Couldn't be happier, just wish there were more projects I could send them. We are already fairly automated, so we didn't have to send much over.

They can automate any task that doesn't require higher level thinking. It can integrate with any software and can automate most any software task. The customer service responds within hours of issues and provides solutions immediately. The customer service agent IS the person fixing the issue, so there aren't any layers to go through. After a quick cost / benefit analysis (Cost per hour of an individual doing a task vs cost of software), we quickly found this software would save us lots of money.

The Company is new, so there will be some things they can improve on as they go like UI improvements, clarity of error responses, but I love their agility and helpfulness. They are laser focused on functionality and effectiveness of their bots, and it shows!

Fantastic! I have been using this software for a couple years and am probably the company's biggest advocate. I've introduced several friends and associates at other companies to use the software. My life has changed in that I don't need to spend time with data anymore as the software takes care of all that, and I can enjoy going home spending time with my family. Month end close has never been the same!

I love that the software integrates with anything. I can trust and count on it to function how I need it to every single time. The software has allowed me to focus on more impactful, meaning tasks and responsibilities within the organization such that I can provide the value intended with my position. My team is able to do the same which transforms us from a "cost center" to being a strategic partner within the organization to lead out in making our organization proactive and forward looking. It's been incredible. And the opportunity to scale is that much greater because there's no limit to the amount of transactions that can be handled by the software.

There are so many projects that we want to have done, that we can't get them all done when we want to. Just a matter of prioritizing what we want when. Would be great to have the error activity logs clear out more frequently or more easily. There's not a readily available feature to clear out these logs that I have been able to use.

It seemed like the tool for us. We understand we operate in a very niche space but this was an absolute let down. Plena has now stopped trying to make thing right and it’s a major let down.

I liked the idea of plena the most. Should have saved us a ton of time and frustration but in reality cost us much more in the long run.

I was very disappointed with the product overall. It did not live up to what was sold and didn’t even do what is was supposed to do more often than not. When running the extraction we were supposed to receive email reports. These rarely came and when they did they either had outdated info, incorrect info or no info at all. We got absolutely no actionable data and unfortunately there solutions did not fix the issues we experienced.

Everything that doesn't require complex understanding can be replaced by automation. It may automate virtually any software process and can communicate with any application. When problems arise, customers may expect a response from support within hours. No intermediaries are involved since the customer care representative IS the problem solver.

Far too many things that need to be done, but we can't get to them all in the available time. It's an issue of setting deadlines for our wants. It would be excellent if error activity logs could be deleted automatically or at regular intervals. Unfortunately, I have not yet found a way to delete these logs quickly.

We have a complicated system that we use to calculate bonus paychecks for all employees each month. We have to extract numbers from our specialized orthodontic software, numbers from the employee management software, numbers from quickbooks and numbers from excel. Plena Data does the extraction and compilation for us now. We no longer have to look anything up to calculate the bonus. And it's always 100% accurate. There are no more errors!

The Plena Data Software that we are currently using in our Orthodontic Practice has done 2 very important things for us. 1) Taken away the stress, headaches, frustration, overwhelm and mistakes that used to exist when we were manually gathering and entering numbers from 3 different software systems in order to calculate our payroll/bonus. 2) Cut the amount of time that was required for an employee to gather all of this information. It takes zero time. We just pull up the report - all of the numbers we need are in one report on one screen. Integration was seamless, we had no issues getting the software up and running.

The one feature that we did not like was the order that our data was presented in the final product. We spoke with customer service and this problem was corrected in less than 24 hours.