Streamlined my business and this software are integrated with my website, Facebook, a customised app, just to say the least.

Graphical interface, simplicity with managing a class, group sessions and appointments. Switching from MindBody was so easy as functionality appears to be similar but in almost every service, much better! They make it simple! Sending SMS or txt messages within Australia is included, well free, as it's bundled in my monthly fee. My team have all picked up how to use the new platform without any formal training! The support is responsive and quick, reporting is fantastic and I am finding new reports even now to help me with managing and running my business. There seems to be a higher level of knowledge within the WellNess Living support teams also, rather than just basic call centre people at MindBody that don't seem to know the product and escalate almost every time you call. I initially thought I would save money by switching to Wellness Living, and I certainly have, but I have also tightened up my cash flow thanks to the enhanced functionality, with my staff more empowered to ensure clients are paid up as well as the app allowing for very easy payment of outstanding balances in just a few clicks. Payment plan functionality is new and fantastic, so I can't forget to bill a client say every week to pay off a past debt or lump sum payment over a period of time. The interface for MindBody is old school and the accounts section gave me a headache, often with clients confused with receipts and invoices. Far prefer the new colourful graphical interface and the simplicity!

I thought being in Australia would cause concerns with support queries due to my time zone, however, the online knowledge base has been fantastic with short videos to show how to do things and because the support team have been fast, combined with having an easy transition to this new platform, I cant say this has been a real problem. I didn't realise how much I could learn from short video's, and so quickly. The customisable SMS's and emails required a little work to suit my business. I personalised the new client 'Welcome SMS' to include a direct link to a page on my website as well as include a link to an app for the "Gift Receipt" SMS and email, but I guess this would be more setup / configuration concerns that one would go through initially?

I appreciate Wellness Living’s customer service. As a business owner with a looooong to-do list, I love that Wellness Living makes our booking platform easy for myself and for our users. All the options available are also exceptional.

I love that Wellness Living includes so many of the features that I would have to pay more for on other platforms. Also, I feel like technology can easily overwhelm me and I find WL very user friendly.

Sometimes there are glitches during upgrades, but they are taken care of quickly.

Not much, very confusing to set up at the beginning. Like their business practices even less.

The member of my networking group who owns a payment processing business looked at my WellnessLiving contract and said that the payment processing fees of Paragon, the company that does the credit card billing for WellnessLiving, is quote -- "borderline predatory." So as a business owner, I have been paying a very high percentage of my sales to Paragon. My annual contract with WellnessLiving was auto-renewed in November, without sending me a notice, so now I am stuck with them until my second year contract expires with them in October. They also require a 30 day written notice before your contract expires, in order to avoid being auto-renewed. If they ran a reputable business, they wouldn't make you jump through hurdles to end your contract. I have already informed WellnessLiving (several months in advance) that will NOT be renewing my contract with them.

The set up was quite easy, and the experience has been great. We had a few hiccups along the way but I have learned through these with the help of the Wellness Living support team, who is always available to help.

The entire system is very intuitive and easy to use.

I don't think we had anything we didn't like.