# Userpilot Software Reviews, Demo & Pricing - 2026 > Review of Userpilot Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/customer-success/userpilot-profile --- [Home](https://www.softwareadvice.com/) / [Customer Success Software](https://www.softwareadvice.com/customer-success/) / Userpilot Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/customer-success/userpilot-profile/reviews/)[Alternatives](https://www.softwareadvice.com/customer-success/userpilot-profile/alternatives/) # Userpilot 2026: Benefits, Features & Pricing Wondering if Userpilot is right for your organization? Our Customer Success Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview Userpilot 4.6 [(57)](https://www.softwareadvice.com/customer-success/userpilot-profile/reviews/) Pricing Starting at $249.00 per month ### About Userpilot Userpilot is a cloud-based software that helps businesses personalize the user interface (UI) and set up automated behavior-driven triggers to improve product adoption and customer onboarding processes. Managers can segment users based on specific attributes or in-app events and create multilingual walkthroughs, tips or hints to improve clients' overall experience. Enterprises can build experiences by adding custom triggers or conditions and preview them across staging/production environments. It allows administrators to perform A/B testing on in-app experiences, set up milestones for clients and track users' engagement rates via actionable analytics. Additionally, professionals can create net promoter score (NPS) surveys, customize them according to organizational requirements and generate scores to determine clients' satisfaction rates with the product. Userpilot facilitates integration with several third-party applications including Google Analytics, Amplitude, Intercom and Segment. Pricing is available on monthly or annual subscriptions and support is extended via documentation, phone and an inquiry form. Wondering if Userpilot is right for your organization? Our Customer Success Software selection experts can help you in 15 minutes or less. ## Userpilot User Interface ## Popular Userpilot Alternatives Main Product Userpilot 4.6 [(57)](https://www.softwareadvice.com/customer-success/userpilot-profile/reviews/) Ratings Breakdown - 4.47Ease of use - 4.65Value for money - 4.74Customer support - 4.58Functionality Pricing Starting at $249.00 per month Get Price Alternative Product [Skalin](https://www.softwareadvice.com/customer-success/skalin-profile/) 4.9 [(55)](https://www.softwareadvice.com/customer-success/skalin-profile/#reviews) Ratings Breakdown - 4.89Ease of use - 4.90Value for money - 4.89Customer support - 4.75Functionality Pricing Starting at €569.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Custify](https://www.softwareadvice.com/customer-success/custify-profile/) 4.9 [(122)](https://www.softwareadvice.com/customer-success/custify-profile/reviews/) Ratings Breakdown - 4.80Ease of use - 4.91Value for money - 4.97Customer support - 4.82Functionality Pricing Available upon request Get Price Alternative Product [monday CRM](https://www.softwareadvice.com/marketing/monday-crm-profile/) 4.7 [(463)](https://www.softwareadvice.com/marketing/monday-crm-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.50Value for money - 4.57Customer support - 4.52Functionality Pricing Starting at $12.00 per month Get Price Alternative Product [Product Fruits](https://www.softwareadvice.com/saas-management/product-fruits-profile/) 4.7 [(89)](https://www.softwareadvice.com/saas-management/product-fruits-profile/reviews/) Ratings Breakdown - 4.60Ease of use - 4.68Value for money - 4.83Customer support - 4.62Functionality Pricing Starting at $111.00 per month Get Price ## Userpilot Pricing and Plans Starting price: $249.00 per month Free Trial Free Version Starter $249.00 flat rate, per month Plan includes: - User Engagement - Interactive Walkthroughs - Spotlights - Banners - Onboarding Checklists - Event Tracking - Up to 10 Feature Tags - User Segmentation - NPS - Limited Product Analytics Read More Growth $749.00 flat rate, per month Plan includes: - Resource Center - Advanced Event-Based Content Triggering - Unlimited Product Analytics, Surveys, & Feature Tags - Content Localization - Content Throttling - Dedicated Customer Success Manager - Option for EU Hosting Enterprise $4,000.00 per month Plan includes: - Custom Roles & Permissions - Premium Integrations - SAML SSO & Activity Logs - Priority Support - Security Audit & Compliance (SOC 2 Type 2 and GDPR) - Custom Contract & SLA Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Userpilot Features - Popular features found in Customer Success Customer Engagement Onboarding Reporting/Analytics Usage Tracking/Analytics - More features of Userpilot A/B Testing Account Alerts Account Management Activity Dashboard Activity Tracking API Behavior Tracking Churn Management Communication Management Configurable Workflow Content Creation Content Library Contextual Guidance Customer Database Customer Management Customer Segmentation Customizable Branding Customizable Reports Customizable Templates Drag & Drop Engagement Tracking Event Triggered Actions For Websites Gamification In-App Training Interactive Content Issue Tracking Knowledge Base Management Monitoring Multi-Language NPS of Customers Performance Metrics Progress Tracking Real-Time Analytics Real-Time Data Real-Time Notifications Reporting & Statistics Search/Filter Self Service Tools Single Sign On Surveys & Feedback Third-Party Integrations Trend Analysis Usability Testing User Journeys User Management User Onboarding User Research Analysis Visual Analytics ## Userpilot User Reviews Overall Rating 4.6 Ratings Breakdown 5 68% 4 25% 3 2% 2 5% 1 0% Secondary Ratings Ease of Use 4.5 Value for money 4.7 Customer support 4.7 Functionality 4.6 John K. Verified reviewer Computer Software 11-50 employees Used weekly for less than 12 months Review source Reviewed November 2018 Quite good solution and most of all stable 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I have been using userpilot even before the latest update which made it much more intuitive and user friendly. The main advantage is that when you create a navigation it will be working even when you update your app / UI. I had tested quite many other similar solutions and most of them even with a small UI change you had to update the tour. Cons: When publishing a tour, minor issues might arise but the support is fixing them quite quickly. Read More Anna O. Verified reviewer Internet 2-10 employees Used daily for free trial Review source Reviewed July 2020 Easy to use tool for the onboarding process 5 Ratings Breakdown 5 Ease of use 3 Value for money 5 Customer support 5 Functionality Pros: Customized templates offered by Userpilot help to achieve AHA moments faster. This tool is useful not only for new customers (when you need to explain how your tool works) but also for existing ones when you want to inform them about new features you've implemented. What's important for me - it's easy to install, no coder needed! Cons: Initial costs may be some kind of a deal-breaker, but once you get to know this tool, you will love it Read More DH Darin H. Verified reviewer Computer Software 2-10 employees Used other for less than 2 years Review source Reviewed May 2021 Mediocre product, and awful customer service 2 Mediocre software that didn't provide my business with any real value and it was a pain to cancel. Ratings Breakdown 2 Ease of use 1 Value for money 1 Customer support 2 Functionality Pros: I wasn't getting any real value out of this product for a minimum of $199/month so I decided to cancel. It turns out you can't cancel in the app and have to reach out to customer service, who then is adamant that you fill out a survey to cancel your account. They literally refuse to cancel your account without filling out their survey. Incredibly shady business practice. Now I'm spending that time writing them a horrible review here. Nice work. Cons: Price is outrageous and customer service is awful. Reasons for choosing Userpilot N/A Read More John R. Verified reviewer Photography 2-10 employees Used weekly for less than 6 months Review source Reviewed October 2018 Pays for itself 5 My developers stopped wasting their time building a crappy, static onboarding experience and got back to building our product, while I got to experiment and play with building an awesome, optimized, always current onboarding experience. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: UserPilot lets you get started building onboarding tours the moment you buy, without contacting your developers. The chrome extension lets your content creators design onboarding right on top of your site or web app, and then your developers can integrate it within minutes when it's done. Gives you total control and freedom to update it whenever you want, way easier and better than you could hard-coding it. I use it on three projects. Cons: I do wish it had an offline mode and native app support. Read More Jeff B. Verified reviewer Consumer Goods 2-10 employees Used daily for less than 6 months Reviewed November 2018 Great Guiding Tool 4 Overall my experience has been good and the software is solid. I have no regrets. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Easy to set up and use which means you can easily create walk through guides for your users. It also allows for several options which is a plus. Cons: For me personally I wish the app area was a little friendly. The overall UI is ok but not great. Read More Logan H. Verified reviewer Music Self-Employed Used weekly for less than 6 months Reviewed November 2018 Beautiful, powerful, supportive. 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: \- Prebuilt playbooks and UI elements which helps make the process of creating user onboarding campaigns faster - Universal themes which helps with changing global branding on the fly - User personalization/data customization which makes user onboarding seamless to your app - Great and fast support team which is one of my definitive lines for having a great product experience! Cons: It's hard to come up with a con for userpilot and I wouldn't consider this a negative "con" but Userpilot is incredibly powerful so to the novice, it can be quite tedious even with the aid of their prebuilt playbooks and UI elements. Read More Hoang L. Verified reviewer Information Technology and Services 2-10 employees Used weekly for less than 6 months Review source Reviewed October 2018 Best for your Leads Easy to use and setup - User friendly 5 Userpilot helps your leads access and learn your product easily and faster. Userpilot is easy to learn, the price is reasonable. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Userpilot helps you leads when onboarding on your product, with the help of easy setup and user friendly user interface. I like the auto trigger features that guide your leads unlock the process of your product. It's easy to use no coding skills needed. Love the Push hints & tips features. User experience is great, design the group and tooltips is easy. You can create your own theme for your product. Great experience dashboard, simple yet user friendly. Cons: Got no problem with user interaction. Just great. Read More Ramon H. Verified reviewer Health, Wellness and Fitness 2-10 employees Used weekly for less than 6 months Reviewed November 2018 A tool which does one thing extraordinary: Guiding users 5 Onboarding clients on our client portal and on our membership sites effectively. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Userpilot fits in your brand design perfectly. You can adjust any aspect of the widgets: Fonts, Colors, Corners and shadows just by pointing and clicking. It offers different types of pop-ups to guide the users effectively over multiple pages. It is possible to enrich the segmentation data of Userpilot via script to show the users your guides just at the right time. Cons: It isn't possible to connect Userpilot with any CRM system through pointing and clicking. The pulling of the data has to be programmed via script. Read More Brad C. Verified reviewer Computer Software 11-50 employees Used weekly for less than 6 months Review source Reviewed September 2019 Deceptively Powerful, Easy to Use, Great Value for Money 5 I'm very pleased - we were looking for something that was ideal for a startup SaaS business that had the ability to help us do in-app product release announcements without needing to create our own, and had the ability to do product walk-thrus and training. Userpilot ticked all those boxes, provided great support when we needed it, and were priced well. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy enough that it is fast and pretty easy to get started, but powerful enough that once you pop the hood and start looking at what you can do you will be impressed. Cons: The initial organization of the categories was confusing and not well defined, but once we got past that it was all good. Read More Hauke H. Verified reviewer Computer Software 2-10 employees Used daily for less than 6 months Review source Reviewed May 2019 Reducing onboarding friction 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: It integrates well with our existing stack. We could put it "on top" and our content people could work independently from the devs. Cons: At high loads, there was a slight lag. But I suspect that will be fixed soon. Read More Showing 1 - 10 of 57 Reviews [See All Reviews](https://www.softwareadvice.com/customer-success/userpilot-profile/reviews/) ## Userpilot Popular Comparisons [Skalin vs Userpilot](https://www.softwareadvice.com/customer-success/skalin-profile/vs/userpilot/)[LiveAgent vs Userpilot](https://www.softwareadvice.com/crm/liveagent-profile/vs/userpilot/)[Custify vs Userpilot](https://www.softwareadvice.com/customer-success/custify-profile/vs/userpilot/)[monday CRM vs Userpilot](https://www.softwareadvice.com/marketing/monday-crm-profile/vs/userpilot/)[Product Fruits vs Userpilot](https://www.softwareadvice.com/saas-management/product-fruits-profile/vs/userpilot/)[HubSpot Service Hub vs Userpilot](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/vs/userpilot/) [Compare All Alternatives](https://www.softwareadvice.com/customer-success/userpilot-profile/alternatives/) ## Other Top Recommended Customer Success Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **10** times [TenForce](https://www.softwareadvice.com/cms/tenforce-profile/) **4.1** (7) Recently recommended **1** times [ChorusCX](https://www.softwareadvice.com/customer-experience/encore-workforce-optimization-profile/) **5.0** (1) Recently recommended **1** times [Pipedrive](https://www.softwareadvice.com/crm/pipedrive-profile/) **4.5** (3055) Recently recommended **0** times Stuck Between Options? 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