# Fernand Software Reviews, Demo & Pricing - 2026 > Review of Fernand Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/customer-support/fernand-profile --- [Home](https://www.softwareadvice.com/) / [Customer Support Software](https://www.softwareadvice.com/customer-support/) / Fernand Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Fernand 2026: Benefits, Features & Pricing Wondering if Fernand is right for your organization? Our Customer Support Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Fernand 5.0 [(3)](https://www.softwareadvice.com/customer-support/fernand-profile/#reviews) Pricing Starting at $29.00 per month ### About Fernand Fernand is explicitly designed for customer service and enables businesses to easily create customized workflows to direct, answer, and manage customer communication. Incredibly fast, snappy, and focused on SaaS business founders. Wondering if Fernand is right for your organization? Our Customer Support Software selection experts can help you in 15 minutes or less. ## Fernand User Interface ## Popular Fernand Alternatives Main Product Fernand 5.0 [(3)](https://www.softwareadvice.com/customer-support/fernand-profile/#reviews) Ratings Breakdown - 5.0Ease of use - 5.0Value for money - 5.0Customer support - 3.67Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [Intercom](https://www.softwareadvice.com/crm/intercom-profile/) 4.5 [(1133)](https://www.softwareadvice.com/crm/intercom-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 3.99Value for money - 4.27Customer support - 4.38Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Wati](https://www.softwareadvice.com/mobile-marketing/wati-profile/) 4.6 [(203)](https://www.softwareadvice.com/mobile-marketing/wati-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.32Value for money - 4.24Customer support - 4.47Functionality Pricing Starting at $59.00 per month Get Price ## Fernand Pricing and Plans Starting price: $29.00 per month Free Trial Free Version Transparent, simple pricing $29.00 per user, per month Plan includes: - Unlimited conversations - Unlimited replies Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Fernand Features - Popular features found in Customer Support CRM Email Management Knowledge Base Management Live Chat Service Level Agreement (SLA) Management - More features of Fernand Customer Communication Help Desk Management Real-Time Data SSL Security Support Ticket Management Widgets ## Fernand Integrations Stripe Integration rated undefined from -1 review ## Fernand User Reviews Overall Rating 5.0 Ratings Breakdown 5 100% 4 0% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 5.0 Value for money 5.0 Customer support 5.0 Functionality 3.7 Have you used Fernand and would like to share your experience with others? SF Stefanos F. Verified reviewer Maritime 11-50 employees Used daily for less than 12 months Review source Reviewed September 2024 A customer support platform for 2024 5 Our experience has been great so far both pre and post sales. The product is covering our main needs and it is also constantly evolving to the right direction. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 3 Functionality Pros: It's very fast to set up and the UI is very easy to use and satisfying. The team is very responsive and helpful throughout the set up but also post sales process. Cons: Nothing that I dislike, as expected a lot of features are still under development and the number of native integrations at the moment is limited. Reasons for choosing Fernand All the above lost at least a point in either pricing, modular service, sales approach. Reasons for switching to Fernand Pricing of intercom was not transparent and increasing our subscription cost day by day. Fernand covered all our needs in a single subscription and keeps adding feature without added cost. Read More BH Benjamin H. Verified reviewer Consumer Goods 2-10 employees Used daily for less than 12 months Review source Reviewed September 2024 A truly calm support experience 5 I used to be incredibly overwhelmed by customer support so Fernand's promise of making support calmer felt very enticing. After using it for a few months (or maybe a year? Time flies), I feel like it has truly delivered on that promise. I no longer dread answering customers and truly appreciate smart replies, snippets and other tools that allow me to quickly reply to common requests while offering individual and genuinely helpful support to customers questions that can't be answered with a boilerplate. It not only made me less stressed but even led to multiple customers praising the support my company offers. A journalist even loved it so much she interviewed me! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Fernand is wonderfully simple and everything just works. It truly makes customer a much calmer experience. Cons: I wish there was a mobile app. I added it to my iPhone home screen which works well but a mobile app would feel more integrated. Read More EF Emma F. Verified reviewer Computer Software 2-10 employees Used daily for less than 12 months Review source Reviewed September 2024 Easy to use support system for modern internet businesses 5 I've used Fernand for just about a year and it has become one of the systems I don't hate using each day. If you're looking for a calm support experience then this is the right choice. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Fernand is a simple, easy to use (but also powerful) support system. I appreciate the time that they have put into designing an experience that is calming instead of overwhelming. So many other systems bombard you information and noise that the whole experience of using it is chaotic and difficult to use. It is easy to navigate and figure out where everything is that you need but also very powerful if you are interested in building more advanced workflows. Cons: As a newer support system (started 2022) they don't have as many features as some of the other systems. However, they are great about listening to user feedback so I expect they'll catch up soon with the most requested features. They just released split inboxes which is a great improvement and I hear they're working on an analytics view. Reasons for choosing Fernand Ease of setup, calmer support experience Read More Showing 1 - 3 of 3 Reviews ## Other Top Recommended Customer Support Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **9** times [HelpCrunch](https://www.softwareadvice.com/crm/helpcrunch-profile/) **4.8** (195) Recently recommended **7** times [ChorusCX](https://www.softwareadvice.com/customer-experience/encore-workforce-optimization-profile/) **5.0** (1) Recently recommended **1** times [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) **4.5** (3442) Recently recommended **0** times Stuck Between Options? Our experts can help you compare Fernand with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice