About Beyond ARM

Beyond ARM is a cloud-based and on-premise debt collection software for businesses of all sizes. It is suitable for Accounts Receivable Management (ARM), financial services, government, health care, legal, consumer lending and commercial lending companies. Primary features include Accounts Receivable Management (ARM), predictive dialling, credit/risk scoring, reporting and analytics.

It helps companies reduce the debt collection time and increase customer receivables. Other features include e-signatures, e-payment processing, secure AR/debitor communication, collection agency client communication, bill and document presentment.

Beyond ARM allows business managers and staff to manage the accounts receivables, define on sc...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

38 Reviews of Beyond ARM

Average User Ratings

Overall

4.13 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(15)

15

4 stars

(17)

17

3 stars

(3)

3

2 stars

(2)

2

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 38 results

February 2018

User Profile Picture

Brad from CollectionCenter Inc.

Verified Reviewer

Company Size: 11-50 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Good experience and relationship working with DAKCS.

The ability to target those accounts that are most collectible and get them over to my collectors.

Pros

I've been working with DAKCS Software Systems for the past 23 years and have really enjoyed the relationship that we have developed. With all the challenges that we, as a collection industry, face it is imperative that you partner with a company that is willing to work hand in hand. DAKCS has always been there to help navigate this very rocky road.

Cons

Need to have yearly conferences. They started having them last year and I really enjoyed the layout.

May 2020

User Profile Picture

chris from Rash Curtis & Associates

Verified Reviewer

Company Size: 51-200 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

May 2020

Great Staff and Company

Been with Dakcs/Beyond since 2000, plan to be with them for another 20 years!

Pros

Honestly i like the helpful staff, they become like extended Family

Cons

I would like to see them partner with more vendors, rather than try to create new products from the ground up.

Reasons for Choosing Beyond ARM

We know the product and the people, weren't looking to switch just wanted to see what else was out there.

June 2018

KIMBERLY from CENTRAL BONDED COLLECTORS

Company Size: 11-50 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

June 2018

FOR THE MOST PART, WE LIKE BEYOND,BUT THERE CAN BE SOME FRUSTRATION ON BEING ABLE TO DO WHAT WE WANT

Pros

THE ADVANCED INQUIRY IS VERY NICE AS YOU CAN FIND ALMOST ANYTHING AS LONG AS YOU KNOW THE PARAMETERS NEEDED.

Cons

SOME FEATURES THAT WE FEEL SHOULD BE STANDARD ARE NOT OFFERED AT ALL. SUPPORT IS HELPFUL, BUT SOMETIMES NOT ALWAYS KNOWLEDGEABLE AND I FEEL LIKE SOMETIMES.

February 2018

Jon from Cash-pro, Inc.

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2018

Great Company, Solid Product

Pros

Great service and stability. The people at DAKCS provide excellent customer support. We have had virtually no downtime since we have been using their software (10+ years) They are friendly and very responsive. The software is solid and a great value for the price. No software is perfect and there are areas that I think they could improve, but overall I highly recommend DAKCS .

Cons

The software could be more user friendly and intuitive. They could d a better job with systems training and documentation but that seems to be a trend in the world of quickly changing technology. Some of the features are a lit clunky but you can certainly work with them.

February 2021

Cody from Stuart-Lippman and Associates

Company Size: 51-200 employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2021

So far above and BEYOND the Sting

We used DAKCS Sting product for literally decades. After running a very limited number of seats to accommodate the report scheduler and VIC dialer for a couple of years, in 2013 the decision was made to begin migrating everyone over. However before this project was completed I left for another opportunity.

Pros

Finally a version of DAKCS that runs outside of a terminal window. Visual Report Writer is also one sweet piece of software. It even helps one pick up on some SQL syntax.

Cons

At the time we were using Beyond there were still areas of the Sting that were just a terminal window inside of a Windows application. This seemed a bit clunky but was understandable.

Reasons for Switching to Beyond ARM

Sting was very outdated and no longer supported.