Rocket Collector
About Rocket Collector
Rocket Collector Pricing
Pricing starts at $300 per user per month (hosting costs not included). Pricing discounts may apply based on higher user accounts.
Starting price:
$300.00 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Rocket Collector
1 - 5 of 19 Reviews
Teri
Banking, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Rocket Collector Review
It makes it easy for others to see what is going on.
PROSEase of seeing members that NEED to be worked TODAY. Makes it easy to prioritize work load.
CONSit is not live data, would be great for all tellers to see live notes. It would also be helpful to know if a payment was already made "today", since the information is a day behind.
Reason for choosing Rocket Collector
ease of integration, cost, the use of the product for the results we were looking for.
Reasons for switching to Rocket Collector
They were going away to offering the software to credit unions to managing the portfolio themselves
Gordon
Financial Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Rocket Collector- Delivering an Effective Arrears management system
The system is proving to be a major factor in minimizing arrears and bad debt writ offs on our loan portfolio. In addition provisions for bad and doubtful debts are reduced on our financial statements. The history of credit control activity and the communication flow also assists our credit underwriters in assessing future loan applications.
PROSAt the time I was looking for a solution to manage our loan portfolio which was in arrears. We had examined solutions on offer from our existing IT partners but were not satisfied with their system mainly due to its fixed nature and inability to adapt to our demands. The "Rocket Collector" (XRS in our world) immediately showcased its adaptability & Flexibility to mirror our Credit Control procedures. The software once implemented with our rules and procedures provided a diary managed workflow for our Credit Control officers. This created a very efficient process in identifying problem accounts and enabled timely communication.
CONSThe software is only as good as the officers using it. If the Credit Control team do not buy into its capability its becomes a headache. The officers in LKCU immediately identified the system as a gateway to improving their overall performance.
Reason for choosing Rocket Collector
The system was clearly designed to work in the Credit Control management space and the team did not promise anything that they could not deliver. Although we were not aware of any other Credit Union using the system at the time we were looking for a Credit Control solution, we have no doubts that we made the best choice.
Maria
Financial Services, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Maria Costello for St. Jarlath's Credit Union
N/A
PROSAll files are segregated in workflows. Can export reports to excel. Can see all information clearly under various tabs
CONSIntegration was simple & easy to use It meets the requirements for what we needed The system designed meets our needs
Emma
Financial Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Amazing software and customer service that is second to none
From the very beginning we were blown away by the level of Customer Service received and this has continued over the years. We still have the same contacts that we had at the start, and nothing is too much trouble. The staff are knowledgeable, patient, friendly, and very innovative in their approach to problem solving. They are a forward thinking company that welcome feedback good and bad. When we signed up with Rocket Collector our Credit Control had been neglected for years due to staffing issues and we were totally overwhelmed and had no reliable reporting system. We now have a streamlined process and an amazing work flow tool that allows us to keep on top of our debt, and be confident that no debtors or shortfall payers are slipping through the net. Looking back now, I don't know how we coped without it.
PROSThe software is really user friendly and easy to navigate around. It totally revolutionised the way we work and has streamlined our Credit Control process making our workload much easier to manage. I love that I can see at a glance exactly how much work I have in each of the various stages of Credit Control. The set up was really simple mainly because our contacts at Rocket Collector are so knowledgeable and they liaised directly with the company who supply our Banking Platform, to get the interface in place and ensure that any issues were ironed out in the background, before we went live.
CONSThe diary system is the only aspect that does not work how we would like it to. Rocket Collector welcome feedback and any opportunity to improve systems, so this has already been discussed at length and they are currently working on a way to improve this.
Reason for choosing Rocket Collector
We discovered that the Progress Credit Control module was not fit for purpose and the information/reports were not reliable. We have also had numerous Customer Service (or lack thereof) issues with Progress over the years in relation to the banking platform, so we didn't feel confident that we could also trust them with the Credit Control process. The offering from Rocket Collector sounded far superior to anything that we had seen before . We were also impressed by their expertise in the area of Credit Control, and how easy they were to do business with.
Elizabeth
Banking, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
XRS (Rocket Collector) Excellent Soluntion
We would be lost without collector. It's almost been like having and extra pair of hands, because it's taken away a lot of the tedious admin work. Before collector we were constantly firefighting problems but now we have got to such a good place. It is a vital tool in the organisation to keep on top of debt arrears. I am confident that no other company or product could match what collector offers and can do for us at the moment in terms of our Credit Union. Collector is a very user friendly and easy to use. I would have no hesitation in recommending it to other Credit Unions/businesses for their Credit Control needs.
PROSWe would be lost without collector. This is a very user friendly product and easy to use. Collector has completely help us, and changed the way we tackle our day to day debt collection.
CONSThere is nothing about collector I would say is a con.
Reasons for switching to Rocket Collector
We had previously tried to use the Credit Control module in our banking software. This did not work for us and we never had a true record of the debtors for the Credit Union.