# Visual Queue Network (VQN) Software Reviews, Demo & Pricing - 2026 > Review of Visual Queue Network (VQN) Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/debt-collection/visual-queue-network-vqn-profile --- [Home](https://www.softwareadvice.com/) / [Debt Collection Software](https://www.softwareadvice.com/debt-collection/) / Visual Queue Network (VQN) Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/debt-collection/visual-queue-network-vqn-profile/reviews/) # Visual Queue Network (VQN) 2026: Benefits, Features & Pricing On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Visual Queue Network (VQN) 4.3 [(23)](https://www.softwareadvice.com/debt-collection/visual-queue-network-vqn-profile/reviews/) Pricing Starting at $10,000.00 one time Top Alternatives ### About Visual Queue Network (VQN) Visual Queue Network (VQN) is a web-based debt collection software designed to help financial institutions and hospitals or physician billing institutions streamline the collection of overdraft checking, loans and credit cards. Key features include agency management, financial analysis, historical reporting, in-house collections, risk assessment and workflow management. Teams using Visual Queue Network can create collector queues in a real-time mode through drill-downs, ensuring storing of specific account details in the queue. The Behavioral Modeling Risk Scoring Routine feature enables managers to identify and segment at-risk accounts and keep habitual late payers out of the queue. This allows collectors to eliminate calls to customers who usually or always pay during the grace period or slightly thereafter. Visual Queue Network also acts as a contact management solution, which helps loan officers, collectors, or branch personnel gain access to information related to every customer to streamline client interaction. The platform offers a variety of reports, which allow institutions to measure the financial health and collector productivity. VQN Default Management Recovery pr... ovides a repository for your bank to manage all foreclosures,repossessions and owned assets in one place. Every critical process is user defined by your bank and all exceptions to milestone activities are reported and brought to the attention of the appropriate specialist(s). With this one solution, all information relative to the foreclosure, repossession, or owned assets process are maintained and appropriate reports easily made available. Eliminate all the disconnected error prone Excel files people are using to track and report information by using VQN. Your staff works very hard. Executive Management demands you do more with less. Are you struggling with how to get more done (with the same or less staff), too many manual steps, hunting for scattered information, navigating multiple systems and manually documenting your efforts. Are you working in an inefficient environment and will likely not accomplish your institutions goals. The VQN system addresses this by providing all information in electronic format, one click away. This includes external documentation such as property valuations, condition reports, bankruptcy POC, etc, that support the collection/recovery process such as PDF/EXCEL/WORD files. Everything relative to the collection and non-performing loan process is automatically presented to the user as they navigate through their queues. ## Visual Queue Network (VQN) User Interface ## Popular Visual Queue Network (VQN) Alternatives Main Product Visual Queue Network (VQN) 4.3 [(23)](https://www.softwareadvice.com/debt-collection/visual-queue-network-vqn-profile/reviews/) Ratings Breakdown - 4.26Ease of use - 4.40Value for money - 4.68Customer support - 4.04Functionality Pricing Starting at $10000.00 one time Alternative Product [Collect!](https://www.softwareadvice.com/debt-collection/collect-profile/) 4.7 [(70)](https://www.softwareadvice.com/debt-collection/collect-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.78Value for money - 4.79Customer support - 4.62Functionality Pricing Starting at $149.00 per month Alternative Product [HES LoanBox](https://www.softwareadvice.com/debt-collection/hes-loanbox-profile/) 4.9 [(35)](https://www.softwareadvice.com/debt-collection/hes-loanbox-profile/#reviews) Ratings Breakdown - 4.91Ease of use - 4.88Value for money - 4.97Customer support - 4.91Functionality Pricing Starting at $75000.00 per year Alternative Product [Dash](https://www.softwareadvice.com/accounting/dash-billing-profile/) 4.9 [(12)](https://www.softwareadvice.com/accounting/dash-billing-profile/#reviews) Ratings Breakdown - 4.92Ease of use - 4.82Value for money - 4.83Customer support - 4.75Functionality Pricing Starting at $100.00 per month Alternative Product [Case Master Pro](https://www.softwareadvice.com/legal/case-master-pro-profile/) 5.0 [(19)](https://www.softwareadvice.com/legal/case-master-pro-profile/reviews/) Ratings Breakdown - 4.95Ease of use - 5.0Value for money - 5.0Customer support - 4.95Functionality Pricing Starting at $50.00 per month Alternative Product [ACE](https://www.softwareadvice.com/debt-collection/webar-profile/) 4.5 [(140)](https://www.softwareadvice.com/debt-collection/webar-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.48Value for money - 4.56Customer support - 4.45Functionality Pricing Starting at $975.00 per month ## Visual Queue Network (VQN) Pricing and Plans Starting price: $10,000.00 one time Free Trial Free Version Basic $10,000.00 one time No plan information available ## Visual Queue Network (VQN) Features - Popular features found in Debt Collection Automated Notices Client Management Compliance Management Contact Management Credit Reporting Electronic Payments In-House Collections Multiple User Accounts Real-Time Reporting Transaction Management Workflow Management - More features of Visual Queue Network (VQN) Alerts/Notifications Auto-Dialer Callback Scheduling Collection Agencies Commission Management Data Import/Export Email Templates Historical Reporting Payment Collection Payment Plans Reporting & Statistics Risk Assessment Search/Filter Third-Party Integrations User Management ## Visual Queue Network (VQN) Integrations Fiserv Integration rated undefined from -1 review ## Visual Queue Network (VQN) User Reviews Overall Rating 4.3 Ratings Breakdown 5 39% 4 48% 3 13% 2 0% 1 0% Secondary Ratings Ease of Use 4.3 Value for money 4.4 Customer support 4.7 Functionality 4.0 Jason T. Verified reviewer Banking 1001-5000 employees Used daily for less than 2 years Review source Reviewed June 2019 VQN 5 I have had a very good experience with this product as well as the servicing team. we have met with them onsite several times. the team was very helpful with the process leading up to and through a recent software upgrade Ratings Breakdown 5 Ease of use 5 Customer support 4 Functionality Pros: I like the overall ease of use, user interface, workflow tracking etc. collectors can easily work accounts and move on to the next accounts. queues and work lists can be easily created and manipulated. Cons: currently it only shows one account at a time even if there are multiple accounts owned by the same individual it would be nice to see a person centric view. I would like more customizable reporting options Read More DR Damion R. Verified reviewer Banking 1001-5000 employees Used daily for more than 2 years Review source Reviewed December 2022 Review from an NHT User 4 The overall benefit has been greater efficiency, improved workflow management, and greater control. Prior to VQN, the assignment of the portfolio was a highly manual and time-consuming process and the tracking of servicing activities was also manual, the ability to prioritize accounts for servicing based on risk has helped to reduce the general risk profile of the portfolio by allowing for greater targetting of accounts/debtors with the highest risk. Ratings Breakdown 4 Ease of use 5 Customer support 3 Functionality Pros: The various reports play an integral role in our reporting monthly, the system's ability to track users servicing activity based on time of day, the various functions that restrict a user from re-assigning their accounts to other users, the fact that the system assigns accounts to users equitably, the fact that the system allows users to access accounts linked to the same collateral easily, mass update utility and the display of important servicing data are some of the features I like most about the software. Cons: Some of the features lacking are the ability to get current status updates on accounts that are current which are important in the course of our business (e.g. a customer may have more than one account for us and if one is in arrears and one is current, we have to visit a separate system to assess the status of the current account because it is inactive in VQN). Other cons include the fact that when doing a mass update e are unable to select result notes captured in the system for mass updates. The reports need to be more analytical and the few charts (e.g. for promises ) are too simple. When updating new users, the process is too time-consuming. Also, there should be an option to place the various selections in alphabetical order or in numerical order. Also, the inability to set up forms within the system, that could automatically populate pertinent data from the system. Reasons for choosing Visual Queue Network (VQN) VQN was chosen because of the promised ability to assign the portfolio in an automated way, the ability to facilitate risk-based servicing, the promised ability to track user performance, to track collections by users and the promised variety of reporting capabilities, system analysis, and charting capabilities Read More CP Cindy P. Banking 201-500 employees Used daily for more than 2 years Review source Reviewed December 2018 VQ Review 3 Basically it has been a good product. I look forward to the upgrades Ratings Breakdown 3 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: I love the widget. It is so extremely handy!! Cons: The dialer doesn't report same day in VQ Vendor Response Thank You for your review. When integrating with a Predictive Dialer, it is considered a "best practice" to take an end of day file, with non-attended results, which is to say, you never got a "Hello". The reason for this is that in many cases the dialer will be configured to make repeated calls to the customer based on call results. If you would like, this could be adjusted to your business requirements. Replied May 2019 Read More BG Benson G. Verified reviewer Information Technology and Services 201-500 employees Used daily for less than 2 years Review source Reviewed April 2024 Visual Queue for Suitable Commission and Debt Management 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Visual Queue is proactive in allowing all the debts and commissions manageable. Cons: Visual Queue increases the credibility of every costs and debts swiftly. Read More SH Steve H. Used daily for more than 2 years Review source Reviewed September 2017 Our organizations experience with this product has been nothing but positive. 4 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: There are several features of this system that are extremely beneficial but I'll only mention three of my favorites. First, the design of the system for enough flexibility that allowed us to set up the system to fit our needs. Second, ease of use. From administration of the system to the end user the system is easy to use, set up and to adjust the set up as internal changes take place. The letter writing features is also easy to use and a great feature that again allows for flexibility and changes. Third, the File Management Utility that is connected to the system allows for the storage and easy retrieval of all letters and documents produced by the system and the collectors. It also allows for the download of external documents. We find this very beneficial for storing legal documents and other correspondence received from outside sources. Cons: There is a bit of a learning curve involved with the administration of the system. Help menus would be beneficial in assisting new users with the system set up when changes are required. Read More PD Pam D. Banking 201-500 employees Used daily for more than 2 years Review source Reviewed July 2018 My Personal View 4 Its so much easier to keep up with your customers making notes about the reason that they are past due. Such as personal health issues, job loss, bankruptcy, family illness, death in the family, children on drugs, just things that happen in everyday life to people. Also the ones that try to work you with repeated lies. Then it helps when presenting your case for foreclosures and repos. I love the tabs for charge offs, bankruptcies, and foreclosures. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: The up dates that we have had have been easy for everyone to adjust to. Everyone seems to adjust within a week or two and that is a big deal in the collection business. Customer service has always been just a call away. Cons: Looking up a last name, the system pulls up all the click on the first one and then he isn't the one you want. You have to go back and start the process all over again and again until you find the right one. You may have to go through several before you find the right one. Vendor Response Pam, thank you for the review! In the 05.18 release we changed the way the Search works so that it will address your concern! It is my understanding that we just received word you are upgrading to the current release so no more repetition! Replied May 2019 Read More KB Kevin B. Used daily for more than 2 years Review source Reviewed October 2017 VQN is a smaller company that has always provided support as needed. 4 Ratings Breakdown 3 Ease of use 4 Value for money 4 Customer support 3 Functionality Pros: The Widget is great! It makes for retrieving important documents quick and easy! The Investor reporting could be good if our company used it consistently. Cons: Standard, template production reports are lacking and customized reporting capabilities need to be more robust. It would be great if VQN provided some standard collector and portfolio reporting. Collector reporting in terms of productivity would be good; it should include total logged time in the system, telephone calls made, promise to pays made, kept and broken. Portfolio reports to show the migration or roll rates of loans that advance for example from 30 to 60 days and from 30 days to current, etc. Vendor Response First I want to thank you Kevin for your review. In the most current release we do have a lot of the reporting that you refer to. The roll report is available, the broken promises report and the time spent on the talk off between the collector and customer. I am sure there are opportunities for more complete reporting. Thanks again for your time! Replied October 2017 Read More KI Karin I. Management Consulting Used daily for more than 2 years Review source Reviewed September 2017 VQN is a tool that covers all the needs to maintain a sound collection management. 4 Manual working delinquency with cards was not necessary. This automated system improved collection activities in calling clients and produced valuable information on the productivity of collectors. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Tracking history on how the accounts has been worked is easy Tracking the volume of worked accounts to coach collectors Highlights accounts which are up to date as soon as arrear cleared is handy Preview of total accounts in queues Use of result notes very practical Errors on loan accounts are immediately reported Cons: There is no possibility to change an incorrect information. Printing certain reports is possible but not that easy Vendor Response Karin. Thank you for your review. When you mention not being able to change incorrect information, I believe you are referring to collector comments. We have been instructed for many years, and by multiple sources, that allowing this type of change would be problematic if these notes are ever required in a legal capacity. You can change/erase "Alert Notes" in the system. Replied May 2019 Read More DP Debbie P. Banking 201-500 employees Used daily for more than 2 years Review source Reviewed December 2018 Service is the Key 5 My overall experience with this company spans almost 20 years. Their phone support is wonderful and they are very patient with non-tech people like myself Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The ease of using the product and being able to customize it for your needs. The customer service team is another huge plus. I have worked with these folks for 20 years and they are second to none on making sure you are satisfied. Cons: Only con perhaps is we are unable to make notes on an account that isn't past due or has never been a collection problem. Sometimes it would be nice to be able to make a notation on an account if a customer calls us ahead of the problem to give us a warning of an upcoming situation. Vendor Response The con mentioned in this review has been addressed in the current release. In the current release past due and accounts not past due will be on the system with the demographics being refreshed/updated each day. Thank you Debbie for your patronage and kind words. Replied December 2018 Read More VR Verified Reviewer Banking 51-200 employees Used daily for more than 2 years Review source Reviewed July 2018 VQN Review 4 Ratings Breakdown 3 Ease of use 5 Customer support 5 Functionality Pros: Support. It contains everything you need, and if it does not, they will work on it for the next version. Cons: It had different shortcuts (old versions). Configuration may take some time. 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