365 Collect
About 365 Collect
Most Helpful Reviews for 365 Collect
3 Reviews
Ash
Banking, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
traveling on the shoulders of a giant
it has been an amazing journey so far, I am sure we're only 60% of the way through it to the final vision but when we are there, I can confidently say we will have one of the best collections systems i nthe market .
PROSAfter being in the industry for over a decade and delivering multiple solutions across big banks i can finally say i am working with a complete debt collection solution. The beauty of 365 collect is the ability to configure such agile fashion with complete connectivity to external databases. it makes the solution so much more attractive for ever evolving business and business going through rapid transformation. more importantly there is a wealth of knowledge and a really supportive team managing the product that are the real assets of the business
CONSThe system is pretty comprehensive in terms of capability, and it is enabled to be shaped exactly the way a business wants it to. perhaps the only think i can call out is that due to it being a relatively new system, off the shelf it doesn't come with complete end state solution like some of the higher end solutions in the market however that has been ideal for us because it allows us to completely customize it to our liking.
Reasons for switching to 365 Collect
Lack of ease and simplicity in change. limitation in customization and configuration and cost structure
Vendor Response
We’re thrilled to hear that our debt collection software has significantly contributed to your business's success. Your experience, especially after a decade in the industry, speaks volumes about the impact and effectiveness of our solution. We're very pleased to know that 365 Collect's agile configuration capabilities and seamless connectivity to external databases have met your evolving business needs. It's rewarding to hear that our solution's flexibility and customisation options have been instrumental in your journey to building a top-tier collections system. Our approach has been to provide a customisable and adaptable platform that can be tailored to each client's unique requirements. This flexibility allows for a more personalised and effective solution. Although 365 Collect is relatively new, we’re excited about the new features we have planned in our roadmap for 2024 and beyond. Thank you once again for choosing 365 Collect and for your trust in our product and team.
Replied January 2024
Brad
Financial Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
365 Collect & Flexicommercial
Excellent. delivered in a very challenging timeframe with a platform that was a step up in terms of capability. Very happy collections management and users as a result.
PROSImplementation was fast, Price was competitive, High Configurability, Powered by Microsoft (security, Availability, Performance), able to support our commercial business strategies
CONSReconciling volumes of SMS, Emails, letters not simple.
Reason for choosing 365 Collect
Price, Configurability, Architectural Alignment, Ownership of Data
Reasons for switching to 365 Collect
Price, Configurability, Architectural Alignment, Ownership and access to our Data.
Vendor Response
Thank you for your review! We're delighted to hear about your positive experience with 365 Collect, especially the fast implementation, competitive pricing, and high configurability. It's great to know our platform supports your business strategies effectively. We appreciate your honesty regarding the challenges with reconciling communications. We're continuously working to enhance our features and your feedback is crucial for our improvement. For any specific suggestions or further discussion, please don't hesitate to reach out to our support team. We're committed to delivering value and exceeding your expectations. Thanks again for your trust in us and for sharing your experience.
Replied March 2024
Bill
Financial Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed February 2024
Review of 365
Easy to use. Out of the box has good options.
PROSAutomation. Can be development for each purchasers individual requirements.
CONSStill has some bugs that come out of no-where.
Reason for choosing 365 Collect
Wasnt involved so dont know. Choice made by others.
Reasons for switching to 365 Collect
Time to get a better option for both price and something to be more future proof.
Vendor Response
Thanks for sharing your thoughts. We're glad to hear that the automation and customisation options of 365 Collect meet your needs and that you find our platform easy to use with good out-of-the-box options. We take your feedback on encountering some bugs seriously. Our team is continuously working to improve 365 Collect and resolve any issues to ensure a smoother experience for our users. We'd appreciate any specific details you can share about the bugs you've encountered, so we can address them promptly. Please feel free to reach out to our support team for assistance. Thank you again for your review and for choosing 365 Collect. Your insights are invaluable to us as we strive to improve and keep providing a great service.
Replied March 2024