We've noticed less helpdesk queries coming through from new users. The NPS scores and feedback system have also been really helpful for us to know where we can improve.

We really appreciate UserPilot's focus on design and ease of use. Integrating into our tool was really simple which is useful.

Ease of deployment + Great Support + Better conversions.

For example, a 9/10 B2B client to G2, whilst a 9/10 B2C client would be sent to the App Store to leave a review.

It can sometime get a little confusing, I think that there is a bit of a learning curve.

I have used other software in this space, and Userpilot is among the top for simple usability in this area.

Userpilot is great, the software helps our customers better understand our platform and the possibilities it brings.

Userpilot is a must-have for any SaaS business. It's easy to use and have a clean UI.

It lacks some project management tools and adding those options would make it one stop shop for many onboarding requirments.

Strong SaaS product fit. Excellent support and value for money.

User friendlyness and ease to use was good in the beginning, and it’s going from great to amazingly simple.

Userpilot helps you leads when onboarding on your product, with the help of easy setup and user friendly user interface.

Price is outrageous and customer service is awful.

At high loads, there was a slight lag. But I suspect that will be fixed soon.

Eversince I use UserPilot I’m feeling confident about the onboarding process of my site. The team has been very helpful, not just explaining what to do, but taking it two steps further.

User personalization/data customization which makes user onboarding seamless to your app. Great and fast support team which is one of my definitive lines for having a great product experience.

Love the power of this tool, and all the possibilities it gives us to refine and power up our onboarding process. User support is fantastic too.

Excellent choice for on-boarding, help functions, and new feature releases.

Excellent tool for showcasing product features and improving user adoption.

It’s super easy to do feature tagging and A/B testing.

Easy to setup and easy to use, provides context help to users when and where they need it.

User support is super fast and very friendly. Furthermore the software is very flexible and allowed us to adjust it to our CI for an even better user experience.

Userpilot has everything necessary for good user onboarding. Great feature at an affordable price for a startup.

Deceptively Powerful, Easy to Use, Great Value for Money.

The chrome extension lets your content creators design onboarding right on top of your site or web app, and then your developers can integrate it within minutes when it's done.

After testing multiple competing offerings we were very delighted with Userpilot.

Mediocre software that didn't provide my business with any real value and it was a pain to cancel.

I loved the dark mode, all the colors used and clean simple interface. I thought it was simple and easy to do all the things that I was trying.

Extremely intuitive and easy to use to the platform. The integration into Google Data Studio allows for seamless automation and ease of reporting to our clients.

I also thought some prior personas disappeared, because I couldn't see the slider to scroll down on the right.

User friendly and how you can use multiple templates for free.

Senior management of the client company were really excited with the final product--they loved the content, layout, visuals and graphics--a home run. I highly recommend this platform.

The quality of exports is phenomenal and easy to use, increasing the speed and value of the deliverables we provide to our clientele.

So if UXPressia wants to trick people, it is their problem.

And their support team is doing extremely well, quick to reply and helpful.

High regards for their customer-service. Extremely stable and beautiful product.

It took me a while to see that you could add custom sections to the persona. I think the location of the button was just a little confusing.

No possibility to give restricted access to users. A user can delete another user's job.

There are plenty of templates. But I would definitely recommend another software, which is more trustworthy to put money on it.

Amazing SAAS platform that enables Service Design Thinking at the next level.

Missing the Service Blueprint Map from the package.

Also, it's quite annoying that you cannot fully customise your persona. The grid is always either in thirds, in halves or full width.

Super easy to use and create valuable assets for marketing & growth teams.

The UXPRESSIA managed to combine 3 different tools into one well-integrated tool, resulting in a flawless customer experience.

I like that this is an online software that I can access from anywhere. I appreciate the simple aesthetic and that I can create nice-looking personas easily.

It's flexible and customizable enough to allow me to do what I want, moreso than other tools I tried.

Really great to get yourself started and have the personas live outsite powerpoint but in a shared tool.

Also, the customer service the offer is awesome, fast and reliable. Ultimately, they are open to suggestions in order to improve their products and they listen to their customers.

When I have taught this in the past, students spent too much time worrying about how to design their own Personas and CJMs, which wasted valuable class time.

UXPressia is one of the more intuitive journey mapping products on the market. I love products that are easy to master without much investment in reading manuals or attending the training.

UXpressia is great for making highly detailed customer journey maps with lots of information. It's flexible and customizable.

Limited customization when it comes to colour + font.

Great but pricing not applicable for Latam countries.

When I had questions, customer service was very responsive and followed up with me to make sure all was well. This was incredibly helpful and reassuring, especially under such a tight deadline.

I also liked how professional it layouts the maps already so I don't have to design them on top of creating the content for them.

Probably the best software for customer journey mapping.

It produces very nice looking customer journey maps, so it is very presentable and one can certainly be proud of the final product.

The system capabilities allow for a good amount of customisation while still offering a helpful framework to make it easy to stay focused and on track with our project.

Expressa is a joy to use and the team behind it are responsive, supportive and a credit to the founders.

US Dollar

Userpilot is a cloud-based software that helps businesses personalize the user interface (UI) and set up automated behavior-driven triggers to improve product adoption and customer onboarding processes. Managers can segment users based on specific attributes or in-app events and create multilingual walkthroughs, tips or hints to improve clients' overall experience.


Enterprises can build experiences by adding custom triggers or conditions and preview them across staging/production environments. It allows administrators to perform A/B testing on in-app experiences, set up milestones for clients and track users' engagement rates via actionable analytics. Additionally, professionals can create net promoter score (NPS) surveys, customize them according to organizational requirements and generate scores to determine clients' satisfaction rates with the product.


Userpilot facilitates integration with several third-party applications including Google Analytics, Amplitude, Intercom and Segment. Pricing is available on monthly or annual subscriptions and support is extended via documentation, phone and an inquiry form. 



LongDescription

AB Testing

User Research Analysis

Customer Segmentation

Usability Testing

Communication Management

Interactive Content

User Journeys

Account Alerts

Configurable Workflow

Real-Time Notifications

Event Triggered Actions

Activity Dashboard

Account Management

Customer Management

Customer Engagement

For Websites

Customizable Branding

Behavior Tracking

Reporting/Analytics

Usage Tracking/Analytics

Onboarding

Real Time Analytics

Engagement Tracking

Surveys & Feedback

User Management

Activity Tracking

Progress Tracking

User Onboarding

Single Sign On

Customer Database

NPS of Customers

Churn Management

Content Library

Self Service Tools

Real Time Data

Performance Metrics

Visual Analytics

Reporting & Statistics

Knowledge Base Management

Issue Tracking

Multi-Language

In-App Training

Monitoring

Drag & Drop

Gamification

Content Creation

Third-Party Integrations

Search/Filter

Contextual Guidance

Customizable Templates

Web browser (OS agnostic)

Pricing packages for every product team at every stage of their product growth journey!

Userpilot has 3 pricing editions. A free trial of Userpilot is also available. Book a demo for more details. 


Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

51-200

201-500

501-1000

1000+

Userpilot

In Person

Live Online

Webinars

Documentation

Videos

Uxpressia is a cloud-based customer experience management solution designed to help small to large businesses design customer journeys maps, personas and impact maps on a centralized platform. It allows users to gain insights into customer interactions across channels and collaborate with stakeholders in real-time.


Key features of Uxpressia include email sharing, customizable branding, multi-persona views, data export and role management. The personas online tool lets enterprises create custom persona types or use existing profiles to differentiate between users, buyers, and customers based on their market sizes. Additionally, users can export customer personas and impact maps offline by printing them into PNG or PDF formats.


Uxpressia's customer journey map online tool allows users to personalize customer journeys mapping by adding images, documents, videos, research data, customer quotes and more. It integrates with Google Analytics and Mixpanel. It is available for free and on monthly subscriptions.


Experience Management

Templates

Collaboration Tools

Data Import/Export

Customer Experience Management

Data Visualization

For Mobile

Customer Profiles

Commenting/Notes

Personalization

Customer Touchpoints

Brainstorming

Map Sharing

Dashboard

Customer Journey Mapping

Map Creation

Tagging

Action Management

Multi-Channel Data Collection

Feedback Management

FREE: $0 Forever free

STARTER: $16/month per user
Or $13.3/month per user billed annually

PRO: $36/month per user 
Or $30/month per user billed annually

ENTERPRISE: Contact UXPressia

Userpilot vs UXPressia

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