--- title: "Stonly Software Reviews, Demo & Pricing - 2026" description: "Review of Stonly Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/customer-support/stonly-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Knowledge Management Software](https://www.softwareadvice.com/help-desk/knowledge-management-comparison/) / Stonly Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Alternatives](https://www.softwareadvice.com/customer-support/stonly-profile/alternatives/) # Stonly Review Custom quote Free version Free trial 1 plan Wondering if Stonly is right for your organization? Our Knowledge Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Stonly 4.3 [(12)](https://www.softwareadvice.com/customer-support/stonly-profile/#reviews) Pricing Pricing available upon request ### About Stonly Stonly is knowledge management software for customer service that drives fast, accurate resolutions. With it, you can create step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for your agents and customers. Unlike other knowledge platforms, Stonly’s knowledge is interactive (instead of static) and delivered when and where people need it. That means it gets used much more often and can handle every case that comes its way. Use AI to leverage your knowledge to respond to each request with the ideal solution—be it an easy answer or in-depth guidance. You can control the answers and handle every question well, even the most critical and complex ones. Easily create great knowledge content and keep it up to date and accurate. We’ll give you the tools to collect feedback, measure, and improve the impact of knowledge on your business. Integrate with all of your tools and processes, including Zendesk, Salesforce Service Cloud, Freshworks, HubSpot, and more. Do you work for Stonly? [Manage this product listing](https://www.g2.com/products/stonly/claim_requests/new?auto=true) Wondering if Stonly is right for your organization? Our Knowledge Management Software selection experts can help you in 15 minutes or less. ## Stonly User Interface ## Popular Stonly Alternatives Main Product Stonly 4.3 [(12)](https://www.softwareadvice.com/customer-support/stonly-profile/#reviews) Ratings Breakdown - 4.25Ease of use - 4.22Value for money - 4.56Customer support - 4.58Functionality Pricing Available upon request Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1789)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3486)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.34Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) 4.3 [(7002)](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/) Ratings Breakdown - 4.15Ease of use - 4.29Value for money - 4.08Customer support - 4.27Functionality Pricing Starting at $14.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4093)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) 4.5 [(2216)](https://www.softwareadvice.com/crm/zoho-desk-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.46Value for money - 4.30Customer support - 4.46Functionality Pricing Starting at $9.00 per month Get Price ## Stonly Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Stonly Features - Popular features found in Knowledge Management Access Controls/Permissions Catalog Management Collaboration Tools Commenting/Notes Content Management Data Import/Export Discussions/Forums Document Management Self Service Portal Text Editing - More features of Stonly Activity Dashboard API Chat/Messaging Content Library Customizable Branding Customizable Forms Customizable Reports Decision Support Document Storage Full Text Search Knowledge Base Management Knowledge Management Live Chat Multi-Language Reporting & Statistics Surveys & Feedback Third-Party Integrations ## Stonly Integrations WordPress Integration rated undefined from -1 review Front Integration rated undefined from -1 review Freshdesk Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review Salesforce Service Cloud Integration rated undefined from -1 review ## Stonly User Reviews ## Stonly customer ratings - Overall rating: 4.3/5 - Total reviews: 12 ### Rating distribution - 5 stars: 6 reviews (50%) - 4 stars: 5 reviews (42%) - 3 stars: 0 reviews (0%) - 2 stars: 1 reviews (8%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.3/5 - Value for money: 4.2/5 - Customer support: 4.6/5 - Functionality: 4.6/5 --- Have you used Stonly and would like to share your experience with others? ### A platform full of potential - Overall rating: 5/5 - Reviewer: Clothilde L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered My team is fully autonomous managing our knowledge base without technical support. Also, Stonly offers connectors with main technical solutions which request little time to be linked and add value to our client journey. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have started by integrating Stonly interactive guides in our help center and then we have transferred all our knowledge content to Stonly. The quality of the experience for our clients is a lot better as they can choose their path at any step and only see the relevant content. We are also using it internally to pre-qualify requests from our Sales team to CS team and pre-fill information in Zendesk. This saves us a lot of time. Stonly platform is really easy to use and offers a lot of options to build up custom workflow. Moreover, the team has been very supportive. #### Cons As far as I'm using Stonly, there is nothing that I dislike. There are still options I have not tested yet. --- ### Great help to every business! - Overall rating: 4/5 - Reviewer: Iveta V. - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, the support we received from Stonly was great! They quickly respond to all questions therefore even the minor bugs were handled within the hour! This is amazing, we are very happy with Stonly, and step-by-step we integrate it into more and more pages we develop. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The instant and quick publication of the widget to the portal. This is one of the most crucial elements in the fast-changing digital era. Moreover, Stonly updates the functionalities on a monthly basis. Thanks to this, we can inform our end-users about the new features, bug improvements, etc. #### Cons The mass import of translations via CSV is not possible or mass duplication of the widgets, therefore the setup of the widget is time-consuming if you manage multiple languages. #### Reasons for choosing Stonly The price and the ability to use it on the mobile apps. --- ### Onboarding solution that can't trigger any action on dynamic code - Overall rating: 2/5 - Reviewer: Gael O. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered Stonly is supposed to help onboarding in many ways all your users. You can trigger help and information based on behaviour, status and so on #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Easy to implement, you just need a script in your header. Build a guide isn't difficult and the logic path is as easy to understand than many solution #### Cons If your app / website depend on dynamic code (like Call to Action including dynamic code for example) Stonly onboarding will work randomly depending on their previous behaviours on your app/website. We use Angular's framework by the way. Pretty common. In our case, we haven't been warn before we subscribed. We received an apologize and as a solution, we were asked to change our code. So are currently launching a refactory sprint with the tech team to review the code were its needed, just for the sake of having Stonly running correctly. #### Reasons for choosing Stonly We thought Stonly will do the job for any of our case and we are really disappointed that we can make a simple onboarding run without changing our own code. #### Reasons for switching to Stonly More options on Stonly. We need to scale with a small team and we need a more complete onboarding tool to train autonomous users --- ### Powerful knowledge management system - Overall rating: 5/5 - Reviewer: Philipp D. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use Stonly as a self-guided help center for our customers, providing detailed instructions on how to place the order, use the application, etc. Also, our dispatchers are using it as a reference. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Elegant solution to allow your customers as well as your agents to follow step-by-step instructions for onboarding as well as for customer support as a self-guided help center #### Cons Interface sometime is not intuitive, some interesting options are on the expensive plans. #### Reasons for choosing Stonly Integration with Front app and reasonable pricing. #### Reasons for switching to Stonly Integration with Front app. --- ### Good interactive tours platform with great potential - Overall rating: 4/5 - Reviewer: Michele T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros It's very easy to implement and get started with. You can have a good guided tour up and running in minutes. #### Cons Some pieces of the UI could use a refresh and become more intuitive. It would be great, for example to introduce stronger controls around widgets, to avoid accidentally enabling/disabling them. The automated translation functionality needs some work as it produces some wonky results. --- ### All-in one from knowledge to product marketing - Overall rating: 5/5 - Reviewer: Thomas T. - Verified reviewer: Yes - Industry: Financial Services - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We started to use Stonly to help us sharing knowledge internally for over 1,500 employees and partners to manage a very time sensitive operation. We enjoyed working with it and now more than 3,000 people use it internally (through SSO) plus we have started using it to onboard and assist our customers directly in our apps. We also enjoy the NPS feature. #### Cons It would be interesting to see how far Stonly would be able to go in the future in order to collect more data, through forms, chats, etc. The product team is always / quickly improving the product, though. --- ### Stonly easily teaches hospitals how to use our recruiting software - Overall rating: 5/5 - Reviewer: Rodolphe P. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Stonly offers a beautiful tool, design, and quick to learn. Our clients highly appreciate the guides. The support is very caring! #### Cons If your software changes regularly, you should update each guide. #### Reasons for choosing Stonly Before Stonly, we had to train each of our users to use the software. Now each of our users learns it with Stonly. --- ### All-in-one onboarding tool! - Overall rating: 5/5 - Reviewer: Marisha M. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Set up is incredibly simple. I migrated from AppCues/Intercom and have a live set up in a matter of hours. Their support is unparalleled. I didn't have any specific issues when getting started, but the team proactively reached out and made sure that I was set up for success. This really optimized my overall set up! I really appreciate the contexutalized knowledge base set up. My team previously spent countless hours building knowledge base articles that no one used. Now, our support tickets have decreased and user adoption has increased due to the smart placement of guides. They are much easier to use and follow, when compared to typical knowledge base articles! It's also easy to monitor our overall success with the built-in NPS scores. The Zapier and Segment integrations are incredibly helpful as well. Stonly integrates seamlessly into our tech stack. #### Cons There is nothing that I dislike about this software. --- ### The way to train your team optimizing time - Overall rating: 4/5 - Reviewer: Raúl S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used weekly for free trial - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It allows answering multiple questions of the company that are repeated as you attract new human resources, and that are essential for the proper functioning of the project. #### Cons Among the options on the market, it is true that it is a bit expensive, but if it is really used properly, it is more than profitable. --- ### Delivering a full fledged Help Center in a couple of days! - Overall rating: 5/5 - Reviewer: Marina M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered I had a couple of days to deliver a FAQ, and with stonly I was able to deliver a full-fledged Help center! In this stressful situation, I was able to achieve much more than expected, as everything was so easy and intuitive to set up. And if I was stuck, support was there to help, no matter the situation. Thank you stonly! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The user experience is really good: the software is intuitive and very easy to use. Customer support is highly qualified, being very friendly. There are so many features that you just need to use your imagination to get what you want! #### Cons There is no support for language variation, such as PT-PT and PT-BR. --- Showing 1 - 10 of 12 Reviews Load More Reviews ## Other Top Recommended Knowledge Management Software [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.6** (802) Recently recommended **17** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4093) Recently recommended **12** times [Vivantio](https://www.softwareadvice.com/help-desk/vivantio-pro-profile/) **4.3** (178) Recently recommended **8** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (523) Recently recommended **5** times Stuck Between Options? Our experts can help you compare Stonly with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice