We have been using iClass for 5 and a half years, and believe it is currently better than other alternatives.

General Setup is easy to set up and make classes and billing. Able to send billing statements, and messages to all the clients.

Wish we could make custom reports. Wish there was a color blind option when viewing past due balances on family screens. When a trial or make up - Would like to make a note to the trial record. Notes on families and students are difficult to find, and should be integrated so that you can see note about family and students more easily.

We have really enjoyed the program overall. It beats our last program hands down. Even with all the issues I would not go back to what we had before. Pretty easy to use and I love the platform/ portal for the parents.

I love the ease of access once everything is set up. Coaches can take roll and keep up to date on student info rather easily. Skills tracking is available on the app, but not quite as easy to use.

As the person responsible for printing out the reports, I have an issue with the format of reports. They are not always easy to get looking like they should and some are hard to get what you want. There are also little issues I do not like. The entering of payments is a little tedious at times. We have also had a few issues with the time clock not working correctly.

The only reason I still have it is because of ipartypro, otherwise I would go back to Jackrabbitclass.

That ipartypro is compatible and my customers can easily book parties and add additional items onto the basic party package.

-I do not like that there is no point of sale and I still have to us paypal in the store. I would like something that I can use for walk up open play sales and not have to enroll/register a family. -I do not like that the reports section won't tell me what my daily sales are and in what areas. I want a functional useful report system, and I'm not getting it from iclasspro. I am an indoor playground that does classes in 8 week sessions, not a studio or gym with year long enrollments. -The report system should be able to tell me how many children enrolled in which classes and how much money came in from those children for those classes. It should do the same for birthday parties. I should be able to set dates for a period of time. A year, a month, a custom time frame. -I cannot change the photo attached to the parent portal, though I have tried for the past four months. -I would prefer to use html and have parents book directly from my website instead of being directed to the parent portal. -The promo codes are useful and yet a pain to activate and they never seem to work right. Why do we have to turn them on for every class when we are copying currently set up classes?

I have been with Iclasspro since 2007. No other class management system offers as many features and keeps their prices so reasonable. I always love researching other class management software companies at the gymnastics and dance conventions because after talking to them I always feel reconfirmed that I have made the right choice being with iclasspro!

Easy to set up and train others to use. Constantly improving.

We use the discount schedule feature they offer which works amazing well for blending the prices for all of the programs we offer. However, the parent portal cannot display our prices correctly because we use this feature.

We have had a really good experience with IClass Pro. It works well with our class schedules.

IClass Pro continues to update and add new services and customer service is always on top of servicing their customers.

I wish reports could be customized to better help us with sign in sheets.

Having come from spreadsheets and papers to manage the business, iClassPro was a major upgrade. Overall, they continue to improve, which in turn pushes us to continually improve as well. I'm very satisfied with the value I receive from iClassPro.

Our business is constantly seeking ways to improve the way we offer our services to our customers, and the iClassPro software is no different. There are always new features being added that simplify the process of registering, paying, scheduling, and managing classes and staff.

It's difficult to find faults with the software. The ability to create a custom registration charge table would be appreciated, as the registration fee at our facility is not the same for a second or third child, as it is for the first.

Everything has been really great for the most part. We have had great customer service!! They always help out in a timely manner and are very friendly!

I love the ease of the system, especially for those that are not computer literate. I do love the reports for the most part.

I do not like that we do not have an option to have 2 ledgers on an account. For example: we have a client that will have a tuition account and they may also have a meets account. These two are separate because one is a booster fee. I cannot see my class numbers on one page as a graph. Also, we would love to have the Point of Sale option for those who cannot use the iclass credit system.

Customer service is great. Plus they take your suggestions of improvements and send them to their developers. I’ve had at least two of my suggestions made into real option!

We’ve never been able to take credit cards before and this program allows us to do so. Everything is all in one place- parent info, student info, payment info, registered classes. One database for all our records.

Currently, you cannot save additional files to each student. We have a few special needs student that need a doctors note for participation. We cannot store these copies on their files and have to keep hard copies. It’s also somewhat hard to set up. But they set up multiple meeting with you with a customer service rep to get your classes and software set up. It’s a little confusing for the first few months but once you get the hang of it, it gets even better!

The ability to have everything online and accessible from anywhere is the most valuable. Allowing sign-ups online was a huge business increase.

Ability to navigate the site. Ability to get to clients, students and classes multiple ways. Ease of adding charges to accounts.

Lack of report filter options. Party pro is not fully integrated - can't save credit cards from parent portal.

Support has been great helping us merge our business processes into the iClass platform.

The family account management. Seeing when classes are open. The customer being able to sign up for classes. The skill tree feature.

I would like a few more reports. A way for customers to have charges added when they sign up for quicker payments. Ability to print or remind customers about upcoming classes/camps. Instructor substitutions.

I have used several other softwares and spent so much time trying to figure things out. Iclass is VERY user friendly and if you need help their articles are so great! Not to mention their customer service is wonderful and so very helpful!

This is by far the most user friendly software I’ve used! Everything is so much easier and makes my business run so smoothly. I’m so thankful I found iclass!

There are some things that could be adjusted. Such as, being able to charge a yearly registration fee and then a smaller amount for a second or third child. Example: $30 fee for first kid. Then $10 for each additional kid

It has completely streamlined our admin work. It’s been a plus for our business as well as our customers.

Ease of use is huge! The iclass company is always listening to the feedback of their users and implementing things we need. The features provided are outstanding.

The parent portal can be very glitchy. I’m sure most issues are user error but it can be frustrating. Not being able to reset families passwords anymore has become a big inconvenience and running reports can be tricky.

Great customer experience! The company stays up with demands.

The customer service, updates and price.

Not knowing when changes have been made, updates.

I have an overall positive experience with iclass pro and i'm not going to lie, I have explored other companies just to see if anyone offers the feature I have been talking about...and the only company that comes close is Sports Engine...they offer something similar to what I'm saying but it's not enough to change at this time, especially because I'm hoping there's SOMETHING you guys can come up with...not sure if it's possible but maybe.

I love the customer service. Someone is always available and my favorite feature is the online chat. I also love that they listen to our feedback and are constantly coming up with new features and improving.

1)That a parent has to create an account in order to sign up for a class or a camp. In other words, If I send out an email and I write "REGISTER NOW", I want them to just be able to click the link and register by filling out a form. Customers don't want to waste any time. So I feel like we lose people because they don't want to waste time and "create an account"...So what i've done every year preparing for our big summer camp registration dates is I create a form on WIX and then parents fill out that form and then I manually transfer everything to Iclass pro which is so time consuming. We have a pretty big following on instagram, so my husband (the main trainer) will post it and do a "Swipe up"...so the parent is automatically signing up. If he were to do a "swipe up" on instagram and it leads you to a "sign in" or "create account" page...we would lose over 70% of the people who swipe up. I know this because we have tried doing that and it just doesn't get as many customers registered compared to simple registering at that exact moment. (I'm aware the parent would waste LESS time if they just signed in, but they don't want to). 2) That I have to manually bill and send statements every month and there's no way to automate the process where it's automatic. I would also love if there was an automated system that sends parents emails every other day if they owe money on their account. 3) The staff portal is not as cool or good as the Parent portal App that just came out.