We love this for customer interaction and management. Bill pay is easy and straight forward. This falls short of being a total studio solution in my opinion however. Feel free to reach out to me for more ideas, I would even be interested in long term product development if you want.

I love how many options there are for reports and options within the report.

I would love for this software to have better inventory management and store management features. Also, hour tacking/employee scheduling is a little bit lacking. I have been using Homebase for hour tracking. Would be nice to us JR but the software is lacking.

Overall Jackrabbit is full of features and also has amazing customer service.

Billing/payments, ease of use, and valuable features make Jackrabbit Dance a real asset.

Sometimes the feature functionality in the Performance Features doesn't meet our current needs. Each year, Jackrabbit updates its functions and adds new elements!

It’s better than some but we are looking at making our own software to match jackrabbit but cater to our needa

It was easy to set up and at the time the best option out there

Hard to use l, not user friendly, reports suck, too many bugs

Overall I feel it has helped our business to be more successful and helped our customers to have more payment options.

I especially like being able to see all student and family information from any where with the online system.

There is a lot to learn. I feel like we still don’t utilize all the features that are available.

Love jackrabbit and highly recommend it to others

Everything is in one spot. Parent can log on to enroll in classes and pay.

Can be hard to find the right report Wish there were an option for private lessons

Integrated payments are huge for our business. It saves us hundreds of hours per year of admin work.

There’s many many features that can get overwhelming if you don’t take the time to learn them.

The overall experience of Jackrabbit is fantastic! Even with some things that could be "better", the good far out weighs any improvements.

I really appreciate that JackRabbit takes the time to have consistent and updated features. I love that you can submit suggestions to make the software better and that the JackRabbit team pulls from that input to make updates. The reporting is something that makes a world of difference for us. We can use the information from reporting for so many different things. This is also the best software for large families with multiple students. My other experience is with MindBody and the family accounts are near impossible and a big hassle.

I think there are still some things Jackrabbit could improve on but they are small improvements and not major changes. I would love the emailing system to be more detailed and allow for more differentiation. It is a pretty basic HTML email system right now. We have started creating documents in Canva and then inserting as an image just to make the aesthetic better. This is now causing a problem because that means the email is tagged as spam. I would also love to see the Recital editor updated a little more. For example, I want to send an email from a recital or I want to be able to add an intermission without it being counted as a number.

Customer Service is usually great! Everyone is friendly and help as much as the software will allow!

That all our student data is in one spot. I love the Recital Module for Dance Concert show planning and show program printing. I like that you can have classes and events.

I feel like as aesthetics have been improving little by little, ease of use has not. It's really difficult to get certain reports that would be helpful from the new grids. Costume management is helpful to a point, events are a plus but a bit clunky when trying to set up/use/train someone on them. People are still hoping for more payment options (with multiple people paying). That texting requires another party and fee.

Jackrabbit has ALL of the features you need to understand your business. If you own a business, you don't want a platform that "makes it easy and simple." You need a platform that gives you all the tools you need to make informed business decisions; Jackrabbit does just that. Take the time to learn how to navigate Jackrabbit and understand it's features. Your business will thank you.

Some dance studio owners complain that it's too complicated. They want an interface that is simpler to understand. However, if you're running a (successful) business, you need ALL of the tools and reporting features Jackrabbit provides.

Jackrabbit is the foundation of our office processes, it can manage everything we need at more. The support team is phenomenal and there are great opportunities for continued professional development and learning to use the software better every season. Highly recommend.

Some features can be improved, especially with reporting. The reporting options can be someone convoluted, learning how to run accurate reports that target what you actually need can take a few tries. We appreciate the customization but sometimes it is too many options to get the information we need.

My experience with JR over the past 9 years has been incredible. Their support has improved over the years and if I want a call, they call. If I need immediate assistance, they get to me. And everyone on the team is so well informed.

I love that everything is connected to everything in this webware. I love the search options, the report options, the constant updates, and how easily I can work it from my phone anywhere!

I'd love a timeline on the features they are currently updating, but really, no other program does what JR does. So I can't complain!

Overall I love this product, I just wish there were a few fixes. The customer service and training are amazing though, I have never had a problem with either.

I love that this product is very easy to use, both for our parents and our staff. It allows me as the owner to see what is going on, track important data and make decisions based on numbers rather than gut feel.

I have a few frustrations with the system. 1- Online store, I don't understand why this hasn't been created yet. An online store in the portal where we can post images of merchandise have the Store module manage inventory and have the cost of the items added to someone's account. 2- Shopping cart, I would love to see some sort of notification or email sent to parents when they have items remaining in their shopping cart. We have lost clients due to classes getting full because they never checked out. We also had people show up for events that we didn't know about because they also never fully checked out. 3- Excel exports- I love excel and the capability of pulling information and then manipulating it to fit what I need. The frustration I have is that the report pulls with many blank lines, so it becomes impossible to filter and pivot the information without removing thousands of blank lines and page tops/bottoms.

Overall I love Jackrabbit. I love that they reduced their price yet increased their services when the Pandemic started. It’s a great software.

Easy to learn with videos and access to support.

That ideas are only implemented if we get enough votes. I have been waiting for years for them to not allow kids to double book themselves in a overlapping classes for example, and should be an easy fix. I also wish they improved their recital management that would a hard to use.

One centralized location to manage most aspects of the business, whether at the office or at home. This product makes owning and managing a dance studio much easier. It is also a great service for our patrons.

There are a lot of possibilities and you have to be careful to check everything. It can sometimes be a bit persnickety and for people who are not computer savvy, it is not always intuitive.

It has been great! We have had few issues with bit of a learning curve from the old software, but it has been good.

The online aspect of it. The ability to have online payments also.

I would like to see a place for dance years at our studio. We like to do bench mark exams and keeping track on the student portion would be great!

Overall, it has made my life so much easier and has helped me get my business on the right foot!

I love the functionality of Jackrabbit and how it can store so much information and make it all work together. The parent portal looks professional and you can customize it to your companies logo, branding and welcome messages. My clients have had a fairly easy time using the portal and I love being able to send documents to their classes for them to always view instead of sending 90 emails a year.

I really wish there was a way for students to sign up for private lessons or occasional lessons. I wish there was a way to schedule classes to be set up on an every other week basis as well since that is how I run solo classes. I wish fees could automatically charge accounts instead of manually going in and charging accounts.

Jackrabbit has been great and has made my business much more efficient. It has saved me a lot of time, and made collections and communication much easier.

What I like most about this software is how it has made my business communication and payment collection easy and fast.

What I like least is the processing time for online payments. It can take 8-10 days for processing which just doesn't make sense in our age of technology. There are also a lot of features that could be updated for example, adding pronouns and some features I find unnecessary.

I switch from another software a year ago . The adjustment for me was a bit tough but I love jack rabbit and am glad I switched.

I love that jack rabbit has training for staff and that the company stays current and listens to the customers needs and implements changes based on feedback. Example adding the feature to link to zoom ,YouTube etc during the pandemic stay at home , saved us by giving our parent easy way to connect.

The new dashboard . I personally prefer the old one that showed the students and their classes no cLicking involved

We started with Jackrabbit over 4 years ago. I was brand new to our dance studio and the system was still on a "trial" version. As a new faculty member I knew from the trial that the software was going to take us in the right direction as our studio grew more each season. In the beginning we started using the most basic features and each year we learn and add more - kindof the way our business grows. For us, the absolute most-important feature that makes us continue to stay with Jackrabbit over any other software/company/etc is the customer service. We can get help to some of our toughest (and silliest) questions so quickly via email, phone or the Jackrabbit Facebook Community. It really is above and beyond any other company we've dealt with. <3 Thank you Jackrabbit!! <3

-Customization options to suit our business as it grows -integration options into our studio website -CUSTOMER SERVICE any time we need it. (sometimes on holidays/weekends when they aren't supposed to be working!) -Options for tracking both families and staff -The new Staff Portal is great, we're excited to implement it in the new season. -We love the fact that Jackrabbit is constantly growing and improving. There's more! Lots more!

-No automatic payments from a bank account for Canadian customers (for us to pay our monthly fees to Jackrabbit) <- this is the one and only reason we've looked at other companies. As a studio that does not run on any credit cards - going to the bank to load a debit-visa type card is very time consuming. -The process to setup accepting payments for online registrations has been very time consuming (we're very-much looking forward to the day we can be done with it!)

JR Customer Service and training representatives are soooo helpful. The chat function within the database is crucial to getting answers, strategies RIGHT away. When the chat function is open, you are never waiting more than 90 seconds for a rep. If the rep needs to work on a solution they will always provide you with a response within 24hrs. It's incredible service compared to other software.

Let me get out my programming wishlist... 1. customize the staff portal attendance options, need more than just 'late', 'left-early', 'observed' and why only when they are absent, why isn't there options or even a notes field when they are in attendance? 2. closed dates vs. cancelled classes, there is no way to reflect a single cancelled class without marking the whole class as absent, that messes up the attendance reporting calculation, c'mon now, this one has been asked for for years in the idea portal! 3. google calender, apple calendar, etc. integration - this seems like a no brainer 4. there are no customized or ANY form fields in emails or text messages - why not? again a no brainer 5. private lesson module - it doesn't exists 6. needs to have integration with other cloudbase software, email marketing as an example

Jackrabbit helps me with online and in-person registration, scheduling, parent communication, accounts receivable, costume sizing and ordering plus a whole lot more. Overall it's a great program I'd recommend to any studio owner.

JR is ALWAYS updating the user features based on user feedback through an "idea" button on the dashboard where we can share ideas we have about functionality that we'd like to see added to their already great service. As noted before, I have been a user since 2009 and I can tell you the system is always evolving. They make me feel like my opinion matters.

Here's what could be improved: 1. Text Messaging needs to be two way. Right now text replies are sent via email which is not always convenient. (but this is true of all the top providers right now) 2. Automatic Payments are not FULLY available. You have to manually perform a group batch to charge everyone on the day you want the payment to go through. In other words, you can't just "set it and forget it". However the batch process is a simple 2 step process. (Also true of all the other top studio software) 3. Currently, there is no customer app. I am mainly interested in this for the push notification feature. This would be great for promotions and deadline reminders. However, to be fair, they do have a great customer portal which is mobile optimized so customers can access their account anytime on all their devices. (Again, non of the top software have this feature) 4. The LEADS file is limited. Currently, it's mainly a place to park your leads and inactive clients with an email feature. I'd like to see more CRM capabilities like automated drip emails etc. That being said, I have taken the time to research most of the top software and I still find JR to be the most functional and up to date. I feel this is due to the fact that they are always listening to the studio owners and updating the service to meet our needs. Keep up the GREAT WORK Jackrabbit. Love your service!!!!!

Jackrabbit is a good dance management system in terms of registration and getting classes set up. Their customer service is great and are very good at listening to make changes.

Jackrabbit is a bit antiquated when it comes to accounting procedures and student management. The system should allow for multiple students on one account. Parents should be able to sign in and pay on each child based on their separate fees. It would also be great if they added a feature where studios can create and apply separate payment amounts for their dancers who are in performance companies. Right now it is very hard to apply fees and adding additional accounts will require additional costs on the studio.

Overall it's good . Somewhat confusing but just needs to be able to do some of the things above to be more functional for our dance studio.

I like that it allows us to bill credit cards. I like that it keeps up with income over the years and shows the comparison. I like that I can email/text classes.

I hate that it won't let me charge a convenience fee for those using credit cards. I hate that it doesn't allow me to give certain families a discount code. Like if we run some sort of special and I want to give them a discount code to get 1/2 off registration fee sort of thing. I hate that it doesn't give me the option of having returning students have a diff reg fee than a new student. I would have to manually change all of that. I hate that it doesn't predict what your monthly income is based on tuition amounts. Our dance works software always gave an estimate of what your monthly income was at before billing. I hate that I can't separate competition dancers from recital dancers. Meaning it would be nice to have two separate companies within one almost as if I had two locations because my company dancers have diff registration fees than my other dancers etc and it all has to be manually entered.

We're satisfied, just really hoping we'll have an "open rate"or a notice that simply shows if an email has been opened... which we know is not always 100% accurate, but Studio Director has recently upped their game in matching Jackrabbit in a few more features, and they still have the emailed "opened" notice feature, which their sales rep keeps harping on as a reason for us to switch back. Really hoping Jackrabbit makes this happen soon, its been discussed in the section of owners bringing up new features they'd like to see.

The ease of handling all online transactions and auto-pay system is honestly great!

Knowing was emails have been opened by our dance customers. We asked about this feature when we were looking into switching from Studio Director... which DOES have this feature.... and we honestly NEED IT! And we were told that Jackrabbit was working on adding the feature but have since been told it may not happen?