About Userpilot

Userpilot is a cloud-based software that helps businesses personalize the user interface (UI) and set up automated behavior-driven triggers to improve product adoption and customer onboarding processes. Managers can segment users based on specific attributes or in-app events and create multilingual walkthroughs, tips or hints to improve clients' overall experience.

Enterprises can build experiences by adding custom triggers or conditions and preview them across staging/production environments. It allows administrators to perform A/B testing on in-app experiences, set up milestones for clients and track users' engagement rates via actionable analytics. Additionally, professionals can create net promoter score (NPS) surveys, customize them accord...


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Supported Operating System(s):

Web browser (OS agnostic)

53 Reviews of Userpilot

Average User Ratings

Overall

4.66 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(39)

39

4 stars

(12)

12

3 stars

(0)

0

2 stars

(2)

2

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 53 results

November 2018

User Profile Picture

Rick from 24sessions

Verified Reviewer

Company Size: 11-50 employees

Industry: Internet

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Amazing product and company!

We started-off with Userpilot when they where still in BETA. They have come a loonngg way. At this exact moment Userpilot helps us with a massive roll-out, onboarding over 2000 users in 1 month. The software is great, the service even better. Whenever I wondered if something was possible, I got the answer YES. Which is usually not the case with a software that hasnt' been around long. If you're looking to create a wonderful experience for your clients, then Userpilot is your go-to tool!

Pros

Userpilot is great, the software helps our customers better understand our platform and the possibilities it brings. But the software is not even the best thing here, it's the incredible personal service. They are DEDICATED to make everything work, perfectly tailored to your needs.

Cons

At the moment it's not a click-and-go solution, which is fine since they're helping you personally to make everything work.

October 2020

User Profile Picture

Daniel from Mother Erth

Verified Reviewer

Company Size: 11-50 employees

Industry: Apparel & Fashion

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2020

Increases engagement

I am glad we chose user pilot over Pendo - doing so allowed us to get more flexibility with the user journey through their guides and then with the $$ we had left over (Userpilot is cheaper than Pendo) we were able to get mixpanel and world class analytics.

Pros

I liked that you have a "what you see is what you get" editor. It's pretty intuitive and easy to make a design that looks good. You can create custom flows based on segments of users so that different people have different experiences based on their previous actions or the metadata that you have attached to them as a user.

Cons

There were some glitches and times when it would freeze up and you have to redo your work. Userpilot is a relatively young company so I would imagine that these will continue to be ironed out.

Reasons for Choosing Userpilot

We could built a best in class stack using segment to send data to user pilot and mixpanel - for the same price as Pendo. Mixpanel gave us predictive analytics and a tool for analytics and user pilot's software seemed more flexible and intuitive. We also preferred the sales process with Userpilot. Pendo's sales process followed the "classic" SaaS sale where you have to talk to a rep who asks you questions and can't provide any answers before passing you to the Account Executive. The account executive then wants to find out more so they can build a sales case, then there's the sales presentation and they move on to "closing the deal". With userpilot we hopped right on with someone really knowledgable, they qualified us pretty quickly and then dove right in, showing us the software and answering all our technical questions.

November 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

November 2018

Would be an amazing tool if it wasn't so buggy.

UserPilot would have been perfect for my needs had it been more stable. Unfortunately, I just couldn't handle all the bugs.

Pros

At first, UserPilot seemed great. It was easy to use, the UI was fairly simple, I was creating guides in a few minutes. It covers all the basic needs for a simple app or webpage walkthrough and allows you to spin up great looking guides fast.

Cons

It was just loaded with bugs. The app kept breaking, deleting things I had done, encountering errors, freezing etc. It eventually became completely un-useable as I couldn't get a guide finished without running into some kind of an issue.

January 2020

Jeff from NPDESPro, LLC

Company Size: 1 employee

Industry: Environmental Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Excellent choice for on-boarding, help functions, and new feature releases

Overall, I am very satisfied with Userpilot. After searching through the available options I found that some were very expensive and others lacked major functionality. Userpilot had the functionality I need at a reasonable price.

Pros

It is excellent for rolling out and demonstrating new features. The settings for determining when a user sees the experiences and how often is very helpful. It is also very good for on-boarding new users and walking them through a checklist to show them how your software works. I have used other software in this space, and Userpilot is among the top for simple usability in this area.

Cons

The formatting of the experiences could be better. The system allows you to customize your experience with your branding, colors, etc. Although I'm glad it is there and I made it function, I found that to be somewhat difficult to use.

Reasons for Choosing Userpilot

Price and functionality in Userpilot gave me a lot better value than the other products.

Reasons for Switching to Userpilot

Walkme was very expensive and their support system made me think they didn't want my business. My app is very niche and has a small number of users - they didn't act like they even wanted me on their platform. Userpilot, on the other hand, offered me a great deal, their support has been excellent, and they seem thankful to have me as a client.

September 2019

Martijn from Computicate PSA

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2019

Invaluable for SaaS business

Userpilot increases the odds that trial users actually perform the steps needed for successful onboarding and conversion.

Pros

After testing multiple competing offerings we were very delighted with Userpilot. We were able to create our flows ourselves. Also Userpilot is the ONLY in-app guide products that features an onboarding checklist which is one of the most valuable parts of the service for us.

Cons

Not too much. In the beginning some advanced options need a bit of in-depth study but support was great. We have multiple hosting regions and needed to use variables for subdomains which works like a charm.

Reasons for Choosing Userpilot

Ease of use, better pricing, onboarding checklist feature.