About Zoho Forms

Zoho Forms is a data collection tool. It allows businesses to create forms at one place and publish them at multiple platforms. Its features include creation, design, publish, notify, integrate and analyze. These features help in personalizing forms and creating PDFs. Users can also configure email alerts.

Zoho Forms offers templates such as business forms, construction forms, medical forms, HR forms, e-commerce forms, education forms, request forms, non-profit forms and personal forms. It is available on iOS and Android Stores. It helps businesses create, share, work offline, notify and manage data.

Zoho Forms integrates with Zoho CRM, Zoho Campaigns, Zoho Desk, Zoho SalesIQ, Zoho Sheet, Zoho Sign, Zoho Recruit, Salesfor...


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65 Reviews of Zoho Forms

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May 2021

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Shahila from CIMB

Verified Reviewer

Company Size: 10,000+ employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

Can be use online and offline

I use this software to collect survey and data from workers on my organization. Building a form using Zoho Forms is very easy as it not involving any coding and using the drag and drop interface to construct and managing the form layout.

Pros

One of the best thing that make Zoho Forms different from other form builder is, it can be access and use from online and offline state. Every time there are new entry to the form, it will send notification to the apps and i can set it to send push up notification directly to my phone to avoid me missing anything.

Cons

Lacks of option for the form template and no easy customization to the form is the thing that i least like about this software. The report generated from the data collected from the form is not complete as some of the data field on the form are not included on the report.

Reasons for Switching to Zoho Forms

Zoho Forms can be used both online and offline compared to Google Docs.

April 2021

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Suhailah from 7-Eleven Malaysia

Verified Reviewer

Company Size: 5,001-10,000 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2021

Drag & drop forms

The privilege to able building forms online really has help me with my task and work. It is very flexible as i can use it from any device that i have in hand, and need no installation at all. Overall, i am very satisfied with this software.

Pros

I need a simple forms builder that can work from web browser and don't need too much technical process while building it, and stumble across Zoho Forms. It has every aspect and feature that i need, especially for it to be able to work online and no need any installation on the device. It also has a good sharing option that i can share the forms using the emails.

Cons

This forms builder is a very basic software. I need to build everything from the start because it lacks of template library. Some of the feature is only available for the premium account, which is too expensive for a form builder software should cost.

Reasons for Switching to Zoho Forms

Google Docs tools is to confusing for me and it didn't produce the result that i expected.

March 2018

Nix from Rudeson Apparel

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

March 2018

Good for quick use

Pros

Great for quick use while using the Zoho platform. Easy to access when sending emails using Zoho Email.

Cons

Needs more templates and more up to date designs to meet industry standards. The user interface is also a bit off.

February 2021

Sandra from Yumba Bimbi Support Services

Company Size: 51-200 employees

Industry: Individual & Family Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Zoho forms for functionality

We use a lot of forms in our business and Zoho has freed up a lot of work on the behalf of support workers having to manually do the forms, scan and email and it's easier than using adobe, which I love, but in this case, ZOHO forms all the way.

Pros

This software is a breeze to use and has saved me a lot of time. As we often have to modify a form, Zoho forms allow me to change just that section, quickly and without fuss. Once submitted, the form is emailed directly to the required recipient or recipients, which is easily set up in the settings for individual forms.

Cons

The thing I find most frustrating is the fact that I can't delete users and have to write to support to get them deleted. Doesn't happen often, but it would be better to have in house control over this.

Reasons for Switching to Zoho Forms

Easier to make changes and emails directly to the needed recipient.

August 2019

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Colin from Trade IT

Verified Reviewer

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Functionality

4.0

August 2019

Zoho Forms - Good for complex branching and branding

We were looking for solutions that went beyond the simple and free options from other forms vendors. Zoho Forms is pretty straightforward to use, but handles conditional branching well and does a good job of displaying results in a graphical format. You can also export the data for use in other analysis tools like Excel or PowerBI

Pros

Covers most question types, good options for delivery and embedding and nice results dashboard. Good solution when you need more than a basic questionnaire/survey.

Cons

Branding options are a bit tricky but mostly solved by embedding on a branded page.

Reasons for Choosing Zoho Forms

Branding options, ease of embedding, dashboard display, value.

July 2019

Ahmed ali from Aqib farid

Verified Reviewer

Company Size: 11-50 employees

Industry: Apparel & Fashion

Time Used: Less than 12 months

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2019

Brillaint for generating leads

It helps me in generating the leads

Pros

The most helpfull thing i get from zoho forms is that it gives you an option of adding image in the order forms that helps our customer to select the product easily

Cons

Zoho forms don't have any major issues but some time when we share the link on social media some times it does't open correctly

Reasons for Switching to Zoho Forms

Google forms don't have option of adding the image in the forms

February 2021

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Steven from RYCO

Verified Reviewer

Company Size: 11-50 employees

Industry: Automotive

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

February 2021

The only form builder I found that has an offline feature

Zoho forms is the only form maker that is reasonably priced for 10 users with offline submission features. This is very helpful for us since most of our field agents have limited mobile connection in the provinces. They can input the information we need during their fieldwork and Zoho forms will automatically link it in our google sheets once our employee connects to the internet.

Pros

So far it has the only offline feature for a form maker. It also comes with an android app which is very convenient.

Cons

It has no pricing for additional users but only has a fixed plan. We only submit a few forms per month but we do need additional user accounts at a reasonable price within our budget.

Reasons for Switching to Zoho Forms

It has no offline features.

February 2021

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

February 2021

Zoho Forms Has Just About Everything You Need

Zoho Forms was very easy to learn so we could get it setup and have the forms in use very quickly. The built in approvals process also helped us simplify pre-existing business processes.

Pros

Zoho Forms is one of the easiest and most comprehensive web-based form builders I have used in the past few years. It has built-in drag-and-drop support for all common form fields such as single line, multi line, drop-down boxes, check boxes, file and image uploads and many, many more. Zoho Forms also has built-in support for conditional logic that can be applied at the level of field, page or form to make the process of directing persons to where they need to be on the form and hiding or showing field or pages as needed.

Cons

There are two main issues I have with Zoho forms builder. The first is the inability to have a color picker on the form. It's not included in the standard list and you can't add it yourself. May not be a big issue for most uses but it comes in handy if you work with designers. The second annoyance is with the forms generated when using conditional logic. The logic only applies when the person is filling in the form to hide pages or sections. All those "hidden" section show up when the form is saved in another format meaning reviewers have to scroll through all the blank sections.

Reasons for Switching to Zoho Forms

Microsoft Forms had a limit for the fields that we kept hitting.

April 2021

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Suzannah from Digi Telecommunications

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Telecommunications

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2021

My experience with Zoho Froms

Using this software for our contact form help us to control the data and making the data management more efficient.

Pros

Creating a form like contact form is best to be use with this software. It also can recall back data if the user has entering their details before.

Cons

There are no option to saves the previous form template. I will need to creating everything from the start and it is quite annoying and consume more time.

April 2021

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Suhaila from Astro

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Entertainment

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

April 2021

My review for Zoho Forms

Creating online forms is definitely more comfortable and easy with this software compared to other online form builder.

Pros

There are so many form objective and type that can be build using Zoho Forms. I have use it to create form for invitation and use it for employees evaluations easily without needing any knowledge in coding.

Cons

I need more build-in template that can fit my form objective without me have to build everything from zero. It will definitely expedite my time in creating form.

May 2021

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Habibah from Digi Telecommunications

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

Very effective in creating online form

This software help convert our forms into digital forms help us to reducing the need of physical paper. It also help us to collect data from the form easily and no more manual data keying that we use to do when we using the paper form.

Pros

Feature that i really like Zoho Forms is, it can share and distribute the form easily from email or the public link without having the form to be embedded to web pages as it will automatically do it itself. This is a very good feature especially when you do not have your own website or blog to embedded the forms.

Cons

It has a good integration with other Zoho product but has limited integration with software and service outside of Zoho product. The design provided for the form template is also quite old and not updated for a new design. Luckily, the process to make my own customization design is quite easy to do.

Reasons for Switching to Zoho Forms

Zoho Forms is the best in creating online form.

January 2021

Steve from Steve Long Realty & Auction

Company Size: 2-10 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

January 2021

Zoho Forms

Zoho Forms enable my online customers to fill out pre-listing documents online on their laptops or phones.

Pros

I have been using Zoho forms for the last 3 years. They are very easy to use, and I use them on my two online real estate websites. They are easy for the customers to fill out and they can, also, sign the required forms.

Cons

The only drawback is that you can not upload an original pdf/document that can be converted to a fillable online document.

September 2020

tyag from Aspick led

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

September 2020

collection of data using Zoho forms

was easy to set up and use. integration with Zoho crm was a breeze.

Pros

ease of use and simplicity in integration with Zoho CRM. integrates well with workflows. and the published forms render well on all devices - web, mobile with responsive rendering. possibility os restrictive sharing is a good feature that can be useful for restricted data collection .

Cons

publishing info back from Zoho crm was a bit of a challenge but this also was possible with some workaround.

Reasons for Choosing Zoho Forms

integration with Zoho CRM

August 2019

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dishant from Lionbridge

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

August 2019

Great tool to collect the customer data

My overall experience with the zoho forms is good. I am using zoho forms to collect the customer data and increase my conversions.

Pros

I have been using the Zoho forms to collect customer data from our websites. Users can quickly fill out their details, and we can use it for business needs. One can easily create a particular Zoho form and start collecting valuable customer insights which would have taken a very long time if designed with the backend languages such as PHP. One can import the data from the Zoho forms and upload it on the Zoho CRM for further processing.

Cons

One thing which I would like to mention here is that the User-interface of a Zoho web form is pretty simple. There is no back button on the zoho form after it had been filled to return back to a particular page.

May 2021

User Profile Picture

Maisarah from Digi Telecommunications

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2021

The best for online form customization

I really like that Zoho Forms offer an extensive feature and tools with this software, but not too expensive with its subscribing plan.

Pros

Zoho Forms is really great in customizing my form layout to be fit with my form objective and needs. Collecting data from customer and employees is very smooth with this software. Distributing the forms also quite easy as they has an option to shares the form by email or posting it to the social media.

Cons

The software will got slower if too many field is added to the form. I will need to use it from my computer if i need to create a complex form and not from my mobile device.

Reasons for Switching to Zoho Forms

ProntoForms is too difficult to be handle for me.

October 2019

Kreeti from Charlotte Cafe Pvt. Ltd.

Company Size: 11-50 employees

Industry: Restaurants

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

October 2019

Form Builder For Collecting Customer's Response

Either to collect customers' feedback or to collect new leads and prospects, Zoho Forms has been really a helpful tool for our business.

Pros

Zoho Forms is super easy to sign up, craft new forms or choose from existing templates and share it across various social media platforms, websites, and blogs for collecting customers' responses.

Cons

Though it offers form templates, the design option for form seems limited and most basic. Moreover, I would love to see more models that focus on lead generation.

January 2018

Scott from Mid-Shore IT

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

4.0

January 2018

Easy way to use and manage forms like you never thought possible

Zoho Forms is an amazing way to give a client or company control over their contact and feedback forms, and also allow them to use forms for simple shopping and payment gathering.

Pros

I LOVE how easy it is to not only get started making online forms, but also how easy it is to manage and expand those forms for ANYONE, even those with know website development experience. I use this system for customers that need to manage their own forms, or customers that use their forms for more than just contacting people - like eCommerce or appointments. The free version does a lot of stuff and is great for small businesses that need a little help, but the paid versions also do SO much more! The form builder is also AMAZING and unlike most others, allowing even a novice to make an interactive form.

Cons

The ONLY thing I don't like about this system is how expensive things can get once you outgrow the free version. There is a HUGE gap between the free version and the first paid version, not only in the number of monthly submissions but also the price is a bit high too.

August 2019

Unique from Naturally Devine Wellness

Company Size: 1 employee

Industry: Alternative Medicine

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Working well for my needs

Overall my experience has been great.

Pros

I really like that I can have an external intake form for my clients vs another software I've used for about 2 years.

Cons

The only thing I don't like is that I have to pay for using custom form feature.

Reasons for Choosing Zoho Forms

More professional than the other.

Reasons for Switching to Zoho Forms

Needed a professional and external form.

June 2017

Megan from Legacy Team Sales (LTS)

Company Size: 11-50 employees

Industry: Sporting Goods

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

Exactly what we need - full features, with automated tasks and notifications

Our company-wide goal this year was to get more efficient. Getting forms online has helped us make jobs and tasks easier for all employees - from salesmen to production workers. Anything we can do to save our guys time, ultimately benefits everyone. We're thrilled with Zoho Forms - it's simple to set up new forms and start using them immediately.

Pros

We wanted a form creator that allowed us to create different types of forms for internal use. We've got sales contact forms for our salesmen to use on the road when meeting new customers. We've got forms for our production employees to submit when they have damages. All the forms send automaticaion notifcations to the proper people, and are store in the easily accessible database online. This is exactly what we needed.

Cons

I wish they had more templates. We never use the exact templates, but use them and edit to fit our needs. The template selection is pretty sparse though, and would love to see more options.

November 2018

Joni from Greenfield Midstream

Company Size: 2-10 employees

Industry: Oil & Energy

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Loved Using ZOHO forms for our event!

I really like ZOHO Forms!

Pros

We used ZOHO Forms as an RSVP to a Poker Tournament and Open house. I loved how easy it was to set up the original form for our guests and that we could use PayPal to have them pay for their buy in to the tournament and even donate to our chosen charity. Most important was the help we got from ZOHO Forms from support when we wanted to add a few features that were a little more intricate than the norm. Manish went over and above to help up get the form exactly as we wanted it. He was really professional and knew the software like he'd written it. His help was worth the cost all alone.

Cons

I think the help feature could be a little more user friendly and just a note that if you call ZOHO, there is no option for help with ZOHO forms. I had to choose the CRM option and get them to get me to someone that could help.