About Simplicity

SimplicityCollect is a cloud-based SSAE16 compliant debt collection solution designed for companies of all sizes. It features loan management, business-debt management, consumer-debt management, credit card integration and reporting within a suite.

SimplicityCollect features client management, which allows users to create profiles and upload cases for any number of users. The product also features debt management, which provides users an online portal to settle their accounts, manage payment plans and make payments using credit cards. Users can also customize the portal using their brand logos and images, and they can embed the portal on their website.

SimplicityCollect also features loan servicing, which allows users to ...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

93 Reviews of Simplicity

Average User Ratings

Overall

4.37 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(53)

53

4 stars

(28)

28

3 stars

(8)

8

2 stars

(1)

1

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 93 results

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Great Software for Collections

Pros

It is very easy to use to keep your accounts in order

Cons

I don't have any thing I do not like about this product

June 2021

Ali from Vineyards Management Group

Company Size: 51-200 employees

Industry: Real Estate

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2021

SimplicityCollect Hits The Mark

I work for a property management company and am in the initial stages of building an internal collection department. [SENSITIVE CONTENT HIDDEN] went above and beyond to get us functional in a short amount of time. He's patient, friendly and thorough. Thank you

Pros

Ultimately, it had everything I was looking for in a debt collection system. It offers a great deal of customization to effectively meet your department's needs. Technical support is timely and effective. They work closely with you to ensure the initial setup and training targets your specific needs. SimplicityCollect has an online help guide as well as videos to help with ongoing training. They have live CHAT for problem resolution. They also have a solid list of partners should you need payment gateways, skip tracing and more.

Cons

I'm old school and like to have a manual to read through. I printed my own manual for every day use. This may be a non issue for many people, but was important to me.

Reasons for Choosing Simplicity

Genesys didn't bother to respond to my multiple requests for a demo. InterProse is a stunning product, but too large for my needs. I'd like to give a shout out to [SENSITIVE CONTENT HIDDEN] for being attentive, thorough and gracious through the demo and follow up.

Response from Katabat

Replied August 2021

Welcome to SimplicityCollect! We're excited to help you continue to be successful in your collection efforts!

October 2021

Dawn from American Capital Recovery

Company Size: 2-10 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2021

Great Debt Collection SoftWare for the money

Simplicity makes it easy for us to track promises to pay and provides ample space for notes and customer information.

Pros

Simplicity is a terrific debt collection software for the money. They are constantly upgrading and improving what they have to offer. It is easy to learn and use.

Cons

I can pull anything that I need out of the system but wish there were a few more parameter choices for reporting.

Reasons for Choosing Simplicity

Pricing and ease of use

July 2020

Bill from GHR

Company Size: 11-50 employees

Industry: Accounting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

1.0

Functionality

3.0

July 2020

Simplicity Collect issues

Up until a week ago it has been okay, but the past week the software has been offline intermittently at critical times of the day for us, with no real explanations except the canned response. We will be evaluating other solutions after this fiasco.

Pros

Easy to use for collectors. Basic reports are easy to export.

Cons

past week have not had access to software intermittently, get canned answers for what the issue is. Have asked for call back from Management have not heard yet. Very rarely does someone pick up the phone when you call. We will be evaluating other platforms due to issues and lack of updates when there are issues.

Reasons for Choosing Simplicity

At the time it was easy for collectors to perform collector functions, but due to issues when they do updates we will now be looking at alternatives.

Response from SeikoSoft

Replied July 2020

Bill, we are sorry to hear that you are considering other options, especially since you have utilized the software for over 2 years with little to no interruption or issue. In this instance, our support team did employ canned responses to ensure that all of our clients received timely and accurate basic information during the 3 partial days of performance degradation and service interruption. We are glad you were able to connect, after the service interruption, via phone with our Director of Sales. You also received a detailed personal email from our CEO explaining the specific details of the incident, our fail-over systems, and changes we implemented to mitigate future performance issues. And we were able to discuss and take care of your concerns for future continued service. We look forward to your continued use of Simplicity for your collection software needs, as we continually strive to go above and beyond to help you be successful.

December 2016

Graeme from Graeme L. Abraham, Esq.

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2016

I insist on Simplicity

I've used Simplicity at three businesses now. When I was recruited by a collections law firm, I insisted they switch to Simplicity because it is by far the easiest software to train employees to use, has the most features, and had a simple subscription model. The support was always on top of our requests and even helped add features we felt were missing. I would never do collection work without this software.

Pros

Easy template management with unlimited templates. Custom transaction names. Unlimited custom fields.

Cons

No ability to set default transaction amount. No bankruptcy tracking (had to create custom fields for this). The biggest issue of all: in Utah, pre-judgment costs and fees are part of the judgment total, yet simplicity treats the judgment amount as 100% principal - could really use an option to break out the judgment without complicated adjustments.