Formerly WebAR, ACE is a cloud-based, open-API debt collection platform for collection agencies, attorneys, property managers, healthcare providers and government agencies.

This debt-based platform facilitates account bundling (common debtor), custom payment plans, processes automation, judgment tracking, custom screen layouts, unlimited phone numbers/addresses, unlimited note field space, custom forms, open-office custom letter templates, infinitely expandable database, spread posting, report automation, trust accounting, data mapping, SQL reporting and numerous integrated third-party technologies (payment processing, dialers, email, text messaging, voicemail drops, letters and data enrichment).

Included in the solution: open API; application and database server infrastructure; inherited, high data security/infrastructure compliance certifications (SOC, PCI, HIPAA, ISO, FedRAMP, etc.); real-time, multi-site data backups; document storage and real-time backups; business analytics; comprehensive change logs; customer service; monthly updates and software upgrades; and proprietary consumer negotiation avatar (virtual agent collector).



131 Reviews of ACE

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 131 reviews

May 2018

India from University of Indianapolis

Company Size: 501-1,000 employees

Review Source: GetApp


Ease-of-use

3 of 5

Customer support

3 of 5

Functionality

3 of 5

May 2018

Pros and Cons

Pros

The ease of in app tools is great, they mimic other word processing systems and are therefore very intuitive. The application easily transitions from your PC or MAC files to files or messaging in the app. This makes interfacing easy.

Cons

The updates lead to glitches that are troublesome and cause issues. Links imbedded in text often don't transfer, or fail to 'stick' after you manually link them.
The ability to link all of your assignments to the grade book would improve the app significantly.

April 2018

Olumuyiwa from Pizzazz Hospital

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2018

A working software

Pros

Top quality software with so much ease to use while customer service is highly professional. Nothing to fear.

Cons

Don even know what to say here because my team have been completely blown away. They should just maintain and definitely not being static

April 2018

Sara from Little Caesars Corp. Office

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2018

This is a great software program for keeping track of all paid and unpaid items.

Pros

Well functioning program and they constantly improve and upgrade it. Customer service has been great!

Cons

The program is a little slow going as far as it's learning curve. Still haven't mastered it but I feel confident in the system and the help I get from customer service. Very helpful tool to work with.

March 2018

Auntuell from The Pointe at Central

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

5 of 5

March 2018

I used this product when it was still WebAR

Pros

I like this product as a way to keep organization within the company and liked that they we trying to improve the app to make it better.

Cons

Their customer support at the time wasn't the greatest, but i could tell they were looking for ways to improve. I do not know now what thier response time is.

Response from InterProse of InterProse

Replied March 2018

Hi Auntuell, Thank you for the feedback. You'll be happy to hear that since you used our platform we have tripled the size of our service department to make our response time even faster. We've also continued to improve the platform with more integrations, business analytics, additional process automation, and a transition to Amazon's AWS cloud computing infrastructure, giving us and our customers the highest security and infrastructure compliance in the business! All of these advancements are why we renamed WebAR to "ACE" - InterProse's Advanced Collection Environment.

March 2018

Jess from BL Enterprises

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

March 2018

Great app

Pros

Great software application for keeping track of who has been paid and who has not and checking our balance sheets.

Cons

No real critique like any software application there is a bit of a learning curve in the beginning .

September 2017

Leon from Bullseye Financial

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

September 2017

When it is working it is great, when it doesn't it is a nightmare.

Pros

The automation when it is working properly.

Cons

We have been running WebAR for 4 years this Fall. I would say between years 2-3 we saw a definite fall off in customer support. Recently beginning this year, they have addressed this concern by hiring on additional staff and the turnaround although still in its infancy is greatly noticeable. Previously I would have to track and follow up with support as they would not keep me in the loop with updates or questions regarding my issues. This year has been a complete 180. Responses are timely, informative, and helpful. I rate customer support as a 3 because of the average of poor service in the past, but if this trend continues it would easily be a 5.

August 2017

Mark from Free Market Management LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2017

WebAR is the most robust & impressive collection system I have ever used.

Pros

It seems this system can be configured to do just about anything for A/R or debt collection management. I've been in the collection (1st and 3rd party) industry for 25 years. From a small agency to large 200 seat national agency; from buy here pay here lending to bank - This is the finest system I have ever used. Furthermore, it's the finest system of any agency that I had to audit for the bank.

The automation capacity is amazing. It has functionality of which I haven't even scratched the surface.

Cons

A Con? No factor - there is no Con to this system. The only thing I can make a stretch in being a thing that I "like least" could be the set up time. But, if you're objective and are serious about getting the most out of the system - then this is not a factor for purchasing but a factor for planning and development. Because the time spent setting this thing up right on the front end - translates to time saved every day on things you no longer mess with because the system is doing it for you.

Response from InterProse of InterProse

Replied August 2017

Thank you, Mark! We are very proud of our software and thrilled that your trust in our product and team has been such a great experience for you!

December 2016

Patrice from Winston, Winston, Jenkins & Chastain, LLC

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2016

Lifesaver!

We are a Landlord/Tenant law firm collecting debt from tenants while in property and after they vacate. Discovering WebAR has been a lifesaving gift. The personnel is very easy to work with and are extremely helpful to guide us in structuring their software to meet our needs. Weekly meetings with review and training. Video tutorials as well. I highly recommend WebAR for all of your collection needs.

December 2016

Sandy from Dutchess Bureau of Medical Economics

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

December 2016

Webar software review

this software is very functional and they are constantly upgrading to improve it. I have known Interprose for a long time and they are very helpful. I have made some foolish mistakes and they do not judge. The support is always trying to improve so that they can get to all companies with problems. The debtors can sign on our website and pay their debts online. We can also process credit cards immediately which is a big help. The software is very functional but hard to learn as I am still learning but once you learn it you will love it. This software is very efficient.

November 2016

Teresa from Transfast

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2016

Great value & flexibility

I've found 3rd party tools can be very limiting; however, I was immediately impressed with the flexibility of WebAR and the ease to customize. Also, the price was very reasonable for all the features and training included with the software.

Pros

flexibility, training, customizing, ease of use & price

Cons

missing some features since it was not designed for my market requiring development cost.

November 2016

Jason from Falcon Recovery System LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

2 of 5

Functionality

3 of 5

November 2016

Great Product Poor Execution

I have been running WebAr SB for over a year, this has been a great step up from what we had before. there customer Support is a bit lacking, seem to take several hours to get anyone to respond than takes several time to explain the issue. They seem like a great company just very overwhelmed. Also there is no extra help, if you have a questions you still have to go through the same support channel.

Pros

Cheap, Mostly Reliable, some cool features that saves time.

Cons

Make sure you have all your questions answered before you finish with training. Customer support very slow. No user manual, no outside explanation for anything..when an updates come out no fallow up on features.

Response from InterProse of InterProse

Replied November 2016

Jason, Thank you for taking the time to review our software and our support. We take our customer feedback seriously. I personally take it seriously. I have been working on utilizing new and more software to help my support department answer customer issues quicker and with more detailed information. We are in BETA right now with this enhanced support experience. We plan on going live with it on Jan. 1st 2017. I believe you will find our new and enhanced support very pleasing. It is not just one channel as you mentioned in your feedback but will incorporate many channels for our customers. Including online access to your tickets as well as potentially a knowledge base, Q&A, and a community for our customers to respond on ideas and issues. There are other things as well but we have not tested them yet. Which include Live online chat from the application. If you have further feedback or concerns please reach out to support. Thanks Again, Tim Monahan Director of Software Support

November 2016

EVIE from UAC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

4 of 5

Functionality

5 of 5

November 2016

SIMPLE USE

A WONDERFUL SOFTWARE TO USE, MADE EASY AND WORKS WELL WITH OUR BUSINESS MODEL. SIMPLE TO UNDERSTAND AND NAVIGATE.

Pros

MAKES FINDING ACCOUNTS EASY AND LOVE HOW REPORTS CAN EASILY BE OBTAINED.

November 2016

Emily from Emily Nash Kitch, PLLC

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

4 of 5

Functionality

3 of 5

November 2016

review of WebAR usage

I used WebAR but was not pleased with the software because it was not Mac compatible. These days, if your software doesn't run on a Mac, then I don't have much use for it.

Response from InterProse of InterProse

Replied November 2016

Emily, Thank you so much for your feedback. But I am a little confused by your comments. Our software is a Web Based application and it works on all OS's and in all modern Web Browsers. A large portion of our customers use Mac's. If you have any further feedback or concerns please reach out To Support. Tim Monahan Director of software support

November 2016

Chris from PPM

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2016

WebAR user review

We were forced into changing software providers due to unforeseen circumstances and had to make a decision fast. We reviewed several options vi phone calls and web demos and chose to go with WebAR. The implementations team worked with our Company to ensure Our WebAR fit our needs. They continued to work closely with us through conversion/upload of prior data and all aspects of implementation. We have found WebAR to be versatile as well as user friendly. If I had any criticism it would be regarding their Canned Reports and Dashboards. In my opinion, basic reports and dashboard information should be addressed, revised and made available asap.

Pros

User friendly and ease of Worklist and data movement

Cons

System Reports and dashboards need work.

Response from InterProse of InterProse

Replied November 2016

Chris, Thank you so much for your feedback. We value our customers feedback the most. We do have a basic set of canned reports. However we do have a robust suite of reporting tools. Like SQL report builder, WebAR Analytics, and recently enhanced our standard report builder. With thease tools the end user should be able to create any report they dream of. If the customer doesn't have time to build the reports them self's we do offer our services in creating any report you can imagine. The dashboards are a recent addition to WebAR. We are currently developing more dashboards including client dashboards. With the WebAR Analytics tool customers will be able to create there own dashboards in the future. If you have any current reporting needs please feel free to reach out to support and we will be able to help you. Thank you, Tim Monahan Director Software Support

November 2016

Donna from CBHP

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2016

Great software for our small business!

WebAR forever changed our daily functions! Payment processing and record keeping has been simplified and is much more efficient. We have not had many issues requiring technical support but when we have they have been quick to respond and resolve.

November 2016

Amy from Hagwood Adelman Tipton PC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

November 2016

Attorney use for collections

There are many functions that can only be used half way. Its like having peanut butter and no jelly in the house. I think that if you are going to say you have a capability then you should have it all the way. Examples.... You can write a check to your client but not your company for the commissions. You can keep a running trust account but have no way of balancing to the bank. But advertise full trust accounting. Admin can change the top of an account but others can not see the changes made. You can make 100's of letters batch up but have no way of printing them all at once. I was told by support to hire an outsource company. You have wonderful support but by e-mail only. Some things can not be explain in an e-mail. I have spent 50 emails explaining something that can take up to 5 minutes on a phone call. Spreaders can spread up to 6 buckets on the screen but will only spread 2 buckets when you take a payment. Just a lot of peanut butter with no jelly in the house. Overall the product has made a great impact on this office.

Pros

The ability to select a path of how we want every file handled. It does the work for us.

Cons

Only half of the perks work. You have to manually do the other half.

November 2016

Joe from Source Mediation Services,

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

November 2016

Best Deal on the Market

This is the best software available on the market, period. Add in the excellent price and it is a no-brainer!

November 2016

FRANK from COMPLETE COLLECTION SOLUTIONS

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2016

BEST COLLLECTION SOFTWARE

WE HAVE BEEN USING WEBAR FOR OVER TWO YEARS AND THE SOFTWARE HAS EXCEEDED ALL OUR EXPECTATIONS, WE WOOKED WITH MANY OTHER PLATFORMS AND FOR EASE OF USING THERE IS NO BETTER SOFTWARE ON THE MARKET THEN WEBAR

Pros

EASE OF USE

Cons

NOTHING

November 2016

AJ from Benchmark

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

November 2016

WebAr Small Business

Very Robust. Kyle is Amazing. Will take time to implement but worth it. This process is not to be taken lightly but will be well worth the effort

June 2016

Sean from LGFCU

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

2 of 5

Functionality

3 of 5

June 2016

WebAR Review

The experience with the implementation team was great, however after implementation we were switched over to customer support and those folks need some classes on how to win friends and influence people. Typical IT support group, act like your bothering them when you ask a question or reply in a way that implies you are stupid because you didn't know how to do something.

Pros

Has all the features the collectors need to collect debts.

Cons

The dashboard could use work, we haven't gotten proper totals from the get go.