CreditorWatch Collect

RATING:

4.5

(13)

About CreditorWatch Collect

CreditorWatch Collect is cloud-based accounts receivables software that automates the AR process for bookkeepers, accountants, business owners and finance teams. Set-up is fast and easy with no tech team required. Automating your AR with CreditorWatch Collect frees you up from time-consuming manual tasks so you can focus on truly adding value to your business. With CreditorWatch Collect you can automate sending of email and SMS reminders. These can be personalized and customized to different customer segments, ensuring that the right customer receives the right message at the right stage of the payments journey. You can pause, mute or manually approve reminders if necessary. In addition to automating the AR process, CreditorWatch Collect also provides an online pay...

CreditorWatch Collect Pricing

Starting from $89/month (AUD, NZD, USD)

Starting price: 

A$89.00 per month

Free trial: 

Available

Free version: 

Not Available

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CreditorWatch Collect Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for CreditorWatch Collect

1 - 5 of 12 Reviews

Anonymous

2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

FUNCTIONALITY

4

Reviewed July 2021

Saves time on keeping track of slow payers

If you have a lot of slow paying clients, Debtor Daddy is your daddy. Saves time and money.

PROS

It creates a list for you of all your slow payers a.k.a. overdue debtors rather than you having to find these debtors yourself.

CONS

Nothing, apart from the learning curve at first to use it. But that's basically with any software, so not much here!

Marc

Internet, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2022

Simple and straightforward A/R tool

The product is great, especially for the cost. It pays for itself and would highly recommended to anyone looking for a cost-effective solution to managing their A/R.

PROS

Super simple, no-frills software to help automate the process of managing A/R

CONS

Not always easy to see the full activity timeline. I wish there were more features being introduced but the functionality has been relatively the same over the last couple of years.

Reason for choosing CreditorWatch Collect

Price, collection, and phone call follow-up features.

Reasons for switching to CreditorWatch Collect

The built-in invoice reminders were lacking in Xero.

Vendor Response

Hi Marc Thanks for taking the time to leave us this excellent review! We're really pleased you're finding our software simple to use and that it's done the job of automating your A/R. I've passed on your comments about the full activity timeline. In regard to more features, we do have some in the pipeline for launch this year. We'll be in touch with all our customers as it goes live soon, so keep an eye on your inbox. Would you mind if we used your review on our social media pages so other businesses can see how Debtor Daddy could help them? Thanks for recommending us! Lucy

Replied February 2022

Jeff

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2018

Great basic debt collections software, ease of use and not too pricey

PROS

Great assistance to organize aged outstanding accounts, seems to have great innovation and easy to use. No software bugs to date and easy updating., very intuitive and easy to set up, with plenty of built in flexibility.

CONS

A bit of a learning curve at first to understand and use, found that it took customer service some time to respond to requests-multiple hours. A bit pricey but has reduced our outstanding accounts.

Anna

Building Materials, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2022

Take the stress out of collections with a streamlined process

Automation has had a twofold benefit, the customers are consistently engaged and the notes are centralised so each customer can be easily tracked.

PROS

The great benefit to this system is that you can tailor the debt collect process to fit your needs. The workflow set up is worded and sent when you want it to be. Customers that are overdue are continually engaged with messages and prompted to respond, an engaged debtor is better that an unengaged one. The system is flexible so you can change the workflow and messaging at any time if it is not having the desired outcome. Sending a customer to the debt collection company is also easy. The trick is to spend the time at the beginning setting up workflows and assigning customers appropriately, once you have pushed go, all notices are sent on a daily basis in line with the customers allocated workflows. Emails advising of that days intended notices being sent is helpful too. Timings can be set also for notices and uploads from the software integration. Debtor Daddy are also helpful and very responsive.

CONS

One issue is that if you have a disputed invoice so you mark it disputed and mute it, this has no effect on the debt collect notices being sent. The only way to get around this is to mute the customer.

Vendor Response

Hi Anna Thanks for taking the time to leave us this great review! We're really pleased to hear that the ability to customize your workflows and messaging is working well for you. We know that every business is a little different so pride ourselves on the fact our automation software can adapt to our customers' needs. Thanks for letting us know your thoughts on disputed invoices. I've passed this on to our team so they keep this in mind as they continue to develop the tool. Would you mind if we used your review on our social media pages? Thanks again for recommending us. Lucy

Replied February 2022

Fabrice

Real Estate, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2022

56% reduction in the amount overdue 30+ days

The team at Debtor Daddy is there to help you, from implementation, to helping create the workflow (ie. emails, calls, texts) and the wording of notices to potentially adding new features they are available to help. We've been able to greatly reduce the manual work around sending emails and focus on calling owners to get the money in or create payment plans.

PROS

Automation workflow, we went from an archaic manual process to having an almost completely automated process. We've been able to reduce our client's AR greatly and focus on all the other aspect of our AR tasks and provide better financial statements.

CONS

It would be nice to create workflow templates that way when we integrate new organizations the setup is a little faster (it's not that hard to currently)

Vendor Response

Hi Fabrice Thanks for taking the time to leave us this great review! One of the key things we aim to do for our customers is removing manual AR processes. We're so pleased that we've been able to support you to achieve this for your team. Thanks for raising your thoughts on workflow templates. I've passed this on to our team so they can keep it in mind as they continue to develop the software. Thanks for recommending us. Lucy

Replied February 2022