About Process Runner

Process Runner is a robotic process automation software designed to help businesses in the supply chain, IT, manufacturing, finance and other sectors streamline data management processes between Microsoft Excel and SAP. Administrators can create, extract and update data from SAP applications using Microsoft Excel.

The platform provides built-in templates, allowing teams to automatically manage sales or purchase orders, materials and customers. Process Runner enables managers to convert, monitor and migrate information and manage load testing data to execute process simulations. Additionally, the solution lets businesses secure captured data in accordance with compliance and governance protocols.

Process Runner offers one-click error-processing functional...


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7 Reviews of Process Runner

Average User Ratings

Overall

5 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

5.0

Ratings Snapshot

5 stars

(7)

7

4 stars

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0

3 stars

(0)

0

2 stars

(0)

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1 stars

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November 2019

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

November 2019

Multi Use Process Bandaid

For us process runner is a bandaid for automation. It’s versatile, and can be used to fix issues quicker than a code change in SAP that could otherwise take weeks to implement.

Pros

With a database license, we use process runner to replace most of the most repetitive tasks in Sap, including order placements, data change, subsitutions/transitions, and document cancellation.

Cons

It can get costly, and licensing can be difficult to manage if you don’t go with an enterprise or server license. Since it is generally tied to a user, it’s hard to arrange backups for people who vacation and our primary developer has to work often for an hour even on her vacation days if the business itself is open and running. It’s hardly faster than your fastest employee, but is way more tireless and efficient

January 2021

Carla from East Penn Canada

Company Size: 201-500 employees

Industry: Wholesale

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Process Runner for SAP Master Data Management

We were able to greatly improve our mass master data management processes in both speed and accuracy as well as expand the number of data sets we maintained. It reduced training time for our master data team, as well as empowering them to manage the their data without the need for IT resources.

Pros

It enabled us to move away from the SAP LSMW tool for mass management of master data in SAP. We were able to eliminate the need for a programmer to run mass updates, enabling the work to be done within our master data team with limited IT support on a day-to-day basis.

Cons

For a SMB, the cost per license is high.

Reasons for Choosing Process Runner

We found Process Runner to be more user friendly and it offered additional tools, including the ability to run BAPIs.

Reasons for Switching to Process Runner

LSMW needed to be run by an SAP ABAP Programmer and also did not have the same level of data validation checks as Process Runner has. This allowed us to empower our Master Data team to complete mass updates, while ensuring data accuracy and greatly reducing the time to complete them.

December 2020

James from Eby-Brown

Company Size: 1,001-5,000 employees

Industry: Wholesale

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

December 2020

Process Runner - Easy to implement - Very User Friendly

The overall experience with process runner has been outstanding!!! It has done wonders for my department and for our organization. Not only do we use it in 90% of our daily processing, it also has enabled us to develop a solution when we have had needs in others areas of the business on an ad hoc basis. We have realized our investment many times over. Great product!!!

Pros

The software was very easy to implement. We did so without IT involvement. The product is extremely user friendly. In SAP, we previously used LSMW's. We changed all of our processes to Process Runner. This allowed us to be more flexible to in meeting every-changing business requirements. We were able to automate processes to the point where reduced staffing by 33%. The product paid for itself in one year.

Cons

There really was not anything to not like about the software. At times, the response from customer service was not always helpful the first time around, but we would eventually get there to resolve the issue.

Reasons for Choosing Process Runner

The attention and customer service that we received when first pursuing a software solution was exceptional compared to the alternatives.

December 2020

Cory from Kimball International

Company Size: 1,001-5,000 employees

Industry: Business Supplies and Equipment

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

December 2020

The Key to Efficient SAP Workflow

We update thousands of records every day with Process Runner. Our entire Engineering change process is built on it.

Pros

Process Runner is simple to deploy. It uses existing SAP security and requires no special installation or server-side changes to use. It's simple to get started, but it can do so much. After nearly 10 years, there is no SAP process that Process Runner has not been able to automate. When I do find something I can't figure out, I can turn to customer support and often get a solution in a few hours. Just today, we talked about updating 150,000 line items. Other groups in the business gasped and talked about the days it would take to do. My team just shrugged and told the managers, " We have Process Runner, it'll take a few hours."

Cons

I would really like enhanced threading. Multi-thread processes are wonderful, but sometimes updates will fail because the record is locked due to another update. I'd like the ability specify some type of key that tell Process Runner "Don't try to update more then one of these records at a time."

December 2020

Alberto from Nutranext

Company Size: 501-1,000 employees

Industry: Pharmaceuticals

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Very Useful and easy to use

We have used to upload initial master data when we integrate a new company, brand, we use our existing scripts, we can modify them easily and the process is very convenient. It is easy to involve the data/process owner and create new recordings. It is easy to validate and very convenient.

Pros

it is easy to use, provides good results. Once you have a process set it makes it very easy to fill the data and to do the upload. It is flexible and can be used for different types of data.

Cons

If you need to eliminate fields or add, and depending on the transaction type (materials, customers) you have to have a deeper knowledge of the flow, fields, special commands to end a transaction, to save. It is also hard to include a new tab or screen.

Reasons for Choosing Process Runner

We acquired Process Runner because that is the product that the consultants used initially and recommended for us to use.

December 2016

Brian from SAP Consultant

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2016

Great Product that saves time and money!

I have used Process Runner on several SAP implementations, and I can't even add up the efficiency gained by this tool. I have managed SAP implementations for almost 20 years, and I only wish I would have had this product sooner. It solves so many data management issues. I will budget in this tool for every SAP project that I'm involved with from now on, I'm not going to be without it, it is that useful.

December 2016

Sanjiv from Canvas Int

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2016

Great Tool!

Made our lives easier. There is no more manual entries. No more guess work and this is reliable and fast. Love this software.

Pros

Ease of setup and great support!

Cons

Licensing model was confusing but sorted out in the end.