It makes it easy for others to see what is going on.

Ease of seeing members that NEED to be worked TODAY. Makes it easy to prioritize work load.

it is not live data, would be great for all tellers to see live notes. It would also be helpful to know if a payment was already made "today", since the information is a day behind.

The system is proving to be a major factor in minimizing arrears and bad debt writ offs on our loan portfolio. In addition provisions for bad and doubtful debts are reduced on our financial statements. The history of credit control activity and the communication flow also assists our credit underwriters in assessing future loan applications.

At the time I was looking for a solution to manage our loan portfolio which was in arrears. We had examined solutions on offer from our existing IT partners but were not satisfied with their system mainly due to its fixed nature and inability to adapt to our demands. The "Rocket Collector" (XRS in our world) immediately showcased its adaptability & Flexibility to mirror our Credit Control procedures. The software once implemented with our rules and procedures provided a diary managed workflow for our Credit Control officers. This created a very efficient process in identifying problem accounts and enabled timely communication.

The software is only as good as the officers using it. If the Credit Control team do not buy into its capability its becomes a headache. The officers in LKCU immediately identified the system as a gateway to improving their overall performance.

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All files are segregated in workflows. Can export reports to excel. Can see all information clearly under various tabs

Integration was simple & easy to use It meets the requirements for what we needed The system designed meets our needs

From the very beginning we were blown away by the level of Customer Service received and this has continued over the years. We still have the same contacts that we had at the start, and nothing is too much trouble. The staff are knowledgeable, patient, friendly, and very innovative in their approach to problem solving. They are a forward thinking company that welcome feedback good and bad. When we signed up with Rocket Collector our Credit Control had been neglected for years due to staffing issues and we were totally overwhelmed and had no reliable reporting system. We now have a streamlined process and an amazing work flow tool that allows us to keep on top of our debt, and be confident that no debtors or shortfall payers are slipping through the net. Looking back now, I don't know how we coped without it.

The software is really user friendly and easy to navigate around. It totally revolutionised the way we work and has streamlined our Credit Control process making our workload much easier to manage. I love that I can see at a glance exactly how much work I have in each of the various stages of Credit Control. The set up was really simple mainly because our contacts at Rocket Collector are so knowledgeable and they liaised directly with the company who supply our Banking Platform, to get the interface in place and ensure that any issues were ironed out in the background, before we went live.

The diary system is the only aspect that does not work how we would like it to. Rocket Collector welcome feedback and any opportunity to improve systems, so this has already been discussed at length and they are currently working on a way to improve this.

We would be lost without collector. It's almost been like having and extra pair of hands, because it's taken away a lot of the tedious admin work. Before collector we were constantly firefighting problems but now we have got to such a good place. It is a vital tool in the organisation to keep on top of debt arrears. I am confident that no other company or product could match what collector offers and can do for us at the moment in terms of our Credit Union. Collector is a very user friendly and easy to use. I would have no hesitation in recommending it to other Credit Unions/businesses for their Credit Control needs.

We would be lost without collector. This is a very user friendly product and easy to use. Collector has completely help us, and changed the way we tackle our day to day debt collection.

There is nothing about collector I would say is a con.