About Grooper

Grooper is a document automation and processing solution designed to help businesses in healthcare, legal, finance and other sectors extract and process data from various sources including PDFs, MS Word documents, emails and other digital sources. Key features include image processing, data archiving, natural language processing (NLP) and data supply chain management.

The artificial intelligence (AI)-enabled platform lets organizations collect data stored in tables, boxes, and checkboxes and convert them into readable texts using optical character recognition (OCR) technology. Stakeholders can utilize the document classification module to identify, sort, and group documents based on the content using machine learning algorithms.

Grooper comes with an ...


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Supported Operating System(s):

Web browser (OS agnostic), Windows 8, Windows 10

22 Reviews of Grooper

Average User Ratings

Overall

4.59 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(15)

15

4 stars

(5)

5

3 stars

(2)

2

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 22 results

October 2018

Marie from Canadian County

Verified Reviewer

Company Size: 11-50 employees

Industry: Government Administration

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Data Entry for our Old Court Documents.

There is so much less down time on importing documents into our system. The staff take care of us like we are royalty.

Pros

It does most of the work for my employees, cuts time on data entry. Would love to use it in our other data entry program through the court.

Cons

Using it with Application Extender and doing searches

Response from Grooper

Replied May 2019

Thank you for the review, Marie! Glad you discovered Grooper and looking forward to supporting any future needs.

June 2019

Denise from Kern DHS

Company Size: 1,001-5,000 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

June 2019

Grooper and Documentation

By scanning our documents, we have been able to free up space that was taken up by hundreds of thousands of pages. We have also freed up staff time when accessing records. Time is not wasted on having to bring a folder from off site storage and then going page by page to find a requested document.

Pros

Ease of use during the scanning process through the export process.

Cons

The documentation is not very informative. It lacks detailed information for someone that is trying to troubleshoot. I prefer more detailed documentation that includes the location within the DB tables when a value is added. In regards to the DB table documentation, it is basically useless due to the bizarre field names. If you are new to the software and are trying to query the tables, you must query each table and try to decipher the content. This is only an issue if you want to run your own queries.

Reasons for Choosing Grooper

I was not here when Grooper was chosen.

Response from Grooper

Replied June 2019

Hi, Denise! Thank you for the feedback regarding documentation. We are working on restructuring our training program and corresponding documentation. I hope we will see you in an upcoming training event! Also, happy to hear Grooper is saving you time!

May 2019

Morgan from Oklahoma State University - Office of Scholarships and Financial Aid

Company Size: 11-50 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

Functionality

4.0

May 2019

Grooper

Pros

Grooper is extremely easy to learn, very user friendly.

Cons

Just like most technology, it has a lot of hiccups. Such as getting errors during processing, which can be an easy fix or a difficult one, depending.

Response from Grooper

Replied May 2019

Hi, Ashley! Thank you for your review! I hope you'll reach out to your Grooper rep to see if an updated version of Grooper might help! There are many new image processing features which may be just what you need. Thanks again!

January 2019

Gerald from American Airlines Federal Credit Union

Company Size: 501-1,000 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Grooper Platform up for the Challenge

The time saved using the Grooper platform for automating processes verses manual intervention is outstanding! Grooper has been up to the challenge!

Pros

My initial experience with Grooper was to improve our OCR processing. Using the Grooper platform we were able to implement four major projects. We used the CMIS connectivity capabilities to extract images from our ECM system as well as locate and identify documents containing PCI data for compliance regulations from the billions of archived documents. We have been able to purge large amounts of documents and automated the process of getting document from our core system to our repository has been great.

Cons

Not knowing all the functionally available with the Grooper platform. Our decision to invest in the training and develop a SME for Groper has been very beneficial.

Response from Grooper

Replied May 2019

Mr. Davis, thank you very much for the review! We appreciate it.

June 2019

Todd from Change Healthcare

Company Size: 10,000+ employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

June 2019

Grooper is a Top Shelf Product

Grooper gave Change Healthcare the ability to process huge diverse client print files and extract the data into a normalized data stream for processing.

Pros

One of the key feature of Grooper is the ability to identify, interpret, enhance, and extract data from a large number of media types (TIF, JPG, PDF, Word, Excel, ect...) Another key decision point was there wasn't a requirement for a software developer to write code, a business analyst can use a GUI base application to configure 98% of the extract jobs.

Cons

The configuration GUI has so many options to identify and extract data that it can overwhelm an beginner.

Response from Grooper

Replied June 2019

Thank you Todd for the review! Although future release will not "dumb down" configuration possibilities, we're working on combining certain configuration options based on desired outcome. We hope that this and more targeted training curriculum for Grooper ACE training will help new users. Excited that Change Healthcare is enjoying Grooper!