Network tracking ease of use.

Easy to use and very comprehensive. Easier to use then trying to document with visio or excel. I like the point to point connections that can be hidden when not actively in use. Great for diving down or high level look.

That we aren't buying more enhancements and licenses. Otherwise a great product. Keep up the good work.

Net Terrain has been very easy to use when compared to the old excel worksheets and tabbed rack elevation diagrams we had been using. The collector function of the software is outstanding when rolling in new Data Centers, or network closets. The support offered on any issue it utterly astounding. They are so involved in the good of the company at one point the president of the company actually came out to train our team. I highly recommend the product, as well as the people.

There have not been any cons to this product that I have been made aware of to this point. They work with the admins as well as the developers on a totally equally level.

Network and device information related to in a unique place and system.

* The layers feature is very useful to filter objects and not get lost in busy diagrams * Drag and drop to the diagram for easy data entry and rack mounting * Drag and drop of links makes the creation of connections easy * I like the grid option in addition to custom backgrounds to keep diagrams tidy * Easy routing of cables on a floor plan using quick bend point shortcuts * Exports to PDF, Visio and others directly from the client, without having to rely on server exports * Improved look and feel and usability with the latest version including ribbon menus

* The OSPF feature to find shortest paths is only available on per diagram basis. Since netTerrain supports Inter diagram links and cables, it would be nice if OSPF would support that too. * The excel bulk import functionality is not as intuitive because the column mapping uses generic labeling. I would like to have a drag and drop mapping functionality like the Integration Toolkit has. * The tool is packed with nifty functions and tricks but some of them are buried in the documentation or need to be clarified through support

Ease of entries and quick views. Click and drag feature is a plus along with the support

I can’t think of one thing, this software does exactly what I need it to do in order for me to make entries and changes

Easy to ask questions

Software is wonderful, able to view cabinet layout, equipment, and connection at a touch of a button. Also use it for Power monitoring in cabinets, link to link connections and also view CLR

Work order management should be revamped!!!!! Doesn't fix our progress, the way it is now, it is useless in its certain state!!!

We document the infrastructure. Employees in the branches make online documentation. The documentation is current.

What I like most is visualization, reporting and the ability to design my own patterns.

I don't like the way of designing and mapping expansion cards in devices.

-Highly customizable, plus the software is getting better with every version. -Customer service is top-notch.

Some functions can be a little confusing from time to time. Some diagrams with a lot of objects can slow down the client a bit. Note that we haven't upgraded to the newest version yet.