We mostly use Mine for automatic DSR/DSAR visibility & fulfillment. So mostly, Mine helps us solve time-wasting. With Mine PrivacyOps we save tons of hours every week (instead of handling our privacy operations manually - everything is now automated).

My company uses Mine for its entire privacy operations. It's simple and easy to handle incoming deletion requests (the automation and integrations are fantastic, I have no idea why we did it manually before). UI is fantastic, every member of our team loves using this platform! The dashboard shows everything my boss needs to demonstrate compliance and to track our performance.

Umm, I can't think of anything I dislike so far. Everything is straightforward. Maybe more depth into the reports would be superb

I’ve used 2 other “old-school” vendors for our privacy ops before, and the difference is night and day compared to Mine. First, the initial setup. Oh my gosh, the setup. With Mine it’s SELF SERVE which means I first onboarded in the middle of the night without speaking to anyone. With other solutions, we had to make at least 5 zoom calls before we could access their platforms, and the implementation took about a month. With Mine? I was ready to go within 3 minutes. Second, their support team. Mine is AAA when it comes to customer care. They answer anything in 2 minutes, with tailor-made solutions and practical info. The previous vendor we had here for privacy ops directed me to their lousy “Help Center” articles every time I needed support. Of course, those articles have never (even once) been useful. Third, innovation. This is actually the biggest one. Mine is a startup, and it’s an advantage for them (and for us, as their clients). They do everything really quickly, release new versions literally every week, and are attentive to their clients specific needs.

- The reports aren’t as detailed as I would like, but I know it’s being updated soon. - The data mapping insights page works most of the time but not always. By refreshing the page it suddenly works. - Sometimes there are new privacy requests and later, when they’re completed, you might receive additional email about it and the other agents in the company don't understand what happened. This one actually happened for us a while ago (6 months ago) and I think it’s solved now since it doesn’t happen any more.

Mine's business model seems to be to send hundred of data privacy requests which have nothing to do with your business, then try and convert you onto a paid subscription. Needless to say I won't be subscribing and would encourage everyone to reject their business model.

Everything - the whole business model is exploitative.

Saving time, mostly! It's the first time we're implementing a privacy ops solution, and I think we can't go back - the internal processes have completely changed (for the better) thanks to Mine

The ease of deployment. I was able to get up and running with 6 data source integrations very quickly, and without having to speak with R&D. Completely no-code. I like the fact that we were able to delete user data from the integrated sources immediately after setting up the integrations, without having to wait for tests/confirmations. When I started my role, handling each privacy request was a mess, as I had to speak with at least three people to fulfill one. Now, I can do it by myself.

The compliance demonstration could be easier. Currently, we have to visit the request and see its history - and take the details from there one by one. We would love to have a centralized dashboard/chart where we see all completed requests and their details in one place

Easy DSR fulfillment. No-brainer solution (no headache and long flows). Every request takes us 2 minutes now (before: could be hours). It's exactly what we needed for our team: fast and no-code integrations to delete data from all services (Mailchimp, Intercom, Zendesk, Hubspot, Customer.io, and more) with a click. We're a huge organization, and my team (10 teammates) needed a small solution to handle data subject requests fast. Using our usual solution was a nightmare - laggy, too many useless features, not suited for our needs. Then we found Mine in one of the DSRs we received and we're so happy we gave it a try.

The initial lift to get Mine up and running smoothly in an automated fashion was daunting in our organization since we had to pull a lot of strings (who has access to XX?? who can give us admin permission to Y?). It was not fun at all, but once everything was set up - we were pleased.