About Beyond ARM

Beyond ARM is a cloud-based and on-premise debt collection software for businesses of all sizes. It is suitable for Accounts Receivable Management (ARM), financial services, government, health care, legal, consumer lending and commercial lending companies. Primary features include Accounts Receivable Management (ARM), predictive dialling, credit/risk scoring, reporting and analytics.

It helps companies reduce the debt collection time and increase customer receivables. Other features include e-signatures, e-payment processing, secure AR/debitor communication,  collection agency client communication, bill and document presentment.

Beyond ARM allows business managers and staff to manage the accounts receivables, define on screen design and action wo...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

36 Reviews of Beyond ARM

Average User Ratings

Overall

4.06 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(13)

13

4 stars

(16)

16

3 stars

(4)

4

2 stars

(2)

2

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 36 results

February 2018

Brad from CollectionCenter Inc.

Company Size: 11-50 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Good experience and relationship working with DAKCS.

The ability to target those accounts that are most collectible and get them over to my collectors.

Pros

I've been working with DAKCS Software Systems for the past 23 years and have really enjoyed the relationship that we have developed. With all the challenges that we, as a collection industry, face it is imperative that you partner with a company that is willing to work hand in hand. DAKCS has always been there to help navigate this very rocky road.

Cons

Need to have yearly conferences. They started having them last year and I really enjoyed the layout.

March 2019

Nicholas from Rash Curtis

Company Size: 51-200 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2019

Dakcs

Beyond was a huge step forward from the previous version of Dacks Sting. Although at times it does seem to be sluggish, the amount of detail and customization that can be added at the account level is awesome, which helps prevent us from bouncing from screen to screen to collect the bill. I do have to say where Beyond shines the most is the support we can get from the great folks at Dakcs.

Pros

They have a really good crew at Dakcs, often times you can talk to the same rep multiple times through your issues which builds a good relationship with the Staff. We can also customize the system to our needs, a lot of the time we can make these changes our self.

Cons

We have random issues with pulling credit reports and running credit cards at time, typically during the month when the usage is high. To my understanding these are third party vendors running through Dakcs. Also Dakcs needs better tracking and canned reporting - we had to create fields and actions to be able to track last times accounts were worked by a person or in a campaign etc. #inventron!

February 2018

Jon from Cash-pro, Inc.

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2018

Great Company, Solid Product

Pros

Great service and stability. The people at DAKCS provide excellent customer support. We have had virtually no downtime since we have been using their software (10+ years) They are friendly and very responsive. The software is solid and a great value for the price. No software is perfect and there are areas that I think they could improve, but overall I highly recommend DAKCS .

Cons

The software could be more user friendly and intuitive. They could d a better job with systems training and documentation but that seems to be a trend in the world of quickly changing technology. Some of the features are a lit clunky but you can certainly work with them.

March 2019

chris from Rash Curtis & Associates

Company Size: 51-200 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

March 2019

Dakcs

In all honesty everything we do has to be a custom. it would be great if they added 3 more bodies to their custom dept. representative is amazing but cant do everything himself.

Pros

I've used it so long i know it like the back of my hand.

Cons

its slow, i believe this to be due to the code its written in. On top of that they went from key strokes to clicking everything when leaving Sting to Beyond - Time is money in this industry. Should have stuck with the numbering system and at minimal been able to choose either or. representative wants to be your vendor for everything even when their product is less sophisticated then their competition.

March 2019

Katharine from Edmonds & Logue PC

Company Size: 2-10 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

Functionality

5.0

March 2019

Solid Account Management System

Overall I highly recommend using the Beyond ARM. Once you know the system there are so many possibilities on customizing to your specifics needs and preferences, including many automation options to save your company time and money.

Pros

Versatility and innovation - Beyond is a program that is highly customizable, as long as you have some tech/coding knowledge or are willing to learn it.

Cons

It takes a lot of knowledge of the system to troubleshoot. There are a lot of little things that can be accidentally done or not done, then you need to know what possible fields cause certain affects.