Overall, Hubdoc is an excellent solution for businesses looking to streamline their financial document management processes. Its time-saving and error-reducing features make it a valuable asset to any finance team. However, it is important to keep in mind the limited storage capacity and customization options when considering this software.

As a user of Hubdoc software in a company, I can say that it has been a game changer for our document management processes. Hubdoc is a cloud-based application that automatically fetches financial documents such as bills, invoices, and receipts from various sources and converts them into digital files that can be easily accessed, managed and shared. One of the biggest pros of using Hubdoc is the significant amount of time it has saved us. Prior to using this software, we had to manually collect, organize and upload all of our financial documents, which was a very tedious and time-consuming process. With Hubdoc, all of our documents are automatically fetched and organized in one centralized location, which saves us a lot of time and makes it easier to stay on top of our finances. The accuracy of the data extraction is also noteworthy. Hubdoc uses advanced optical character recognition (OCR) technology to extract the necessary data from documents, which has greatly reduced the need for manual data entry and the potential for errors.

There are also some cons to using Hubdoc. One of the biggest drawbacks is the limited document storage capacity. The software only allows for a certain amount of document storage before additional fees are required. This can be problematic for companies with high document volumes.Another con is the limited customization options. While Hubdoc's interface is user-friendly and easy to navigate, there are limited options for customizing document management workflows, which may not meet the needs of all companies.

I like the way Hubdoc stores data in file folders similar to a windows/Apple document manager I like the tag feature so I can also highlight documents into other groupings without having to chainge the vendor name. I also love the reposting feature if there was an error when the item was posted originally.

Sometimes the AI is off significantly on the data extraction. I dislike that they no longer have bank statement direct links

Very poor

It syncs up with Xero easily helping us add documents to our accounting system

This software is horrible, the data extract is poor in comparison to Dext and it takes a long time to process. If it was not free and part of Xero, we would not use it. Xero could spend a little time and money on development to improve this to the same standard of Dext

A great first step into getting our essential documents all in one place.

We implicated this solution for our document storage problem. This was out first document storage solution. Is easy to drop files into software or email into hubdoc.

Organizing documents into folders is a bit tricky, buy can easily search for and find what you are looking for.

Hubdoc is a great all-in-one expense tracking/ document collecting software solution. I set up all of my clients with this software and show them how to use it on their phones and through email. Two great features for the accountant or bookkeeper. 1) Receipt capture. No longer will you need to contact your clients to request what a particular charge is because they can simply scan the receipt at the time of purchase, or forward the digital receipt to their specific email address. The software pulls the necessary information from the receipt and pre-populates an entry to the accounting software you have synced to their Hubdoc account. 2) Connection to banks and credit card companies is super by the automatic download of statements. No longer do you have to go to each of the client's bank's websites and manually download the statements for reconciliation. Hubdoc will grab them for you.

Hubdoc will categorize an expense to push the charge as a bill/invoice or directly to a bank account into the accounting software. One negative feature is the inability to tag the bank accounts with the last four digits of the credit/debit card that was used so the Hubdoc can push directly to that bank account. At this time of publication, we have to manually add the bank account to push the expense to - also assuming you have the last four digits of the cards memorized. Which I do not.

Simple to use and included with Xero subscriptions

Lack some features that other competitors have

Mostly positive. It is pricey but now included in the monthly cost of Xero

Fetching of popular bank statements and accounts is great - saves much time. The auto organization is also good if a bit confusing for new users

Xero just purchased this company which makes me leery of using it as a QBO user. I am considering moving to Xero now...

Generally happy with the product and I recommend it to my clients

Ease of sending invoices / receipts via multiple options. Fetching of bank and supplier statements. Fetches bank statements in .csv which is great for manual importing into Xero Ledger. Fast and helpful tech support.

Usually needs some user input to push transactions to Xero correctly.

Bookkeeping made easy, it has changed the whole process and made it very enjoyable.

This has provided me with a nice platform where i can set up all my clients and easily pull their statements and documents at my convenience whenever need arises.

Some glitches may occasionally arise like the auto fetch connections may sometimes go down. Thanks to the support team that always come in handy to fix any such issues.

We've experienced some client hesitancy to use Hubdoc. I did not expect this - even the client who continues to mail in his bank statements and payroll records refuses to use this product. The customer service is not easy to reach. I have to contact them to send reminders to those who haven't accepted the invite.

We have saved HOURS each month bugging clients about providing statements and logging into various banks to get all of our clients bank and credit card statements. Hubdoc fetches the statements and they are available when we need them.

They seem to have a problem with Bank of America's security forcing our clients to log in each month and verify their identity. We thought we had a solution to save clients time, and now we have to ask them to log in every month.

Nice and informative support staff.

The auto-fetch of statements, invoices, receipts, etc. assists greatly collecting proper documentation. Love that it's easily accessible from any mobile device with a connection. Has the capability to be fed into accounting software which streamlines processes.

Maintenance of the feeds. It seems that the feeds are constantly going down and the majority of the battle (rather than collecting documentation manually) is ensure the feeds with whichever institution is functioning properly.

Hubdoc is fully integrated so you can also share info with your accountant which makes expense & report management a breeze.

It works seamlessly with email and with multiple vendors. It has been very easy to add new vendors we work with as well as setup ways for us to automate a lot of invoices we receive. Now I can easily go in and quickly find documents that I used to worry about where they were located or how I would find them. I have had no issues thus far and the support team has been very helpful in adding new vendors I work with.

Hubdoc is simple to use and allows me to remain organized, efficient, and quickly utilize and procur any document I may need thanks to it's efficient layout.

I enjoy hubdoc and think it's vital for the finance industry.

- Syncs well with Xero - Provided FOC with Xero - Easy way for us to provide information to our bookkeeper/accountant - Can just take a photo and send the attachment to a Hubdoc email address and the document will be captured in the system

Once in a while, data is read incorrectly. But this is very easy to fix and not a big issue

In the beginning all was fine. Everything worked like it should. (Over a year ago.) Within six months of using the product all auto fetch connections started to break causing us to have to continually re-enter credentials. Now it is to the point where several accounts are not working at all.

Great concept of all documents, statements etc.. in one location. Able to share with accountant and others

Connections ALWAYS break and seldom work for long periods of time. Support is slow to respond with a fix. Also NOT compatible with CAPITAL ONE (one of the largest banks in the US.)

My tax preparer loves that I am so organized with my receipts and statements. Instead of having to scan items into your computer and organizing items, it is all in the app.

Hubdoc connects easily to your bank accounts and your statements upload automatically. I love that all my receipts and statements are in one place and easily accessed.

I have not had any issues with Hubdoc at all. I have been using it for 2 years and it has been wonderful

I tried to set up accounts in Hubdoc with three different banks, BofA, PNC and TD. So much of my time has been invested into just trying to log in through Hubdoc. It only works with BofA and with the other two it just keeps giving me nonsense error messages. I even passed security verification through Hubdoc with PNC but the message just says "having problem communicating..." With TD, I entered the verification code that the bank sent me and Hubdoc keeps asking for it over and over again. I don't know how many times I am supposed to enter it??? 10000000000 times?

I like the images and PDFs auto fetched

Bank login does not work for a lot of banks

It's save a lot of time any way.

Simple price, unlimited documents, automatic fetch documents and statements from banks and other service providers.

Android application some times not working - you think you send document photo to HubDoc, but not... Hand written bills/invoices (and not only) not recognize very often. You need to control it every time.

Unimpressed - but mostly because it promises so much and is such a great concept poorly executed. Despite sending lots of detail to technical support including screenshots and example PDFs - they write back with demanding emails because they can't be bothered to get involved or answer a straightforward question. Really pants.

It's a simple interface but that's also it's biggest downfall because it's unintuitive.

It was slow and inconsistent. When it doesn't recognise something it doesn't tell you why, it just comes up with an icon. You can't copy and paste data from the PDF into the data fields. The integration with Xero is also pretty awful - you're expected to have a contact exist both in HubDoc and in Xero. The "automated" extraction of invoices literally only exists for a handful (maybe 12?) organisations.

I love being to send receipts to Quickbooks and having the expense already recorded there by the time I work through the bank feed. Clients can send receipts to Hubdoc instead of filling up my emil.

I don't like the price, it is only worthwhile if you have a decent paying client and they actually utilize it. I also wish they would allow you to send deposit type transactions to Quickbooks. The bank statement fetching doesn't always work either.

Efficiency, organization, accessibility, cost savings

This software makes the regular duties of ongoing bookkeeping for clients much easier. Once it's all set up and the client connects their accounts... bam! No more constant asking for necessary documents to complete my scope of work. I save myself time and I can do more. The software automatically organizes data by folder. I also don't need to worry about login data from my clients, so no concern about protecting their logins. The customer support team is quick to respond and follow up.

Some companies that the software automatic fetches statements or other documents have ran into problems and stopped working.

I love that you can scan or take a picture of a receipt and it will sync with accounting software to create a transaction with the backup attached.

I wish it was automated so I don't have to log in and process the receipt. It should be able to pull the information directly from the document and "push" it to the accounting software without intervention.

Hubdoc makes saving all of our paperwork in one spot a walk in the park. It’s so easy to go back and look for old receipts by supplier.

I find zooming in and out on a receipt not intuitive at all.

Ease of use, admin rights, support and guides

Sometimes goes down and hard to get info on when it will be back online