All Zoho Forms Reviews

1-25 of 114 Reviews

Sort by

Reviews are by default sorted by Recommended to software buyers, driven by our proprietary algorithm reflecting the depth and quality of the review, recency of experience, and other factors. As a neutral reviews platform, the star rating of the review is not considered in the "Recommended" ranking, and there is currently no voting mechanism that would allow site visitors to influence the ranking.

Jordan

1 employee

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed June 2022

Very good form software with some minor flaws

User Profile

Shahila

Verified reviewer

Financial Services, 10,000+ employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

Can be use online and offline

I use this software to collect survey and data from workers on my organization. Building a form using Zoho Forms is very easy as it not involving any coding and using the drag and drop interface to construct and managing the form layout.

PROS

One of the best thing that make Zoho Forms different from other form builder is, it can be access and use from online and offline state. Every time there are new entry to the form, it will send notification to the apps and i can set it to send push up notification directly to my phone to avoid me missing anything.

CONS

Lacks of option for the form template and no easy customization to the form is the thing that i least like about this software. The report generated from the data collected from the form is not complete as some of the data field on the form are not included on the report.

Reasons for switching to Zoho Forms

Zoho Forms can be used both online and offline compared to Google Docs.

Anonymous

1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

Performance Beyond Expectations

We used Zoho Forms to automate our time log entry for our employees. The previous system was hard copy sheets that employees filled out weekly, which gave us a low quality data integrity. With Zoho Forms, we have our machinists scan their prints when they work on them to log what kind of work they are doing and automatically enter that data into a spreadsheet. This massively increased our efficiency, eliminated timely data entry, gives us the tools for better resource management, and verifies the integrity of the data we use to generate our invoices.

PROS

Zoho Forms has several critical features, making it the top tier form builder. The forms are easy to create with a gentle learning curve, visual appealing, and highly customizable. Zoho Forms outclasses the competition by providing, barcode scanning, kiosk mode, data collection, compatibility with Zapier, Automated sequences, Redirection, Notifications, and Logic Statements. I researched a variety of other software and found the price and functionality of Zoho Forms blows the competition out of the water.

CONS

Honestly, the only Issues I had were when I ran into the limitations of the free version. I just upgraded to the paid version where everything worked unlimited and flawlessly.

Reason for choosing Zoho Forms

We chose Zoho Forms over other products because it provides the highest level of customization, visually appeal, streamlined appearances, and the best value to expense ratio.

Nix

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed March 2018

Good for quick use

PROS

Great for quick use while using the Zoho platform. Easy to access when sending emails using Zoho Email.

CONS

Needs more templates and more up to date designs to meet industry standards. The user interface is also a bit off.

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed October 2022

If you need a great tool to capture customer data online or in person, Zoho Forms is great

Overall, Zoho Forms was great. Solved a lot of problems for us in regards to data entry from the field to the office

PROS

Form customization was the key feature for us, especially with our multiple brands

CONS

Form editing on the go wasn't always the smoothest, especially if dealing with a unique customer situation, and needing a custom form

Reasons for switching to Zoho Forms

Already using Zoho for CRM, so integration was much better

Anonymous

5,001-10,000 employees

Used monthly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

"Streamline Data Collection with Zoho Forms: A Review"

Overall, the experience with Zoho Forms is positive. The platform's user-friendly interface and flexible form design options make it easy to create and customize forms quickly and easily. Its mobile-friendly nature allows us to collect data in the field or on the go.Overall, Zoho Forms is a solid choice for those looking for an affordable and user-friendly form builder, particularly those already using other Zoho apps.

PROS

I liked the following the most about Zoho forms:Zoho Forms has a user-friendly interface that is easy to use and customize.The platform offers flexible form design options, including branding elements and form logic.Zoho Forms is mobile-friendly, making it easy to collect data on the go.The platform can be integrated with other Zoho apps for seamless data management.Zoho Forms offers powerful automation capabilities to streamline tasks.Data security is a top priority, with SSL encryption, password protection, and CAPTCHA included.It is affordable, with a range of pricing plans available to suit different needs.

CONS

Following disadvantages I faced:Customization options may be limited compared to other form builders.There may be a learning curve for users new to Zoho Forms or online form building.Third-party integrations are limited.Zoho Forms lacks conditional formatting options.Storage space for form data is limited.

Reasons for switching to Zoho Forms

For more great UI and customizable options as per our need.

User Profile

Nasir

Verified reviewer

Marketing and Advertising, 51-200 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed July 2021

Best for Data Collection

Overall experience with Zoho was very good. It is easy to use for the end-user as well as the administrator. Form creation is very simple that even a layman can use the features. After moving to Zoho Forms we haven't used any other online forms for data collection. Highly reccomende.

PROS

We are using Zoho forms for over 2 years. Our regular use is for registrations. The best thing about Zoho Forms is that the end-user doesn't need to sign in or sign up anywhere; they just open the link, fill the form and that's it. The other good thing is data management as you can download the data in CVS or PDF.

CONS

Zoho Login was an issue, the two-factor authentication was not working. We had the Zoho authenticator Android app but it required login, at the same time the website needed authentication from the same app to log in there.

Reasons for switching to Zoho Forms

Google Forms required the user to log in with a Gmail account, which is not the case on Zoho Forms.

User Profile

Maisarah

Verified reviewer

Telecommunications, 1,001-5,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2021

The best for online form customization

I really like that Zoho Forms offer an extensive feature and tools with this software, but not too expensive with its subscribing plan.

PROS

Zoho Forms is really great in customizing my form layout to be fit with my form objective and needs. Collecting data from customer and employees is very smooth with this software. Distributing the forms also quite easy as they has an option to shares the form by email or posting it to the social media.

CONS

The software will got slower if too many field is added to the form. I will need to use it from my computer if i need to create a complex form and not from my mobile device.

Reasons for switching to Zoho Forms

ProntoForms is too difficult to be handle for me.

User Profile

Colin

Verified reviewer

Information Technology and Services, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed August 2019

Zoho Forms - Good for complex branching and branding

We were looking for solutions that went beyond the simple and free options from other forms vendors. Zoho Forms is pretty straightforward to use, but handles conditional branching well and does a good job of displaying results in a graphical format. You can also export the data for use in other analysis tools like Excel or PowerBI

PROS

Covers most question types, good options for delivery and embedding and nice results dashboard. Good solution when you need more than a basic questionnaire/survey.

CONS

Branding options are a bit tricky but mostly solved by embedding on a branded page.

Reason for choosing Zoho Forms

Branding options, ease of embedding, dashboard display, value.

User Profile

Abigail

Verified reviewer

Retail, 2-10 employees

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed September 2022

Zoho Forms is a win-win

PROS

This product is very simple, clean and easy to use. Being able to capture data such as typed answers, radio buttons, check boxes and pictures is key to a form software for my company.

CONS

Integration with different programs such as Google Sheets would be nice, then there wouldn’t have to be so many moving parts.

Reason for choosing Zoho Forms

Because Zoho had a more comprehensive program including the features that I needed.

Reasons for switching to Zoho Forms

Google Forms didn’t have options such as choosing an answer by looking at a picture and choosing the radio button below it.

Ahmed ali

Verified reviewer

Apparel & Fashion, 11-50 employees

Used weekly for less than 12 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2019

Brillaint for generating leads

It helps me in generating the leads

PROS

The most helpfull thing i get from zoho forms is that it gives you an option of adding image in the order forms that helps our customer to select the product easily

CONS

Zoho forms don't have any major issues but some time when we share the link on social media some times it does't open correctly

Reasons for switching to Zoho Forms

Google forms don't have option of adding the image in the forms

User Profile

Steven

Verified reviewer

Automotive, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2021

The only form builder I found that has an offline feature

Zoho forms is the only form maker that is reasonably priced for 10 users with offline submission features. This is very helpful for us since most of our field agents have limited mobile connection in the provinces. They can input the information we need during their fieldwork and Zoho forms will automatically link it in our google sheets once our employee connects to the internet.

PROS

So far it has the only offline feature for a form maker. It also comes with an android app which is very convenient.

CONS

It has no pricing for additional users but only has a fixed plan. We only submit a few forms per month but we do need additional user accounts at a reasonable price within our budget.

Reasons for switching to Zoho Forms

It has no offline features.

User Profile

Esther

Verified reviewer

Business Supplies and Equipment, 1,001-5,000 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed March 2022

Easy to create forms with professional tools.

It is quite good not only for small, but also for medium and large companies, so it has not fallen short of our needs and the experience has been decent, (I recommend integrating Zoho Forms with Zoho Docs to send personalized content to your respondents, such as PDFs or images, messages, etc.)

PROS

Zoho Forms is really efficient in helping me to create forms or requests between consumers and clients. It is very well structured, with availability to enter checkboxes, multiple choice, phone number and others. The configuration offered to the end user is easy to perform. The creation of pages and sections is easy. It is perfectly ready to work with other Zoho products. Fields can be shown and hidden. Variables can be duplicated, which already developed can be used as a resource in other forms which saves time. It can be deployed anywhere and gives you everything you need to design smoothly, you can share it on social networks, websites and the like for more successful data collection.

CONS

*I would like it to open more doors to integrations with software outside the Zoho ecosystem, although it is very well integrated with Zoho products, other applications are more flexible. *Moving away from the free version for more professional and scalable performance and features; a combination of plans is necessary to be more feature rich and reduce the price.

User Profile

dishant

Verified reviewer

Computer Software, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2019

Great tool to collect the customer data

My overall experience with the zoho forms is good. I am using zoho forms to collect the customer data and increase my conversions.

PROS

I have been using the Zoho forms to collect customer data from our websites. Users can quickly fill out their details, and we can use it for business needs. One can easily create a particular Zoho form and start collecting valuable customer insights which would have taken a very long time if designed with the backend languages such as PHP. One can import the data from the Zoho forms and upload it on the Zoho CRM for further processing.

CONS

One thing which I would like to mention here is that the User-interface of a Zoho web form is pretty simple. There is no back button on the zoho form after it had been filled to return back to a particular page.

Rahul

Information Technology and Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed November 2022

Zoho Forms - Good data collection tool

Good

PROS

Zoho forms is a good tool one can use in the organization for data collection and capturing purposes.

CONS

Integration with other software is a limitation.

Kreeti

Restaurants, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed October 2019

Form Builder For Collecting Customer's Response

Either to collect customers' feedback or to collect new leads and prospects, Zoho Forms has been really a helpful tool for our business.

PROS

Zoho Forms is super easy to sign up, craft new forms or choose from existing templates and share it across various social media platforms, websites, and blogs for collecting customers' responses.

CONS

Though it offers form templates, the design option for form seems limited and most basic. Moreover, I would love to see more models that focus on lead generation.

Scott

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed January 2018

Easy way to use and manage forms like you never thought possible

Zoho Forms is an amazing way to give a client or company control over their contact and feedback forms, and also allow them to use forms for simple shopping and payment gathering.

PROS

I LOVE how easy it is to not only get started making online forms, but also how easy it is to manage and expand those forms for ANYONE, even those with know website development experience. I use this system for customers that need to manage their own forms, or customers that use their forms for more than just contacting people - like eCommerce or appointments. The free version does a lot of stuff and is great for small businesses that need a little help, but the paid versions also do SO much more! The form builder is also AMAZING and unlike most others, allowing even a novice to make an interactive form.

CONS

The ONLY thing I don't like about this system is how expensive things can get once you outgrow the free version. There is a HUGE gap between the free version and the first paid version, not only in the number of monthly submissions but also the price is a bit high too.

Karen

Non-Profit Organization Management, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2021

Highly Customizable and User Friendly

Zoho Forms has proven more user-friendly and customizable than competitors.

PROS

Zoho Forms is very affordable and easy to set up with extensive customization features. The web-based help screens provide comprehensive support for creating forms and their email support team is very responsive.

CONS

Doesn't allow for user sorting of forms list and has separate screens for seeing forms/ reports you created and those created by others.

Megan

Sporting Goods, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2017

Exactly what we need - full features, with automated tasks and notifications

Our company-wide goal this year was to get more efficient. Getting forms online has helped us make jobs and tasks easier for all employees - from salesmen to production workers. Anything we can do to save our guys time, ultimately benefits everyone. We're thrilled with Zoho Forms - it's simple to set up new forms and start using them immediately.

PROS

We wanted a form creator that allowed us to create different types of forms for internal use. We've got sales contact forms for our salesmen to use on the road when meeting new customers. We've got forms for our production employees to submit when they have damages. All the forms send automaticaion notifcations to the proper people, and are store in the easily accessible database online. This is exactly what we needed.

CONS

I wish they had more templates. We never use the exact templates, but use them and edit to fit our needs. The template selection is pretty sparse though, and would love to see more options.

Daniel

Financial Services, 1 employee

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2023

Useful tool for automation

I like that they can integrate with other Zoho tools, which makes this software a powerful tool for simplifying simple document management tasks.

PROS

Its interface is very simple. It has the necessary tools to create a complete form with which you can connect with Zoho Signs, another useful tool to create automated contracts

CONS

It won't provide you with many options if you're looking to further customize the form

Phillip

Legal Services, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed March 2023

Doing what it do....

Great company and easy to use for the money spent

PROS

Easy to use and implement changes to better serve the workload we produce

CONS

Not enough design tools and options also needs better mobile access.

Anonymous

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2018

Excellent logic and branching forms product, simple to embed

Improved user-flow management and data validation.

PROS

It is easy to create logical form flows, show and hide sections based on the input of previous fields. It is also pre-integrated into the vast suite of Zoho products.

CONS

A few things are overlooked at present limiting some functionality, but I imagine Zoho will address these issues very quickly.

User Profile

Iain

Verified reviewer

Leisure, Travel & Tourism, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2018

IT Manager

PROS

Great forms with wide range of features and functions

CONS

No cons that we can see, maybe slightly more templates would be good.

Jorge

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2017

Easy to use form builder for different needs

lego like approach for their different software. I can choose to use only certain apps of ZOHO and have the option to integrate with their other apps later when I need it.

PROS

I opted for this software for a construction safety consulting firm. Given the nature of their work, some of the sites they go to doesn't have internet connection. ZOHO Forms' offline functionality that allows me to sync my work online once internet connection is restored allows us to use this app especially with the all around nature of this app. I checked other software and only a few have this feature. What tipped the scale for me to choose ZOHO is how easy it is for me to integrate it to other apps like Google docs.

CONS

After I've built my app using their web builder, I opened my forms in the mobile app (Android). I was saddened to be notified that some of the features are not yet available on their app version. Hence, I'm only able to choose the web responsive version for the work of our field engineers.

Nuri

Management Consulting, 1 employee

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

Best app for data collection

Love it, makes life so much easier for us and for our clients.

PROS

Love that it integrates right with Zoho CRM. That we can use it to enter new records, as well as edit existing records. Very user friendly and can trigger different workflows in the CRM.

CONS

One way that this could be improved would be to support multi-lookup fields.

Showing 1 - 25 of 114 Reviews