About Rocket Collector

Proven in Europe and Canada for over 30 years, Rocket Collector is now being introduced to the US, Caribbean, and South America. Full customization within the application speeds implementation and assures our clients optimized workflows, maximizing results. And our new Self-Service Portal meets your debtors where they live – on their mobile phones – so they can connect securely, privately, and on their time schedule. Our clients benefit from continued innovation and best-in-class functionality at a price that provides a fantastic Return on Investment. With the collections labor force being expensive and hard to hire/retain, our turnkey software automates actions to reduce required labor. Our software is designed by collectors, for collectors. Check us out and discove...


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16 Reviews of Rocket Collector

Average User Ratings

Overall

4.5 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(9)

9

4 stars

(6)

6

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 16 results

July 2021

Emma from Partners Credit Union

Company Size: 11-50 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2021

Amazing software and customer service that is second to none

From the very beginning we were blown away by the level of Customer Service received and this has continued over the years. We still have the same contacts that we had at the start, and nothing is too much trouble. The staff are knowledgeable, patient, friendly, and very innovative in their approach to problem solving. They are a forward thinking company that welcome feedback good and bad. When we signed up with Rocket Collector our Credit Control had been neglected for years due to staffing issues and we were totally overwhelmed and had no reliable reporting system. We now have a streamlined process and an amazing work flow tool that allows us to keep on top of our debt, and be confident that no debtors or shortfall payers are slipping through the net. Looking back now, I don't know how we coped without it.

Pros

The software is really user friendly and easy to navigate around. It totally revolutionised the way we work and has streamlined our Credit Control process making our workload much easier to manage. I love that I can see at a glance exactly how much work I have in each of the various stages of Credit Control. The set up was really simple mainly because our contacts at Rocket Collector are so knowledgeable and they liaised directly with the company who supply our Banking Platform, to get the interface in place and ensure that any issues were ironed out in the background, before we went live.

Cons

The diary system is the only aspect that does not work how we would like it to. Rocket Collector welcome feedback and any opportunity to improve systems, so this has already been discussed at length and they are currently working on a way to improve this.

Reasons for Choosing Rocket Collector

We discovered that the Progress Credit Control module was not fit for purpose and the information/reports were not reliable. We have also had numerous Customer Service (or lack thereof) issues with Progress over the years in relation to the banking platform, so we didn't feel confident that we could also trust them with the Credit Control process. The offering from Rocket Collector sounded far superior to anything that we had seen before . We were also impressed by their expertise in the area of Credit Control, and how easy they were to do business with.

August 2021

Gordon from Letterkenny Credit Union

Company Size: 11-50 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

Rocket Collector- Delivering an Effective Arrears management system

The system is proving to be a major factor in minimizing arrears and bad debt writ offs on our loan portfolio. In addition provisions for bad and doubtful debts are reduced on our financial statements. The history of credit control activity and the communication flow also assists our credit underwriters in assessing future loan applications.

Pros

At the time I was looking for a solution to manage our loan portfolio which was in arrears. We had examined solutions on offer from our existing IT partners but were not satisfied with their system mainly due to its fixed nature and inability to adapt to our demands. The "Rocket Collector" (XRS in our world) immediately showcased its adaptability & Flexibility to mirror our Credit Control procedures. The software once implemented with our rules and procedures provided a diary managed workflow for our Credit Control officers. This created a very efficient process in identifying problem accounts and enabled timely communication.

Cons

The software is only as good as the officers using it. If the Credit Control team do not buy into its capability its becomes a headache. The officers in LKCU immediately identified the system as a gateway to improving their overall performance.

Reasons for Choosing Rocket Collector

The system was clearly designed to work in the Credit Control management space and the team did not promise anything that they could not deliver. Although we were not aware of any other Credit Union using the system at the time we were looking for a Credit Control solution, we have no doubts that we made the best choice.

August 2021

Maria from St. Jarlath's Credit Union Ltd

Company Size: 51-200 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2021

Maria Costello for St. Jarlath's Credit Union

N/A

Pros

All files are segregated in workflows. Can export reports to excel. Can see all information clearly under various tabs

Cons

Integration was simple & easy to use It meets the requirements for what we needed The system designed meets our needs

July 2021

Elizabeth from Partners Credit Union

Company Size: 11-50 employees

Industry: Banking

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2021

XRS (Rocket Collector) Excellent Soluntion

We would be lost without collector. It's almost been like having and extra pair of hands, because it's taken away a lot of the tedious admin work. Before collector we were constantly firefighting problems but now we have got to such a good place. It is a vital tool in the organisation to keep on top of debt arrears. I am confident that no other company or product could match what collector offers and can do for us at the moment in terms of our Credit Union. Collector is a very user friendly and easy to use. I would have no hesitation in recommending it to other Credit Unions/businesses for their Credit Control needs.

Pros

We would be lost without collector. This is a very user friendly product and easy to use. Collector has completely help us, and changed the way we tackle our day to day debt collection.

Cons

There is nothing about collector I would say is a con.

Reasons for Switching to Rocket Collector

We had previously tried to use the Credit Control module in our banking software. This did not work for us and we never had a true record of the debtors for the Credit Union.

August 2021

Sandra from Cara Credit Union Ltd

Company Size: 51-200 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

August 2021

Review

Our previous system did not effectively deal with loans once they had progressed through the delinquency process or were charged off the live loan book. The ability to set up payment arrangements and assign groups of loans to different stages and categories ensures that all loans are reviewed correctly. It has had a positive impact on arrears and the team. It helps to motivate the team to complete their daily worklist.

Pros

A user friendly system that has improved the efficiency and effectiveness of our credit control department by ensuring that all accounts are reviewed. A number of tasks can be automated or communicated in bulk. The ability to accept live card payments and schedule recurring card payments has a positive impact on reducing arrears and maximizing collections.

Cons

As we expand our product range, i.e. SME and Mortgage Lending, the development of a MARPS process within the system would enhance our early arrears collections on these accounts and ensure a better member/customer experience.