# Sprinklr Software Reviews, Demo & Pricing - 2026 > Review of Sprinklr Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/customer-support/sprinklr-profile --- [Home](https://www.softwareadvice.com/) / [Social Media Analytics Tools Software](https://www.softwareadvice.com/marketing/social-media-analytics-tools-comparison/) / Sprinklr Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/customer-support/sprinklr-profile/reviews/)[Alternatives](https://www.softwareadvice.com/customer-support/sprinklr-profile/alternatives/) # Sprinklr 2026: Benefits, Features & Pricing Wondering if Sprinklr is right for your organization? Our Social Media Analytics Tools Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Sprinklr 4.3 [(91)](https://www.softwareadvice.com/customer-support/sprinklr-profile/reviews/) Pricing Starting at $249.00 per month ### About Sprinklr Sprinklr is a cloud-based customer experience management solution designed for businesses of all sizes. It offers social experience core, content marketing, social media management, paid advertising, website management (first-party experience), and social listening functionalities within a suite. The social CRM and social governance modules enable users to manage social profiles using a single platform. The platform also allows customers to post reviews on a website, post messages on their Facebook profiles, or tweet directly about the brand. Sprinklr's social media management platform allows users to implement a social media strategy across multiple business functions, such as sales, marketing, customer service, PR, events, and crisis management. Other features include social automation and social campaign management, which includes collaborating on design, launching, and reporting across departments and enforcing campaign consistency across the organization. Sprinklr offers online and knowledgebase support. Wondering if Sprinklr is right for your organization? Our Social Media Analytics Tools Software selection experts can help you in 15 minutes or less. ## Sprinklr User Interface ## Popular Sprinklr Alternatives Main Product Sprinklr 4.3 [(91)](https://www.softwareadvice.com/customer-support/sprinklr-profile/reviews/) Ratings Breakdown - 3.85Ease of use - 3.87Value for money - 4.06Customer support - 4.33Functionality Pricing Starting at $249.00 per month Get Price Alternative Product [Instagram](https://www.softwareadvice.com/marketing/instagram-profile/) 4.7 [(5176)](https://www.softwareadvice.com/marketing/instagram-profile/reviews/) Ratings Breakdown - 4.69Ease of use - 4.60Value for money - 4.07Customer support - 4.57Functionality Pricing Available upon request Get Price Alternative Product [Snapchat for Business](https://www.softwareadvice.com/marketing/snapchat-profile/) 4.6 [(1135)](https://www.softwareadvice.com/marketing/snapchat-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.54Value for money - 4.30Customer support - 4.49Functionality Pricing Available upon request Get Price Alternative Product [Zoho Social](https://www.softwareadvice.com/marketing/zoho-social-profile/) 4.7 [(3427)](https://www.softwareadvice.com/marketing/zoho-social-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.54Value for money - 4.51Customer support - 4.52Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [HubSpot Marketing Hub](https://www.softwareadvice.com/product/119437-HubSpot-Marketing/) 4.5 [(6234)](https://www.softwareadvice.com/product/119437-HubSpot-Marketing/reviews/) Ratings Breakdown - 4.33Ease of use - 4.18Value for money - 4.38Customer support - 4.41Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Hootsuite](https://www.softwareadvice.com/collaboration/hootsuite-profile/) 4.4 [(3797)](https://www.softwareadvice.com/collaboration/hootsuite-profile/reviews/) Ratings Breakdown - 4.31Ease of use - 4.14Value for money - 4.18Customer support - 4.27Functionality Pricing Starting at $99.00 per month Get Price ## Sprinklr Pricing and Plans Starting price: $249.00 per month Free Trial Free Version Sprinklr Service - Self-Serve (Self-Serve Customer Service Solution) $249.00 per user, per month Plan includes: - Customer Care - AI Chatbot - Omnichannel Inbox - Knowledge Base - Skill-Based Routing - CSAT Surveys - Canned Responses - APIs Sprinklr Service - Enterprise (Custom CCaaS Solution) Pricing available upon request Plan includes: - Livechat - Unified Agent Workspace - Omni-Channel Case Routing - Quality Management - Reporting and Analytics - Workforce Management - Communities - Conversational AI Sprinklr Social - Self-Serve (Social Media Management Solution) $249.00 per user, per month Plan includes: - Built-In AI Content Creation - Approval Workflows - Digital Asset Management - Deep Insights - Quick Actions - AI-Powered Customer Engagement - Benchmark Analytics Sprinklr Social - Self-Serve (SMM and Customer Service Solution) $359.00 per user, per month Plan includes: - SLA - Business Hours - Apps & Integrations - Persona-specific dashboards Sprinklr Social - Enterprise (Custom Social Media Management Solution) Pricing available upon request Plan includes: - Editorial Calendar - User-Generated Content - Approval Workflows - Brand Monitoring - Custom Metrics Sprinklr Insights - Enterprise (Custom Consumer Intelligence Solution) Pricing available upon request Plan includes: - Competitive Benchmarking - Social Media Monitoring - Granular Analytics - Access to premium product implementation and onboarding - Access to premium training resources - Dedicated Customer Success Manager - Social publishing and engagement with Sprinklr Social - Advanced campaign planning and content marketing with Sprinklr Marketing Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Sprinklr Features - Popular features found in Social Media Analytics Tools Campaign Analytics Competitor Monitoring Customizable Reports Engagement Tracking Lead Attribution Multi-Channel Data Collection Post Scheduling - More features of Sprinklr A/B Testing Access Controls/Permissions Activity Dashboard Activity/News Feed Activity Planning Activity Tracking Advertising Management Advocate Management AI Copilot AI/Machine Learning Alerts/Escalation Alerts/Notifications API Approval Process Control Audience Engagement Augmented Analytics Automated Publishing Automated Responses Automated Routing Automatic Call Distribution Automatic Outbound Dialer Behavior Analytics Benchmarking Brand Guidelines Brand Management Budgeting/Forecasting Calendar Management Call Center Management Call Conferencing Call Routing Campaign Management Campaign Planning Campaign Scheduling Campaign Segmentation Canned Responses Channel Management Chatbot Chat/Messaging Collaboration Tools Communication Management Compliance Management Computer Telephony Integration Configurable Workflow Contact Database Contact Management Content Creation Content Management Contextual Guidance Conversion Tracking CRM Customer Communication Customer Database Customer Engagement Customer Experience Management Customer History Customer Segmentation Customer Service Analytics Customer Support Customizable Branding Customizable Fields Customizable Forms Data Import/Export Data Visualization Digital Asset Management Dynamic Content Editorial Calendar Email Management Email Marketing Employee Advocacy Event Management Feedback Management For iPad Devices For Sales/Marketing Gamification Help Desk Management Image Editing Inbox Management Intent Recognition Interaction Tracking Keyword Filtering Knowledge Base Management Language Detection Lead Management Live Chat Macros/Templated Responses Marketing Automation Media Monitoring @mentions Mobile Access Monitoring Multi-Account Management Multi-Campaign Multi-Channel Communication Multi-Channel Distribution Multi-Channel Management Multi-Channel Marketing Multi-Language Multiple User Accounts Natural Language Processing Negative Feedback Management Offline Access Online Forums Online Voice Transmission Performance Metrics Pre-Configured Bot Prioritization Proactive Chat Query Suggestions Queue Management Real-Time Analytics Real-Time Chat Real-Time Data Real-Time Reporting Reminders Reporting/Analytics Reporting & Statistics ROI Tracking Role-Based Permissions Search/Filter Self Service Portal Sentiment Analysis Service Level Agreement (SLA) Management Single Sign On SMS Messaging Social Advertising Social Listening Social Marketing Social Media Integration Social Media Monitoring Social Promotion Strategic Planning Support Ticket Management Surveys & Feedback Tagging Task Management Template Management Third-Party Integrations Ticket Management Transcripts/Chat History Transfers/Routing Trend Analysis User Management Version Control Workflow Management ## Sprinklr Integrations Jive Integration rated undefined from -1 review Marketo Engage Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review Meta for Business Integration rated undefined from -1 review Twitter/X Integration rated undefined from -1 review Salesforce Service Cloud Integration rated undefined from -1 review See all 43 integrations ## Sprinklr User Reviews Overall Rating 4.3 Ratings Breakdown 5 47% 4 37% 3 12% 2 1% 1 2% Secondary Ratings Ease of Use 3.9 Value for money 3.9 Customer support 4.1 Functionality 4.3 Hannah O. Verified reviewer Entertainment 10000+ employees Used weekly for less than 12 months Review source Reviewed September 2024 Reliable and Accurate 5 I would continue to use this over other software because of scheduling alone and the fact that it is reliable. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: I like the I can plan ahead with content through using the scheduling feature and can use the analytics to better prepare future strategy. Cons: The analytics could be broken down to be more specific. Read More Marina C. Verified reviewer Internet 2-10 employees Used daily for free trial Review source Reviewed July 2023 The essential tool to successfully manage my company's social networks 5 I can schedule and post my content efficiently, monitor interactions with my followers, and respond to their comments and messages in real time. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: What I liked the most is its ability to provide an exhaustive analysis of my social networks and the digital channels of my company. Cons: I think it would be very beneficial to have better guidance and training to be able to take full advantage of all the features. Read More Mary Grace S. Verified reviewer Marketing and Advertising 201-500 employees Used weekly for less than 12 months Review source Reviewed April 2022 Extremely Useful...When it Works 3 We rely on our tools for so heavily at our agency, that work stops when a tool isn't working properly. So most of the time, when it's working, it does what we need it to do. It has many of the insights we need and connects to the platforms we need to engage on. Ratings Breakdown 2 Ease of use 4 Functionality Pros: This tool has so many layers to it that I don't have to look anywhere else when searching for engagement analytics. Cons: The amount of times in our chat that I see "Sprinklr is down" does not give an excellent credit to the tool. It also doesn't keep up to date very well with changing platform features (no Reels insights). Read More Adam M. Verified reviewer Import and Export 2-10 employees Used daily for less than 6 months Review source Reviewed October 2020 Reliable tool to have control all over the social media 5 We a company that runs a bunch of social media pages, to have this power of controlling all-in-one page it's an extremely powerful tool. Sprinklr just makes your workflow easier with their service, never thought I will find something like this software. A huge thanks for making everything simple and clean. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: No more struggling on running different social media pages TWITTER + FACEBOOK + INSTAGRAM it combines all of them in one Content scheduling for the full month it's a big plus for the companies that run multiple platform and pages. The tracking dashboard made easy. Sharing contents across different platforms + Social listening Boards creator for storing photos, videos, and so on. Cons: A small lag problem. Would be better if the lag gets fixed a little but it still works perfectly for me Read More Rono K. Verified reviewer Computer Software Self-Employed Used monthly for free trial Review source Reviewed July 2023 My social media audience and clients get the right content, Sprinklr has really improved my traffic. 5 My brand has grown exponentially! I'd be selfish not to appreciate Sprinklr. Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: I love how the Sprinklr team were intentional in their user interface design, it is intuitive and quite easy to use. Cons: Sprinklr sometimes fail to provide timely support for ticket issues, they should improve in this. Read More Ksenia B. Verified reviewer Used weekly for less than 2 years Review source Reviewed March 2018 My experience with Sprinklr 5 We're able to promptly and effectively respond to all social media inquiries across all of the social media websites we utilize for our business. Along with this, we can quickly pull analytical insights to determine what it and is not working for us. Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: How it combines all social media sites. Rather than having to search through each social media platform, potentially missing key comments by users, Sprinklr brings all of those comments into one, easy to use platform. Additionally, Sprinklr allows you to use tagging, which makes for easy analytical reviews with specific campaigns being currently run as well as comparison to previous campaigns. Cons: Still working out some glitches. Instagram direct messages do not currently pull through and that would be very helpful if that was resolved. Read More catherine c. Verified reviewer Used daily for less than 2 years Review source Reviewed March 2018 a wonderful and powerful tool 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: the Social Listening work flow is great It makes it very easy to monitor and act on untagged mentions across platforms, Its post tagging, reporting, and social listening functions are incredibly powerful. Cons: maybe it takes a lot of time to get your bearings within the tool. but once you get used to using the software the benefits and the use you can give it is incredibly good! Read More Pamela S. Verified reviewer Marketing and Advertising 11-50 employees Used daily for less than 12 months Review source Reviewed December 2018 A must for any social media/account manager 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I use Sprinklr to schedule social media posts for work and I love it. It's very easy to store and organize assets, track performance and monitor daily activity. I'd honestly be lost without Sprinklr - it makes things so much easier. Cons: In terms of analytics, they're not always up to date. In a perfect world, they would be - but I understand that loading that information takes time. Usually within a week (sometimes less), the numbers are completely accurate. Read More Danielle B. Verified reviewer Marketing and Advertising 501-1000 employees Used daily for less than 12 months Review source Reviewed April 2019 Robust features - but hard to navigate on your own 4 Overall Sprinklr is a powerful tool if you can learn how to squeeze all you can out of the software, but for that, it requires a lot of training and implementation time Ratings Breakdown 2 Ease of use 1 Value for money 3 Customer support 4 Functionality Pros: Features are robust, you can schedule content as well as manage to advertise directly through Sprinklr itself without having to manage content within each platform. 1 stop shop for all your social and advertising needs. Cons: Expensive requires a lot of implementation time, need to have a representative fly out to train your team. Read More Felix Daniel G. Verified reviewer Internet 2-10 employees Used weekly for free trial Review source Reviewed July 2023 An efficient and powerful digital solution 5 One of the aspects that I liked the most is the ability to centralize all my activities in social networks in a single platform. This has saved me time and effort. Ratings Breakdown 4 Ease of use 3 Value for money 5 Customer support 4 Functionality Pros: His approach and his ability to simplify our activities on social networks is great, providing me with all the necessary tools to manage my accounts Cons: It would be beneficial to have a more detailed guide or interactive tutorials to facilitate my familiarization with the platform. Read More Showing 1 - 10 of 91 Reviews [See All Reviews](https://www.softwareadvice.com/customer-support/sprinklr-profile/reviews/) ## Sprinklr Popular Comparisons [Instagram vs Sprinklr](https://www.softwareadvice.com/marketing/instagram-profile/vs/sprinklr/)[Snapchat for Business vs Sprinklr](https://www.softwareadvice.com/marketing/snapchat-profile/vs/sprinklr/)[Zoho Social vs Sprinklr](https://www.softwareadvice.com/customer-support/sprinklr-profile/vs/zoho-social/)[Hootsuite vs Sprinklr](https://www.softwareadvice.com/collaboration/hootsuite-profile/vs/sprinklr/)[monday.com vs Sprinklr](https://www.softwareadvice.com/marketing/monday-com-profile/vs/sprinklr/)[Buffer vs Sprinklr](https://www.softwareadvice.com/marketing/buffer-profile/vs/sprinklr/)[Sprout Social vs Sprinklr](https://www.softwareadvice.com/customer-support/sprinklr-profile/vs/sprout-social/)[Bitrix24 vs Sprinklr](https://www.softwareadvice.com/nonprofit/bitrix24-profile/vs/sprinklr/)[Marketo Engage vs Sprinklr](https://www.softwareadvice.com/marketing/marketo-profile/vs/sprinklr/)[Salesforce Marketing Cloud vs Sprinklr](https://www.softwareadvice.com/marketing/salesforce-socialcrm-profile/vs/sprinklr/) [Compare All Alternatives](https://www.softwareadvice.com/customer-support/sprinklr-profile/alternatives/) ## Other Top Recommended Social Media Analytics Tools Software [Wrike](https://www.softwareadvice.com/project-management/wrike-profile/) **4.4** (3007) Recently recommended **7** times [HubSpot Marketing Hub](https://www.softwareadvice.com/product/119437-HubSpot-Marketing/) **4.5** (6234) Recently recommended **4** times [Salesforce Marketing Cloud](https://www.softwareadvice.com/marketing/salesforce-socialcrm-profile/) **4.2** (530) Recently recommended **4** times [monday.com](https://www.softwareadvice.com/marketing/monday-com-profile/) **4.6** (6050) Recently recommended **0** times Stuck Between Options? 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