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Bookafy vs vcita
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.5 / 5
4.4 / 5
Value for Money
4.6 / 5
4.2 / 5
Customer Support
4.6 / 5
4.2 / 5
Functionality
4.4 / 5
4.2 / 5
Last Review Written
May 12, 2024
September 25, 2024
Pros/Cons
Pros
- SMS reminders to customers is amazing. I love that the customers get an email confirmation with the appointment attachment that saves to their personal calendar.
- I have been with Bookafy for going on one year and I am very happy. Bookafy is affordable, easy to use, and constantly improving their software.
- We have used Bookafy for about 1 year and have nothing but good things to say for the company and its app. We have had a great experience, our customers love it, our clients love it.
Cons
- For a small business owner who is the only person at the business, this led to embarrassing interactions when someone walked in and I had no idea why they were there.
- Needed to manually block out times the customer service is really bad.
- I could seriously be their before and after marketing story. My life was a wreck trying to keep up with returning phone calls/emails, appointment scheduling, confirmations, staff scheduling etc.
Pros
- This by far is the best user-friendly platform I have seen and implemented. I have used several types of CRMs over the years, but this works by far the best for me and what I am doing.
- I love that new features are being added all the time. I love that I can integrate it with my website.
- I like the fact that my customers and I receive confirmation of our appointments. I also am pleased that it is easy to use.
Cons
- Our clients struggled with the appointment process and became frustrated with the system. We had to go another direction and were out $615 for only three months of service.
- Had I not been charged for a full year which is non refundable, I would have cancelled already.
- Its also very American! which I find sometimes very difficult to deal with, acronyms and wording is sometimes confusing.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
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Advisor Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
