Altair Monarch vs Mozenda

RATING:

4.6

(21)

Altair Monarch has 21 reviews and a rating of 4.62 / 5 stars vs Mozenda which has 29 reviews and a rating of 4.38 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.6 (21)
4.4 (29)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
February 23, 2023
November 3, 2020
Pros/Cons
  • Pros

  • Ease of use and cross-training other users, feature rich with lots of clever options, and the in-built audit trail (from control point of view).
  • The ability to process complex documents (PDF, Mainframe reports, Excel, XML, JSON) without writing code. The key is to understand few concepts, the rest is practice.
  • Cons

  • No built-in change management for the Automator part of the software.
  • We've had problems working with 17M record ODBC sources, but most anything would.
Read all user reviews
  • Pros

  • Ease of use and the ability to have the help desk resolve all issues- quickly.
  • It's extremely easy to use, setup was simple and fun to figure out.
  • Cons

  • Complex scraping requirements are harder to achieve. Sometimes difficult to find relevant documentation.
  • I have been a customer for almost 10 years. Mozenda, intentionally, does not stop processes or provide features that would allow agents to stop running if they get stuck in a loop.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos