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SAS Enterprise Guide vs Supermetrics

SAS Enterprise Guide vs Supermetrics

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Overall Rating
4.5 (24)
4.4 (104)
Ease-of-Use
4.1 / 5
4 / 5
Value for Money
3.5 / 5
3.7 / 5
Customer Support
3.9 / 5
3.7 / 5
Functionality
4.1 / 5
4.3 / 5
Last Review Written
September 19, 2023
October 17, 2024
Pros/Cons
  • Pros

  • Their operations support team is quick to respond, eager to help, and ambitious with their goals of keeping their customers happy.
  • Supermetrics is great to pull data from our marketing vendors. My team uses super metrics for google sheets as an important step in our etl process and well as reporting and visualization.
  • I have never seen such a responsive, personable, and all together helpful team of individuals. I will recommend Supermetrics 10 out of 10 times.
  • Cons

  • It's difficult to find out how to get started with building data sheets, but the worst part of the product. Customer support is utterly useless.
  • The entire year we have not used the service, not even once. Now, Supermetrics (PIC) is refusing to provide a refund for the fee that was charged.
  • I am routinely frustrated to find that my daily queries have been failing for a week or more without notifying me. Twitter, Youtube, and Instagram all give me issues with this.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos