About Visual Queue Network (VQN)

Visual Queue Network (VQN) is a web-based debt collection software designed to help financial institutions and hospitals or physician billing institutions streamline the collection of overdraft checking, loans and credit cards. Key features include agency management, financial analysis, historical reporting, in-house collections, risk assessment and workflow management.

Teams using Visual Queue Network can create collector queues in a real-time mode through drill-downs, ensuring storing of specific account details in the queue. The Behavioral Modeling Risk Scoring Routine feature enables managers to identify and segment at-risk accounts and keep habitual late payers out of the queue. This allows collectors to eliminate calls to customers who usually or always ...


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18 Reviews of Visual Queue Network (VQN)

Average User Ratings

Overall

4.35 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(9)

9

4 stars

(9)

9

3 stars

(2)

2

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 18 results

June 2019

User Profile Picture

Jason from NBT Bank

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Banking

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

June 2019

VQN

I have had a very good experience with this product as well as the servicing team. we have met with them onsite several times. the team was very helpful with the process leading up to and through a recent software upgrade

Pros

I like the overall ease of use, user interface, workflow tracking etc. collectors can easily work accounts and move on to the next accounts. queues and work lists can be easily created and manipulated.

Cons

currently it only shows one account at a time even if there are multiple accounts owned by the same individual it would be nice to see a person centric view. I would like more customizable reporting options

Response from Uni-Source 2000

Replied June 2019

Thank you Jason for the review. We have a feature we call "companionation" where we tie all of a customer's accounts together under one debtor code, thus there is a one to many relationship between the person and all of their accounts. Additionally, if there are accounts associated with certain loan types (commercial) you can exclude those from the "companionation" process. We may need to review your configuration/set up to verify if adjustments should be made.

September 2017

Steve from Central Bank & Trust Co.

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2017

Our organizations experience with this product has been nothing but positive.

Pros

There are several features of this system that are extremely beneficial but I'll only mention three of my favorites. First, the design of the system for enough flexibility that allowed us to set up the system to fit our needs. Second, ease of use. From administration of the system to the end user the system is easy to use, set up and to adjust the set up as internal changes take place. The letter writing features is also easy to use and a great feature that again allows for flexibility and changes. Third, the File Management Utility that is connected to the system allows for the storage and easy retrieval of all letters and documents produced by the system and the collectors. It also allows for the download of external documents. We find this very beneficial for storing legal documents and other correspondence received from outside sources.

Cons

There is a bit of a learning curve involved with the administration of the system. Help menus would be beneficial in assisting new users with the system set up when changes are required.

December 2018

Cindy from Horizon Bank

Company Size: 201-500 employees

Industry: Banking

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

December 2018

VQ Review

Basically it has been a good product. I look forward to the upgrades

Pros

I love the widget. It is so extremely handy!!

Cons

The dialer doesn't report same day in VQ

Response from Uni-Source 2000

Replied May 2019

Thank You for your review. When integrating with a Predictive Dialer, it is considered a "best practice" to take an end of day file, with non-attended results, which is to say, you never got a "Hello". The reason for this is that in many cases the dialer will be configured to make repeated calls to the customer based on call results. If you would like, this could be adjusted to your business requirements.

July 2018

Pam from Home Federal Bank

Company Size: 201-500 employees

Industry: Banking

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2018

My Personal View

Its so much easier to keep up with your customers making notes about the reason that they are past due. Such as personal health issues, job loss, bankruptcy, family illness, death in the family, children on drugs, just things that happen in everyday life to people. Also the ones that try to work you with repeated lies. Then it helps when presenting your case for foreclosures and repos. I love the tabs for charge offs, bankruptcies, and foreclosures.

Pros

The up dates that we have had have been easy for everyone to adjust to. Everyone seems to adjust within a week or two and that is a big deal in the collection business. Customer service has always been just a call away.

Cons

Looking up a last name, the system pulls up all the click on the first one and then he isn't the one you want. You have to go back and start the process all over again and again until you find the right one. You may have to go through several before you find the right one.

Response from Uni-Source 2000

Replied May 2019

Pam, thank you for the review! In the 05.18 release we changed the way the Search works so that it will address your concern! It is my understanding that we just received word you are upgrading to the current release so no more repetition!

October 2017

Kevin from ONB

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

October 2017

VQN is a smaller company that has always provided support as needed.

Pros

The Widget is great! It makes for retrieving important documents quick and easy! The Investor reporting could be good if our company used it consistently.

Cons

Standard, template production reports are lacking and customized reporting capabilities need to be more robust. It would be great if VQN provided some standard collector and portfolio reporting. Collector reporting in terms of productivity would be good; it should include total logged time in the system, telephone calls made, promise to pays made, kept and broken. Portfolio reports to show the migration or roll rates of loans that advance for example from 30 to 60 days and from 30 days to current, etc.

Response from Uni-Source 2000

Replied October 2017

First I want to thank you Kevin for your review. In the most current release we do have a lot of the reporting that you refer to. The roll report is available, the broken promises report and the time spent on the talk off between the collector and customer. I am sure there are opportunities for more complete reporting. Thanks again for your time!