--- title: "Userpilot Software Reviews, Demo & Pricing - 2026" description: "Review of Userpilot Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/customer-success/userpilot-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Customer Success Software](https://www.softwareadvice.com/customer-success/) / Userpilot Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/customer-success/userpilot-profile/reviews/)[Alternatives](https://www.softwareadvice.com/customer-success/userpilot-profile/alternatives/) # Userpilot Review From $249-$4,000/month Free trial 3 plans Wondering if Userpilot is right for your organization? Our Customer Success Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview Userpilot 4.6 [(57)](https://www.softwareadvice.com/customer-success/userpilot-profile/reviews/) Pricing Starting at $249.00 flat rate per month ### About Userpilot Userpilot is a cloud-based software that helps businesses personalize the user interface (UI) and set up automated behavior-driven triggers to improve product adoption and customer onboarding processes. Managers can segment users based on specific attributes or in-app events and create multilingual walkthroughs, tips or hints to improve clients' overall experience. Enterprises can build experiences by adding custom triggers or conditions and preview them across staging/production environments. It allows administrators to perform A/B testing on in-app experiences, set up milestones for clients and track users' engagement rates via actionable analytics. Additionally, professionals can create net promoter score (NPS) surveys, customize them according to organizational requirements and generate scores to determine clients' satisfaction rates with the product. Userpilot facilitates integration with several third-party applications including Google Analytics, Amplitude, Intercom and Segment. Pricing is available on monthly or annual subscriptions and support is extended via documentation, phone and an inquiry form. Do you work for Userpilot? [Manage this product listing](https://www.g2.com/products/userpilot/claim_requests/new?auto=true) Wondering if Userpilot is right for your organization? Our Customer Success Software selection experts can help you in 15 minutes or less. ## Userpilot User Interface ## Popular Userpilot Alternatives Main Product Userpilot 4.6 [(57)](https://www.softwareadvice.com/customer-success/userpilot-profile/reviews/) Ratings Breakdown - 4.47Ease of use - 4.65Value for money - 4.74Customer support - 4.58Functionality Pricing Starting at $249.00 per month Get Price Alternative Product [Lucky Orange](https://www.softwareadvice.com/bi/lucky-orange-profile/) 4.7 [(267)](https://www.softwareadvice.com/bi/lucky-orange-profile/reviews/) Ratings Breakdown - 4.63Ease of use - 4.58Value for money - 4.70Customer support - 4.60Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Product Fruits](https://www.softwareadvice.com/saas-management/product-fruits-profile/) 4.7 [(89)](https://www.softwareadvice.com/saas-management/product-fruits-profile/reviews/) Ratings Breakdown - 4.60Ease of use - 4.68Value for money - 4.83Customer support - 4.62Functionality Pricing Starting at $111.00 per month Get Price Alternative Product [UXPressia](https://www.softwareadvice.com/customer-experience/uxpressia-profile/) 4.8 [(80)](https://www.softwareadvice.com/customer-experience/uxpressia-profile/reviews/) Ratings Breakdown - 4.74Ease of use - 4.56Value for money - 4.79Customer support - 4.55Functionality Pricing Starting at $36.00 per month Get Price Alternative Product [Pendo](https://www.softwareadvice.com/product/165586-Pendo-Platform/) 4.5 [(238)](https://www.softwareadvice.com/product/165586-Pendo-Platform/reviews/) Ratings Breakdown - 4.12Ease of use - 4.33Value for money - 4.54Customer support - 4.39Functionality Pricing Available upon request Get Price Alternative Product [Lou](https://www.softwareadvice.com/digital-adoption-platform/lou-profile/) 4.3 [(13)](https://www.softwareadvice.com/digital-adoption-platform/lou-profile/#reviews) Ratings Breakdown - 4.08Ease of use - 4.25Value for money - 4.22Customer support - 4.08Functionality Pricing Starting at $99.00 per month Get Price ## Userpilot Pricing and Plans Starting price: $249.00 per month Free Trial Free Version Starter $249.00 flat rate, per month Plan includes: - User Engagement - Interactive Walkthroughs - Spotlights - Banners - Onboarding Checklists - Event Tracking - Up to 10 Feature Tags - User Segmentation - NPS - Limited Product Analytics Read More Growth $749.00 flat rate, per month Plan includes: - Resource Center - Advanced Event-Based Content Triggering - Unlimited Product Analytics, Surveys, & Feature Tags - Content Localization - Content Throttling - Dedicated Customer Success Manager - Option for EU Hosting Enterprise $4,000.00 per month Plan includes: - Custom Roles & Permissions - Premium Integrations - SAML SSO & Activity Logs - Priority Support - Security Audit & Compliance (SOC 2 Type 2 and GDPR) - Custom Contract & SLA Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Userpilot Features - Popular features found in Customer Success Customer Engagement Onboarding Reporting/Analytics Usage Tracking/Analytics - More features of Userpilot A/B Testing Account Alerts Account Management Activity Dashboard Activity Tracking API Behavior Tracking Churn Management Communication Management Configurable Workflow Content Creation Content Library Contextual Guidance Customer Database Customer Management Customer Segmentation Customizable Branding Customizable Reports Customizable Templates Drag & Drop Engagement Tracking Event Triggered Actions For Websites Gamification In-App Training Interactive Content Issue Tracking Knowledge Base Management Monitoring Multi-Language NPS of Customers Performance Metrics Progress Tracking Real-Time Analytics Real-Time Data Real-Time Notifications Reporting & Statistics Search/Filter Self Service Tools Single Sign On Surveys & Feedback Third-Party Integrations Trend Analysis Usability Testing User Journeys User Management User Onboarding User Research Analysis Visual Analytics ## Userpilot User Reviews ## Userpilot customer ratings - Overall rating: 4.6/5 - Total reviews: 57 ### Rating distribution - 5 stars: 39 reviews (68%) - 4 stars: 14 reviews (25%) - 3 stars: 1 reviews (2%) - 2 stars: 3 reviews (5%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.5/5 - Value for money: 4.7/5 - Customer support: 4.7/5 - Functionality: 4.6/5 --- ### Quite good solution and most of all stable - Overall rating: 5/5 - Reviewer: John K. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been using userpilot even before the latest update which made it much more intuitive and user friendly. The main advantage is that when you create a navigation it will be working even when you update your app / UI. I had tested quite many other similar solutions and most of them even with a small UI change you had to update the tour. #### Cons When publishing a tour, minor issues might arise but the support is fixing them quite quickly. --- ### Easy to use tool for the onboarding process - Overall rating: 5/5 - Reviewer: Anna O. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customized templates offered by Userpilot help to achieve AHA moments faster. This tool is useful not only for new customers (when you need to explain how your tool works) but also for existing ones when you want to inform them about new features you've implemented. What's important for me - it's easy to install, no coder needed! #### Cons Initial costs may be some kind of a deal-breaker, but once you get to know this tool, you will love it --- ### Mediocre product, and awful customer service - Overall rating: 2/5 - Reviewer: Darin H. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used other for less than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered Mediocre software that didn't provide my business with any real value and it was a pain to cancel. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I wasn't getting any real value out of this product for a minimum of $199/month so I decided to cancel. It turns out you can't cancel in the app and have to reach out to customer service, who then is adamant that you fill out a survey to cancel your account. They literally refuse to cancel your account without filling out their survey. Incredibly shady business practice. Now I'm spending that time writing them a horrible review here. Nice work. #### Cons Price is outrageous and customer service is awful. #### Reasons for choosing Userpilot N/A --- ### Pays for itself - Overall rating: 5/5 - Reviewer: John R. - Verified reviewer: Yes - Industry: Photography - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My developers stopped wasting their time building a crappy, static onboarding experience and got back to building our product, while I got to experiment and play with building an awesome, optimized, always current onboarding experience. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros UserPilot lets you get started building onboarding tours the moment you buy, without contacting your developers. The chrome extension lets your content creators design onboarding right on top of your site or web app, and then your developers can integrate it within minutes when it's done. Gives you total control and freedom to update it whenever you want, way easier and better than you could hard-coding it. I use it on three projects. #### Cons I do wish it had an offline mode and native app support. --- ### Great Guiding Tool - Overall rating: 4/5 - Reviewer: Jeff B. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall my experience has been good and the software is solid. I have no regrets. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to set up and use which means you can easily create walk through guides for your users. It also allows for several options which is a plus. #### Cons For me personally I wish the app area was a little friendly. The overall UI is ok but not great. --- ### Beautiful, powerful, supportive. - Overall rating: 5/5 - Reviewer: Logan H. - Verified reviewer: Yes - Industry: Music - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: November 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Prebuilt playbooks and UI elements which helps make the process of creating user onboarding campaigns faster - Universal themes which helps with changing global branding on the fly - User personalization/data customization which makes user onboarding seamless to your app - Great and fast support team which is one of my definitive lines for having a great product experience! #### Cons It's hard to come up with a con for userpilot and I wouldn't consider this a negative "con" but Userpilot is incredibly powerful so to the novice, it can be quite tedious even with the aid of their prebuilt playbooks and UI elements. --- ### Best for your Leads Easy to use and setup - User friendly - Overall rating: 5/5 - Reviewer: Hoang L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Userpilot helps your leads access and learn your product easily and faster. Userpilot is easy to learn, the price is reasonable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Userpilot helps you leads when onboarding on your product, with the help of easy setup and user friendly user interface. I like the auto trigger features that guide your leads unlock the process of your product. It's easy to use no coding skills needed. Love the Push hints & tips features. User experience is great, design the group and tooltips is easy. You can create your own theme for your product. Great experience dashboard, simple yet user friendly. #### Cons Got no problem with user interaction. Just great. --- ### A tool which does one thing extraordinary: Guiding users - Overall rating: 5/5 - Reviewer: Ramon H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: November 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Onboarding clients on our client portal and on our membership sites effectively. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Userpilot fits in your brand design perfectly. You can adjust any aspect of the widgets: Fonts, Colors, Corners and shadows just by pointing and clicking. It offers different types of pop-ups to guide the users effectively over multiple pages. It is possible to enrich the segmentation data of Userpilot via script to show the users your guides just at the right time. #### Cons It isn't possible to connect Userpilot with any CRM system through pointing and clicking. The pulling of the data has to be programmed via script. --- ### Deceptively Powerful, Easy to Use, Great Value for Money - Overall rating: 5/5 - Reviewer: Brad C. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered I'm very pleased - we were looking for something that was ideal for a startup SaaS business that had the ability to help us do in-app product release announcements without needing to create our own, and had the ability to do product walk-thrus and training. Userpilot ticked all those boxes, provided great support when we needed it, and were priced well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy enough that it is fast and pretty easy to get started, but powerful enough that once you pop the hood and start looking at what you can do you will be impressed. #### Cons The initial organization of the categories was confusing and not well defined, but once we got past that it was all good. --- ### Reducing onboarding friction - Overall rating: 5/5 - Reviewer: Hauke H. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It integrates well with our existing stack. We could put it "on top" and our content people could work independently from the devs. #### Cons At high loads, there was a slight lag. But I suspect that will be fixed soon. --- Showing 1 - 10 of 57 Reviews [See All Reviews](https://www.softwareadvice.com/customer-success/userpilot-profile/reviews/) ## Userpilot Popular Comparisons [Fullstory vs Userpilot](https://www.softwareadvice.com/customer-experience/fullstory-profile/vs/userpilot/) [Compare All Alternatives](https://www.softwareadvice.com/customer-success/userpilot-profile/alternatives/) ## Other Top Recommended Customer Success Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4091) Recently recommended **6** times [Vivantio](https://www.softwareadvice.com/help-desk/vivantio-pro-profile/) **4.3** (178) Recently recommended **1** times [Pipedrive](https://www.softwareadvice.com/crm/pipedrive-profile/) **4.5** (3061) Recently recommended **0** times [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) **4.5** (2215) Recently recommended **0** times Stuck Between Options? 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