The real strength of people is its people! It's refreshing to find a company that walks its talk on culture and employee brand. They are all extremely helpful, knowledgeable and VERY long suffering and patient with non-technical customers! From the sales team to the help desk team - I cannot praise them high enough.

The features are very good - wide range and very good value for money

Very little really . The only criticism is that some of the administrative features are accessed direct from employee records instead of in background settings like you would expect. An example of this is adding a new document - you have to open an employee record, and go to the add documents - and you are then given an option to create a new template. This is not very intuitive. There is an excellent logbooks facility in which you can create custom logbooks for every conceivable record you might want - this also was accessed from an employees record but they have just moved this to its own section in admin settings. They need to do the same for the other areas as well.

We have only just commenced using the software, so this review is purely related to the implementation team. The process has been very smooth throughout. [sensitive content hidden] was always on hand to answer any questions before we made the purchase and [sensitive content hidden] provided help and support during the implementation period. Both were friendly, easy to contact and quick to respond to all queries which made the process quick and easy. [sensitive content hidden] , who conducted our training, was very knowledgeable about the system. Thanks team!

The software seems to cover everything we need it to administrate our HR needs. It is intuitive to use and the help videos and articles provide further detail when needed.

Currently the software seems to do most things that we need. We were not able to use the LOS leave accrual rules as there wasn't the option to award our staff with an extra day on their service anniversary.

Easy to use, easy to set up. Fine for a company which wants unbridled access for all staff, but serious concerns around internal company privacy and security with some of the new features. Good for small, single office companies where everything is open.

The product was looking good and then they released an app which allows the entire company to join a group chat. As a company with very careful data handling controls and locked down teams we were absolutely shocked they would roll this out. This means self service has to be disabled and renders the product almost useless. Very unsettling that a company would just role these features out without thinking through the consequences. With the planner individuals can see their managers planner and all their team mates - which may be great for a small office but a bit of a privacy breach for many people and companies. Very surprised we can't turn off planner access for their team / department colleagues. Customer service is generally intercom, intercom chat bot and links to articles so a bit hit and miss.

Overall really happy with this software - it makes managing the team smooth and straightforward.

The interface is simple to use from a management perspective, as well as for individuals to request annual leave. I am not sure how we managed our HR / leave process before this software.

Some of the menus can be a bit tricky to locate what you are looking for initially.

Great to have everything in one place, we were using several systems previously.

Easy and intuitive to use. Required little training for staff on the basic functions.

The link sent to users expires after a certain time. So once everyone had been uploaded, by the time we had told everyone about it the link had expired. Secondly, it is time consuming having to re-enter everyone's email address in order to re-sent them the link and because of the first point, had to be done for every employee. I assumed there would have been a "bulk" send option but there was not.