Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
5.0 / 5
Value for Money
5.0 / 5
Customer Support
5.0 / 5
Functionality
4.5 / 5
Pros
"The user interface is very simple and easy to set up. Showing the emails as - is aswell as being able to dive deep into the email code is super useful for setting up different rules. "
"I like that you can normalize data from all different kinds of formatting and different automated emails and you can easily export all parsed material in a multitude of methods."
"- Very easy to use and setup, if you plug it with Zapier you can setup a simple email parsing pipeline in less than one hour. - Impressive customer service"
Cons
"The only thing that could be improved is some of the reporting although each month they're adding great features"
"The PDF parsing is still being developed. Whilst it works currently, I think it can be a better product and know the guys are working hard to make that happen. "
"- It can become a little bit expensive if you are parsing large amount of transactional emails. In the end it save us a lot of time."
Parseur Reviews
Filter by:
February 2021
Brett from CameraStuff
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
February 2021
If you need to extract data from emails and documents, look no further...
Great!
Pros
It is reliable - it just works. It is initiative and the learning curve was not super steep. It is flexible - It has been able to handle all of the tasks I've thrown at it. It is clever - it is obvious that a lot of thought has gone into this service - it ticks all of the boxes. When I can't figure something out, the support staff are very responsive and helpful. It is an integral part of our automation toolset, and is saving time and money.
Cons
Now that's a hard question - nothing comes to mind.
Reasons for Switching to Parseur
I was struggling to make some things work and the support folk, though responsive and friendly, were not able to offer me a solution.
October 2019
Phil from Marketing & Advertising
Company Size: 1 employee
Industry: Business Supplies and Equipment
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2019
Get the task done right, first time...
Having thousands of email orders requiring parsing, unknowingly having slight variation in layouts which causes issues with parsing software, Parseur was able to quickly process the majority then keep me up to date with others that required template variations. Having tried other parsing software prior to this where these apps only indicated failed emails that couldn't be parsed at the end of a run with no further help, making it an expensive subscription, time-consuming and frustrating ordeal. Parseur was the answer from the start and I wish I had discovered it initially. The guys that run the live support desk are the founders and programmers. Their feedback has always been prompt, accurate, concise and offered alternative solutions and ways around the support request. They understand customer support and value their customers. What is nice is that they follow up with the solved issue personally at a later date to see how it has worked out, which is a really nice touch. As far as I am concerned, they provide the template for any application customer support line. Great work guys.
Pros
The simple layout of the app with logical steps and instructions. But the most valuable feature is the ability for the app to advise on which emails have failed to be processed, call them out and allow for new templates to be created solving the issue. This is such a time-saving feature that also takes away the frustration when bulk emails are expected to pass but don't due to some minor layout discrepancy that has not been picked up when initially reviewed manually.
Cons
The only very minor point is the lack of instructions on all of the features and functionality past the standard logical use. If like me, you see more potential uses for the app once the basic setup has been completed, there is a lack of explanation of the other advanced checkboxes and required function code examples, etc. The support is excellent so not a problem but it would be nice for an in-depth helpdesk where the difference in timezone feedback is an issue.
Reasons for Switching to Parseur
Parserr software functionality was poor and the support, even though was offered, was nonexistent. After weeks of self trialing and errors trying to solve the parsing issues with their support only answering 1 of every 5 support requests and followups (and then that was only partly addressed), I gave up and researched Parseur.
April 2020
Stanislas from PropriLib
Company Size: 2-10 employees
Industry: Real Estate
Time Used: Less than 12 months
Review Source: GetApp
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
April 2020
Very good tools for automation
Pros
Very good to improve your customer relationship management ! PropriLib integrate it with Pipedrive and it's very useful !
Cons
It's not so easy to use at the beginning.
January 2020
Annie from PennyMac
Company Size: 1,001-5,000 employees
Industry: Financial Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
January 2020
Great tool
I have been able to have a view of a very active group email box that i had never been able to see before, without a lot of manual manipulation.
Pros
I like that you can normalize data from all different kinds of formatting and different automated emails and you can easily export all parsed material in a multitude of methods.
Cons
I would like to see more documentation on how to use the advanced features
Reasons for Choosing Parseur
I tried all three and Parseur fit my needs the best.
Reasons for Switching to Parseur
Zapier actually suggested your product, said yours was much more robust than their parsing engine.
August 2017
Sam
Time Used: Less than 6 months
Review Source: GetApp
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2017
This is exactly what I've been looking for.
Pros
I was previously using Zapier's Parser app and I was having a major problem parsing emails from Zillow, Trulia, Hotpads because there is like 5+ email formats each from them for customer leads inquiring about homes i have for rent. Zapier parser app does not have the ability to use different templates to keep up with the inconsistent email formats i was receiving. I'm using Zapier to pull the customer information into my CRM and on a google spreadsheet. I'm so happy i found Parseur it allows you to build unlimited template styles to follow every type of email i get. Once these are set i get exactly the correct information i want parsed everytime!!!! Which i am so pumped about because the last app i was using was sending the wrong data almost 80% of the time and i have to manually fix it on my end. On top of all that the Chat box on their site is your best friend, these guys are super helpful to getting me set up. And they are even cleaning up my templates that i make to make them run smoother and teaching me best practices to get the most out of their app.
August 2018

Stuart from RoomFilla
Company Size: 11-50 employees
Industry: Real Estate
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2018
Using parseur opened a whole new world of automation possibilities for my business!
The overall experience is great. We have been able to automate a lot of the boring stuff that takes time with our vacation rental business. Working with hundreds of different owners and managers, using parseur takes a lot of the work out of our hands.
Pros
The user interface is very simple and easy to set up. Showing the emails as - is aswell as being able to dive deep into the email code is super useful for setting up different rules.
Cons
The PDF parsing is still being developed. Whilst it works currently, I think it can be a better product and know the guys are working hard to make that happen.
December 2017

Donovan from AnswerLab
Company Size: 11-50 employees
Industry: Research
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2017
Parseur has a clean, easy to use interface. Has helped me parsed emails in an elegant way.
Easy to use parsing engine. I also use the free Zapier parser but find your solution so much better and easier to use.
Pros
The things I like most about Parseur is that it is so well thought out. The interface makes sense, the tooltips are contextual and help by walking me through the steps. The parsing engine seems to work well thus far and their support is responsive.
Cons
For some reason I can't figure out how many emails I have left on my paid account. It seems to me that this information should be easy to find but I can't find it. I'm going to ask support for help but thought I'd mention it here. I fear that my allotted number of emails will be reached and I won't know about it. May be unfounded but honestly that's my only complaint.

Response from Parseur
Replied December 2017
Many thanks for your review and comments! I'm happy to report that the user quota is now displayed on all pages in the navigation bar and updated in real time. Kind regards, Sylvestre, Co-founder Parseur.com
December 2018

Paul from GoldStar IT Consultancy Ltd
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2018
Parsuer review
So far I've got absolutely no complaints. The software works. You get notifications when a template doesnt work and it's easy to adminster for our clients.
Pros
We love how easy and yet very comprehensive the software is. The great thing is we've been using it for almost a year now and every time we need to add a different template, table or essentially anything to allow for Zapier to ingest into the CRM it works perfectly.
Cons
The only thing that could be improved is some of the reporting although each month they're adding great features
May 2019
Janice from TAB
Company Size: 2-10 employees
Industry: Marketing and Advertising
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2019
Parseur has Saved me so Much time!
They have be so helpful from the setup to overall time saving of the Job I was doing.
Pros
Pros : Love this Platform it is such a time saver and was so user friendly! when you need certian things in spreed sheet for you this was so easy and the templates were easy to set up and use! there support was easy to acess with questions and such a quick response time!
Cons
I really have no Cons about the Software it has gone so soomthly for me.
May 2019
Nic from Office Bloc
Company Size: 2-10 employees
Industry: Real Estate
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2019
Highly recommend - Intuitive to use, value for money and saved us weeks of hassle
Very smooth experience, which saved us a lot time and hassle. Thanks so much for the excellent service and support!
Pros
We needed a large number of emails searched and transcribed, which would be an impossible manual task. Very happy we went with Parseur because it does the job perfectly, it's intuitive to use and excellent value for money. The team does not come from a technical background so the prompt and excellent customer service when we had queries was very much appreciated.
Cons
All good really! Appreciate it may not be possible given Gmail's T&Cs, however if there was a way to add a Chrome extension that works directly in Gmail that will save the extra step of forwarding historic emails via third party extensions that would be even better.
January 2019
Barry from Form 10 Group
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
Feature Rich Parsing Service
Pros
Handles all of our needs in an easy to use interface. We can parse any HTML email, then send it to a number of different sources to use the data. We use Zapier almost exclusively and the built in functionality with Parseur makes it effortless to integrate.
Cons
Nothing that I have found so far and we have been using the service for over a year.
December 2017
Alexey from Foodway
Company Size: 2-10 employees
Industry: Food & Beverages
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
December 2017
Amazing customer service
A long years partnership
Pros
Easy to use, simple to extract data, prompt service. Thank you very much Sylvain and Sylvestre that been always there, to help me with every issue or software settings even at your days off : ) This guys have the best customer support on their market for sure. I strongly advise to every one.
Cons
Maybe a little bit better view of incoming data. Overall no complaints. Very glad to be a part of Parseur customers.
February 2020
Renaud from JRDM
Company Size: 11-50 employees
Industry: Real Estate
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
February 2020
Utilisation de parseur au top
Pros
Le logiciel Parseur est très pratique, il nous permet d'analyser les mails reçus d'une manière très efficace. De plus le support technique est très sympa et réponds rapidement. Ils font en plus évoluer leur produit en fonction des demandes de clients.
Cons
J'aimerais pouvoir créer des templates, à partir d'anciens templates déjà créés.
December 2018
Anonymous
Company Size: 1,001-5,000 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
December 2018
Very easy to use
For the basic email parsing stuff, it's very good. Pricing is also good, as the service works most of the time. Definitely a better option than the Zoho mail parser, or the Zapier mail parser. I also compared it to Mailparser, but I think Parseur is much simpler to use.
Pros
Easy of use with good UI and Template creation process is pretty easy, client support is also very quick.
Cons
Features are a bit weak, but hopefuly they will upgrade it soon. I was specially interested in parsing candidate resume data from other websites, but if there's a authentication wall, it's not possible yet.
May 2018
Anonymous
Company Size: 2-10 employees
Review Source: GetApp
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2018
Exactly what I needed and Excellent Customer Service
Pros
This is exactly the app i was looking for to use to extract applicant info from LinkedIn. Very easy to use and setup. If you have any questions or need help setting it up, the customer service is quick and amazing! So far i had a great experience.
July 2020
Laurent from CR ADMINISTRATION
Company Size: 51-200 employees
Industry: Real Estate
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
July 2020
parfait pour notre usage
Pros
l'adéquation avec nos besoins et surtout la réactivité et efficacité du support technique fourni
Cons
assez complexe à appréhender au niveau de la création de certains template, mais encore une fois, ce fut largement compensé par l'excellent support

Response from Parseur
Replied July 2020
Thank you Laurent for this great review. I hope we can keep up with your expectations and continue to delight you!
June 2018
Anonymous
Company Size: 51-200 employees
Time Used: Less than 6 months
Review Source: GetApp
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2018
Better than all the other Mail Parsing Software that we found
Pros
Able to also parse the content of mails that don't come in a static format but vary a lot. Very reliable. We didn't have any issues so far! Very easy to set up
Cons
Sarts at a monthly price. even if you don't need as many mails to be parsed per month. We would prefer half the capacity for half the price ;-)
January 2019
Max from Zumper
Company Size: 51-200 employees
Industry: Real Estate
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
January 2019
Saving Loads of Manual Data Entry Time!
Great customer service! I'm very happy with the product.
Pros
Intuitive, easy-to-use interface! You can start parsing the same day you purchase. Also, there are many useful integrations, e.g. Zapier and Salesforce.
Cons
Really needs the ability for a user to create default fields that autofill at the time of parsing.
November 2018
Sarosh from eKomi
Company Size: 501-1,000 employees
Industry: Information Technology and Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2018
Great technology and amazing customer service
It's been amazing working with parseur team. They take their customers seriously and help them at every turn. From integration to debugging and scaling. The support team has been most helpful and made things easier for us.
Pros
It's simple and integrating with their system is very easy
Cons
If analytics can be improved it will be a huge win.
March 2018
Roch from Proprioo
Company Size: 2-10 employees
Industry: Real Estate
Time Used: Less than 6 months
Review Source: GetApp
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
March 2018
Email parsing as a service
Pros
- Very easy to use and setup, if you plug it with Zapier you can setup a simple email parsing pipeline in less than one hour. - Impressive customer service
Cons
- It can become a little bit expensive if you are parsing large amount of transactional emails. In the end it save us a lot of time.
September 2020
Jack from Realday
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2020
Superb stuff
Saves a huge amount of time and is really useful... also the support is great. The guys are really good.
Pros
very easy to use, and a very solid function. Not beautiful but extremely useful.
Cons
Nothing really. I guess the UI could be improved to be easier on the eye but not a biggie.
December 2017
Anonymous
Company Size: 201-500 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
December 2017
Great software for quickly setting up email parsing
Pros
Sleek and easy to setup and use. Excellent customer service, responding quickly and comprehensively.
Cons
Lack of additional tweaks to the parsing when it doesnt pickup exactly what you need. That being said, they're releasing updates regularly, and I'm sure this will be part of their dev roadmap.
December 2017
Ryan from Infra-Ready, LLC
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
December 2017
It works, it's affordable, but my parsers frequently break (probably my own fault)
Excellent customer service and automated data entry
Pros
The software is straightforward and the interface is easy to learn, but the tech support team is downright AMAZING.
Cons
It's tricky to create reliably working parsers, and they can break frequently by your own mistake, or any slight change in data.
December 2018
Nicole from MDprospects
Company Size: 11-50 employees
Industry: Marketing and Advertising
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2018
Great live chat support!
Pros
Helpful and knowledgable support to answer any questions
Cons
I am very satisfied with this product although it may be helpful to have available more tutorial videos. However, with that said, the support staff via chat are wonderful and were able to answer my questions.
July 2017
Alejandro
Time Used: Less than 6 months
Review Source: GetApp
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2017
Finally a email parser that works!
Pros
Its 100% accurate, integration with zapier makes this a powertool for saving time, been searching for something that worked for years
Cons
The google sheets integration could be more robust, if you edit something from the sheet it creates a conflict and sometimes overwrite data
January 2019

Chris from Boch Nissan
Company Size: 501-1,000 employees
Industry: Automotive
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
Amazing
Their service is amazing. and fast to respond
Pros
This tech is great, works and is easy . It has changed my reporting and automated alot
Cons
None nothing that i can think of . This software is great
December 2017
Chris from Tomodomo
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2017
Powerful and affordable email parsing
Pros
It's incredibly powerful, and the support team is super responsive and helpful. They directly helped me put together fairly complex parsers for some emails when I was having trouble.
December 2017
Anonymous
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2017
Best customer service, and so easy to use
Pros
Ease of use and great service! They are always quick to respond and always help where they can. Great to have the type of support they provide.
February 2019
Eddie from Internet
Company Size: 201-500 employees
Industry: Computer Networking
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2019
Great product
Pros
It does the job for you, no skills required
Cons
Need more guides and a way to forward results to an email
December 2017
Jared from DotSignal
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
5.0
Functionality
5.0
December 2017
Outstanding support, and a great product
Pros
The ease of getting set up with pre-built templates, as well as building custom templates. Integration with zapier is also a breeze.
Cons
Some emails didn't match the templates coming through, but the support staff were extremely quick in getting things resolved