# UserIQ Software Reviews, Demo & Pricing - 2026 > Review of UserIQ Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/customer-success/useriq-profile --- [Home](https://www.softwareadvice.com/) / [Customer Success Software](https://www.softwareadvice.com/customer-success/) / UserIQ Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # UserIQ 2026: Benefits, Features & Pricing Wondering if UserIQ is right for your organization? Our Customer Success Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview UserIQ 4.0 [(3)](https://www.softwareadvice.com/customer-success/useriq-profile/#reviews) Pricing Pricing available upon request ### About UserIQ UserIQ is a customer success platform designed to help businesses of all sizes capture customer feedback, reduce churn rates and create audience segments based on behavior. The application allows organizations to send NPS surveys via email to understand user sentiment, identify potential customers and follow up with existing clients. Features include usage tracking, data segmentation, custom surveys, communication management, analytics, campaign management and more. UserIQ enables marketing managers to collect and analyze customer or product insights based on their behaviors, demographics and external data sources. Additionally, it allows teams to design a detailed customer journey map and identify repetitive workflows, unfinished processes or unexpected movements. UserIQ offers an application programming interface (API), which facilitates integration with several third-party platforms including Salesforce, HubSpot, Slack, Zendesk and Segment. Pricing is based on monthly active user count and support is extended via phone, email, documentation and other online measures. Wondering if UserIQ is right for your organization? Our Customer Success Software selection experts can help you in 15 minutes or less. ## UserIQ User Interface ## Popular UserIQ Alternatives Main Product UserIQ 4.0 [(3)](https://www.softwareadvice.com/customer-success/useriq-profile/#reviews) Ratings Breakdown - 4.67Ease of use - 5.0Value for money - 5.0Customer support - 4.33Functionality Pricing Available upon request Get Price Alternative Product [Skalin](https://www.softwareadvice.com/customer-success/skalin-profile/) 4.9 [(55)](https://www.softwareadvice.com/customer-success/skalin-profile/#reviews) Ratings Breakdown - 4.89Ease of use - 4.90Value for money - 4.89Customer support - 4.75Functionality Pricing Starting at €569.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Custify](https://www.softwareadvice.com/customer-success/custify-profile/) 4.9 [(122)](https://www.softwareadvice.com/customer-success/custify-profile/reviews/) Ratings Breakdown - 4.80Ease of use - 4.91Value for money - 4.97Customer support - 4.82Functionality Pricing Available upon request Get Price Alternative Product [monday CRM](https://www.softwareadvice.com/marketing/monday-crm-profile/) 4.7 [(463)](https://www.softwareadvice.com/marketing/monday-crm-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.50Value for money - 4.57Customer support - 4.52Functionality Pricing Starting at $12.00 per month Get Price Alternative Product [Customerscore.io](https://www.softwareadvice.com/product/524566-Customerscore-io/) 4.8 [(17)](https://www.softwareadvice.com/product/524566-Customerscore-io/#reviews) Ratings Breakdown - 4.88Ease of use - 4.88Value for money - 5.0Customer support - 4.76Functionality Pricing Starting at €119.00 per month Get Price ## UserIQ Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## UserIQ Features - Popular features found in Customer Success Customer Engagement Onboarding Reporting/Analytics Usage Tracking/Analytics - More features of UserIQ Account Alerts API Communication Management Customer Segmentation Data Visualization Feedback Management Health Score Product Data Management Survey/Poll Management ## UserIQ User Reviews Overall Rating 4.0 Ratings Breakdown 5 0% 4 100% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.7 Value for money 5.0 Customer support 5.0 Functionality 4.3 Have you used UserIQ and would like to share your experience with others? VR Verified Reviewer Biotechnology 11-50 employees Used weekly for less than 6 months Review source Reviewed July 2018 UserIQ has a lot of features and is very friendly for non-tech users. 4 Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: This is a great tool if you don't know where to start with segmenting your audience, or if you have a particular feature you want to target for usage. The insights are pretty much auto-generated to show you what correlations are happening without you needing to sort through data or create reports manually. Its interface is all clickable and non-tech-user friendly, so anyone can set it up and get data from it. The features for inserting notifications or user tutorials are also great (and, again, take zero coding). The team at UserIQ is great as well! Cons: Setting things up for a tech-savy user can feel cumbersome. I would rather just tell you what javascript events to listen for or DOM element selectors to pay attention to versus clicking through eight steps of a user walkthrough. The pricetag is also pretty high relative to insights we got from the tool. The data was interesting and compelling but certainly not enough to see get even a portion of the money spent on a license back. Read More Tyler H. Verified reviewer Computer Software 51-200 employees Used daily for less than 6 months Review source Reviewed August 2020 Great analytics 4 Overall, it's been good but there is a still a lot to learn for me. Ratings Breakdown 4 Ease of use 4 Functionality Pros: Coming into my role I was desparetly looking for data to be more effective which is exactly what UserIQ delivered on. I love the dashboards and how easy to read they are. Cons: I would be helpful if UserIQ had some sort of training capability built in. For example, a button you could click on to understand what each metric is. Read More CM Chris M. Used unspecified for unspecified Review source Reviewed March 2017 Well thought out tool that delivers what it promises. 4 We selected UserIQ because they combine things that we were looking at separately - specifically NPS and Guided Tours - into a single tool. After about 3 months of use, we've been very pleased with our ability to understand more about how our users act in our platform, and target specific notifications and campaigns to differentiated groups of users. UserIQ has also been INCREDIBLY responsive to user requests. More than once they're turned enhancements around in a matter of days. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Read More Showing 1 - 3 of 3 Reviews ## Other Top Recommended Customer Success Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **10** times [TenForce](https://www.softwareadvice.com/cms/tenforce-profile/) **4.1** (7) Recently recommended **1** times [ChorusCX](https://www.softwareadvice.com/customer-experience/encore-workforce-optimization-profile/) **5.0** (1) Recently recommended **1** times [Pipedrive](https://www.softwareadvice.com/crm/pipedrive-profile/) **4.5** (3055) Recently recommended **0** times Stuck Between Options? Our experts can help you compare UserIQ with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice