# Stonly Software Reviews, Demo & Pricing - 2026 > Review of Stonly Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/customer-support/stonly-profile --- [Home](https://www.softwareadvice.com/) / [Knowledge Management Software](https://www.softwareadvice.com/help-desk/knowledge-management-comparison/) / Stonly Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Alternatives](https://www.softwareadvice.com/customer-support/stonly-profile/alternatives/) # Stonly 2026: Benefits, Features & Pricing Wondering if Stonly is right for your organization? Our Knowledge Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Stonly 4.3 [(12)](https://www.softwareadvice.com/customer-support/stonly-profile/#reviews) Pricing Pricing available upon request ### About Stonly Stonly is a platform for customer service that delivers knowledge when and where people need it. That means it gets used much more often and can handle every case that comes its way. Easily create step-by-step guides, decision trees, and reliable AI answers for your agents and customers. Wondering if Stonly is right for your organization? Our Knowledge Management Software selection experts can help you in 15 minutes or less. ## Stonly User Interface ## Popular Stonly Alternatives Main Product Stonly 4.3 [(12)](https://www.softwareadvice.com/customer-support/stonly-profile/#reviews) Ratings Breakdown - 4.25Ease of use - 4.22Value for money - 4.56Customer support - 4.58Functionality Pricing Available upon request Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) 4.3 [(6978)](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/) Ratings Breakdown - 4.15Ease of use - 4.29Value for money - 4.08Customer support - 4.27Functionality Pricing Starting at $14.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3444)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4081)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) 4.5 [(2213)](https://www.softwareadvice.com/crm/zoho-desk-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.46Value for money - 4.30Customer support - 4.46Functionality Pricing Starting at $9.00 per month Get Price ## Stonly Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Stonly Features - Popular features found in Knowledge Management Access Controls/Permissions Catalog Management Collaboration Tools Commenting/Notes Content Management Data Import/Export Discussions/Forums Document Management Self Service Portal Text Editing - More features of Stonly Activity Dashboard API Chat/Messaging Content Library Customizable Branding Customizable Forms Customizable Reports Decision Support Document Storage Full Text Search Knowledge Base Management Knowledge Management Live Chat Multi-Language Reporting & Statistics Surveys & Feedback Third-Party Integrations ## Stonly Integrations WordPress Integration rated undefined from -1 review Front Integration rated undefined from -1 review Freshdesk Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review Intercom Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review See all 7 integrations ## Stonly User Reviews Overall Rating 4.3 Ratings Breakdown 5 50% 4 42% 3 0% 2 8% 1 0% Secondary Ratings Ease of Use 4.3 Value for money 4.2 Customer support 4.6 Functionality 4.6 Have you used Stonly and would like to share your experience with others? Clothilde L. Verified reviewer Information Technology and Services 51-200 employees Used daily for less than 2 years Review source Reviewed June 2021 A platform full of potential 5 My team is fully autonomous managing our knowledge base without technical support. Also, Stonly offers connectors with main technical solutions which request little time to be linked and add value to our client journey. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We have started by integrating Stonly interactive guides in our help center and then we have transferred all our knowledge content to Stonly. The quality of the experience for our clients is a lot better as they can choose their path at any step and only see the relevant content. We are also using it internally to pre-qualify requests from our Sales team to CS team and pre-fill information in Zendesk. This saves us a lot of time. Stonly platform is really easy to use and offers a lot of options to build up custom workflow. Moreover, the team has been very supportive. Cons: As far as I'm using Stonly, there is nothing that I dislike. There are still options I have not tested yet. Read More IV Iveta V. Verified reviewer Consumer Electronics 5001-10000 employees Used daily for less than 12 months Reviewed May 2023 Great help to every business! 4 Overall, the support we received from Stonly was great! They quickly respond to all questions therefore even the minor bugs were handled within the hour! This is amazing, we are very happy with Stonly, and step-by-step we integrate it into more and more pages we develop. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: The instant and quick publication of the widget to the portal. This is one of the most crucial elements in the fast-changing digital era. Moreover, Stonly updates the functionalities on a monthly basis. Thanks to this, we can inform our end-users about the new features, bug improvements, etc. Cons: The mass import of translations via CSV is not possible or mass duplication of the widgets, therefore the setup of the widget is time-consuming if you manage multiple languages. Reasons for choosing Stonly The price and the ability to use it on the mobile apps. Read More GO Gael O. Verified reviewer Information Technology and Services 11-50 employees Used daily for less than 6 months Review source Reviewed March 2022 Onboarding solution that can't trigger any action on dynamic code 2 Stonly is supposed to help onboarding in many ways all your users. You can trigger help and information based on behaviour, status and so on Ratings Breakdown 2 Ease of use 2 Value for money 3 Customer support 4 Functionality Pros: Easy to implement, you just need a script in your header. Build a guide isn't difficult and the logic path is as easy to understand than many solution Cons: If your app / website depend on dynamic code (like Call to Action including dynamic code for example) Stonly onboarding will work randomly depending on their previous behaviours on your app/website. We use Angular's framework by the way. Pretty common. In our case, we haven't been warn before we subscribed. We received an apologize and as a solution, we were asked to change our code. So are currently launching a refactory sprint with the tech team to review the code were its needed, just for the sake of having Stonly running correctly. Reasons for choosing Stonly We thought Stonly will do the job for any of our case and we are really disappointed that we can make a simple onboarding run without changing our own code. Reasons for switching to Stonly More options on Stonly. We need to scale with a small team and we need a more complete onboarding tool to train autonomous users Read More PD Philipp D. Verified reviewer Logistics and Supply Chain 2-10 employees Used daily for less than 2 years Review source Reviewed April 2022 Powerful knowledge management system 5 We use Stonly as a self-guided help center for our customers, providing detailed instructions on how to place the order, use the application, etc. Also, our dispatchers are using it as a reference. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Elegant solution to allow your customers as well as your agents to follow step-by-step instructions for onboarding as well as for customer support as a self-guided help center Cons: Interface sometime is not intuitive, some interesting options are on the expensive plans. Reasons for choosing Stonly Integration with Front app and reasonable pricing. Reasons for switching to Stonly Integration with Front app. Read More MT Michele T. Verified reviewer Information Technology and Services 501-1000 employees Used weekly for less than 2 years Review source Reviewed March 2025 Good interactive tours platform with great potential 4 Ratings Breakdown 4 Ease of use 5 Functionality Pros: It's very easy to implement and get started with. You can have a good guided tour up and running in minutes. Cons: Some pieces of the UI could use a refresh and become more intuitive. It would be great, for example to introduce stronger controls around widgets, to avoid accidentally enabling/disabling them. The automated translation functionality needs some work as it produces some wonky results. Read More Thomas T. Verified reviewer Financial Services 5001-10000 employees Used daily for less than 2 years Review source Reviewed June 2021 All-in one from knowledge to product marketing 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We started to use Stonly to help us sharing knowledge internally for over 1,500 employees and partners to manage a very time sensitive operation. We enjoyed working with it and now more than 3,000 people use it internally (through SSO) plus we have started using it to onboard and assist our customers directly in our apps. We also enjoy the NPS feature. Cons: It would be interesting to see how far Stonly would be able to go in the future in order to collect more data, through forms, chats, etc. The product team is always / quickly improving the product, though. Read More Rodolphe P. Verified reviewer Staffing and Recruiting 2-10 employees Used daily for less than 2 years Review source Reviewed June 2021 Stonly easily teaches hospitals how to use our recruiting software 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Stonly offers a beautiful tool, design, and quick to learn. Our clients highly appreciate the guides. The support is very caring! Cons: If your software changes regularly, you should update each guide. Reasons for choosing Stonly Before Stonly, we had to train each of our users to use the software. Now each of our users learns it with Stonly. Read More MM Marisha M. Verified reviewer Education Management 2-10 employees Used daily for less than 12 months Review source Reviewed June 2021 All-in-one onboarding tool! 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Set up is incredibly simple. I migrated from AppCues/Intercom and have a live set up in a matter of hours. Their support is unparalleled. I didn't have any specific issues when getting started, but the team proactively reached out and made sure that I was set up for success. This really optimized my overall set up! I really appreciate the contexutalized knowledge base set up. My team previously spent countless hours building knowledge base articles that no one used. Now, our support tickets have decreased and user adoption has increased due to the smart placement of guides. They are much easier to use and follow, when compared to typical knowledge base articles! It's also easy to monitor our overall success with the built-in NPS scores. The Zapier and Segment integrations are incredibly helpful as well. Stonly integrates seamlessly into our tech stack. Cons: There is nothing that I dislike about this software. Read More Raúl S. Verified reviewer Marketing and Advertising 51-200 employees Used weekly for free trial Review source Reviewed July 2022 The way to train your team optimizing time 4 Ratings Breakdown 4 Ease of use 3 Value for money 3 Customer support 4 Functionality Pros: It allows answering multiple questions of the company that are repeated as you attract new human resources, and that are essential for the proper functioning of the project. Cons: Among the options on the market, it is true that it is a bit expensive, but if it is really used properly, it is more than profitable. Read More MM Marina M. Verified reviewer Computer Software 11-50 employees Used weekly for less than 6 months Review source Reviewed June 2021 Delivering a full fledged Help Center in a couple of days! 5 I had a couple of days to deliver a FAQ, and with stonly I was able to deliver a full-fledged Help center! In this stressful situation, I was able to achieve much more than expected, as everything was so easy and intuitive to set up. And if I was stuck, support was there to help, no matter the situation. Thank you stonly! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The user experience is really good: the software is intuitive and very easy to use. Customer support is highly qualified, being very friendly. There are so many features that you just need to use your imagination to get what you want! Cons: There is no support for language variation, such as PT-PT and PT-BR. 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