--- title: "Chaser Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Chaser. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Chaser is a good fit for you!" source_url: "https://www.softwareadvice.com/debt-collection/chaser-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Accounts Receivable Software](https://www.softwareadvice.com/accounting/accounts-receivable-comparison/) / [Chaser](https://www.softwareadvice.com/debt-collection/chaser-profile/) / Chaser Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/debt-collection/chaser-profile/) Reviews [Alternatives](https://www.softwareadvice.com/debt-collection/chaser-profile/alternatives/) # Chaser User Reviews ## Reviews summary - Overall rating: 4.9/5 - Total reviews: 45 ### Secondary ratings - Ease of use: 4.9/5 - Customer support: 4.9/5 - Value for money: 4.9/5 - Functionality: 4.8/5 ### Rating distribution - 5 stars: 42 reviews (93%) - 4 stars: 3 reviews (7%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Easy set up and integration with our accounting software, easy to tailor to suit our requirements and it gets great results! - overall the system is super easy to use and allows me to save over 15 hours of manual chasing a week. ### Most mentioned cons - Cost for the collections add on - way too high ## Chaser customer reviews Showing reviews 1-25 of 45 (page 1). ### A real credit control solution... - Overall rating: 5/5 - Reviewer: Elliot C. - Industry: Accounting - Company size: 11-50 employees - Product usage: 1-3 years · weekly - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Chaser has improved the debt collection process and made a real improvement on Debtor Days. It is sensibly priced, easy to use and makes sense for our business to use this. I am interested to look at the new payment options that have been released and will continue to use the software myself and recommend to clients too. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is easy to use and is extremely effective at doing what is bought to do. Streamlining the credit control process and improving debt collection for the business. #### Cons I have not yet found anything negative about Chaser and feel that a little more time spent looking into the other features available will even improve the use. Perhaps more initial explanation around all features would be good. #### Vendor response Hi Elliot, Thank you for your kind words and for your continued support. It's great to hear about the positive impact that Chaser has had on your credit control and debt collection process. Thank you so much for your feedback. It very helpful for us and is vital to our development. Please let us know if you have any questions or need help with anything credit control related. Many thanks, The Chaser Team Replied April 2021 --- ### Chaser is brilliant! It is super easy to use and can be set up in a matter of minutes! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Accounting - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered Decreased debtor days. Not a single thing!! It does exactly what it promises and their customer service is second to none!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros You can personalise and customise all the settings and email content so that the emails actually feel like they are coming from you. Once you have the schedules set up you can sit back and let the automation of credit control take over. We have seen a dramatic decrease in debtor days for our clients that use Chaser. It is also easy to set rules for clients you don't want to chase. It really can be set up in a matter of minutes. My personal favourite is the 'thank you for paying' email. Chaser is totally awesome!! --- ### Thumbs up - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Environmental Services - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very helpful to manage receivables when the software is used daily #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Simple to use and see the relevant info (eg value outstanding / overdue) Can be left alone and still provide some benefit #### Cons Cost for the collections add on - way too high The software requires a lot of attention to be at its most useful #### Vendor response Thank you so much for your review. It's great to hear that you have had a positive experience with Chaser. We really appreciate all your feedback. I hope you don't mind but I have sent you an email to see how we can improve based on the helpful suggestions you outlined in your review. If you have any questions at all, please don't hesitate to get in touch at support@chaserhq.com. Replied December 2020 --- ### The simple automated process of Chaser has enabled us to regularly chase our debtors with ease. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Accounting - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered Helps us focus on outstanding invoices, regular company tailored chasing is possible with very little set up required. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Chaser is linked directly to Xero software and therefore makes the chasing process simple with very little administration required. Chaser is simple to set up, maintain and use. The reporting tool gives up to date information on all invoices outstanding with detailed information which can be exported if required. #### Cons The system currently only allows notes to be made on the individual invoices and not on a client as a whole, which can result in the need to duplicate the same note for multiple client invoices manually. --- ### Collection made efficient simple and easy :-) - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: 1-3 years · weekly - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. ChaserHQ made our collection more efficient and simple. We decreased our overdue rates widely and fast. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros That we can customize collection reminders, schedules, chase or not chase a customer or particular invoice. reports made easy to catch up, reminder notification to monitor and double check everything is chased. #### Cons like least about updating contact details that even being added from Xero we still have to go to Chase to tick every new contact on that customer to be on list of chasing reminders. #### Vendor response Thanks for leaving us such a positive review. It is great to hear that you have gotten so much value from Chaser software. We really appreciate your feedback regarding choosing recipients in Chaser, it's duly noted and passed onto the product team. Your feedback really is invaluable to helping us improve. Please don't hesitate to get in touch at support@chaserhq.com. Replied December 2020 --- ### Outstanding product! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Product usage: 3-5 years · daily - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Saves me a tonne of time chasing customers Automates sending invoices/statements so I don't have to add a bunch of attachments Customizable templates so you can tailor the wording of your chasers Shows me the history of what emails have been sent and whether they've been read Allows you to pause/stop chasing particular invoices or customers The new features that come out make life even easier for me Has transformed how we chase invoices Syncs/intergrates really well with Xero --- ### We have been using Chaser for several years and it is a vital part of our toolkit - Overall rating: 5/5 - Reviewer: Verified Reviewer - Product usage: 3-5 years · daily - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Chaser generates human-like emails automating the chasing of payment for invoices by our busy customers. #### Cons There's nothing that I don't like about the software. Would be great to link to a debt collection service. --- ### Easy to set up and use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Telecommunications - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered Really easy to understand, set up and implement. It has revolutionalized our credit control and saved us money. Would thoroughly recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Since setting up Chaser, we have saved money and no longer required a Credit Controller. Easy to use and set up. #### Cons More reports would be helpful. It would be good to have the 3 reports as one. --- ### Excellent Credit Control Tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Renewables & Environment - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very useful package, excellent customer service, very knowledgeable staff. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Its very easy to set up . Integrates well with our accounting package Xero. You can customised your message and choose day/ days to chase to suit your staffing need.eg Part time staff. It saves all your communication History for each Invoice so easy to follow up. #### Cons I wish it allowed different email addresses for different invoices in same customer. That could come handy when a client with multiple project managed by different people is set up . #### Vendor response Hi Yogina, Thank you so much for this review. It's great to hear that you have had a positive experience managing your debtors through Chaser. Thank you so much again for the feedback. Your feedback helps us improve and is vital to the continued development of Chaser. If you have any questions at all or need help with anything Credit Control related. Please get in touch at support@chaserhq.com. Many thanks again, The Chaser Team Replied April 2021 --- ### We get paid on time and can focus on brewing and running our tap room. Easy to use and v effective. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: 1-3 years · weekly - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered Increased Cash Flow. More time to focus on brewing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a small brewery, with over a hundred customers, the main pro is not having to do too much with it. It's very easy to use. There's a little bit of set up time (half hour to an hour) but then it runs pretty seamlessly. I don't know too much about the ins and outs, but our customers are always fine with it and we get paid on time. And as we started with next to no capital, it's been a lifesaver. I also like that they continue to add new features, which not all our add-ons do, and that the reporting is simple and easily digestible. #### Cons Not a lot to add here. Would maybe like the ability to assign customers to schedules a little easier. --- ### My experience is irrelevant. My clients believe it to be awesome! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Accounting - Company size: 2-10 employees - Product usage: 1-3 years · weekly - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered Fantastic client cash benefits! Highly recommended to any practice or small business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It actually works and give tangible cash benefits to clients. It is easy to use and very flexible to configure. #### Cons I wish more small businesses knew about it so they could take advantage. As always more functionality is always welcome but we have seen steady improvements and new features over the last year. --- ### Chaser has helped the business in a lot of ways. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Product usage: 1-3 years · weekly - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It does its job of chasing customers. It syncs magically with Xero, which is our accounting software, so there is no duplication of work there. #### Cons Some features and functionalities are not quite clear and not flexible to our specific requirements. A detailed help site will be good so we do not have to email support often. --- ### Driving automation and enjoying efficiency gains so we have more time to focus on our clients needs. - Overall rating: 5/5 - Reviewer: Paul M. - Industry: Accounting - Company size: 11-50 employees - Product usage: 1-3 years · weekly - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered Improved cashflow and less time spent chasing for payment. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Software is moving so quickly and is aimed at making your life easier. Chaser does just that: It saves you time and improves your cash flow. What else would you want? Using it in your business is no brainer in the 21st Century." --- ### Took just a few minutes to tweak standard email wordings/timings. Incredible response boosted cash! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Accounting - Company size: 2-10 employees - Product usage: 1-3 years · weekly - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered Instant cashflow improvements #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy, integrates with Xero. Minimum set up required. We use it ourselves but also recommend it to our clients as it really is simple to use. --- ### The customer service is fantastic & Chaser has made a huge difference in getting cash in quickly - Overall rating: 5/5 - Reviewer: Verified Reviewer - Product usage: less than 1 year · weekly - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is very easy to understand and use. I can review chasers before sending and alter if needed. I like that you can customise the templates and create schedules based on varying customer/client needs #### Cons There are a few minor inconveniences such as having to select 'view 100' each time you visit the page and not being able to add notes for the customer (has to be added for each invoice) --- ### Timesaving! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Mechanical or Industrial Engineering - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered Fantastic programme with great customer support. the team at Chaser are always ready to listen to suggestions or improvements too. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have been using this programme for about 2 years now. It makes the process of credit control seamless, we have over 200 customers so the ability to make notes and in effect keep a diary is what I like most. All the information I need and history on the customer is in front of me, especially when I have bad debt to chase. #### Cons I wish the programme included credit notes. #### Vendor response Hi Kerri, Thank you for your kind words. It's great to hear the positive impact that Chaser has had on your credit control process. Thank you for your feedback. We really appreciate and encourage your feedback as it helps us identify where we need to improve. Please let us know if you have any questions or need help with anything credit control related. Many thanks, The Chaser Team Replied April 2021 --- ### Chaser is great! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Events Services - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered It has been really smooth from onboarding to use . #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is really easy to use and give a clear vision of the overall financial situation. We saved about 10 hours a week when we have sarted using chaser and could do business without it now ! #### Cons It would be great to have more reports available . --- ### Intuitive and easy to use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love the monthly statements, saves so much manual work, and feed back from customers is always good. Being able to tailor the chaser emails dependent on customer group ensures we can offer the best customer service. The service we offer is global, as such we need to take this into consideration with our approach. Daily email summary prior to the chaser email being sent ensures we are not chasing customer unnecessarily. Overall a great product we can continue to use as the company grows. #### Cons No cons - we continue to review our approach and can easily change this as we require. #### Vendor response Hi Gavin, Thank you so much for your positive review. We are really happy to hear that you have had enjoyed using the Chaser software. If you have any questions at all or need help with anything Credit Control related. Please get in touch at support@chaserhq.com. Many thanks again, The Chaser Team Replied April 2021 --- ### Chaser is easy to use and has saved us many hours . The interface is very clear and intuitive. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered Reduction in debtor days. Improved cashflow. Much better understanding of credit control and the benefits of intelligent automation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have been using Chaser since August '14. I highly recommend implementing it into any businesses' Xero setup. Within a couple of months we noticed a dramatic decrease in debtor days. It has more than paid for itself financially, in fact there is a definite return on investment. We have had positive feedback from our clients as they are impressed with how efficient our credit control systems are. With the direct bank feed into Xero, once the payment has been reconciled, Chaser can be set to send out an automatic 'Thank you for paying' email. This is a great feature. Implementing Xero in my business was one of the best business decisions I have made and in turn, implementing Chaser for our credit control has proved to be an excellent decision. --- ### indispensable - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Apparel & Fashion - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. i honestly have only good things to say. the team has always been very friendly and supportive whenever i needed their advices in setting up the system. also they are always open to suggestions to improve the software according to my needs. overall the system is super easy to use and allows me to save over 15 hours of manual chasing a week. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros very user friendly and it can be fully personalised. #### Cons I wish we could customise the reports and some other functions (e.g. sending more than one invoice in the same non scheduled email, or oldest overdue chase rather than multiple emails for multiple overdue status) #### Vendor response Hi Rossana, Thank you for leaving us this review. We are delighted that Chaser has saved so much of your valuable time. Thank you so much for your suggestions. We care what you think and I have passed these suggestions onto our product team. Please don't hesitate to get in touch at support@chaserhq.com, we'd love to hear from you. Replied December 2020 --- ### Personalized Emails without the Time and Hassle - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: less than 1 year · weekly - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros * sends what looks like personalized emails to our clients and solicits a response * is automated so all invoices can be prioritized instead of just delinquent ones - the early follow up helps keep our invoices top of mind with our clients * increases the amount and time to collection * keeps all communication logged in the software so anyone on the team can see the trail #### Cons * wish there was a way to easily send the initial invoices via this software - however don't think its a feature for any A/R collections tool * if we could see the improved time to collection overall and/or for certain clients from a certain period (DSO) compared to a prior period that would be very cool - and helpful to make a case to keep the software to management #### Vendor response Hi Hinal, Thank you so much for this review. It's great to hear that you have had a positive experience with Chaser. Thank you so much for the honest feedback, it is very helpful for us to keep developing and to keep releasing valuable features to you and the rest of our users. If you have any questions at all. Please get in touch at support@chaserhq.com. Many thanks again, The Chaser Team Replied April 2021 --- ### Awesome software does exactly what it says on the tin - Overall rating: 5/5 - Reviewer: Stephen P. - Industry: Accounting - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Just got back from holiday and wanted to share my experience with you I've spent about five minutes each day reconciling bank on xero The chasers went out and what a pleasant surprise I had whilst the family and I sat down for tapas next to the beach, money came in for about 15% of our debtors I also had three debtors tell me they will pay me in the next few days All with me doing nothing The system does exactly what it says on the tin and is brilliant Thank you for helping me to maintain healthy cashflow while I am on holiday --- ### Chaser & collections review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The overall experience with Chaser is great, no issues other than the slight niggle mentioned above. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Recently we have started using the collections feature and this has resulted in a payment of a couple of long outstanding invoices which we were pleased about. Easy to submit information for the collections team, quick and informative updates from the team too. #### Cons When our clients respond to chaser emails, we cannot reply directly. We have to re-type their address in order to send a response to them and sometimes I forget to do so which results in a bounce back. --- ### Automated Billing Made Easy - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: 1001-5000 employees - Product usage: less than 1 year · weekly - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Chaser is a nifty tool that allows us to automate our simple billing tasks which is a huge financial and time benefit for my firm. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love Chaser's one-click integration with 3rd party apps. We try and automate all our billing invoices so we can minimize mistakes and free up our teams to work on more high value important things - Chaser allows us to accomplish this goal. #### Cons I sometimes wish they had ticketing available for customer support. Many folks on my team are familiar with that process and it is a pain to re-train them, but that is not a huge problem. --- ### Chaser Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Accounting - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Credit control and debtor days are improved with very little effort on our part. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Chaser makes credit control much easier and slicker. It pays for itself in both time savings and improved debtor days/cashflow. #### Cons The notes function could be easier to use and notes made more visable. #### Vendor response Thank you so much for taking the time to leave us this great review. We are happy to hear that you have seen a positive impact since implementing Chaser. If you have any questions or need help with anything credit control related, please get in touch at support@chaserhq.com. Many thanks again, The Chaser Team Replied April 2021 ---