# Zight Software Reviews, Demo & Pricing - 2026 > Review of Zight Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/customer-support/cloudapp-profile --- [Home](https://www.softwareadvice.com/) / [Customer Support Software](https://www.softwareadvice.com/customer-support/) / Zight Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/customer-support/cloudapp-profile/reviews/)[Alternatives](https://www.softwareadvice.com/customer-support/cloudapp-profile/alternatives/) # Zight 2026: Benefits, Features & Pricing Wondering if Zight is right for your organization? Our Customer Support Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Zight 4.6 [(185)](https://www.softwareadvice.com/customer-support/cloudapp-profile/reviews/) Pricing Starting at $8.00 per month ### About Zight Zight (formerly CloudApp) helps bring a happier & more productive workplace with better communication by helping businesses save time and reduce misunderstandings and eliminating unnecessary and draining meetings. Use Zight to create, annotate and share screenshots, videos, screen recordings, GIFs, and more. Wondering if Zight is right for your organization? Our Customer Support Software selection experts can help you in 15 minutes or less. ## Zight User Interface ## Popular Zight Alternatives Main Product Zight 4.6 [(185)](https://www.softwareadvice.com/customer-support/cloudapp-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.51Value for money - 4.41Customer support - 4.50Functionality Pricing Starting at $8.00 per month Get Price Alternative Product [Microsoft Teams](https://www.softwareadvice.com/voip/microsoft-teams-profile/) 4.5 [(11056)](https://www.softwareadvice.com/voip/microsoft-teams-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.44Value for money - 4.24Customer support - 4.39Functionality Pricing Starting at $4.00 per month Get Price Alternative Product [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) 4.7 [(24125)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.55Value for money - 4.43Customer support - 4.56Functionality Pricing Starting at $8.75 per month Get Price Alternative Product [OBS Studio](https://www.softwareadvice.com/video-editing/obs-studio-profile/) 4.7 [(1074)](https://www.softwareadvice.com/video-editing/obs-studio-profile/reviews/) Ratings Breakdown - 4.13Ease of use - 4.82Value for money - 4.15Customer support - 4.59Functionality Pricing Available upon request Get Price Alternative Product [Zoom Workplace](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/) 4.6 [(14611)](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/reviews/) Ratings Breakdown - 4.59Ease of use - 4.52Value for money - 4.36Customer support - 4.55Functionality Pricing Starting at $14.99 per month Get Price Alternative Product [Camtasia](https://www.softwareadvice.com/video-making/camtasia-profile/) 4.5 [(452)](https://www.softwareadvice.com/video-making/camtasia-profile/reviews/) Ratings Breakdown - 4.45Ease of use - 4.19Value for money - 4.17Customer support - 4.32Functionality Pricing Starting at $179.88 per year Get Price ## Zight Pricing and Plans Starting price: $8.00 per month Free Trial Free Version Basic $8.00 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Zight Features - Popular features found in Customer Support CRM Email Management Knowledge Base Management Live Chat Service Level Agreement (SLA) Management - More features of Zight Alerts/Notifications Annotations Audio Capture Brainstorming Collaboration Tools Commenting/Notes Compliance Management Content Creation Content Library Content Management Customer Communication Customizable Branding Customizable Templates Document Management Drag & Drop Engagement Tracking File Management File Sharing Mobile Access Privacy Options Productivity Tools Project Management Queue Management Real-Time Chat Real Time Editing Remote Access/Control Reporting/Analytics Screen Capture Screen Recording Search/Filter Self Service Portal Single Sign On Support Ticket Management Templates Third-Party Integrations User Management Video Editing Video Management Video Support ## Zight Integrations Microsoft Teams Integration rated undefined from -1 review Jira Integration rated undefined from -1 review Slack Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review Lucidchart Integration rated undefined from -1 review Confluence Integration rated undefined from -1 review ## Zight User Reviews Overall Rating 4.6 Ratings Breakdown 5 73% 4 19% 3 5% 2 2% 1 2% Secondary Ratings Ease of Use 4.6 Value for money 4.5 Customer support 4.4 Functionality 4.5 Akshika V. Verified reviewer Computer Software 201-500 employees Used daily for less than 2 years Review source Reviewed January 2023 Excellent integrations, simple to use, and much more than a screencasting tool 4 Ratings Breakdown 4 Ease of use 3 Value for money 3 Customer support 4 Functionality Pros: As the Head of Support, I use CloudApp on a regular basis. Sharing images, video demonstrations, and GIFs are simple and quick, and our clients like being able to see a video by clicking a single link without having to form an account. The ability to annotate also streamlines the process, and sharing is as simple as sending them a link, to which they may respond directly on the picture and video page. It's a comprehensive screen-capture video solution. It may be found in the Chrome taskbar. Intuitive and simple to use. Cons: There are occasional problems, as with most things, but the one that irritates me the most is that trying to screenshot a whole web page frequently fails. Despite the fact that you have the choice to complete the entire page, it will just do the visible section. The security to log in might be frustrating at times. I understand wanting to secure an account, but for me, it's simply screenshots and doesn't require that kind of security; nonetheless, I can see why they have it. Vendor Response Hi Akshika, Thank you so much for writing a review; we value the time you took and appreciate your feedback! We love hearing that CloudApp has been a simple and quick solution for you in your role as Head of Support and how you use it for sharing video demos and screen captures + annotations with your clients! Please do feel free to reach out to us at support@getcloudapp.com if you are still having issues with failing screenshots capturing a whole web page as we want to ensure you have the best experience with our product. Thanks again! Replied March 2023 Read More BV Brian V. Verified reviewer E-Learning Self-Employed Used weekly for less than 12 months Review source Reviewed August 2025 Great product easy to use 5 That has been very professional. I think they could be fast with customer service however but the product is exceptional. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: I think Site is user-friendly and very professional. I believe that I can help my customers learn how to use my websites and other software products I use online. I find it very easy to send a link to my clients and they watched the video several times without having to download it or go to YouTube Cons: I don’t know I find the information very helpful and I believe that maybe they can make things better by helping me to understand how to use the script that they create with the video Read More Alex R. Verified reviewer Computer Software 11-50 employees Used daily for less than 2 years Review source Reviewed February 2024 Love It, but It's Buggy 2 Very good. Apart from the wasted time when it crashes or doesn't upload the training. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 2 Functionality Pros: It's easy to use and I like the speed at which I can access it. Cons: The fact that for the last year it keeps crashing and not recording. Or worse still, when you've done a 10 minute training video it gets stuck on upload and then you have to redo the video. In fact I've had this happen 3X today alone, which is why I'm now writing a review out of frustration. Read More Kartik A. Verified reviewer Marketing and Advertising 11-50 employees Used daily for more than 2 years Review source Reviewed September 2022 Alternative to loom 4 Ratings Breakdown 5 Ease of use 3 Value for money 3 Customer support 5 Functionality Pros: I like a bunch of features with CloudApp: 1. Screen recording 2. Annotation 3. The files are stored in the cloud, so I never have to worry about files not being there or getting lost 4. Their online storage also allows to create folders which helps to manage files on the cloud 5. Many times we used to use wetransfer for file transfer, now we use cloudapp Cons: Sometimes it has hiccups when the windows is rebooted/turned on Read More Adam G. Verified reviewer Marketing and Advertising 2-10 employees Used daily for less than 6 months Review source Reviewed October 2021 Love it - it improved a lot, can't imaging working without it now! 5 I use CloudApp on daily basis and it is very convenient and right now, during the Covid pandemic, it's probably the best way to provide updates to my co-workers. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It is a convenient way to quickly record yourself, your screen, or both. The fact that the recorded videos are automatically uploaded and the only thing I have to do is send the link to my co-workers is very helpful. CloudApp has become my number one way to communicate with my team. Cons: The dedicated app seems to have a problem with my operating system, I needed to adjust a few things in order for it to work. In my experience, the browser version works better, however, I still encounter some problems, for instance, sometimes the app does not record my microphone sound, it happens very rarely but it can get quite annoying at times. Reasons for choosing Zight Better recording options, I prefer their recording interface Read More Piotr C. Verified reviewer Marketing and Advertising 2-10 employees Used daily for more than 2 years Review source Reviewed September 2022 Fast working app for screen and video sharring 5 Sharing screen with comments, and making video with software/website problems couldn't be more simple. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Shortcuts for everything. Really fast option for a screen share with comments for other persons. Shourctus for everything. I can't imagine daily work without cloud app Cons: I don't have. in these 5 years of cooperation, I needed support only once Reasons for switching to Zight I don't remember why I switched - i wanted test new tool, and now it's 5 years later Read More Dmitry S. Verified reviewer Computer Software 11-50 employees Used daily for more than 2 years Review source Reviewed April 2021 Worst Customer Service I have ever experienced 1 We have been cloudapp customers for more than two years with 16 purchased seats. Lately we downsized because of corona and I was planning to reduce those seats to 5. Unfortunately I missed renewal window by one day, i.e. it has been renewed yesterday and I removed unused seats today. Then I contacted their customer support asking for refund. They said they don't give refunds for whatever reason. Yes, I understand it's in their terms and conditions, but it does not matter, it is still the worst customer service I have ever seen. Mistakes happen. I made a honest mistake, I was late with cancellation for just one day and they essentially stole my $1000+. I don't really know how else to call it other than stealing. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: I somewhat liked the software itself, even though it's pricey and there are plenty of alternatives. Cons: They don't have any customer service, what they have are account managers who always try to upsell you. Read More Lauren P. Verified reviewer Used daily for less than 12 months Review source Reviewed December 2017 Cloudapp is amazing for communication between engineers, designers, and pms. 5 Better teamwork/communication overall, especially for front-end development work. Also more flexibility for remote work (working from home for sickness/weather/holiday season). Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I love how fast everything gets generated and how easy it is to use. I work on the frontend team at my company, and I'm always sending videos and gifs to our designer for product review, as well as to our PM when filing issues. It's incredibly helpful to be able to take a quick video to show navigation flow, testing results, and edge cases, and it's way easier to have a visual than it is to explain things in technical terms. It's also wicked useful for remote work-- holiday season has made things kind of funky with everyone working from home, but I don't feel like I've lost on communication this time of year thanks to Cloudapp. Cons: There are times I wish I could annotate or crop videos. I will say though, Cloudapp has been great about steadily adding features, so I'm not too worried/it's not even a pressing issue haha. Read More Jesus P. Verified reviewer Used daily for less than 2 years Review source Reviewed April 2018 This powerful screen capture and recording program has a new home on my desktop. 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I'm a former Snagit user that recently picked up CloudApp on an Appsumo deal. I'm glad I did, because this software has essentially replaced Snagit and helped me communicate ideas quickly with everyone including clients, customers, family and friends. The software sits in your system tray and allows 1 click recording or capturing of GIFs, video or screen. And once the capture is taken, it automatically uploads it and copies the link to your clipboard. Other helpful features include... Analytics Link shortening Annotations Search feature (priceless) Comments (can be disabled) Sync If you need a quick way to record screens and share them, this is it. Cons: I don't have any cons to list on this one. Everything from the UI to the features are well designed and operate properly. Read More Shane S. Verified reviewer Real Estate Self-Employed Used daily for more than 2 years Review source Reviewed November 2018 Amazing App, I Wish There Was More 3rd Party Support 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 3 Functionality Pros: In the cloud storage game, it's hard to battle against giants like Google Drive, Dropbox, Amazon, and Box. But CloudApp is a spectacular cloud storage option that allows customization of the URL for links, privacy settings with either passwords or expiration dates, easy upload and share, almost everything you could want. Cons: Being that it is much smaller, it often goes overlooked by other services. I would love to see more places have CloudApp integration like they do Dropbox. While CloudApp is my preference, I end up still needing Dropbox or Drive because of the integrations and accessibility offered by those services. Read More Showing 1 - 10 of 185 Reviews [See All Reviews](https://www.softwareadvice.com/customer-support/cloudapp-profile/reviews/) ## Zight Popular Comparisons [Microsoft Teams vs Zight](https://www.softwareadvice.com/customer-support/cloudapp-profile/vs/microsoft-teams/)[Slack vs Zight](https://www.softwareadvice.com/customer-support/cloudapp-profile/vs/slack/)[OBS Studio vs Zight](https://www.softwareadvice.com/customer-support/cloudapp-profile/vs/obs-studio/)[Loom vs Zight](https://www.softwareadvice.com/customer-support/cloudapp-profile/vs/loom/) [Compare All Alternatives](https://www.softwareadvice.com/customer-support/cloudapp-profile/alternatives/) ## Other Top Recommended Customer Support Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **10** times [HelpCrunch](https://www.softwareadvice.com/crm/helpcrunch-profile/) **4.8** (195) Recently recommended **7** times [ChorusCX](https://www.softwareadvice.com/customer-experience/encore-workforce-optimization-profile/) **5.0** (1) Recently recommended **1** times [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) **4.5** (3444) Recently recommended **0** times Stuck Between Options? 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