on iPad) isn’t very good, slow support, spam ending up in our mailbox, and we experienced email delivery issues. - Initially, we recommended Trengo to our customers; however, we ceased doing so after several reported negative experiences and many expressed concerns about the high costs. - Customer support is slow and inneficient. ## Trengo customer reviews Showing reviews 1-25 of 26 (page 1). ### Very nice messaging app - Overall rating: 5/5 - Reviewer: Frits P. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered Our clients are helped through various channels, served by Trengo #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Useful messaging platform for all channels: Whatsapp, Facebook, SMS, Website chat, Telegram. #### Cons They changed their pricing plan, with a half year for existing customers. #### Reasons for switching to Trengo Zendesk had no Whatsapp --- ### Useful tool in organisations - Overall rating: 4/5 - Reviewer: Christ v. - Verified reviewer: Yes - Industry: Wholesale - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good, good support. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Integration of several communication channels #### Cons Some useful utilities which you are used to in Outlook are not available in Trengo. But the advantages of Trengo compensate the lack of these utilities. Some proposals (with a big advantage for us and the use of Trengo) for a small amendment are not honoured yet #### Reasons for choosing Trengo The integration of communication channels and use within a team. --- ### Lots of potential but needs work - Overall rating: 3/5 - Reviewer: Josey P. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Trengo has a lot of potential as a product but needs to fix some of the glitches and add more features such as having a "draft" section, and some bugs with the calls. The app is super helpful however it is slow and occasionally glitches as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Having all communications in one place (emails, Instagram messages, phone calls) #### Cons That you can not have "draft" messages saved, that the calls sometimes drop --- ### Great feature richt and easy to use software that saves time - Overall rating: 5/5 - Reviewer: Tim S. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Trengo saves us time, brings us closer to our customer and shortens response times. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Everthing in one place with an interface that works like a charm and looks good too. #### Cons Sometimes it is difficult to see the history of closed tickets that are opened again by a customer. #### Reasons for switching to Trengo More features, better pricing, Dutch product. --- ### Was not a bad service - Overall rating: 4/5 - Reviewer: Ericka L. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We liked it in the past but no longer use that service and are now trying a different service since the past 3 years. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is very interesting because it is AI but also does have humans (US) using it for verification purposes. #### Cons I feel like some times I do not get notifications for messages that are coming in. Some times I will have to go looking for messages. --- ### Higher price for fewer features - Overall rating: 3/5 - Reviewer: Jeffrey d. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered We started out strong, but in recent months, prices have increased and critical features have been phased out. Initially, we recommended Trengo to our customers; however, we ceased doing so after several reported negative experiences and many expressed concerns about the high costs. Consequently, we have decided to switch to Helpwise.io. I am disappointed by the inability to export my data, except through a complicated process involving the API; this feels somewhat like being held hostage. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Ticket management, the interface, the integration of internal chat and ticket management (this has since been retired though), integration of different channels. #### Cons Constant price increases, retiring critical features, the app (especially on iPad) isn’t very good, slow support, spam ending up in our mailbox, and we experienced email delivery issues. #### Reasons for switching to Trengo Integrated channels, such as WhatsApp and social channels. --- ### Multiple sudden changes of price, very unstable (more than doubled) - Overall rating: 2/5 - Reviewer: Giacomo M. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered Answering customers is not bad but anything related to customer support is slow and low quality. The sudden surge in prices forces me to move all my data and system to another platform. This is very frustrating, and for this reason I highly recommend anyone to stay away from this company (they will forcefully upsell/upgrade you). #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Modern-looking, fairly easy to implement. #### Cons Customer support is slow and inneficient. Pricing is extremely unstable. Several bumps over the months and sudden changes in pricing structure that penalize smaller companies. My monthly price has doubled, and conversions are now capped (so I'll have to pay more if I get more support requests). No legacy plans, you are forced to upgrade. This will happen again in the future, no doubt. #### Reasons for switching to Trengo Trengo was more modern looking and easier to use. --- ### Its a great tool that saves me a lot of time! - Overall rating: 5/5 - Reviewer: Lars B. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customers can easily find their answer in the helpcenter (with frequently asked questions) or in a conversation with the Flowbot (chatbot). The remaining quistions are simply answered by Quick reply’s (insertable answers). With this ticketsystem I keep an overview of the new, picked up and closed tickets and i have all customer service questions (that come in by Facebook, Instagram, Whatsapp, email and websitechat) clearly arranged in one place. #### Cons I have been using this product for more than 3 years. In the beginning there were a number of things that could be optimized, but now I could not name a point for improvement so quickly. The company is growing fast and is constantly developing, which means that more additional functionalities are created that make customer service easier --- ### Great program - Overall rating: 5/5 - Reviewer: Jacco V. - Verified reviewer: Yes - Industry: Events Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am very impressed by the speed they add new features / channels. We use it for support for our website and our clients are very impressed by the options we offer for them to contact us. #### Cons I would say the mobile app could use some updates to make it faster. But it still works great - just could be faster! --- ### Very good - Overall rating: 4/5 - Reviewer: Carien v. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We made the flow for our customer service work. After a try out and getting used to the system for everyone involved, we think it is one of the best choices we have made this past year for our company. It works fast, efficient, customers are happy and it is easy to switch from one user to another so no customer needs to wait long for an answer. The Dutch customer service is excellent, [SENSITIVE CONTENT HIDDEN] team is working very hard to give their customers a good experience. Everybody is friendly and we receive answers very quickly. If we have a problem which they cannot solve immediately, they always let us know they cannot solve it right away. That way we are not left in the dark like so many companies do. Hooray for [SENSITIVE CONTENT HIDDEN] and her team! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Trengo made our company work more efficient. Our customer service is now able to reply to our customers who come from different channels, it saves time and money. #### Cons The way we had to change the e-mail addresss from a weird code into a proper "sender" address. #### Reasons for switching to Trengo Trengo offers the things we need: connections with Facebook, Watsapp, chat, e-mail: it all works well for us. --- ### choose elsewhere - Overall rating: 1/5 - Reviewer: Thijs M. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered Verschrikkelijke ervaring met Trengo. De software zit vol fouten en er is geen klantenservice die je helpt. Problemen blijven zich opstappelen en als klap op de vuurpijl worden extreem prijzen verhoogd. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros In de basis lijkt de software logisch opgebouwd. Het functioneert alleen niet. #### Cons Een klantenservicetool met zelf de slechte klantenservice ooit! De software zit vol fouten waardoor we bijv. de factuurgegevens van een ander bedrijf in ons account hadden, we bij ieder ticket een foutmelding kregen die we moesten wegklikken en na het aanzetten van een voicemail i.v.m. pasen zijn we weken onbereikbaar geweest omdat de setting niet meer te wijzigen was. De klantenservice is letterlijk onbereikbaar en je wordt van het kastje naar de muur gestuurd met chatbots en automatische reacties in verschillende talen notabene. No customer support Bad code, many errors and no way to fix it #### Reasons for choosing Trengo Destijds was prijs en factor om voor Trengo te kiezen en leek de functionaliteit vergelijkbaar. #### Reasons for switching to Trengo Trengo functioneerde niet meer. We waren telefonisch onbereikbaar, kregen een foutmelding bij ieder ticket en de klachten werden niet gehoord of opgelost. --- ### Werkt super voor onze customer care afdeling! - Overall rating: 5/5 - Reviewer: Floortje v. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We zijn als organisatie heel erg tevreden over het gebruik van Trengo en de communicatie met het support en IT team van Trengo. Het is heel makkelijk om je wensen door te geven en we hebben het gevoel dat er naar ons, als gebruiker, wordt geluisterd. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Als customer care manager heb ik, sinds de start van het gebruik van Trengo, een veel beter inzicht in alle conversaties tussen mijn collega's en de consument. De verschillende teams (meertalig) kunnen ook makkelijk met elkaar communiceren. #### Cons We verkopen als webshop een deel via Amazon en die koppeling werkt soms niet helemaal optimaal, maar gelukkig is het makkelijk en snel communiceren met het support team van Trengo en denken zij graag mee om tot een oplossing te komen. #### Reasons for choosing Trengo Prijs-/kwaliteitverhouding #### Reasons for switching to Trengo We zijn overgestapt omdat het moeilijk was om meerdere teams met elkaar te laten samenwerken. De software was heel erg verouderd en het was lastig om aanpassingen te doen. Trengo is veel moderner en het is voor mij als administrator veel makkelijker om zelf aanpassingen te maken of instellingen te veranderen. --- ### Fijn programma met veel mogelijkheden - Overall rating: 4/5 - Reviewer: Lena H. - Verified reviewer: Yes - Industry: Renewables & Environment - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Fijne partij die altijd klaar staat om je te helpen. Vriendelijke support medewerkers denken goed mee voor een gepaste oplossing #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Fijn programma waar alles onder een dak zit. Van chat tot mail. Trengo biedt de mogelijkheid om klanten zo snel en goed mogelijk te helpen. #### Cons Het is een one size fits all programma. Hierdoor ben je beperkt in je mogelijkheden. --- ### Slechte klantenservice en slecht werkende telefoon systeem - Overall rating: 2/5 - Reviewer: Stijn S. - Verified reviewer: Yes - Industry: Music - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered Het gebruiken van de optie voice werkt nauwelijks tot niet. De software had ervoor moeten zorgen dat onze customer support makkelijker werd en beter voor de klant, maar het word er tot nu toe alleen meer gestrest door. Wij gebruiken de telefoon service "voice" en die werkt bijna niet en hierdoor hebben wij al vele klanten telefonisch niet kunnen helpen. Ik had niet veel verwacht van de software die ze ervoor aanboden, maar het zou wel moeten werken. Ook hun support is zeer omslachtig en niet eens Nederlands. Ik word 4x gevraagd om dezelfde gegevens toe te sturen naar het support team. Ik snap niet waarom ze dat bijvoorbeeld niet kunnen terugvinden in hun eigen gemaakte systeem. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Makkelijk tickets delen met collega's en toewijzen. #### Cons Het gebruiken van de optie voice werkt nauwelijks tot niet. De software had moeten lijden dat onze customer support makkelijker werd, maar het word er tot nu toe alleen meer gestrest door. #### Reasons for choosing Trengo Voor een bedrijf die klantenservice hulpmiddelen verkoopt moeten ze zelf nog aan het werk met hun eigen klantenservice. Omdat Trengo een Nederlands bedrijf is. Ik hoopte op ook Nederlands support. Ook hadden ze een overzichtelijkere software met meerdere functies. --- ### Trengo - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Integration with Whatsapp for business, online help center feature and last but not least the chat. #### Cons Minimum of 4 seats for using Whatsapp feature. #### Reasons for switching to Trengo Whatsapp --- ### Lijkt goed, is niet altijd intuitief. Slechte support desk - Overall rating: 3/5 - Reviewer: Hartger V. - Verified reviewer: Yes - Industry: Wholesale - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered Makkelijke implementatie. Lastige support. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Super makkelijk te implementeren. Veel kanalen. #### Cons Email is omslachtig, koppelingen van emails in threads niet altijd intuitief. Koppelen en verwijderen niet altijd slim. #### Reasons for choosing Trengo Nederlands product --- ### Handige software en compleet pakket - Overall rating: 4/5 - Reviewer: Mariëlle v. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Via zowel chat als telefoon kunnen we onze klanten snel en goed advies geven! #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Veel mogelijkheden om service te verlenen aan klanten, ook online te gebruiken. #### Cons In het begin wat problemen gehad met de integratie van Trengo omdat dit toen ook nog een vrij nieuwe software was, gelukkig is dit nu goed opgelost. Betreft telefonisch contact zou het handig zijn dat mensen die in de wacht staan te horen kunnen krijgen hoelang ze nog moet wachten / hoeveel mensen er nog voor hen zijn. Nu wordt er soms opgehangen omdat het te lang duurt. --- ### Super communicationtool for the support-team - Overall rating: 5/5 - Reviewer: Theo S. - Verified reviewer: Yes - Industry: Human Resources - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use tool to combine all communication channels you have. This way our support-team has one place to answer the question from our clients (from mail to chat, all in one place). Other pro; Trengo is building rapidly new features. We are now integrating the chatbot for even better communication with our user. #### Cons For the way we use it, it is super! In the future it would be usefull the get even more insights and more smarter marketing automations based on insights. But the way we use it now it is super! --- ### Great company, great product! - Overall rating: 5/5 - Reviewer: Martijn d. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered I like the company and it's staff, very smart people with a sense of humor, great to work with! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy to use, self explanatory, helps our customer service to scale #### Cons Sometimes you need middel man, for instance with Whatsapp, this delays implementation --- ### Very stable tool that we are using to be available for our clients via chat and whatsapp. - Overall rating: 5/5 - Reviewer: Jacco B. - Verified reviewer: Yes - Industry: Internet - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to set-up / implement and the tool allows us to interact with our customers better. Trengo is easy to work with as a user, there is an online version and also a desktop app. Also provides statistics and enough ways for us to customize it to our needs. #### Cons We did try to also use it for our info@ mailbox but came to the conclusion it is not a great replacement for a dedicated email tool like Outlook when you are using that at the same time. --- ### Great Software! - Overall rating: 5/5 - Reviewer: Skip v. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered We use Trengo to contact all of our customers through various channels, such as e-mail, facebook, whatsapp and chatbot. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use it everyday for contact with our customers. Trengo makes this very easy for us. #### Cons It took us a little while to find a workflow, but now that we got one, it works great! --- ### Trengo Review Van Mossel - Overall rating: 5/5 - Reviewer: bram a. - Verified reviewer: Yes - Industry: Automotive - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Intergration with channels like Whatsapp, facebook etc #### Cons There are no thinks i like least about this software? --- ### Trengo review - Overall rating: 5/5 - Reviewer: Maurice K. - Verified reviewer: Yes - Industry: Automotive - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It works good, but not all my customers like it #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The option that you can send a message instead of making a lot of phonecalls #### Cons That there is no option that you can send directly to whatsapp #### Reasons for switching to Trengo Just to try #### Vendor response Hi Maurice, Thank you for your review. Unfortunately, WhatsApp does not allow to initiate conversations with customers with a random message. When possible this would enable people to misuse Whatsapp and send bulk messages to consumers. It is possible to send pre-defined template messages (approved by WhatsApp) after an official opt-in by the customer or after the 24-hour window. If you have any more questions or like to set up the template messages, do not hesitate to contact us at team@trengo.com. Best, Luuk Replied April 2020 --- ### A nice program - Overall rating: 4/5 - Reviewer: Laurien v. - Verified reviewer: Yes - Industry: Food Production - Company size: 10000+ employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. A really nice and user friendly program. I like the layout and how this is working. Improvements are mainly on having history. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I really like that you can open it anywhere, which makes it really easy to combine the chat function with other activities. #### Cons For me, it was quite difficult that there is no history of a conversation with a customer. Sometimes a customer came back and he had to explain his whole story all over again. Maybe a function to save conversations would be nice. #### Vendor response Hi Lauren, Thank you for your review and valuable feedback! It is possible to see the historical conversations with the customer in the sidebar under "contact moments" ("contactmomenten" in dutch). If you have more questions or feedback for our product, do not hesitate to reach out. Best, Luuk Replied April 2020 --- ### Fijn in gebruik - Overall rating: 4/5 - Reviewer: Shelly v. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Software is makkelijk om in gebruik te nemen. Erg fijn dat je uit 1 inbox werkt en daarnaast ook kan monitoren of berichten worden opgepakt. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Fijn om uit 1 inbox te werken. Makkelijk in gebruik. #### Cons Op dit moment heb ik nog geen nadelen ondervonden. ## More reviews [Next reviews](https://www.softwareadvice.com/customer-success/trengo-profile/reviews/?page=2) --- Trengo Reviews, Pros and Cons - 2026 Software Advice