About UserIQ

UserIQ is a customer success platform designed to help businesses of all sizes capture customer feedback, reduce churn rates and create audience segments based on behavior. The application allows organizations to send NPS surveys via email to understand user sentiment, identify potential customers and follow up with existing clients. Features include usage tracking, data segmentation, custom surveys, communication management, analytics, campaign management and more. UserIQ enables marketing managers to collect and analyze customer or product insights based on their behaviors, demographics and external data sources. Additionally, it allows teams to design a detailed customer journey map and identify repetitive workflows, unfinished processes or unexpected movements....
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UserIQ main dashboard

UserIQ User Reviews

OVERALL RATING

Showing 3 reviews

Anonymous

Company size: 11-50 employees

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2018

UserIQ has a lot of features and is very friendly for non-tech users.

Pros

This is a great tool if you don't know where to start with segmenting your audience, or if you have a particular feature you want to target for usage. The insights are pretty much auto-generated to show you what correlations are happening without you needing to sort through data or create reports manually. Its interface is all clickable and non-tech-user friendly, so anyone can set it up and get data from it. The features for inserting notifications or user tutorials are also great (and, again, take zero coding). The team at UserIQ is great as well!

Cons

Setting things up for a tech-savy user can feel cumbersome. I would rather just tell you what javascript events to listen for or DOM element selectors to pay attention to versus clicking through eight steps of a user walkthrough. The pricetag is also pretty high relative to insights we got from the tool. The data was interesting and compelling but certainly not enough to see get even a portion of the money spent on a license back.

Tyler

Company size: 51-200 employees

Industry: Computer Software

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Functionality

out of 5

August 2020

Great analytics

Overall, it's been good but there is a still a lot to learn for me.

Pros

Coming into my role I was desparetly looking for data to be more effective which is exactly what UserIQ delivered on. I love the dashboards and how easy to read they are.

Cons

I would be helpful if UserIQ had some sort of training capability built in. For example, a button you could click on to understand what each metric is.

Chris

Time used: Free Trial

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

March 2017

Well thought out tool that delivers what it promises.

We selected UserIQ because they combine things that we were looking at separately - specifically NPS and Guided Tours - into a single tool. After about 3 months of use, we've been very pleased with our ability to understand more about how our users act in our platform, and target specific notifications and campaigns to differentiated groups of users. UserIQ has also been INCREDIBLY responsive to user requests. More than once they're turned enhancements around in a matter of days.