All Vagaro Reviews

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Christie

1 employee

Used more than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed March 2021

Makes My Business & Life Scheduling Much Easier

lubna

Cosmetics, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

love every bit of it

its great coustomer service is experince worthy

PROS

i have been using vagaro pass 3 years and i love every bit of it it is very comfortable

CONS

nothing everything is great i love it so so much

Fidelis

Environmental Services, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Reliever tool. I feel connected to the best option.

You can send reminders to your clients and it is easy to reach the right audience for your job.Its an easy hack for great success.

PROS

Vagaro is the most definitely the perfect choice for everyone else who would want to take his or her brand in another level.I use it for my fitness program and bookings.You can confidently communicate with your trainers and clients through phones with the ease use vagara and the best part of it , everything is done for free.

CONS

No complains about it so far so vagaro has done wonders for me.

Reasons for switching to Vagaro

Was looking for the best among all and Vagaro is the real deal.

Juno

Cosmetics, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Great Management Software for my Tattoo Studio

Overall, it's great for my tattoo and piercing business. Customer tech support is also very good!

PROS

The ease of use. the software is geared for businesses in the service industry. It's been doing well for my tattoo studio.

CONS

There are some features that I'd like to see implemented in the near future.

Reasons for switching to Vagaro

I was looking for a new product that will function the way I need it to. And I did.

Ester

Cosmetics, 2-10 employees

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2024

Vagaro Surveys

Overall Vagaro is pretty easy to use. A person just needs to learn the SW and it will help maneuver the site

PROS

The easy of finding information I need to communicate with my contractors and clients

CONS

When I have other IT changes that Vagaro does not provide

Reason for choosing Vagaro

lull Spa in Seattle recommended me to Vagaro.

Katherine

Real Estate, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Best scheduling tool for business and clients

PROS

Easy to view your schedules overall by the day, week or month. Black out dates and change appointments if needed. Collect payments if deposit fees are required.

CONS

Users can be locked out if they have used other emails with different providers

Jennifer

Cosmetics, 1 employee

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Amazing product

PROS

I love everything about this app simple client friendly and great to work with

CONS

nothing to dislike, honestly its all so simply

Reason for choosing Vagaro

made simple to work with and easy for booking appointments

Sandra

Hospitality, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2024

Great Value

PROS

Easy to deploy for a small business. Great report features and integration with website was easy.

CONS

You have to add the same service twice in order for it to be selected as an individual service and add-on. It takes a lot for a small business to configure the service menu

User Profile

Melissa

Verified reviewer

Alternative Medicine, 1 employee

Used daily for less than 6 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed January 2024

Loving the Online abilities with this Marketing product and so much more under one platform!

So far so good all seems and appears to be going well and I look forward to seeing how much this helps my business run so much smoother!

PROS

Convenience that all is being kept in one place to track!

CONS

Little Time consuming to set up by self.

Klaus

Sports, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed July 2021

I lost customers and money because Vagaro is unreliable and faulty in lots of ways.

Don't waste your time. Customer service made me believe that issues have been resolved on numerous occasions when they actually were not solved at all and I kept losing money. Vagaro is advertised to be a management solution for salons as well as fitness studios, yoga studios and alike. I used it to run my yoga and fitness studio. Vagaro is not at all suitable for fitness businesses. The app simply does not serve the needs to handle class bookings, recurring memberships and collection of fees, discounts as well as prepaid punch cards in a way it helps you as a business owner. I spent a lot of time to build workarounds for features that were supposed to work, but actually never worked the way they were intended. Customers regularily get confused by the way pricing for memberships is shown on the sales pages, which either drives them away or they need to call the business to purchase something. I lost lots of customers as well as money because of the many issues the app has. For the entire last month the software sent out receipts to my customers, but never collected associated fees. Customer support confirmed that vagaro software caused this, but they refused to reimburse me or do anything about it. They put it off by sending me an email, saying that vagaro is not able to compensate me for the lost money.

PROS

+ Visual appealing user interface + Seemed to work for a fitness studio (but it is not) + Has a booking mobile App

CONS

- Unreliable features. You never know if something is working or not. - You need to figure out lots of workarounds to accomplish doing simple things that Vagaro is supposed to handle for you - Customer Support is no help, I got lied to several times.

Reason for choosing Vagaro

Vagaro seemed to be more polished and has a better booking schedule for classes.

Reasons for switching to Vagaro

Vagaro seemed to be more polished and has a better booking schedule for classes. With mindbody some of the must-have features for my business are only available with the highest tier (most expensive) membership.

Marissa

Health, Wellness and Fitness, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2022

After 7 years with another booking software, we switched to Vagaro in 2019 and have been very happy

We really like Vagaro. We have improved/streamlined our online booking thanks to it.

PROS

The interface is easy to navigate and is much more client-user friendly than other booking software. And Daily Deals are great!

CONS

Vagaro still doesn't have a lot of little features/extensions that would make doing business even easier, but they keep adding new things, which is helpful.

Reason for choosing Vagaro

Vagaro had better features.

Reasons for switching to Vagaro

Booker's interface was very rudimentary. The site was regularly down for maintenance, making it difficult to schedule or check out clients standing in front of us! And the cost kept going up for no additional features or services.

Penny

Consumer Services, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2019

Vagaro Fan

I have no complaints. Vagaro has done exactly what they claim to do and has proven to be very user friendly.

PROS

Cost affordable All the features that are available Easy to use Clients love the reminders that they can get

CONS

I haven't found anything yet. Using the marketing tools can be challenging for a new comer, but for the most part I don't have anything to complain about.

Reason for choosing Vagaro

Cost, features and ease were the top reasons.

Reasons for switching to Vagaro

This product is more affordable and much more user friendly. The updates are all taken care of without additional costs and without down time to the program during regular business hours. So many features available without extra add-on costs. Vagaro has been a huge benefit to our business!

Kyesolyn

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2020

My Search For Software Is Finally Over

Using Vagaro I've found that it puts me at ease and I no longer stress about confirmations, keeping up with clients schedule for services, I am able to get deposits, clients can book themselves according to the availability that have, I can offer specials/discounts and know that they are not only sent to clients but announced on the site. Using Vagaro has definitely help making marketing much easier.

PROS

The Vagaro Software is very easy to use and has a video tutorial option for anything you aren't sure about as well as customer service persons on hand. After reviewing and researching multiple programs I decided to give Vagaro a try because they have excellent reviews, extensive options for all areas of business that allows for growth, reports to follow sales patterns, customization for services and sales, free software for credit card charges when you sign up for services and so much more. Best of all, it won't break the bank and they continuously offer suggestions on how to increase sales and bring in more clients.

CONS

There aren't really any cons that I haven't been able to get help with via tutorial videos. If anything, there are so many options that I haven't learned everything the system can do after nearly 6 months. I feel like the system lags sometimes, but I cannot say for sure if it's the system or my connections.

Reason for choosing Vagaro

Ease of scheduling, rescheduling, canceling without having to contact us, ability to customize the system for my business, flexibility in booking, adding and removing services, ease of payment processing and collection of deposit for services.

Reasons for switching to Vagaro

Easier and more creative marketing options, expansion options, better value

Vendor Response

Hi Kyesolyn, thank you so much for your kind feedback. We greatly appreciate it and are so happy to have you as a Business on Vagaro!

Replied February 2020

Matt

Health, Wellness and Fitness, 1 employee

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2020

Awesome software with amazing support

Currently we have been able to streamline our scheduling and payments with Vagaro. Recently we integrated zoom so that we could work our way through the COVID-19 crisis. It was one of the best and easiest to use additions vagaro has added.

PROS

Vagaro is extremely easy to use I love how they truly listen to the customers and are constantly evolving their software. They have done and continue to do so much for small business. Amazing bang for your buck!

CONS

The only feature that I do not like about the software is the ability to past date payments. For example someone pays with a check and you do not input that payment the day of then you can not back date the payment date.

Reason for choosing Vagaro

Both software's did not compare to the compatibility of Vagaro. The cost and user interface was no where near that of Vagaro.

Reasons for switching to Vagaro

Mindbody started nickel and diming for everything, their software was great but definitely not worth the prices they began to command. Mindbody's card processing is even worse for random changes and fees.

Vendor Response

Hi Matt, we just wanted to thank you for your kind feedback. We are so glad that you love the software, and thankful to have you as one of our Vagaro Businesses!

Replied April 2020

Tammy

Consumer Services, 2-10 employees

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2020

Exactly what our salon has been looking for!

Overall, Vagaro has saved me so much time as the salon coordinator. It has made things that used to be tedious, time-consuming, and ineffective so simplified. Our out-dated system had limited options on many things. The auto-texting for reminder's (previously we did all reminders by calling clients) saved out life. It has saved us on no-show appts, clients showing up at wrong times, etc. We have even saved $ on the amount of appt cards we use because client's just want the text message instead of a physical card.

PROS

SO USER FRIENDLY! Our stylist's were so intimidated by getting a new software, especially after using the same, outdated one for over 15 + years. Many of them aren't the most tech-savvy individuals, but it took hardly any time at all the train them on the system. They LOVE having the ability to see their schedules from the personal smart phone/ tablet when they aren't at work. Our client's LOVE their texting reminders.

CONS

One of the main things I do wish were able to be customized would be on the daily ticket sheets we print each day. I would like to edit the amount of history for each client that is shown so that multiple pages do not print out for each client. The font is small and so i have to print it to be larger and then it ends up printing multiple unnecessary pages out.

Reason for choosing Vagaro

Price point was much better fit for our salon, as well as user- friendliness & easily navigable.

Reasons for switching to Vagaro

We really wanted the stylist's to be able to see their schedules at home, and also wanted the texting reminder's available to our clients.

Vendor Response

Hi Tammy, we greatly appreciate your kind review. Thank you for letting us know what you love about Vagaro!

Replied August 2020

Mary

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2020

Features & functionality

PROS

Vagaro keeps all of my client information, services, products, reports and finances very well organized. I've used this software for over 5 years now and my favorite thing is, it's forever changing (for the better of course). I honestly have no complaints with the way it runs, however, if I'd like to see a change all I have to do is make a request and they take it under consideration. Obviously not every suggestion can be accommodated; but for the most part it just keeps getting better and better for a very reasonable price.

CONS

I wish when a customer decides they want to opt-out from receiving email marketing from one salon it wouldn't affect another. When a different business uses vagaro but the client has been to someone else and chose not receive email marketing they don't receive mine.

Reason for choosing Vagaro

Convenience at first. Where I was renting it was already being used. Now I own my own spa and don't share with anyone but continue to use it because I'm extremely satisfied with customer service and fuctionality.

Vendor Response

Hi Mary, we greatly appreciate your kind review. Thank you for letting us know what you love about Vagaro!

Replied November 2020

Melinda

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2021

Vagaro is an INCREDIBLE deal & service!

Vagaro is hands down the best!! We thought we needed to switch to Mindbody recently (because a handful of nearby studios used them), and we were back in just TWO weeks because Mindbody's software and customer service were unbelievably awful. Vagaro has superior customer service, intuitive system use, MUCH better user-interface, and overall an excellent staff and customer experience! Our clients were SO happy when we switched back to Vagaro :)

PROS

It's easy to use, customer service is always available and helpful (even if they can't solve your request right away, they get back to you), our customers LOVE the ease of the program, and it's actually affordable!

CONS

I do wish you could check people in to a class and if someone didn't show, it would register as like 7/8 in the class count after checkout so we could see the "realtime" class attendance.

Reason for choosing Vagaro

Affordability, customer service, and better product.

Reasons for switching to Vagaro

Vagaro has superior customer service, intuitive system use, MUCH better user-interface, and overall an excellent staff and customer experience! Our clients were SO happy when we switched back to Vagaro :)

Vendor Response

Hi Melinda, we just wanted to thank you for your kind feedback. We are so glad that you and your clients love the software, and thankful to have you as one of our Vagaro Businesses!

Replied March 2021

JENNIFER

Recreational Facilities and Services, 1 employee

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed June 2021

Fantastic for this one-woman show

Very affordable booking/confirmation system, credit card processing, inventory management and reports included, these are my baseline needs and Vagaro fulfills them 90% well. They were very helpful when signing up and helped me import most of my needed info, not perfectly, but pretty well. That is the end of actual human interaction though and sometimes an actual HUMAN customer service conversation by phone would be appreciated.

PROS

Very easy to use on both desktop and mobile; great price for what you get, especially for a small or individual practice--calendar, email/sms confirmations, online booking (if you choose to use that); reports (though either I haven't found some yet or they could be improved, i.e. I accept checks and it gives me a total for check deposit, but not the # of checks); integrated payment system takes clear and fair CC fees out as they occur, COVID clean checkout can send signature/gratuity page to clients mobile; a la carte pricing, i.e. I needed "forms" for sending COVID forms, but can cancel that portion anytime and save $10/mo if not needed; Inventory management--could be improved, but for around $30/mo, can't be beat from what I've found.

CONS

Deposit reports: how many checks are in the total that I need to deposit for a period of time? Would save me from adding all checks manually to see if amounts match; Inventory: To adjust current inventory items, it seems I need to do it item by item... they have a "mass edit", but I have never figured out how to get it to work for me and I HAVE contacted support about this issue, the back and forth chat is exhausting and sometimes you need to step away from the computer for a reason and the chat ends. Pricing on Service items: There should be a button to allow the pricing to show in the Appt and/or confirmation emails, if I want the price to show, I have to make it part of the Service title, thus when my prices change, I have to change each of those titles manually. I have clients who like to prewrite checks and they need to easily know the price ahead of time.

Reason for choosing Vagaro

Inventory management was the big reason, I don't believe either of the above had them at the time....

Reasons for switching to Vagaro

Booker was great for the individual or small business when they first came on the scene, now their minimum price (with fantastic features, online booking/sales whether you want them or not) is $129/month, that is ridiculous for one person to pay and they didn't want to work with me even though I'd been with them for over 10 years (when it was $25/month for an individual to have all of those things). I understand inflation, but clearly they only wanted to work with larger accounts and that is their business decision to make.

Michelle

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2022

Vagaro Love (it's a real thing)

Great, great. I love Vagaro. Like, sincerely hands-down I am fan all the way. It's format is user friendly for my clients and my staff to learn. The vagaro university on YouTube is so useful. Of course, their customer service rocks. The learning curve with my previous CRM was painful and long. Vagaro is a joy to work with.

PROS

The customer service. The majority of reps are great and very helpful. I also love the a la carte pricing, it makes it so much more affordable and you can add what you need as you grow. I also love how they are consistently adding new features. I also feel like they listen to user feedback and implement changes. Vagaro University on Youtube is great! The electronic forms are a lifesaver to help enforce our cancellation/refund policy. Thanks to Vagaro I could run my business with peace of mind and be seen as more professional by the public.

CONS

I wish the logging in part was faster for the client and also it feels like the experience is more on vagaro than our brand. I would like the option to create a brand app more affordable. Also, if a client already has an account from another user, it erases the information placed it by me and makes me start all over. I would also like the client to add their mailing address and date of birth on their intake. The mailing address is an important aspect of our marketing. I wish the star rating on employees could be a feature that could be turned off or on. At times, it makes it hard for newer therapists to get bookings.

Reason for choosing Vagaro

Outstanding customer service, the learning curve was a quarter of what MindBody was. The price was so reasonable for a solo provider which is how I started.

Reasons for switching to Vagaro

MindBody was terrible. The monthly price was ludicrous and expensive. They raised prices four times in one year without notice. All the "bells and whistles" they offered were so hard to use that it wasn't worth it. It was way too expensive for a start up. I hated the learning curve.

Vendor Response

Hello Michelle. We appreciate your review. If you would like to discuss these issues further, please reach out to reviews@vagaro.com. Thanks so much for the kind words!

Replied July 2022

Mike

Consumer Services, 1 employee

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Great Scheduling System for both provider and clients

I have been using Vagaro for about a decade now. I would say that if your looking for a scheduling system and the ability to have your clients book online and also receive reminders than Vagaro is perfect for you.

PROS

I like that fact that clients can schedule anytime. I also like the fact that on my voice mail I inform new and existing clients of the website. This is very helpful because I can't always answer the phone. This gives the clients more option and the ability to look at my schedule and make an appointment that meets the clients needs.

CONS

It was difficult using the Merchant Services to take payments. The price was in line with some of the other providers such as Square. Before taking payments from clients, I wanted to make sure it work. I used my debit card to charge $1.00. After I did that and started taking payments they froze my account, noting that I violated the Merchant Service agreement. It took several months to get this resolved. I had to find out which company Vagaro was using to process Merchant Services. I had to call so many times as well as write and mail out demand letters to get my founds. I found that it was less expensive going with one of the major processors such as First Data and Fiserv Merchant Services. I also was not impressed with Vagaro's customer service. I had issues with their Merchant Services as well as some other customer services issues. As I have been using Vagaro for the past decade I would have hoped that their customer service would be much better. Don't expect much from the customer service team or the management.

Reason for choosing Vagaro

Vagaro had the best system.

Reasons for switching to Vagaro

Schedulicity was not providing what Vagaro was offering.

Maria

Consumer Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2016

Excellent Booking System !

I really love this booking system . I find it easy to use and reliable. I also love the chat feature. If I don't understand something or need help with something or just plain forgot how to do something Vagaro tech support is there to help. I first got it because I needed a website ASAP to look professional. I also needed a reliable booking system for myself and my clients. it has increased client retention and clients that did not like to book in advance no do so because they don't have to remember to call and then play phone tag until we get to talk. I am a sole proprietor. Even good people forget appointments , with the 3 reminders that clients get its hard to forget to come in. If they still do forget or no show you can check with Vagaro to see if the text actually went through. I had a client that said she never got the message. She seemed honest but I did not see how that could be possible. I checked with Vagaro and there was an issue with her phone service. I don't do this with everyone, but in this case she really did not get the message. I do love that wen a client confirms the appointment the color in the appointment book changes to orange . If not I call them up. I love how it keeps track of what I do and what the clients get. I also love that I can set rules for online booking. I have mine set to 48 hour advance booking notice and then I have to approve it. But its possible to have same day booking open as well or not at all. I can keep track of how I I take payment cash or credit or check. The gift certificates are wondeful too. You can have a little creativity with them. Now and then someone will call when I am closed for a gift. I can send them a gift certificate through email. You can also do email blasts. I think a text blast would be great too, although they don't offer this at the moment. .

PROS

The ease of use, and the fact that clients get repeat reminders. It has increased client retention. It also shows new clients that I am serious about the business. The website was so easy to set up.

CONS

It does not work with Square. I was using Square before I started with Vagaro. I love Square too. I think the ability to text blast would be great. I know it takes me days to read my own email. A text is read that day. I do wish I had more space on the website. I do offer more services than the average cosmetologist. I also wish there was an easier way to get products that I sell into Vagaro. I think this should be something that Booking systems and beauty companies work on together. it would be great if you could just dropa Dermalogica App into Vagaro. When prices change all products are updated. and so on . Any product line that a salon or spa could use should have something to just ad in easy peasy.

Kaysan

Hospital & Health Care, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Varago software is a great value for the price you pay to obtain it.

The receptionist at our health center is able to navigate effortlessly through the Vagaro CSR interface, while multi-tasking. The clean and intuitive layout is very user friendly for our staff. We are able to gather all a customer details in a few minutes. We can setup accounts quickly in book an appointment in record time. It is impressive how seamlessly a customer and our staff could access the schedule and details of all our wellness staff.Our customers are able to pull up appointments on their phones easily, and I noticed how organized the interface is. The appointment details are neatly displayed, including the date, time, and services, and confirmation of services are instantly sent out without delay. When it comes time to pay, our receptionist can process the transaction smoothly using the integrated payment features of the CSR system. We can offer a printed receipt and an email confirmation, which was a nice touch for my records.Throughout the entire process, I was impressed with the efficiency and accuracy of the Vagaro CSR system. It was clear that the software was designed with both the staff and customers in mind.

PROS

The software is easy to use. It integrates easier with all social media platforms and google calendar, which is critical because so many people use Gmail and google browsers regularly. It's cheaper than Mindbody and they provide everything you need in order to setup a successful health and wellness center especially if you do massages and facials etc. Vagaro allows you to rebook an appointment on the spot from your phone, iPad or desktop, which is super convenient.

CONS

It was really hard to setup the services based on how our packages our billed etc., but the technical support was very helpful. The biggest issue was the compatibility of the payment processing machine. We had a hard time trying to integrate it with our Wi-Fi network and eventually had to change to a hard-wired connection instead of Bluetooth. The trouble shooting took too long and figuring out a solution was too time consuming. But the problem was unique to us, and not one you would normally see doing integrations.

Reason for choosing Vagaro

It's cheaper and the software is better designed with both the staff and customers in mind than their competitors.

Joanne

Health, Wellness and Fitness, 1 employee

Used weekly for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2021

Evaluated by a massage therapist with 25 years experience.

Very positive. The company upgrades their product when needed adding user friendly comprehensive features that enhance the users experience.

PROS

It's very easy to use Vagaro for online and mobile booking for both the owner and client. COLOR CODING: I like the use of color bands to show confirmed, show, no show etc. it helps me keep track at a glance. CHECK OUT: The check out is also very easy with all options for payment available. If you like keeping track of customers paying with MasterCard, Visa etc this option is available. This was not my experience with other programs, although it's not something I used it would be helpful for tracking clients paying with Medical Flex Plans. NOTES: I like this section it's comprehensive to different professions. The medical note section is helpful for massage therapists and other medically oriented professions. I especially like the POP UP notes. Very helpful when you have special needs clients. Also helpful for an aging (post menopausal) memory (LOL, some may not understand this importance). PERSONAL TASK: This is a great option that allows you to block off chunks of time. It also allows you to choose reasons for the block, sick, personal time etc. Especially nice when tracking you personal down time. All in all it's a well thought out program. Whenever I've needed help the CHAT feature and the customer service representatives have been very helpful in solving my issues. Generally you don't have to wait long for help. That's especially helpful as every self-employed persons time is valuable.

CONS

If you need to shut off the online feature (which I've needed to do during Covid) you can't last I checked. Plus, I'm in the process of downsizing toward retirement. I'm no longer looking to take new clients but I want to continue using the program to book my existing clients. I just wanted to prevent clients from being able to book on line so I can control my schedule. The only way to do this was to block out all my time slots with the Personal Task feature. Clients eventually end up calling me, which is what I want. I sent notifications, but you know how that goes. The other option I think would be helpful that isn't available is the option to choose different colors for the PERSONAL TASK blocks. I'm a visual, color oriented person, right now the only option for Personal Task is brown. I like to be able to assign or have assigned colors associated with the different block options, like green for "sick time", blue for "meeting" etc. Lastly I believe this program leads the on line booker to believe it's more of a salon oriented environment. I know for a fact some more medically oriented massage therapists have shied away from using it for that reason, because I've recommended it and received this feedback. I think the developers maybe doing themselves a disservice in this regard. The program is very comprehensive for medically oriented massage therapists, chiropractors, craniosacral therapists, reiki masters and like professions.

Reason for choosing Vagaro

Features, price and ease of use. It was also similar to the features I had with a call center company I used for many years.

Reasons for switching to Vagaro

I liked the features, custom service experience, price and ease of use.

Vendor Response

Hi Joanne! Thank you so much for your feedback! We do offer an ability to turn off the online booking feature. This setting is available on the Employee Profiles page. We appreciate your review and are thankful to have you as a business on Vagaro!

Replied January 2021

Amber

Consumer Services, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed February 2023

Salon Owner

I am happy using this for our salon booking system and calendar.

PROS

I love the price and simplicity of booking salon services with the appointment reminder texts it sends on my behalf there are little to no no shows. It also allows double booking and online booking if you choose to use that feature.

CONS

I struggle to get the register and printer/credit card reader to sync and have called customer service a few times over the years. For some reason it doesn’t work like it should. I’m always using my square credit card reader as a backup and the key to open the register for change.

Reasons for switching to Vagaro

Price was extremely higher.

Karen Cecilia

Human Resources, 2-10 employees

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

1

Reviewed September 2023

Do not use Vagaro if you run a Nail Salon

Not the greatest. As a paying customer and owner I shouldn't have restrictions or have roadblocks because vagaro is not set up for nail salons but yet advertises that it is. The system is not convenient to use in many different situations. The solutions are very inconvenient, pointless, problematic or no solution at all. Some solutions create other issues in the system. Its honestly poorly set up. Creating all these steps to find information or make changes is unnecessary and it even makes it difficult for new receptionist to learn the system. Ive also experienced agents not being available for days in a row. The system has many glitches and runs very slow. For how expensive the printer cost, Im constantly dealing with it disconnecting and their support team help set up to the wifi to prevent this issue but still does it. I have not used Vagaro for a very long time and the fact that MANY problems came up with the setup and solutions to problems creates more problems or restrictions in the software is terrible. As a business owner, I don't need more headaches. Talking with other salon owners, they have also experienced the same or similar problems with vagaro and transition over to other softwares. I am now in the process of switching. Can't say Vagaro is a great system for salons.

PROS

Pos system works well. Fees are not to bad.

CONS

I would say the whole setup is not good for a nail salon business or even set up in a convenient manner. Theres so many steps you have to do in situations just to resolve one simple problem. Ive had more bad experiences than good. Ive experienced not being able to do price adjustments at checkout even as the owner I have no access to make changes. This is problematic in nail salons since it's common for clients to make changes in their services or didn't know how to book properly online to begin with. By taking deposits, it locks the prices where you can not make changes without doing inconvenient steps beforehand. Cant simply edit or delete things without the deposit getting lost or again completely steps beforehand. Clients tend to no call/no show and block credit cards so deposits are necessary but that causes restrictions. Deposits don't show on the receipts at final checkout. Not all clients want to get emails so I have to do all these steps to find the DATE the client booked THAT appointment just to to track down the deposit. Theres no way to SIMPLY make adjustments or changes on Vagaro without having to do unnecessary steps where now we have a line of clients waiting. Ive bought their printer and the printer will disconnect or shut off at random times of the day. Every solution given to fix or make better of a problem just created different problems or restrictions. Clients constantly gets booted off when making appointments online. The list goes on.....

Vendor Response

Hi Karen, we have been trying to reach you to continue troubleshooting your printer. Please respond to the most recent email to set a time for a phone call. We want to get this resolved for you as quickly as possible, we need to know what time works for you for a phone call.

Replied September 2023

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