Not sure since my experience has been minimal.

We had many questions when we were gettting switched over and everyone was very helpful and patient with us. They explain everything so great and walk you through it very well.

It is very easy to use to keep your accounts in order.

It's easy to use and wonderful customer support if you have questions. I think it's reasonably priced and cloud based.

I had a hard time uploading filed. I stopped using simplicity.

We have been impressed with the system, customer service and overall experience with simplicity. We really appreciate the way Simplicity heads are feedback and implements new features and updates.

Now all my data is there and its almost impossible to switch back I am stuck in simplicity hell.

Simplicity offers our small start-up company fantastic software, at an unbeatable price. This allows us to operate with a low overhead cost.

Simplicity has been a great program for our business needs. Whenever we have a question, the Simplicity team is quick to respond.

The program is simple to use and easy to learn. The customer service is great and I like the fact that we are web based.

Once we started using the software, we were impressed by the ease of use, and Simplicity's willingness to make changes based on our suggestions. The software is very good.

Overall one the best and will be the best in the near future, if you keep up with the same momentum.

Sometimes the server can be slow the lack of custom export reports for payments.

Great legal tracking, rich in traditional collection tools, online interface is easy to use.

Very rarely does someone pick up the phone when you call. We will be evaluating other platforms due to issues and lack of updates when there are issues.

We have enjoyed the software we still need to learn more about it to fully utilize It's capabilities are good.

My favorite feature is the reports, that makes it easy for me to provide my clients with all the recovery data. Thank you Simplicity, for simplifying my business operations.

I like the ease of use and set up. We use the system for a variety of collections processes.

I have had a very good experience with this product as well as the servicing team.

There are limited queues to set up, which is both good and bad. One queue that would be helpful is the No contact queue.

Their help staff is always available and the conferences that are held periodically are great ways to learn about updates and visit with other consumers about the system.

Overall i am happy with the product. Support has been top notch they are always available and very helpful.

There is no possibility to change an incorrect information.

Sometimes it would be nice to be able to make a notation on an account if a customer calls us ahead of the problem to give us a warning of an upcoming situation.

Basically it has been a good product. I look forward to the upgrades.

Customer rep are all totally committed to helping the consumer get the most for their dollar.

The letter writing features is also easy to use and a great feature that again allows for flexibility and changes.

I love how everything is documented and easy to use.

Easy to learn and train new staff on - the layout is also easy to view - we have been on this system for many years and we have found it to be great.

I am very satisfied with VQN, and the staff at Uni-Source 2000.

It is not user friendly when it comes to Charged off loans. I would constantly have to manually remove the paid off charged off loans.

My overall experience with this company spans almost 20 years. Their phone support is wonderful and they are very patient with non-tech people like myself.

The product is very user friendly and the participant has a hand in doing some customization which is wonderful but the most positive thing is the people who work there.

We have met with them onsite several times. The team was very helpful with the process leading up to and through a recent software upgrade.

The professional letters that work with the integration of Excel and Word. A very user friendly system to navigate.

The search section if a customer has a common name is awkward. You have to start over each time.

Also, the inability to set up forms within the system, that could automatically populate pertinent data from the system.

Such as personal health issues, job loss, bankruptcy, family illness, death in the family, children on drugs, just things that happen in everyday life to people.

US Dollar

SimplicityCollect is a cloud-based SSAE16 compliant debt collection solution designed for companies of all sizes. It features loan management, business-debt management, consumer-debt management, credit card integration and reporting within a suite.


SimplicityCollect features client management, which allows users to create profiles and upload cases for any number of users. The product also features debt management, which provides users an online portal to settle their accounts, manage payment plans and make payments using credit cards. Users can also customize the portal using their brand logos and images, and they can embed the portal on their website.


SimplicityCollect also features loan servicing, which allows users to collect payments for loans by calculating applicable principal and interest on a loan.





SimplicityCollect is available in three different pricing tiers: Starter, Pro and Enterprise, based on the number of system users and features offered. The product also offers integration with QuickBooks accounting software.



LongDescription

User Management

Customizable Reports

Collection Agencies

Financial Analysis

Credit Card Processing

Auto-Dialer

In-House Collections

Data Import/Export

Self Service Portal

Contact Management

Transaction Management

Historical Reporting

Activity Dashboard

Reporting & Statistics

Payment Collection

Reminders

Automated Notices

Accounting Integration

Payment Plans

Real Time Reporting

Commission Management

Credit Reporting

Client Management

Mac OS

Web browser (OS agnostic)

Windows 10

Starter: $79/month.
Pro: $149/month, $699 setup fee.

Email/Help Desk

FAQs/Forum

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Simplicity

Live Online

Webinars

Documentation

Videos

Visual Queue Network (VQN) is a web-based debt collection software designed to help financial institutions and hospitals or physician billing institutions streamline the collection of overdraft checking, loans and credit cards. Key features include agency management, financial analysis, historical reporting, in-house collections, risk assessment and workflow management. 

Teams using Visual Queue Network can create collector queues in a real-time mode through drill-downs, ensuring storing of specific account details in the queue. The Behavioral Modeling Risk Scoring Routine feature enables managers to identify and segment at-risk accounts and keep habitual late payers out of the queue. This allows collectors to eliminate calls to customers who usually or always pay during the grace period or slightly thereafter. 

Visual Queue Network also acts as a contact management solution, which helps loan officers, collectors, or branch personnel gain access to information related to every customer to streamline client interaction. The platform offers a variety of reports, which allow institutions to measure the financial health and collector productivity. 

VQN Default Management Recovery provides a repository for your bank to manage all foreclosures,repossessions and owned assets in one place. Every critical process is user defined by your bank and all exceptions to milestone activities are reported and brought to the attention of the appropriate specialist(s). With this one solution, all information relative to the foreclosure, repossession, or owned assets process are maintained and appropriate reports easily made available. Eliminate all the disconnected error prone Excel files people are using to track and report information by using VQN.

Your staff works very hard. Executive Management demands you do more with less. Are you struggling with how to get more done (with the same or less staff), too many manual steps, hunting for scattered information, navigating multiple systems and manually documenting your efforts. Are you working in an inefficient environment and will likely not accomplish your institutions goals.

The VQN system addresses this by providing all information in electronic format, one click away. This includes external documentation such as property valuations, condition reports, bankruptcy POC, etc, that support the collection/recovery process such as PDF/EXCEL/WORD files. Everything relative to the collection and non-performing loan process is automatically presented to the user as they navigate through their queues.
 

Simplicity vs Visual Queue Network (VQN)

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