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Bookafy vs SimplyBook.me
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.5 / 5
4.3 / 5
Value for Money
4.6 / 5
4.5 / 5
Customer Support
4.6 / 5
4.5 / 5
Functionality
4.4 / 5
4.4 / 5
Last Review Written
May 12, 2024
November 13, 2024
Pros/Cons
Pros
- SMS reminders to customers is amazing. I love that the customers get an email confirmation with the appointment attachment that saves to their personal calendar.
- I have been with Bookafy for going on one year and I am very happy. Bookafy is affordable, easy to use, and constantly improving their software.
- We have used Bookafy for about 1 year and have nothing but good things to say for the company and its app. We have had a great experience, our customers love it, our clients love it.
Cons
- For a small business owner who is the only person at the business, this led to embarrassing interactions when someone walked in and I had no idea why they were there.
- Needed to manually block out times the customer service is really bad.
- I could seriously be their before and after marketing story. My life was a wreck trying to keep up with returning phone calls/emails, appointment scheduling, confirmations, staff scheduling etc.
Pros
- I like the fact that it easy to connect to Facebook and Instagram. But the customization was wonderful as well to use.
- I love how user friendly it is and how I can use it on the go anywhere I am. Clients find it simple to use and appreciate all the features which help to reduce admin for us both.
- Its userface for students both on PC and mobile. I should also say that the price is excellent for small-medium businesses like mine and the customer support is fantastic.
Cons
- Suddenly the customer service does not answer me. I can not make up my mind if I have to worry that I gonna miss customers because I can not get into my account again.
- Their customer service was awful. I canceled with them because I found a better system and they refused a refund.
- It seems to be something that they do not actively work on, which seems crazy to me.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
FrontRunners
2022
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
