Phocas Software vs Segment

RATING:

4.8

(118)

Phocas Software has 118 reviews and a rating of 4.78 / 5 stars vs Segment which has 72 reviews and a rating of 4.65 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.8 (118)
4.7 (72)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
April 19, 2024
June 7, 2024
Pros/Cons
  • Pros

  • I like the instant, fluid information that lets me quickly get the information I want when I want it how I want it, sales me hours a week, what's not to like.
  • The ease to use and train employees on this BI tool makes it best in the market. The power of building your own databases, customizing reports and the level of customer service is outstanding.
  • Cons

  • Unless someone is a pro on Phocas, it is difficult to navigate your way around it and completely understand how to use it.
  • I also occasionally print a report that displays in a weird format with regards to column headings and column widths.
Read all user reviews
  • Pros

  • Ready made integrations with most critical SaaS services makes it easy to share data between systems.
  • Setting new events is easy and the software is very intuitive. The real-time debugger view is super helpful during software development.
  • Cons

  • And setting up things might be a bit tricky if you’re a newcomer in the world of analytics/JavaScript.
  • The pricing model (MTUs) when you have a lot of anonymous users can be a problem.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos