About Clarabridge CX Analytics

Clarabridge CX Analytics is a cloud-based business intelligence platform that allows users to analyze and pull insights from various sources including social media channels, review sites, surveys and more.

Clarabridge CX Analytics’ features comprise of ratings and review management, chat, surveys, blogs & forums, emails, call centers and social media. The platform’s ratings and review management tool allows users to collect and interpret feedback from review sites like TripAdvisor, Bazaarvoice, Reevoo and more. Its chat feature is used to identify topics, track issues and route actionable items by analyzing internal chat and collaboration content from Salesforce Chatter, Jive and LivePerson. Clarabridge CX Analytics’ surveys allows users to listen, combine and analyze survey responses to deliver insights from Clarabridge CX Survey, OpinionLab, ForeSee, Qualtrics and other survey platforms.

Providing Natural Language processing (NLP), sentiment and data categorization and the pricing of Clarabridge CX Analytics is available on request while support is extended via phone and email.

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Supported Operating System(s):

Web browser (OS agnostic)

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