Beyond ARM software


15 reviews(4.5/5)
15 reviews(4.5/5)

Beyond ARM is a cloud-based and on-premise debt collection software for businesses of all sizes. It is suitable for Accounts Receivable Management (ARM), financial services, government, health care, legal, consumer lending and commercial lending companies. Primary features include Accounts Receivable Management (ARM), predictive dialling, credit/risk scoring, reporting and analytics.

It helps companies reduce the debt collection time and increase customer receivables. Other features include e-signatures, e-payment processing, secure AR/debitor communication,  collection agency client communication, bill and document presentment.

Beyond ARM allows business managers and staff to manage the accounts receivables, define on screen design and action workflow of the system. It offers integration with QwikDial, CompuMail, FocusOne, RevSpring, LexisNexis and others. The QwikDial integration provides users an inbound IVR with predictive and messaging dialing solutions. It offers support via email and over a phone.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 10

15 Reviews of Beyond ARM

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  • KIMBERLY from CENTRAL BONDED COLLECTORS

    Number of employees: 11-50 employees

    June 2018

    FOR THE MOST PART, WE LIKE BEYOND,BUT THERE CAN BE SOME FRUSTRATION ON BEING ABLE TO DO WHAT WE WANT

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    THE ADVANCED INQUIRY IS VERY NICE AS YOU CAN FIND ALMOST ANYTHING AS LONG AS YOU KNOW THE PARAMETERS NEEDED.

    Cons

    SOME FEATURES THAT WE FEEL SHOULD BE STANDARD ARE NOT OFFERED AT ALL. SUPPORT IS HELPFUL, BUT SOMETIMES NOT ALWAYS KNOWLEDGEABLE AND I FEEL LIKE SOMETIMES.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Lisa from Maiello Brungo & Maiello

    Number of employees: 11-50 employees

    June 2018

    Support and custom departments are fantastic.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Relatively easy to use and can be custom to our needs. Do not have a large amount of issues or down time.

    Cons

    There are limitations within the core software that cannot be changed that I would like to be changed. For example - there are not enough characters available in the last name field (actually in most of the name and address fields). Which cause letters to go out address wrong or with info truncated. The OC screen needs additional fields for our needs. I would like to have the ability to add more Coll Acct Extra fields. We have to share those fields which sometimes can be confusing for our accounting.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ralph from Outsource Receivables Management Inc.

    June 2018

    Beyond ARM gets the job done for me. Superior collection software.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like Beyond because of its user friendly platform. Beyond is the best ARM software on the market today.

    Cons

    I dislike the costs of revisions that are an important part of making your company more functional on day to day tasks. User input is huge and plays an important role in being the absolute best in the business.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Hunter from Continental Credit Control, Inc.

    June 2018

    Generally satisfied but could use some improvements

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Windows based. User defined screens. User defined specialized inquiries. Customer service is generally responsive.

    Cons

    No ability to set mail suppression at account level. Action designer unable to update many fields. No test/practice/training environment.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Diane from Credit Bureau Services Inc

    Number of employees: 2-10 employees

    June 2018

    Easy to use, great value

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Keeps our business going

    Pros

    Being able to have multi records open at once
    Ease of use
    Customer support is wonderful and always take the time to explain

    Cons

    Printing letters could be easier, don't like how you have to start completely over every time.
    Setting up new employees could be easier

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Yosy from Vargo & Janson

    June 2018

    Overall, good software program. Not perfect, but nothing is!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the ease of use (especially with the Beyond product - which is WAY better than Sting) and integration with PDC4U.

    Cons

    It's not meant for ATTORNEYS and therefore, doesn't integrate with MS Word or Word Perfect for legal pleadings. It doesn't handle Comakers very well either (letters, judgments, etc). I'd also like a better Client A/R system (so it's easier to figure out which invoices are unpaid).

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kelly from Credit Bureau Associates

    February 2018

    We have been with DAKCS software since 1987 and have used Beyond for as long as it has been around.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It allows us to take away a lot of the decisions from the collectors. We can make decisions based on 100s of pieces of information in the account. This makes compliance and client satisfaction a breeze!

    Pros

    Our top 3 favorites are, ease of training for new hires, the data vault, and triggered actions. These three things makes the collection process run more smoothly and increases our bottom line.

    Cons

    Update flaws, occasionally when an update comes out it breaks something that worked fine before. DAKCS support team is always quick to make a patch.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Brad from CollectionCenter Inc.

    Number of employees: 11-50 employees

    February 2018

    Good experience and relationship working with DAKCS.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The ability to target those accounts that are most collectible and get them over to my collectors.

    Pros

    I've been working with DAKCS Software Systems for the past 23 years and have really enjoyed the relationship that we have developed. With all the challenges that we, as a collection industry, face it is imperative that you partner with a company that is willing to work hand in hand. DAKCS has always been there to help navigate this very rocky road.

    Cons

    Need to have yearly conferences. They started having them last year and I really enjoyed the layout.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jon from Cash-pro, Inc.

    February 2018

    Great Company, Solid Product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great service and stability. The people at DAKCS provide excellent customer support. We have had virtually no downtime since we have been using their software (10+ years) They are friendly and very responsive. The software is solid and a great value for the price. No software is perfect and there are areas that I think they could improve, but overall I highly recommend DAKCS .

    Cons

    The software could be more user friendly and intuitive. They could d a better job with systems training and documentation but that seems to be a trend in the world of quickly changing technology. Some of the features are a lit clunky but you can certainly work with them.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • JW from ONLINE Information Services

    Number of employees: 51-200 employees

    February 2018

    We have relied on DAKCS to fuel our success since 1983.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Use them to streamline our account flow and maximize our productivity in our collection agency. They serve as a one, major vendor for all of out technology needs in this space.

    Pros

    DAKCS staff is always willing to listen to our issues and help us a find a long term solution to make us a better company.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Frank from CAS

    Number of employees: 2-10 employees

    February 2018

    My experience with Dakcs is always great, they the most professional vendors we use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Workflow: ability to navigate, tracking and training collectors as well as customization of screens. The use of client productivity and reports is also important and very user-friendly.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Aaron from Atlas Collections, Inc.

    July 2015

    Customer service above and beyond!

    Ease-of-use
    Quality
    Support

    The customer service Dakcs provides is outstanding. I love the fact that you can always talk to someone and they are willing to help. The one thing I would like to see changed with this is that I wish you didn't always have to run the month end report on the day the month ends. It would be very helpful to be able to run it a few days after and just date it on the day the month ends. If it ends on a weekend it is not very helpful to have to come in on a Sat or Sun and run the report.

    Review Source: Capterra
  • Bethany from Debt Recovery Solutions of Ohio, Inc

    July 2015

    The overall experience has been challenging yet hopeful with consistent improvements and upgrades.

    Ease-of-use
    Quality
    Support

    The best part of the experience is the consistent improvements and upgrades to the software. With that being said, the improvements are coupled with the frustration in the lack of communication and training as the improvements are rolled out. The monthly maintenance is extremely high for the support we receive. You have a knowledgeable support staff. However, in order to see results, you must know who you need to talk to and how far they can be pushed beyond their knowledge base. It is hard to get a timely response with the more experienced technicians and/or trainers.

    Review Source: Capterra
  • Cameron from Kansas Counselors, Inc.

    June 2015

    It's all about the team...

    Ease-of-use
    Quality
    Support

    Beyond is a robust, capable piece of software that not only handles the account database side of things, but also can include features like built-in skiptracing, account scrubbing, payment processing and automated contact solutions. With all of these capabilities and features the learning curve can be a little steep -- especially if you want to take advantage of all that the software has to offer. The ability to customize the way in which you handle a particular client (or group of clients) is more than suitable for any operation. Like any piece of software, you cannot maximize its value without proper training and ongoing customer support. DAKCS provides this in-depth training and support to help you get the most from this product. Regardless of what software you choose, or what price you pay, it is the knowledge of the training and support staff, and their total dedication to your success, that makes all the difference. The DAKCS team has consistently been a leader in this regard helping us to leverage their software to achieve our goals. It's all about the team.

    Review Source: Capterra
  • Todd from Financial Data Systems

    June 2015

    It has been good so far.

    Ease-of-use
    Quality
    Support

    It is easier and has features that allow you to do more than the old STING. There are some things I still do using sting. I am not sure if you can do them all in BEYOND but I would assume you could now. I always get great customer service with any questions or problems I may have. I know we could probably utilize more of the features. I am not sure how other users may feel but I think if we were to have another conference in Utah like we use to do that it would benefit us all. I always learned a lot from those conferences.

    Review Source: Capterra
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