About Ecosystems

From pre-sale value assessments to post-sale value realization, Ecosystems is an enterprise cloud platform for quantifying customer value.

Ecosystems transforms your ability to win, retain, and grow customers with quantified value. Out-of-the-box, Ecosystems digitizes and scales the core needs of all stakeholders involved in managing customer value: Sales, Customer Success, Marketing, and Business Value Teams.

Digitize and scale your value selling with Ecosystems to:

- Achieve Higher Confidence in Purchase Decisions - Gain Executive Support - Capture Benchmarking & Insights for Sellers - Enable Customer Champions to Co-sell - Monitor Value Realization - Align Teams - Speed Up Onboarding - Facilitate Transformation …and more!


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Supported Operating System(s):

44 Reviews of Ecosystems

Average User Ratings

Overall

4.68 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(30)

30

4 stars

(14)

14

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 44 results

January 2019

User Profile Picture

Patrick from HP

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Legal Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

January 2019

VMO review

Pros

The VMO tool provides an overall picture of how MPS is working for my customer. It is a time saver for the ADM having Ecosystems take the data and format it in to the VMO tool for not only the customer but for HP to see where to guide the customer in to making decisions.

Cons

The VMO tool need a help Icon that explains the how to use each slide and what the slide is trying to say. Examples of the value of the VMP tool. This tool is great, however unless you know where to look for the results it can be overwhelming.

Response from Ecosystems

Replied February 2019

Hi Patrick, Thank you so much for taking the time to leave us a review! We are happy to hear that our VMO platform saves you and your customer time in formatting the data to help make more informed decisions. Thank you for your helpful suggestion on adding a help icon as we are always looking for ways to make a more seamless experience. Please feel free to reach out to us at vmo@ecosystems.us and we'd be happy to take you on a guided tour with examples of the value of the VMO. Thanks again!

July 2019

Joni from HP Managed Print Services

Company Size: 10,000+ employees

Industry: Printing

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2019

VMO Review for Managed Print Services Strategic Business Reviews

The VMO offers an innovative way to present strategic views of a customer's business, while at the same time sections to show the 'state of the business' data important to my customers. I appreciate the Value Consultants with whom I work to craft the Business Reviews for my customers.

Pros

The platform is an innovative way to present business relevant data regarding customer priorities in their print environment. The VMO continues to innovate so that the platform provides insights into the customer business components of their print environment.

Cons

The platform is restrictive in some ways regarding presentation of data sets and trends in the Insights and Innovations section. Some information is presented in Excel spreadsheet format, which is inconsistent and varies from the more innovative and standardized views data is presented throughout the platform.

Response from Ecosystems

Replied July 2019

Hi Joni, Thank you so much for taking the time to leave us a review! We are happy to hear that you find our platform to be an innovative way to present relevant data and strategic views of your customer's business. We are always looking for ways to make your experience as seamless as possible. Please feel free to reach out to your value consultant or our team at VMO@Ecosystems.us to let us know how we can make your presentation of data sets and trends less restrictive. Thanks again!

May 2019

Wanda from HP Inc.

Company Size: 10,000+ employees

Industry: Computer Hardware

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

May 2019

VMO Review

I've used VMO several times to close opportunities. When a customer sees how VMO can help them understand their current environment and help them determine future business decisions based on use today is invaluable.

Pros

VMO helps the customer really understand how devices are being used in their environment taking all the guess work out of the analysis. It's ability to help build a business case based on actual data collected is great!

Cons

I do not have any Cons at this time, the software and support are excellent.

Response from Ecosystems

Replied May 2019

Hi Wanda, Thank you so much for taking the time to leave us a review! We are happy to hear that our platform has helped you create strong, data-driven business cases for your customer to have a better analysis. We are always looking for ways to improve and we are curious about why you rated our ease of use, overall quality, and likelihood to recommend lower. Please feel free to let us know what we can do better for you to have a better experience. You can email us at VMO@Ecosystems.us. Thanks again!

January 2019

Ross from HP

Company Size: 10,000+ employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

January 2019

Feedback on the VMO experience and HP Managed Print

Excellent. The VMO is always open to new ideas, really helps to support a large complex always changing account.

Pros

Flexibility and Scale-ability This software is used primarily as a quarterly status tool, and over the past 4 years has been able to easily accommodate growth and changes in the client account. Additionally the tool has been able to adapt to new custom use requirements, supporting client executive audiences. The client has been able to adopt the tool into their offices for adhoc reporting.

Cons

The software default is fully loaded detailed drill downs. This is great, but can be a hindrance to keeping the subject at a summary level. Maybe consider different detail options, rather than customizing the default. Options would target the audience needs for summary <-> detail.

Response from Ecosystems

Replied February 2019

Hi Ross, Thank you so much for taking the time to leave us a review! We are happy to hear that you have been able to experience the flexibility and scale-ability of our VMO platform. Your value consultant, Andrew Menges, will be reaching out to you to show you how to view the summary detail. Please feel free to reach out to us with any other feedback or questions at vmo@ecosystems.us. Thanks again!

February 2019

Tim from HP Managed Print

Company Size: 5,001-10,000 employees

Industry: Printing

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

February 2019

Supports MPS accounts

I have been able to have future growth opportunities with my customer due to the information that is placed on the road map. We have aligned ourselves and set goals, action items to keep on progress with the road map

Pros

The best feature about the VMO is can be totally designed and reflective to my customer. I appreciate that this is not an out of the box tool but a tool that can be designed to meet the story that you want to communicate with the customer. The data that the tool is about to display is excellent and assists in helping the customer understand their purchased managed print environment.

Cons

It can be difficult to edit information in the VMO and is best to ask assistance from the VMO team members.

Response from Ecosystems

Replied February 2019

Hi Tim, Thank you so much for taking the time to leave us a review! We are happy to hear that you are able to use our platform to tailor your story to your customer and have been able to have future growth opportunities because of the VMO. Please let us know how we can make it easier for you to edit information and if you have any additional feedback or questions. We are always looking for ways to improve and make your experience as seamless as possible. Feel free to reach out to us at vmo@ecosystems.us. Thanks again!