Collect!

RATING:

4.8

(67)

About Collect!

Collect! is a hybrid debt collection solution that includes flexible options, automation, add-ons, and integrations that enables businesses to manage various components of debt collection routines. Collect! caters to businesses of all sizes in the credit and collection industry and helps them to manage various components of debt collection routines, which include automating collection letters, tracking phone calls, processing payments, and more. Collect! includes batch processing, work queues, contact management, detailed financial settings and tracking, credit bureau reporting, letters, reports, import-exports, data exchanges, automations, scheduling, integrations, encryption, MFA, client reporting and billing, remote web access, translation. With cloud and p...

Collect! Pricing

Collect! is available across 5 pricing tiers: Express, Entrepreneur, Professional, Professional Plus and Corporate. Pricing starts at 79$/mo: Xpress - $79/user/month Max # of concurrent users - 5 Max # of debtor accounts - 2,500 DB File Storage - 30GB Entrepreneur - $199 1st user/mo + $99/each additional user/mo Max # of concurrent users - 10 Max # of debtor accounts - 10,000 DB File Storage - 30GB Professional - $299 1st user/mo + $99/each additional user/mo Max # of concurrent users - unlimited Max # of debtor accounts - 100,000 DB File Storage - 100GB Professional Plus - $499/user/mo + $99/mo for additional users Max # of concurrent users - unlimited Max # of debtor accounts - 500,000 DB File Storage - 100GB Corporate - Contact for pricing Max # of concurrent users - unlimited Max # of debtor accounts - unlimited DB File Storage - 200GB All modules, multiple databases Contact us for corporate or leased pricing

Starting price: 

$79.00 per month

Free trial: 

Available

Free version: 

Not Available

Collect! Main Menu

Collect! Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Collect!

1 - 5 of 67 Reviews

Tony

Verified reviewer

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2018

Still very happy with this program.

It is the backbone of my business. I was able to customize the software to assist us with our legal collection practice.

PROS

This is an update to a previous review. After 15 years I am still very pleased with this program and have yet take full advantage of all it has to offer. It has allowed me to have a turn key operation that 15 years ago I only dreamed about.

CONS

I really don't have anything negative to say. At first it was quite daunting to setup and I felt the initial instruction/training could have been better. But upon reflection I think anything new can be difficult and after working in it for several months I became much more adept at creating the plans and reports I needed.

Cody

Financial Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed January 2021

Fully Featured, Extensible and Affordable

While there were some growing pains after migrating from a long standing legacy solution, we never missed a beat.

PROS

Collect! contains all of the features we needed to implement policies and procedures across the entire organization. Role based access; check. Fully customizable user levels; check. Integrations with third party service providers and payment processors; check.

CONS

The reporting and letter features native to Collect! are clunky and counter intuitive. The bulk of our reports have been created using SSRS to directly access the back-end data. A company to company move feature to directly transfer data between databases would be a great feature to add.

Reason for choosing Collect!

Ownership and upper management was already familiar with Collect! and they were able to provide us with the code review that DAKCS was not.

Reasons for switching to Collect!

DAKCS was unable to provide us with a code review required by a large client.

Vendor Response

Thank you for this frank review. Reporting functionality has been improved by the new Query and Report Generator Tool. Thank you for the suggestion of the data transfer between databases.

Replied February 2021

User Profile

Arwa

Verified reviewer

Financial Services, 501-1,000 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2020

Does its Job.

Overall, its a good product and does its job. The cost is fair for its quality.

PROS

I like the support from the customer service department. I have used this product in a family business to assist with collections of past due accounts. The software is simple and robust to use.

CONS

Its sort of outdated and could use a makeover, especially the user interface. The search functionalities can be improved to provide more results for different query types.

Vendor Response

Hello Arwa, Thank you for your positive review. Our customer service department works hard to help Collect! users, whether larger or smaller, use the system comfortably. As for the user interface, our programming department is currently working on the next major version which will include a complete overhaul of the UI and improved search. We hope that you make good use also of the extra resources in the Member Center and the massive online Help documentation. We remain here to help you use Collect! to collect the way you want and look forward to your next contact.

Replied June 2020

DeMetrius

Financial Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Collect Review

PROS

Ease of use and ease of deployment when we set it up

CONS

Display could be a little more graphically appealing

Reasons for switching to Collect!

A more robust platform along with reg F compliance

Vendor Response

Thank you for your review. Collect! comes set for industry standard collection practice and Reg F compliance, the system is highly configurable for individual needs. The next major version will have a familiar but updated UI.

Replied October 2023

Derek

Financial Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

The software is great but the team and support is even better!

Collect's friendly interface, integration capabilities, powerful functionality, innovative tools, robust security measures, and exceptional customer support make it an indispensable asset for businesses and individuals alike.

PROS

User-Friendly Interface,Navigating through its features feels effortless, thanks to its well-designed menus, clear icons, and thoughtful organization. Regardless of technical expertise, users can quickly adapt and maximize their productivity from day one.Powerful Functionality, Underneath its user-friendly exterior lies a powerhouse of functionality. From task management and document collaboration to data analysis and automation, it covers virtually every aspect of modern-day productivity. you can accomplish tasks with unprecedented speed and precision.Exceptional Customer Support. The team behind Collect! understands the value of exceptional customer support. They go above and beyond to provide timely assistance, whether it's resolving technical issues, addressing inquiries, or offering guidance. The dedication and responsiveness of their support staff ensure that users have a smooth and uninterrupted experience, building trust and loyalty among the user community.

CONS

it is not easy to build your own complex reports without understanding all the logic that goes into them. However, the support team is quick to help and fairly priced for custom work.

Vendor Response

Thank you for this positive review. While Collect! comes preset for standard collections, our philosophy is that the system should give users configuration options to let them set their system to suit their purposes. Regarding reports, the Report Generator Utility enable users to create their own reports on the fly. And, of course, the report specialists on our support team are always here to help.

Replied May 2023