It is the backbone of my business. I was able to customize the software to assist us with our legal collection practice.

This is an update to a previous review. After 15 years I am still very pleased with this program and have yet take full advantage of all it has to offer. It has allowed me to have a turn key operation that 15 years ago I only dreamed about.

I really don't have anything negative to say. At first it was quite daunting to setup and I felt the initial instruction/training could have been better. But upon reflection I think anything new can be difficult and after working in it for several months I became much more adept at creating the plans and reports I needed.

While there were some growing pains after migrating from a long standing legacy solution, we never missed a beat.

Collect! contains all of the features we needed to implement policies and procedures across the entire organization. Role based access; check. Fully customizable user levels; check. Integrations with third party service providers and payment processors; check.

The reporting and letter features native to Collect! are clunky and counter intuitive. The bulk of our reports have been created using SSRS to directly access the back-end data. A company to company move feature to directly transfer data between databases would be a great feature to add.

Overall, its a good product and does its job. The cost is fair for its quality.

I like the support from the customer service department. I have used this product in a family business to assist with collections of past due accounts. The software is simple and robust to use.

Its sort of outdated and could use a makeover, especially the user interface. The search functionalities can be improved to provide more results for different query types.

Ease of use and ease of deployment when we set it up

Display could be a little more graphically appealing

I’ve been using Collect for more than 23 years. I have no plans on using or switching to a different system for my collection agency. They know what they are doing and that’s why I’ve stayed with them.

I’ve been using collect for 23 years. I’m happy with the product. They’re always there to support me when I need help with something that’s not working correctly or to implement changes that are being made through the law

Not too much I can say bad about collect. Once you get used to it it works like a dream.

The key is the robust collection features, payment integrations, and Reg F compliance features. The Customer service and technical support are amazing

The development is constantly working to implement new features.

I am a very satisified customer and would recommend Collect! to anyone looking for a cost effective product that can be customized to a clients specific needs.

They provide excellent custmer service which is critical after the initial implementation period expires. The team is always willing to customize reports to meet client specific needs.

The inital training is very broad so there are a ton of questions once the day to day use of the product begins.

It is always a pleasure working with their staff.

It is easy to learn for new hires and we constantly customize according to our growth and needs.

While I love that we can customize, I feel that much of what we ask for should already be available.

Great

Support staff are AWESOME ; Collect features are easy to learn

None that I am aware of - support staff handles all minor challenges

It is nice to have a system that has little technical issues or downtimes to affect my workday.

The ability to move around screens and locate the information you need in a timely manner is fabulous.

At this time, I have no suggestions for improvements to help me be more efficient.

Collect's friendly interface, integration capabilities, powerful functionality, innovative tools, robust security measures, and exceptional customer support make it an indispensable asset for businesses and individuals alike.

User-Friendly Interface,Navigating through its features feels effortless, thanks to its well-designed menus, clear icons, and thoughtful organization. Regardless of technical expertise, users can quickly adapt and maximize their productivity from day one.Powerful Functionality, Underneath its user-friendly exterior lies a powerhouse of functionality. From task management and document collaboration to data analysis and automation, it covers virtually every aspect of modern-day productivity. you can accomplish tasks with unprecedented speed and precision.Exceptional Customer Support. The team behind Collect! understands the value of exceptional customer support. They go above and beyond to provide timely assistance, whether it's resolving technical issues, addressing inquiries, or offering guidance. The dedication and responsiveness of their support staff ensure that users have a smooth and uninterrupted experience, building trust and loyalty among the user community.

it is not easy to build your own complex reports without understanding all the logic that goes into them. However, the support team is quick to help and fairly priced for custom work.

My existing system was on the way out & the vendor made it clear they were not interested in working with small to medium sized firms going forward. I got onboard with Collect! just as my system was about at the end of its' useful lifespan. With the help of the fine technicians @ Collect!, I was not only able to migrate & save my existing system to Collect!, I was also able to expand it to the point where I now have more functionality & productivity at my disposal than at any other time in the 29+ year life of my business. The costs are reasonable & the staff is responsive & very easy to work with. I highly recommend this product & as the title of the review indicates, they really saved the day for me.

I like the straightforward user interface. It is highly customizable & allows me to tailor solutions for my clients directly, without the additional cost of special project programming. It is fast, accurate, affordable & serves all my business needs.

I came to Collect! after using a different software solution (1 of the major software vendors to the North American collection industry) for about 25 years. There is a learning curve when attempting to apply existing strategies & tactics to Collect! & the online documentation didn't always answer all my questions. If you do decide to use this software for your business, I would absolutely recommend that you include an implementation & support package that best fits your needs, based upon the size of your business.

I have been in this industry for 17 years. Very highly recommend this software to anyone in the Debt Collection / receivables management industry.

I love how flexible this software truly is. It is probably the most customizable solutions available that can adapt to your companies’ specific processes, needs, and or procedures. I also love how simple they’ve made patching/updating the software. Very impressive considering how flexible and customizable everything is. I feel Collect! went above and beyond to make sure their clients understood and maintained compliance with the new Laws and regulations taking effect in 2022 & 2023.

The initial setup can be a little tricky. I highly recommend learning about all the features Collect! has to offer. It is very important to take your time planning out the configuration and customization's for your setup. Spending this extra time planning in the beginning (before data conversion) will make you system much more efficient and save so much time in the future

99% paperless collection agency! Everything is where you need it and where it can be found. No lost or missing documents. All stored more securely. Disk space is cheaper than real estate. With a little bit of work -flow mapping and a couple of hours of custom programming by Collect! has resulted in replacing cheque runs and paper statement remittances to clients with e-statements and EFT direct deposits by batch. Massive savings in admin time, postage, and banking costs. Improved margins and greater security.

Logical, simple & straight forward product right out of the box. Incredibly flexible to customize to your client requirements and work flow by yourself or, with the help of Collects! humble and down to earth support staff. Robust help pages (that continue to grow) makes it easy. The recent change to have Collect! running on SQL database bodes well for a bright future and robust future development.

Although having well indexed help pages it is sometimes a bit of a struggle to research and find exactly what you are looking for if you are not exactly sure of the technical name within the Collect! universe. This however I accept as more of a "me" limitation than a Collect! limitation.

thoughhasWe have been very fortunate to use Collect! as our collection software for 20 years. During that time our business has evolved dramatically and so Our original ts were, There is no way this PC based software can fulfill our needs at a price like that. But, it has exceeded our expectations in flexibility, versatility, design forethought and ease of use. Even today, there are many aspects of this solution that we do not fully take advantage of. You won't believe the total cost of operation, it is less than 20% of our prior in house developed solution. Also, you can plan on extended service life for your server. Upgrades do not push you prematurely out of your hardware. We have experienced a five to seven year life on servers. It really comes down the business model Comtech has chosen to implement: 1. Superior customer service by hiring real people to answer the phone. Sometimes it in Australia or Europe, but they are always able to help solve our problem. 2. Surprisingly affordable customization of reports and import projects. So cheap in fact that we don't even think of hiring our own people to do the function. 3. Finding and hiring good people and training them before client interaction. Always helpful, knowledgeable and polite, we truly feel that they care about us and our problem and provide us with solutions faster and cheaper than we anticipated. Comtech's staff has become a part of our family. Let them become part of yours! BOTTOM LINE: is the price performance ratio Collect allows you to have and at the same time remain competitive in a difficult industry.

Richness of features and ease of use top the list. Total cost of operation is exceptional. Great customer service.

Unable to identify any Cons.

Overall happy with my experience. The company is very attentive to customer needs and I sense a sincere desire to help their customers succeed. Their customer service sets them miles apart from other software vendors I've worked with in the past.

Very versatile and customizable (too much in some areas). Exceptional customer service; punctual in returning calls/email, friendly, detailed and evident they have a good culture within. Evident they care.

Several little nuances at times with the software and navigation/formatting is a bit cumbersome. Software is tailored towards the traditional collection management/agency, and less-so to our business model of legal collections (although they are improving new report writer functionality). Tutorial needs updated as it references old functionality that no longer exists, or has been altered; they have been attentive to curing issues when notified.

Collect is affordable, packed with features and has grown with me from 2 users nearly 20 years ago to 15 users today and I know of others who have far more users on the software. It has the ability to automate complex tasks and Collect's support team is always willing to find a solution to make things easier. Collect works hard to keep the software current and is constantly improving "old" functionality and adding new functionality.

The ability to create reports, letter templates and more is limitless. Unfortunately, the report layout is not ideal. We've found ways to organize things in the library but there's room for improvement for sure.

This has helped us be more efficient in collecting outstanding debts.

It is extremely user friendly, and very customizable if you know the coding.

has a very limited rang of payment processors pre programed into the system. need to pay for a custom programing to integrate other processors. Most people in customer support dont know how the program works.

I've worked extensively with Collects customizable features around report writing, run plans, and automated features. If you're willing to put in the time to learn how to use these features (there is lots of good documentation provided to help you learn) it can be a powerful software for improving operation efficiency.

The system can become bogged down when testing large queries at times, and random glitches can make certain things disorganized (i.e., scrambling the order of report libraries spontaneously, or losing tagged lists randomly).

wonderful

I do not think about the database collect and the team doe sit all all I do is use the date and collect

I like everything about the software simple to use accurate and the support is flawless

I have used this program for 15 years and am extremely pleased with its functionality and the support from Comtech that I receive. It was a little daunting at first setting up the program to fit our legal collection practice but this would be my one and only criticism. Once we set CV11 up to run our collection practice it was amazing to see the turn key operation. We are a collection law firm and we were able to have CV11 run all aspects of our practice from the first debtor contact letter to the production of our summons and complaint, preparation of judgment and subsequent enforcement subpoenas. Even after 15 years we are still only using a small portion of the programs capability. The support I receive from Comtech cannot be matched in my opinion. In todays age when one must wait hours or days for help Comtech responds quickly whether it's a critical issue or a simple fix to a misbehaving report. They are a pleasure to deal with and I feel very fortunate having them as our collection software program company. I am very confident you will not be disappointed if you choose their program.

Flexibility and reliability.

None really.

Collect is always working to enhance its existing features so there are regular improvements. Suggestions are always welcome & the support staff go out of their way to assist in any way possible. Collect excels at providing a seamless end-to-end experience for our customers, our staff & our clients.

Collect is user-friendly & makes our daily tasks much easier to undertake. Collect helps to exceed our targets & our client's expectations.

There can sometimes be small issues that arise such as reports not operating as expected but they are always dealt with quickly & efficiently by the amazing support staff.

I have had a pleasent experience with the software and it's customer service.

Collect is a very complete tool for our business. It is very reliable and easy to use. If you are starting a business or if you want to implement a tool to power up your processes, Collect is the perfect answer.

The cloud version could be slightly cheaper.

I have always been helped pretty promptly over the years. Thank you [SENSITIVE CONTENT HIDDEN]!!

The customer service for Collect! is by far the best feature of the service. [SENSITIVE CONTENT HIDDEN] have been a huge help to our office. Your team is super responsive and has been a huge relief to me, as Collect! is immensely helping our small office be much more efficient. Hats off to all of you at Collect! Thank you!!

It is a bit hard to use and complicated, which would likely be hard to totally avoid, but your awesome customer service team makes up for it.

I have been using this software since 2002. I have changed letter vendors and merchant service vendors but the one vendor I would NEVER consider changing is my software vendor! Collect allows me to grow my business and is capable of handling anything I need (reports, batch processes, etc.) The key feature of Collect, in my opinion, is that it's not just a pre-packed off the shelf software where you get what you get and now you're stuck! There has not been one thing Collect has not been able to handle for me. Their team of technical programmers are amongst the BEST I've ever worked with. If there is something I need, such as a new report that will make my job easier, all I have to do is call the support team and I get it! I don't know of any other software that you can do this with. Their custom services are extremely affordable. I recently had the team write a report for me that will save me hundreds of man-hours - which is $ saved for my company! The report costs me $130.00 but it will save me over $15,000 in man-hours! I love that Collect is flexible to my business. It's almost like the software was written just for my business because as I grow - it grows with me. Anyone wanting to talk to a Collect user that has years of experience is welcome to contact me. They have my number! I have no ties with Collect, such as being a vendor or getting paid for referrals, I took the time to review their software because I believe any business is losing time and money by not choosing Collect! I read something that said Collect was outdated......nothing can be further from the truth! Any software that has the flexibility to grow with your business and that can perform the functions that any business needs in their day to day operations is in the forefront of today's technology! Collect can appear to be difficult to use at first but trust me - if you buy a boxed software that does not allow the flexibility Collect does then it's just a matter of time before you start regretting that decision. I've been there with other vendors but not Collect!