About UserIQ

UserIQ is a customer success platform designed to help businesses of all sizes capture customer feedback, reduce churn rates and create audience segments based on behavior. The application allows organizations to send NPS surveys via email to understand user sentiment, identify potential customers and follow up with existing clients.

Features include usage tracking, data segmentation, custom surveys, communication management, analytics, campaign management and more. UserIQ enables marketing managers to collect and analyze customer or product insights based on their behaviors, demographics and external data sources. Additionally, it allows teams to design a detailed customer journey map and identify repetitive workflows, unfinished processes or unexpected move...


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Supported Operating System(s):

Web browser (OS agnostic)

3 Reviews of UserIQ

Overall rating

4.00 / 5 stars

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July 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

July 2018

UserIQ has a lot of features and is very friendly for non-tech users.

Pros

This is a great tool if you don't know where to start with segmenting your audience, or if you have a particular feature you want to target for usage. The insights are pretty much auto-generated to show you what correlations are happening without you needing to sort through data or create reports manually. Its interface is all clickable and non-tech-user friendly, so anyone can set it up and get data from it. The features for inserting notifications or user tutorials are also great (and, again, take zero coding). The team at UserIQ is great as well!

Cons

Setting things up for a tech-savy user can feel cumbersome. I would rather just tell you what javascript events to listen for or DOM element selectors to pay attention to versus clicking through eight steps of a user walkthrough. The pricetag is also pretty high relative to insights we got from the tool. The data was interesting and compelling but certainly not enough to see get even a portion of the money spent on a license back.

August 2020

Tyler from DI

Company Size: 51-200 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

August 2020

Great analytics

Overall, it's been good but there is a still a lot to learn for me.

Pros

Coming into my role I was desparetly looking for data to be more effective which is exactly what UserIQ delivered on. I love the dashboards and how easy to read they are.

Cons

I would be helpful if UserIQ had some sort of training capability built in. For example, a button you could click on to understand what each metric is.

March 2017

Chris from SecurityScorecard

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2017

Well thought out tool that delivers what it promises.

We selected UserIQ because they combine things that we were looking at separately - specifically NPS and Guided Tours - into a single tool. After about 3 months of use, we've been very pleased with our ability to understand more about how our users act in our platform, and target specific notifications and campaigns to differentiated groups of users. UserIQ has also been INCREDIBLY responsive to user requests. More than once they're turned enhancements around in a matter of days.