# Microcall Software Reviews, Demo & Pricing - 2026 > Review of Microcall Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/data-collection/microcall-profile --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / Microcall Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/data-collection/microcall-profile/reviews/) # Microcall 2026: Benefits, Features & Pricing Wondering if Microcall is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Microcall 4.6 [(18)](https://www.softwareadvice.com/data-collection/microcall-profile/reviews/) Pricing Pricing available upon request ### About Microcall Microcall is a unified call analytics solution that helps organizations analyze and clarify complicated voice data by producing easy-to-visualize dashboards to improve employee productivity, manage the voice infrastructure, troubleshoot voice issues, reduce expenses, and improve operational efficiency. Microcall helps users streamline employee management and the voice infrastructure by providing cradle-to-grave searches and ad-hoc reports, real-time alerts for notification of SIP capacity issues, improper routing, voice usage irregularities, customer service levels, increased expenses, toll fraud, as well as dashboards for employee abuse and misuses. Microcall integrates with all on-premises and cloud-based voice solutions including Cisco, Microsoft Teams, Avaya, Webex and all Session Border Controllers. Wondering if Microcall is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## Microcall User Interface ## Popular Microcall Alternatives Main Product Microcall 4.6 [(18)](https://www.softwareadvice.com/data-collection/microcall-profile/reviews/) Ratings Breakdown - 4.50Ease of use - 4.81Value for money - 4.89Customer support - 4.61Functionality Pricing Available upon request Get Price Alternative Product [Phonexa](https://www.softwareadvice.com/marketing/phonexa-call-logic-profile/) 5.0 [(75)](https://www.softwareadvice.com/marketing/phonexa-call-logic-profile/reviews/) Ratings Breakdown - 4.71Ease of use - 4.82Value for money - 5.0Customer support - 4.93Functionality Pricing Available upon request Get Price Alternative Product [ZIWO](https://www.softwareadvice.com/remote-work/ziwo-profile/) 4.7 [(108)](https://www.softwareadvice.com/remote-work/ziwo-profile/reviews/) Ratings Breakdown - 4.71Ease of use - 4.58Value for money - 4.66Customer support - 4.62Functionality Pricing Starting at $40.00 per month Get Price Alternative Product [inconnect](https://www.softwareadvice.com/artificial-intelligence/i6-omnichannel-suite-profile/) 3.9 [(19)](https://www.softwareadvice.com/artificial-intelligence/i6-omnichannel-suite-profile/#reviews) Ratings Breakdown - 4.11Ease of use - 4.13Value for money - 3.74Customer support - 4.32Functionality Pricing Starting at $1.00 per month Get Price Alternative Product [Cisco CDR Reporting & Analytics](https://www.softwareadvice.com/reporting-tools/cisco-cdr-reporting-and-analytics-profile/) 5.0 [(3)](https://www.softwareadvice.com/reporting-tools/cisco-cdr-reporting-and-analytics-profile/#reviews) Ratings Breakdown - 4.67Ease of use - 5.0Value for money - 5.0Customer support - 4.67Functionality Pricing Starting at $6000.00 per year Get Price Alternative Product [Tableau](https://www.softwareadvice.com/bi/tableau-profile/) 4.6 [(2353)](https://www.softwareadvice.com/bi/tableau-profile/reviews/) Ratings Breakdown - 4.12Ease of use - 4.20Value for money - 4.24Customer support - 4.49Functionality Pricing Starting at $15.00 per month Get Price ## Microcall Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Pricing available upon request No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Microcall Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of Microcall Access Controls/Permissions Activity Dashboard Activity Tracking Ad hoc Analysis Ad hoc Query Ad hoc Reporting Alerts/Escalation Alerts/Notifications Analytics API Audit Management Billing for Voice By-Extension Reporting Call Center Management Call Duration Call Reporting Call Tracking Call Volume Capacity Management Charting Collaboration Tools Contact Database Cost Analysis Cost Tracking Customizable Branding Customizable Dashboard Customizable Reports Customizable Templates Dashboard Creation Data Aggregation Database Support Data Blending Data Collection Data Connectors Data Import/Export Data Synchronization Data Visualization Emergency Notification Financial Reporting Fraud Detection Inbound Reporting Interactive Elements Interactive Reports Internal Cost Allocation Inventory Management Inventory Optimization KPI Monitoring License Management Monitoring Multi-Location Multiple Data Sources OLAP Outbound Reporting Performance Management Performance Metrics Private Dashboards Public Dashboards Publishing/Sharing Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Remote Monitoring & Management Reporting & Statistics Role-Based Permissions Scheduled/Automated Reports Search/Filter Secure Data Storage Security Tools Self-service Analytics Service Level Agreement (SLA) Management Single Page View Single Sign On Third-Party Integrations Unattended Call Management Usage Tracking/Analytics User Management Visual Analytics Who Answered Log Widgets ## Microcall Integrations Microsoft Teams Integration rated undefined from -1 review Cisco Unified Communications Manager Integration rated undefined from -1 review Webex Suite Integration rated undefined from -1 review Oracle PeopleSoft Integration rated undefined from -1 review Jive Integration rated undefined from -1 review GoTo Meeting Integration rated undefined from -1 review See all 10 integrations ## Microcall User Reviews Overall Rating 4.6 Ratings Breakdown 5 67% 4 28% 3 6% 2 0% 1 0% Secondary Ratings Ease of Use 4.5 Value for money 4.8 Customer support 4.9 Functionality 4.6 Elena T. Verified reviewer Education Management 2-10 employees Used monthly for less than 6 months Review source Reviewed September 2021 Reporting at a new level 5 This product can be used in schools, colleges, and small businesses for tracking administrative and emergency calls. It visualizes and analyzes voice data in real time. Also, it works on different platforms, such as Zoom, MS Teams, WebEx, and Skype for business. Managers can control company's remote work in aspects related to voice traffic. It includes tackling clients' complaints and inquires (from cradle-to-grave), or monitoring employees' activity (daily/weekly/monthly) via the interactive dashboards. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: The software makes all call activities of the institution or business visible. It tracks any kinds of calls: abandoned, terminated, longer, and international. Access to some critical data (harassing calls or threats) gets easy. The school's security can capture and handle them the moment they occur. The calls for admission and recruitment might help the managers to make accurate decisions, even on the fly. The most impactful feature is the Report generator. It creates and saves unlimited reports on the Dashboard, then distributes them via email or screen automatically. In addition, the Dashboard autorefresh with new data within seconds. The Windows authentification feature assists in making the information accessible to all the employees. And finally, cost reduction is possible after the call patterns analysis and proper planning. Cons: There is no trial option for the clients to find out whether the product meets their expectations and needs or not. Instead, they might attend the company's training webinars and get familiar with the Microcall functionality (for new users) or explore the new features added regularly (for experienced users). Also, it may be expensive for schools, given their limited budgets and the difficulties headteachers face to provide external funding. Read More EC Emma C. Verified reviewer Mechanical or Industrial Engineering 501-1000 employees Used daily for less than 12 months Review source Reviewed April 2025 Supports our capacity planning by providing evidence 4 Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Microcall was useful because it provided outbound call patterns for the company by region and department. It helped in determining which units were utilizing most of the long-distance charges, and made changes concerning routing of calls based on the numbers. Cons: A problem occurred in Synchronization of Call logs of one of our session border controllers. It needed a patch and restart to bring the full visibility after some period, which needed support assistance. Read More VR Verified Reviewer Information Technology and Services 5001-10000 employees Used daily for less than 12 months Review source Reviewed April 2019 Outstanding customer support 3 Ratings Breakdown 3 Ease of use 5 Customer support 4 Functionality Pros: The reports are accurate, detailed, and easy to read. Overall the program is pretty user-friendly - but if the user has any issues, their customer support is great. There is no question too big or too small for MicroCall's knowledgeable Support Team. I've had to contact them many times and they are always fantastic. Cons: The software itself is a big clunky and the appearance is somewhat outdated. Read More OA OMAR A. Verified reviewer Higher Education 501-1000 employees Used weekly for less than 2 years Review source Reviewed April 2025 Optimise performance of the voice networks through analysis 5 Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: I most appreciate the Microcall’s call tracking for the mix of vendors that we are using. It was used to monitor the usage of our legacy PBX system and usage of UCaaS from Zoom which for the purpose of the migration provided detailed splits which proved useful. Cons: I observed that, depending on the report’s duration and number of years, there is a delay in getting the real-time data. Read More LG Lyneta G. Verified reviewer Insurance 1001-5000 employees Used weekly for less than 6 months Review source Reviewed December 2024 Great product, good value! 4 Easy to use - and provides the services required Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: Good Features - and analyzes the calls very well! Cons: A trail option would have been nice so it could be tested to see if it suited our needs. Read More SG Shelly G. Verified reviewer Hospital & Health Care 201-500 employees Used daily for more than 2 years Review source Reviewed November 2023 Microcall Support is Amazing! 5 Microcall's support is amazing! The product works as expected. We have zero down time and it's so flexible. We are looking at a different phone system and it's never an issue wondering if Micrcall would work, it's so flexible it works on so many platforms. They are always improving their product which is good. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I like Microcall's support. They all are VERY knowledgeable about the product and every time I call in, they resolve my issue. So many times, I dread calling support for help, but never with Microcall support. They are AWESOME!!! Cons: Absolutely nothing. It's an all around great product. Reasons for choosing Microcall We've had Microcall for over 20 years. It's been a great product. It was here when I started 18 years ago and we have never looked to change. Read More MM Mercy M. Verified reviewer Automotive 11-50 employees Used daily for less than 2 years Review source Reviewed May 2024 MICROCALL REVIEW FOR ALL IT IS B.O.A.T 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I like the fact it supports a vast range of platforms Microcall is a very easy to deploy tool either locally or in the cloud It is simple to use Cons: Nothing comes to my mind that i can state as a dislike Read More DP David P. Verified reviewer Government Administration 501-1000 employees Used weekly for more than 2 years Review source Reviewed November 2023 Basic review 4 The over all experience has been great. Good support when needed. Training provided when requested. Ratings Breakdown 3 Ease of use 4 Value for money 4 Customer support 3 Functionality Pros: Being able to track calls cradle to grave. And see all aspects of the call Cons: The user interface is not easy to navigate sometime to get the report you need Read More BC Bruce C. Computer Networking 1001-5000 employees Used weekly for more than 2 years Review source Reviewed April 2017 Tough Love 4 Ok... Let's do this... Ungh, glove one off... uuhhhgh... That's the other one... Now... Let me begin by saying that after a mere 22 years of using this software, I think I can rightly criticize and not worry about being PC... First and foremost, let me just say that no matter the current state of this offering, the product NEVER ceases to improve. You can expect updates yearly with new features always. So, it the feature you are looking for is not obviously there, check your calendar; that feature may only be a month away. Second: this may not be the most intuitive software ever developed. Do Not Despair! Microcall has a top-notch support group. If I lived a little closer to Atlanta, I think I could get these guys to cut my grass... They are never too busy. You never have to wait on someone getting in touch with you. They make me feel like I am their only customer and are just waiting for something to do. Reminiscent of the old Maytag repair man... If you need a report and can't figure how to make it do what you need, give'm a call. They will write custom reports for you all day. And, they'll even show you how if you are interested (if not, doesn't matter; they'll just write it anyway... ) Complaint: Software looks old... Wait a month... new version around the corner. Complaint: Looking for hosted solution. Again, it's coming... Complaint: I don't know how to... See customer service. This software not only tracks calls cradle to grave, but alerts you whenever the hinky starts up... Dropping calls? It will let you know. Service interrupts, check you email. Can't sleep at night, get this software. Shucks... Past the halfway point and have not even gotten to the (NEW) web-based dash board. Fire this goldfish up and start monitoring you phone traffic in real time. Build the dashboard to track you major interest. Don't know how... See Customer Service. Got a business with lots of departments and managers? Give them the link and let them do the work. You've got better things to do. Each manager can be set to see only their employees' calls. Sally spends all day talking with her new boyfriend? Now you know. Bob is sleeping with the receiver to his ear? No more guesses. Just glance at you dashboard. With the managers watching the help, you are now freed up to concentrate on your real job: IT stuff. Ratings Breakdown 3 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Customer support Cons: It's not free Read More Jatin B. Verified reviewer E-Learning Self-Employed Used monthly for less than 6 months Review source Reviewed April 2021 keeps me organised 4 Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Most impotantly its easy to use. It is very tech-accommodating. I like the sidebar they let you use. I utilize the discussion work area consistently in light of the fact that it's a piece of my regular undertaking. I figure more organizations should utilize it for their correspondence.It's really simple to utilize once you see how everything functions. I accept microcall is the eventual fate of correspondences for higher instructions and different areas. Whoever thought about this thought is a virtuoso. At the point when the pandemic hit it is extremely difficult for organizations to speak with one another. It is an extraordinary item for enormous organizations to utilize. Cons: Once in a while it logs me off the server without my authorization. It logs me off and I don't understand I'm disconnected. Once in a while it runs somewhat slower. In any case, it functions admirably for what I need it to do. I've been utilizing it each and I'm becoming acclimated to it. I think there can be more regions where you can modify your display. There wasn't much about the product that I didn't actually like. I would simply add more highlights for my clients. Perhaps add a website page. Giving the client more control is in every case better for an item Read More Showing 1 - 10 of 18 Reviews [See All Reviews](https://www.softwareadvice.com/data-collection/microcall-profile/reviews/) ## Other Top Recommended Call Center Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (564) Recently recommended **5** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **5** times [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) **4.6** (142) Recently recommended **5** times Stuck Between Options? 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