DebtView
About DebtView
Most Helpful Reviews for DebtView
1 - 5 of 17 Reviews
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Growing Debt Recovery Business Looking For A Solution - DebtView More Than Delivered
It's been a real pleasure. As a relatively new business, I was initially a little bit reluctant to look for a solution mainly down to keeping costs under control. But I can honestly say, I wouldn't look back now. Our business has grown tremendously over the last 6-12 months and it simply wouldn't have been possible without a solution like DebtView. The platform allows us to scale up very efficiently, and I am really impressed so far.
PROSInitially I was impressed with the price. This fitted with our budget as a smaller/start up collection agency, and when I looked under the hood I realised that this was something that would be future proof as our business grew. I was not looking for the cheapest option at the time, but I wanted bang for my buck. The team at DebtView made the whole onboarding process very easy for me. They are responsive to any questions I have, and address system update requests promptly. I can honestly say I have been very impressed by DebtView. The amount of time this has saved me has been well worth the money thus far, and I feel as if I only really scratch the surface on it's capabilities. DebtView seems to have plenty more to offer us as our business continues to grow.
CONSOccasionally things seem a little bit long winded when it comes to customising certain aspects of the system, but this is complete nit-picking. Thankfully I am quite technically minded, so I can often resolve any customisations myself. But in the event that I am unsure, the DebtView team are ultra responsive and are always happy to help.
Reason for choosing DebtView
Low costImpressive capabilitiesResponsive & pro-active team
Louis
Financial Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2022
DebtView Software
We have been very happy with DebtView over the past 6 years and would recommend the product to small to medium sized debt recovery firms.
PROSFrom the outset we found DebtView easy to use and importantly - simple to train new staff on using the product. Over the past 6 years of using DebtView we have seen ongoing development and improvements around integration with APIs, outbound communications, payment plan management and the ability to hold extensive evidence relating to debt cases. With a high degree of automation DebtView enabled us to build our business up and currently load and process around 4,500 debt recovery cases per week with a comparatively small team of staff.
CONSFinancial accounting on remittances to clients and daily reconciliation of funds are manual at present, however we were given access to extract data and build processes outside of the system to track client funds. It would be useful if integration existed with accounting software through the output of journals for client remittances and invoicing to clients, the data for which resides within DebtView.
Reason for choosing DebtView
Not applicable
Vendor Response
Louis, thanks very much for the positive review. Customer feedback is critical to us and we really appreciate you taking the time to submit this. We understand your concerns about the lack of out of the box integration with accounting packages and this is something that we will pass on to our development team to look into.
Replied June 2022
Marin
Research, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2022
A good program
-It was easy to use this program and quick trainings for new people possible -good overview for the cases -instalment plants was good organized -workflow was working good
CONS-reports was a bit of a mess - a lot of stocked cases
Vendor Response
Hi Marin, Many thanks for taking the time to write this review. Customer feedback is very important to us. We will look into the reporting issues you mentioned.
Replied June 2022
Anja
Retail, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed May 2022
Easy to Use
DebtView has been very beneficial to use as it makes customer data easily accessible and offers great debt collection solutions. Its layout is simple and easy to navigate, it is easy to manage several cases at a time, and it offers various case management options.
PROSDebtView is very easy to navigate and its features are straight-forward. It is also great you can create templates, link cases, duplicate comments, and create payment plans that are automatically calculated for you.
CONSSome cases would get stuck in a workflow. It was also unfortunate that prompts would disappear after some time so that there would be no way going back to those cases if one was not able to look at it before the prompt expired.
Vendor Response
Thanks very much for taking the time to write this review Anja. Your feedback is invaluable to us and we really appreciate it. Regarding the expiry of prompts, this is a configuration setting that can be changed by your system administrator. It's about finding a balance between the number of open items and number of operators available to deal with them in the required timeframe. If you need any help or advice with this, please don't hesitate to contact our customer services team through the usual channels.
Replied June 2022
Lowri
Insurance, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2022
Lowri Reed - Review
Overall my experience with Debt View has been very positive. I've only worked with [SENSITIVE CONTENT] for a short while (just over a year) after taking over from our previous system coordinator however whenever I've put in a request both [SENSITIVE CONTENT] have been great prioritising tickets and making sure they are delivering the best change possible.
PROSI've always found Debt View very easy to navigate especially when it comes to new starters. Feedback from our team members has always been very positive. One of the most recent features I've liked most about the software is the 'Easy Query' facility. It's been very useful to find out some important information regarding our files.
CONSOne of things we've wanted within the software is the ability to customise user experienced based on reports and sanctions. It's been difficult to manage the team based on users not being able to access reports without having access to all reports.