CasetrackerLaw is a cloud-based debt collection management solution designed for companies of all sizes. It offers compliance management, contact management, credit bureau reporting, callback scheduling, transaction and commision management functionalities within a suite.
CasetrackerLaw features access control, which allows users to add others and assign them data-access levels, based on their roles and departments. The software also features timesheets, where employees can clock in and out.
CasetrackerLaw features a claims dashboard, which allows users to view information about their claims, including status, forwarder, amount placed and amount collected. Users can also customize the dashboard by adding or removing fields from the claims list.
CasetrackerLaw offers customized reporting, which allows users to prepare reports based on filters, such as timeframe, amount placed, status, creditors and collectors. Users can also add reminders or assign collector from the reporting module.
CasetrackerLaw provides online and 24/7 phone support to all its customer.
Dwayne from Debt Recovery & Administrative Services Ltd
*The ability to customize the interface to your liking.
*Easy of use.
*Secured personal data
The initial Login Screen I think needs a better presentation (Graphical Upgrade) as well as the user interface.
Mike from Xcelerated Revenue
Employees number: 2-10 employees
We needed the best possible collections software to grow our business. Casetracker is working for us!!!
As a start-up collection agency (and also attorneys), we were looking for an account management system that is easy to use but can be customized to meet the individual needs of our clients. We also wanted a system we can grow into. Casetracker has exceeded our expectations in every way. There are essentially no limits on what this software can do, but you can keep it as simple as you want. This software was developed by a debt collector who has been in the collection business for over 30 years, which explains why the system is so fundamentally good.
Our clients love it as well. They can log in to upload new accounts, check status on existing accounts, and communicate with us through the system, just as we can communicate with them through the system. Client communication in this business is key, and Casetracker makes it seamless, saving time. Casetracker has also been a great selling point with prospective clients.
Further, we can't say enough about their customer service, the staff is truly fantastic and have responded instantly to all of our needs (and we are quite needy). Very good people, including Tom the owner.
We consider ourselves very fortunate to have found Casetracker.
Like anything, there is a learning curve, but we continue to refine our use of the system every day, which makes us incrementally better at what we do.
Barbara from Center for Dermatology
Everything is always at my fingertips, and I can produce any report for the office, and everything is in real time, all the time. It is completely transparent; I can see when remittances are due, nothing is hidden. Support is superb; I speak to a live human when I call.
Benson from Titanium Funds LLC
Employees number: 2-10 employees
It manages our portfolio of collection accounts very nicely.
It's functional for what we need and a great value for the price. The customer service team is very responsive and has been able to make any fixes or adjustments we needed in a timely manner.
It's not hugely user friendly and some of the reports take some time to figure out but now that we have learned our way around we love it.
Pat from Heidelberg USA Inc
Employees number: 501-1,000 employees
All the information I need is right there and it is current information
This program is easy to use and navigate. All the information I need is conveniently accessible on 1 screen. This program meets all my current needs.
David from The J.D. Stuart Law Group, LLC
Employees number: 2-10 employees
Streamlined accounting and case tracking.
I most like the client notifications/sharing and the reminders features. I also like the cloud nature of the software, the software loads very fast, probably faster than if we had it loaded on a server in our office. The program is intuitive and easy to pick up on basic features without extensive training.
Would like to be able to generate some documents into Word rather than the built-in documents feature.
Dave from Xcelerated Revenue LLC
It's revolutionized the way we do business!
Not only does it efficiently manage our collection and accounts receivable management activities, it drives our business model evolution in ways we could not have predicted. The multi-faceted platform is logical and easy to customize. Our clients love it! Any company that is involved in collecting A/R on any level needs to investigate how CasetrackerLaw can increase the speed and volume of cash flow and help organize the effort to manage their processes. It is robust, but easy to use!
There are a lot of fields/options that we don't currently use, but would like to in the future. I would like to be able to suppress some of them from view until they're needed.
Karen from Law offices of Karen M Riggio LLC
Extreme ease of use, provides clients easy access and transparency.
Clients regularly comment how database is very clear and easy to find information and navigate system.
Support staff very helpful, answers all questions within less than 24 hours.
Customization is easily done. Daily reminders are fantastic.
Productivity, profitability and other reports are quick and easy to create and run.
I have been a very satisfied client for over 10 years-- I would highly recommend the company to any one.
Bradley from Attitude Collections, LLC
I've been using Casetracker for approximately 2 years. In that time, as my business has grown and changed, I've been able to work quickly with the Casetracker team to resolve the few issues which appeared and to work with them to plan and modify my system to handle new challenges and projects for my company
Steve from The Collection Analyst, Inc.
We recently switched over to Casetracker Law. Prior to the switch, it would take our company hours to do simple tasks such as statements and progress reports. Now it takes minutes, plus we can send out a professional looking statement that gives a full breakdown of what happened during the previous month.
The screens are very easy to navigate. In fact, I havent even had to use there tutorial tapes even once.
There support staff has been very easy to work with. With the previous company, everythig was handled by E Mail. With case tracker, I can pick up my phone and just call, and the best part its free. Prior to that, even with E Mails, if I needed someting, it would cost.
The safety features thay have built in gives me great assurance no one else can have access to our files. Everything is password driven and each employee is given access only to what they should have access to. I assure you , this did not happen with the previous company.
Since we have only been on the program for 3 months, I really havent found any cons as of today date. If you knew the program we were using and compared it to Casetracker Law, you would know why at this time i cant be critical of anything.
In closing, I would recomment their software to any agency that is looking to switch.
Should you need any other information, please call or E Mail.
Jenn from Cohn & Dussi, LLC
Our casetracker system empowers our clients to remain informed and engaged in our collection process, and to generate the kind of reports they need to make their jobs easier. The staff at Casetracker are responsive and attentive, and over our relationship have become more open to our ideas for improvements to the system.
Patty from PEI Genesis
This software is so manageable and effortless to use.
Make my job as Credit Manager more efficient and reduces our bad debt write off's.
The staff does their do diligence and exceeds expectations.
I would highly recommend this product to the fullest
Julie from Yates & Schiller, P.A.
Casetracker is a cutting edge program used for case management of our collection files.
It is easy to use and customizable to your personal needs.
You can access Casetracker from the internet 24/7 and your clients can also have access from the internet to review their files 24/7.
It is already loaded with over 100 features that come in handy in any collection environment.
It is very cost effective for file management in a volume business.
Emi from SGS Law
I work for a law firm in Omaha Nebraska and I handle the litigation collections for the firm. This product has been my lifesaver for keeping on track of all my cases. I am able to keep all the cases desginated to me under control. This product tracks the status of every matter that is assigned and I can pull and create reports to fit any request from our clients. If Casetracker could get the court costs to link to the pleadings generated.........it would make it the perfect case management system!! I have been very happy with all my interactions with the staff and any time that I have had any issues the response and has been prompt and resolution comes quickly.
Dennis from Jacobs & Sterling, LLC
I have been using CasetrackerLaw's Casetraker collection software for approximately 4 years. As operations manager at a retail/commercial collection agency for 3 years and for almost 1 year at my own collection agency.
The software is very comprehensive, relatively easy to use, very reasonably priced and the team at CastrackerLaw are willing to customize options that may not be considered "within the normal realm of daily collection activities". When my partner and I decided to open our own agency last year, we didn't consider going with any other software for those reasons. Being a web-based system our clients value the ability to login to Casetracker at any time to monitor their accounts, statuses, payments as well as many other aspects of all business they have placed with us. THAT IS A HUGE SELLING POINT FOR ANY AGENCY'S SALES-STAFF.
I have been in the collection business for over 30 years and used several different collection software systems and in my opinion Casetracker more than holds it's own in comparison to any system available on the market today.
Mark from MoneyMatters, LLC
CasetrackerLaw Sales Tool has made my life easier. I originally used it for my Collections business and two years ago started using it for my Financial Services business. It keeps track of my clients, prospects and recruiting activity. I never have to worry about missing a follow-up call.
Stefany from Law Office Arcia & Associates
I highly recommend this software not only because is helpful, easy to learn and to keep track of clients also because customer services team is amazing , they are always there for you helping you with any question or concern that you may have.
Brian from Cloud & Willis, LLC
I think Casetracker is a great collection software; and a collection software that has really changed with the times (used it since 2005) and client requests. Tom and his team have a great product and it has been instrumental in the growth of my collection practice. It has allowed me to service large clients even when my office staff was small. My staff and clients really depend on the casetracker and its capability.
Melissa from Accurate Recovery Solutions, LLC
I don't know where to begin. I came to Tom, at Casetracker, from a software that was offering no help. None. It was nothing but broken promises. When Tom heard of my situation, he immediately jumped into action.
The staff at Casetracker have been nothing but the BEST! They are prompt in their responses to requests for help. They are able to customize reports to the need of myself and my clients. They are ALWAYS available to walk through something on the phone or via GoToMeeting. They almost literally bend over backwards to make sure I have what I need to succeed. I cannot believe that I have FINALLY found a company that is true to their word!
Lisa from RPM Services
I have been in business going on 9 years. The Casetrackerlaw system is why I began in the first place. Having an extensive background in the Credit/Collections Industry, when introduced to this system, the lightbulb went off. I could start my own business and be successful by using all the features Casetracker had to offer. It's been a great 9 years!
The efficiency and simplicity of this system allows business to flow easily. I highly recommend this product and company. The ease of use, thoroughness of they system and support from the Casetracker staff, will no doubt increase your production levels and bottom line.
I'm happy to give this endorsement and wish you all the best in your collection business.