--- title: "Rubrik Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Rubrik. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Rubrik is a good fit for you!" source_url: "https://www.softwareadvice.com/data-governance/rubrik-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Database Software](https://www.softwareadvice.com/database-management-systems/) / [Rubrik](https://www.softwareadvice.com/data-governance/rubrik-profile/) / Rubrik Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/data-governance/rubrik-profile/) Reviews [Alternatives](https://www.softwareadvice.com/data-governance/rubrik-profile/alternatives/) # Rubrik User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 74 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.7/5 - Value for money: 4.5/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 57 reviews (77%) - 4 stars: 16 reviews (22%) - 3 stars: 1 reviews (1%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Backups and restores are a breeze and the peace of mind it provides is invaluable. Plus, its robust security features ensure our data stays protected at all times. - Lastly, the scalability of the solution could be a pro, as it allows for growth without significant changes to the backup infrastructure. - Its intuitive interface and seamless integration have streamlined our data management processes. ### Most mentioned cons - Our local sales team left about two years ago, and since then, our relationship with Rubrik has basically gone away. - It needs proper Postgresql support and better backwards compatability for legacy systems and the development is far too cloud focused for me. - Additionally, there were concerns about the reliability of the product, as jobs that were running smoothly suddenly halted without clear explanatio ## Rubrik customer reviews Showing reviews 1-25 of 74 (page 1). ### Rubrik is a great way to go if you want quality backups - Overall rating: 5/5 - Reviewer: David R. - Verified reviewer: Yes - Industry: Insurance - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use and confidence in our backups has allowed us to allocate our time to other projects. Compared to other tools that we have used in the past, Rubrik is miles ahead in this space. #### Cons The migration to the Rubrik Security Cloud has been a little tedious and some items are not fully implemented as they were in the local CDM. Once these are ironed out, we will be back to fully satisfied with the product. --- ### One of the Best Purchases I've Ever Made - Overall rating: 5/5 - Reviewer: Daniel G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered There was one time that a fellow admin permanently deleted some backups without receiving confirmation on if they were still needed. It turned out that they were still needed and that the backups would be unrecoverable. There were multiple prompts to confirm this action, so we should not have expected it to be recoverable. However, the fantastic support team at Rubrik said "We can't make any promises, because the data should be deleted already. However, we're going to have our engineers use this as an educational experiment." While they were not able to recover all of the data, as it had been overwritten, they were able to piece together enough for us to get the most critical files. I have never seen a support team go this above and beyond the reasonable call of duty. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Rubrik appliance is reliable, has a robust feature set, their support team is world-class (seriously the best in the game), and updates add awesome new features far more often than new bugs. #### Cons It can be a little pricey for small to mid size businesses, but It's well worth that cost. Other than that I have zero complaints. #### Reasons for choosing Rubrik Support quality, product features, and the development roadmap #### Reasons for switching to Rubrik We wanted a more robust feature set, including the ability to archive to a cloud storage location and backup SQL data separate from VM snapshots. --- ### One of the best around! - Overall rating: 5/5 - Reviewer: Andrew R. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Moved to Rubrik from Avamar and it's miles better. APIs, software, speed, not having to have accelerators or proxies. Have had a few issues with figuring out a backup or new feature but one here and there is nothing compared to before. Support it useful and usually knows what to do but sometimes it does take a few tries. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Speed. Backups are very quick, restores (especially instant ones) are very very quick. #### Cons Sometimes figuring out why a backup failed requires you to open a support ticket, the errors aren't super useful or help and a lot of times it's a quick fix from them but a more descriptive error message would point to the same thing. #### Reasons for switching to Rubrik Avamar was old, still running Java under the HTML screenscraper. Old technology. --- ### Fantastic solution and getting better and better - Overall rating: 5/5 - Reviewer: Nick W. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall a great experience, a world of difference from old backup and DR solutions #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Rubrik has changed our whole approach to backup and DR, has simplified and we no longer wait for backups to finish, knowing everything is secure and immutable is a great weight off our minds #### Cons cost, can be pricey to get system configured for full DR solution support can be slow, we seem to get west coast USA support if we log tickets from the UK, takes a day to then get assistance #### Reasons for choosing Rubrik Ability to run workloads directly on the briks #### Reasons for switching to Rubrik slow, inconsistent backups, awful support in an cyber incident, just didn't care or want to help --- ### Works like it should - Overall rating: 5/5 - Reviewer: Jason P. - Verified reviewer: Yes - Industry: Banking - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Rubrik is easy to use and recovery times are quick, it works as expected! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, great support. always innovating. #### Cons Just minor things like not being able to push agents out. Better support for ReFS. #### Reasons for switching to Rubrik Rubrik was a lot easier to use and made cross trainign simple. --- ### Rubrik is a standout data protection/security platform. - Overall rating: 5/5 - Reviewer: Gary M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our experience with Rubrik has been very positive. The installation and migration to the solution went much more smoothly than with previous products. The customer and technical support have been first class, with most issues being resolved very quickly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Rubrik just works right out of the box without any customization. The solution performed beyond expectation for the workloads we migrated from a competing solution that was not able to handle them. #### Cons We have had some performance and functionality issues after a recent version upgrade. #### Reasons for switching to Rubrik Cohesity was not able to meet our expectations for backing up database workloads. We had several databases that it just could not backup, and performance of backups often affected the applications. --- ### My Rubrik experience. - Overall rating: 5/5 - Reviewer: Tatiana S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall experience is great, but the product still needs some improvements. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Love the ease of implementation and administration. #### Cons Reporting and sorting in the reports need improving. Can't sort by most of the columns. #### Reasons for choosing Rubrik The company we were merging with was already using Rubrik and highly recommended Rubrik. #### Reasons for switching to Rubrik For ease of implementation and management. --- ### Highly Recommend - Overall rating: 5/5 - Reviewer: Melissa P. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I love that everything is in one interface, the ability to create multiple SLAs is a massive win for my company. The additional protections that Rubrik allows from a security side is amazing. #### Cons The knowledge articles some of the time are not the best, so you have to reach out to support to get further. #### Reasons for switching to Rubrik This allowed us to move all of our backups into one program. --- ### It's not just backup - Overall rating: 5/5 - Reviewer: Julio L. - Verified reviewer: Yes - Industry: Higher Education - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The GUI is super friendly and easy to use. Setting up SLA is such a breeze and so is managing the backups and restoring. #### Cons It can be costly if you want additional security features. #### Reasons for switching to Rubrik Avamar was too difficult to setup and maintain. --- ### Backups made easy - Overall rating: 5/5 - Reviewer: Casey G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy to install. Support is excellent. The product has saved us a few times with production servers going down. Instant recover is great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Setup was a breeze. Easy to create SLAs depending on how many snapshots you want of each vm. Migration to either azure or aws is also handy. Customer support is excellent. #### Cons No cons at this point in time as we've had no issues whatsoever with the product. #### Reasons for choosing Rubrik Local contacts and existing customers pointed us toward Rubrik and recommended it. #### Reasons for switching to Rubrik Numerous issues with Rapid Recovery. Support not the greatest. Expensive for what we got. Wasn't a fan of the console. --- ### Single dashboard for backups - Overall rating: 5/5 - Reviewer: Shawn C. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very positive. Staff has been helpful and very understanding when it comes to our environment. Overall we are a small company but they treat us the same as a large one. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ability to manage and backup all of my cloud based solutions with a single product. #### Cons The setup was a bit difficult across the various cloud platforms we have. #### Reasons for switching to Rubrik Needed a more formal solution for our products. --- ### Rubrik just works. - Overall rating: 5/5 - Reviewer: Jesse F. - Verified reviewer: Yes - Industry: Construction - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Its been great. I reached out on Thanksgiving Day with an bug in the software causing me an issue and it was fixed within 12 hours. Other than a few bugs that have very quickly been ironed out, Rubrik has worked flawlessly for us #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its easy to use and it works every time. Support is fantastic if you have to get help. #### Cons Nothing. I've not had any issues that weren't resolved very quickly --- ### Simplifying Data Management with Excellence - Overall rating: 5/5 - Reviewer: Nora G. - Verified reviewer: Yes - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: Used monthly for more than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Rubrik has been amazing for us! Its intuitive interface and seamless integration have streamlined our data management processes. Backups and restores are a breeze and the peace of mind it provides is invaluable. Plus, its robust security features ensure our data stays protected at all times. Overall, top-notch experience with Rubrik and would highly recommend! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best feature of Rubrik is its simplicity combined with powerful functionality. The user friendly interface makes complex data management tasks easy to execute even for users who aren't overly familiar with Rubrik. #### Cons Initial cost - implementing Rubrik may require a significant upfront investment and complexity of integration - integrating it into existing IT infrastructure can be sometimes complex and you will need Rubrik's assistance to succeed #### Reasons for switching to Rubrik I --- ### Excellent service with good customer support - Overall rating: 5/5 - Reviewer: Michael P. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very intuitive and easy to use, a lot of integrations built in for services such as VMware, Office 365 and SQL Server. Backups are encrypted and help prevent any ransomware. Speed of recovering from a backup is very quick and impressive. #### Cons No overall cons, it's pricey but worth every penny providing comfort that everything is backed up securely and readily available with a great customer support team behind it for any queries or issues on setup. --- ### Rubrik is being used at my organization for backups of virtual and physical servers enterprise wide. - Overall rating: 5/5 - Reviewer: Rob M. - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered I no longer feel the need to babysit and monitor all of the backup jobs in the backup system. It simply works when it is supposed to at all times. Live recovery is near instant and handles all mounts through the appliance for rapid recovery. Spinning up test SQL servers from mounts are great for our development team also. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Backups of virtual machines and live mounts are done really well Storage arrays can integrate with Rubrik. Easy cloud archive setup. #### Cons More storage array integration needed. Easier restore for files that download using the browser. I can't get this to work. --- ### Easy backup and Secured Data Storage Software. - Overall rating: 5/5 - Reviewer: Arjun J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Offers simple backup and cloud backup. Provides a secured data storage with encryption facility. It also has backup scheduling and backup log facility. Stores customer database and gives precise reporting & statistics. #### Cons Still now I have not found any type of dislikes of the software. --- ### rubrik review - Overall rating: 5/5 - Reviewer: Opeyemi O. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used other for less than 12 months - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros prior to the discovery of rubrik and how amazing it works, i had to babysit and personally monitor all of the backups that are ongoing, now, with rubrik, i have more time to myself as i do not have to be there for backups to be take, rubrik just takes care of them all the way i would have done if i was there to monitor it. The live recovery feature is a bomb as it is almost instantaneous. #### Cons The lack of first party tools for native application level understanding is really irking, although the developers are making up for this by the implementation of third party tools, but i feel they are not the best and mire needs to be done. --- ### Works Great but Lacking as a Overall Solution - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used weekly for less than 12 months - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Allows us to backup one of our environments across several different locations / servers and have it viewable from one central dashboard. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Dashboard interface is extremely easy to use for real time tracking of backups. Great customer support if you experience any issues. #### Cons Interface is somewhat all over the place when it comes to checking the status of recently run backups causing us to experience delays when tracking which are successfully completed vs those with errors. --- ### It was a a next gen Product , with we being a Vmware shop the product is doing a amazing job - Overall rating: 4/5 - Reviewer: Arulprasad R. - Product usage: Used daily for less than 12 months - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of Use/ Deduplication, Restore capability with ease/ Archival capability. The UI is easy to use. The Recovery of VM is much easier to use with variety of options to choose from cloud mount to local live ount. #### Cons Bare metal recovery of physical servers, Limitation with thier edge devices. The Edge device doe not fit a profile for backing up a 5 VM's as of today as thier Space contraints takes much space in our datatastore. The uploads are limited with one per session from edge devices --- ### The experience with Rubrik has been a great experience from POC to installing and using Rubrik. - Overall rating: 5/5 - Reviewer: Lewis J. - Product usage: Used daily for less than 2 years - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered Not many dislikes about the product but would like NAS backup speeds to be faster but I have seen improvements with each software updates with new features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use knowing that the product works and you can verify by the Gui and reports. I like how fast software updates are applied. --- ### The Rubrik platform is very easy to deploy and simple to manage. - Overall rating: 5/5 - Reviewer: Cory H. - Verified reviewer: Yes - Product usage: Used weekly for less than 12 months - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is built really well with an easy look and feel. The backups can be run automatically on several different schedules and the recovery time on the appliance can be completed in minutes. #### Cons The only Con is not a direct integration to tape backup. It requires a third party solution that is an additional purchase with and additional support contract. --- ### Backup that works - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Higher Education - Company size: 501-1000 employees - Product usage: Used other for less than 6 months - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer service fantastic--love having access to live rep when I am having issues any time It really is easy to use and manage #### Cons Wish training was available, but available customer support and ease of use make this a small issue Price not as competitive --- ### Next gen of backup platform - Overall rating: 4/5 - Reviewer: Adi Z. - Industry: Information Technology and Services - Company size: 5001-10000 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered Save time and effort! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simplicity in implementation \ configuration and usage. Scale out platform are good for grows over time. #### Cons Real time diagnostics and 3rd party use for backup to tapes are the two factors that might improve the usage overall impression. --- ### Good tool for data backup and recovery - Overall rating: 4/5 - Reviewer: teran n. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used monthly for less than 6 months - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am using this cloud management platform for few months and I'm satisfied with this. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros This facilitates set of features like data archiving, recovery and backup and analytics. This has a simple web-based interface that allows users to manage and monitor their data protection and management activities. #### Cons I have been using this for few months now and I haven't experienced anything bad. --- ### Great solution, but we miss our local sales team - Overall rating: 5/5 - Reviewer: Jeff B. - Verified reviewer: Yes - Industry: Law Practice - Company size: 501-1000 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered We have been using it for three years, and are happy with it. It is easy to manage, and fairly intuitive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Easy to use, recoveries are fast, recovery options are flexible, and it has great security and ransomware protection features. #### Cons Our local sales team left about two years ago, and since then, our relationship with Rubrik has basically gone away. We were able to be much more engaged with the solution when we had a local team that we were constantly in contact with. #### Reasons for switching to Rubrik Rubrik is more focused on security and ransomware protection ## More reviews [Next reviews](https://www.softwareadvice.com/data-governance/rubrik-profile/reviews/?page=2) --- Rubrik Reviews, Pros and Cons - 2026 Software Advice